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A
Rating: 4 out of 5
No problem with the order. The product meets our expectations.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
I placed an order in early May. My package was lost by the carrier. To date, 1.5 months later, I have neither received my item nor been compensated!
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Response from France Trampoline
Hello and thank you for your comment. I understand your dissatisfaction, unfortunately, when a package is declared as delivered, we are obliged to follow a process with the carrier and open a dispute so that they can conduct searches. Please believe that we have followed up with the carrier several times on this matter, but it takes time. Do not hesitate to contact customer service for more information. Have a nice day, the France Trampoline team.
C
Rating: 4 out of 5
Product conforms!
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J
Rating: 3 out of 5
It went well
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Response from France Trampoline
Hello and thank you for your comment. We are glad you are satisfied! Enjoy your Ninja accessories. Have a nice day, the France Trampoline team.
J
Rating: 4 out of 5
Quality material. Only downside: Difficult assembly: improvements needed as it makes the structure hard to disassemble for winter storage.
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P
Rating: 1 out of 5
Not possible to evaluate at this time, I am 2 months waiting to receive my order. I only received a minor part, the main item is still not delivered
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Response from France Trampoline
Hello and thank you for your comment. Upon opening your order, I see that the product (a anchoring kit for trampoline) has indeed been shipped and delivered to you. If you are referring to your order 164972, we apologize for the delivery delay. I see that the order was partially sent on 16/06, the additional bungee cords are missing. However, the protective cushion is provided with bungee cords, so you can use your trampoline without waiting. We wish you many hours of bouncing :) Have a great day, the France Trampoline team.
Z
Rating: 3 out of 5
Website is mediocre, many items out of stock! Great trampoline but the delivery was pathetic! I waited 17 days for an order that was supposed to be delivered in 5 days.
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Response from France Trampoline
Hello and thank you for your comment. We apologize for the delivery delay, we will escalate your dissatisfaction to the carrier for improvement. Have a nice day, the France Trampoline team.
L
Rating: 4 out of 5
Good service. Some difficulties in assembly.
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M
Rating: 3 out of 5
Shipping costs more than the ordered item. *** euros for a part worth 25 €. And on top of that, the delivery leaves much to be desired, delay, dropped off carelessly in front of our house, without warning. I am really disappointed.
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Response from France Trampoline
Hello and thank you for your comment. The W leg you ordered is an oversized item for carriers, which incurs additional costs. Furthermore, we are sorry that the delivery did not go smoothly. We will pass the information to the carrier for improvement. Have a nice day, the France Trampoline team.
D
Rating: 3 out of 5
Product conforms to my expectations. However, delivery time was extremely long.
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Response from France Trampoline
Hello and thank you for your feedback. At the time of your order, the seat for the zip line was not in stock, as indicated on the product sheet. Upon receipt in our warehouses, we sent it to you without delay. Enjoy your zip line! Have a great day, the France Trampoline team.
N
Rating: 4 out of 5
Good advice, fast shipping, however many products are out of stock
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D
Rating: 4 out of 5
Good quality product with relatively simple instructions for assembly.
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B
Rating: 4 out of 5
Simple and effective
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P
Rating: 3 out of 5
no reminder email when the product became available after order and payment by bank transfer
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A
Rating: 4 out of 5
Hello The only downside is the assembly because you need to be 2 and it’s a struggle and we get our fingers stuck
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G
Rating: 1 out of 5
So it’s terrible with you, lost order, I only get refunded when you find the order, finally I’m offered a new delivery which I kindly accept and I receive an email 4 days later to tell me that there is a 2-month stock shortage, a joke!!! and yet I liked your concept, I hesitated with *** and well it would be ***. So I’m hesitant to give you a bad review on Google.
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Response from France Trampoline
Hello, I’m sorry to read this. Indeed, your order has unfortunately been lost, please believe that this is independent of our will. During the search, the soccer goal went out of stock. We apologize for the delay in searching and refunding, but in this case we must respect a process that takes time. We would be happy to give you a 5% voucher for your next purchase if you wish to order again on our site. Have a great day, the France Trampoline team.
C
Rating: 4 out of 5
Good provider, quality product and good phone contact, I highly recommend
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S
Rating: 4 out of 5
Hello, The trampoline is functional, even if in some cases the diagrams in the manual are not adapted to the specific model I bought. A very big negative point that I invite you to consider: the stock reduction policy is not optimal given the very long restocking times. I want to buy complementary products (tent, etc.) but what's the point if it's to receive them almost at the end of the school holidays?? (and we are only in June..). I can't be the only one in this case... You optimize cash flow but surely miss out on sales.. :-(
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J
Rating: 4 out of 5
Replacement of the jumping mat, still available after 7 years.
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O
Rating: 3 out of 5
no communication problem but big difficulty to get the requested product.
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Response from France Trampoline
Hello Madam, thank you for your comment. Indeed, the first net you received was not the right one and we are really sorry about that. We have done what is necessary to send you the correct product that you should have received. Enjoy your trampoline! Have a nice end of the day, the France Trampoline team.
J
Rating: 3 out of 5
I informed customer service with supporting photos that I found the shackles too small.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has already gotten back to you and sent you the manual. Your installation seems very good to us! Enjoy your zip line!
A
Rating: 4 out of 5
Excellent quality trampoline (hoping that the future confirms this as well), announced deadline respected; just 1 star removed precisely because the announced and respected deadline was almost 2 months... that feels long when you are impatient ;) !
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J
Rating: 4 out of 5
Having already purchased a trampoline from France Trampoline several years ago, we ordered new parts to replace some that needed to be changed. While everything went well regarding the order and delivery, we found it unfortunate not to have an explanatory manual for changing the new parts. Indeed, some of the new parts ordered have changed compared to the old ones and do not fit together in the same way. Positive point, we noticed that the new materials had been improved in the meantime!
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P
Rating: 4 out of 5
Good waiting for the product
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S
Rating: 4 out of 5
Good product, although there is a lack of information about the tools that need to be used.
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D
Rating: 4 out of 5
Quality product.
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A
Rating: 4 out of 5
Product fully meets expectations.
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A
Rating: 4 out of 5
Good product but unfortunate delivery delay due to stock shortage
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F
Rating: 4 out of 5
Good product and timely delivery. I recommend.
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E
Rating: 1 out of 5
Package blocked at the customs service of Reunion. Reason: the invoice does not appear; nor the sender (according to them). They are asking me to provide them with the product invoice, which I have not yet had time to find. It would be good to send it to them so they can see it; I don't know if they do it on purpose, but it penalizes me while I am not at fault, sorry.
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Response from France Trampoline
Hello and thank you for your feedback. I see that customer service has contacted you following your review. The requested invoice was sent to you by email on 10/06, as well as to the carrier. I hope that since then, your problem has been resolved by the carrier. Have a nice end of the day, the France Trampoline team.
X
Rating: 4 out of 5
Good service
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J
Rating: 4 out of 5
Order received after a delay but excellent welcome and advice by phone before that!
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J
Rating: 3 out of 5
We received the trampoline a few weeks ago. The delivery time (about 2 months) was respected. However, the carrier, instead of placing the packages properly, dropped them in 1 minute flat in the slope of our garage. The boxes therefore fell along the slope while the carrier was leaving. Incredible, fortunately no breakage. Assembling the trampoline is laborious (2 adults minimum for 1 day). Once assembled, the product meets our expectations, the children are having fun.
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Response from France Trampoline
Hello and thank you for your feedback. I am sorry that the delivery did not go ideally. We will pass your feedback to the carrier so that they can improve. We are very happy that you like the trampoline, enjoy it well.
I
Rating: 3 out of 5
When returning, I was not fully refunded even though everything was NEW! I also paid for the shipping costs myself!
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Response from France Trampoline
Dear Customer, Thank you for your feedback. We apologize for these circumstances. Regarding the return shipping costs, these are at the customer's expense according to our general conditions. Best regards, Your Trampoline Technology Team
A
Rating: 4 out of 5
Fast and efficient provider who guided me well during my ordering mistake. Great trampoline! Thank you
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T
Rating: 4 out of 5
As for the ordering and delivery, it's a trybon service. Unfortunately, I am in the process of declaring a defective product because the net tore at one of the poles. I hope this is an exceptional event.
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J
Rating: 4 out of 5
It's a shame that some products are not available for 3 months. We limited our order to the product in stock
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S
Rating: 4 out of 5
FAST DELIVERY. GOOD QUALITY OF THE PRODUCT
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B
Rating: 4 out of 5
The transaction went quite well overall. The product is of good quality. Only a small error in one element of the order makes me take away one star out of 5. An email to report the error and a reminder email were necessary to resolve the issue. Responses were quick in both cases.
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I
Rating: 4 out of 5
You should improve the description of the products you offer a bit.
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