The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
No news about my last order A weighting bag and a mini basketball hoop
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Response from France Trampoline
Hello, thank you for your comment. The soft basketball hoop is currently on pre-order. The estimated restock date, indicated on the product sheet, is on 30/06/2021. Your entire order will be delivered to you as quickly as possible upon receipt of the restock of the basketball hoop. We wish you a pleasant day. The France Trampoline team.
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Louis G.
Rating: 3 out of 5
following a purchase from 28/03/2021
Simple and quick transaction. But the product is a bit too expensive for the quality and performance.
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Eloise R.
Rating: 3 out of 5
following a purchase from 29/03/2021
A bit disappointed by the model recommended by default (as the other more expensive one was out of stock): impossible to put the ladder with this model, size too small, attachment system under the trampoline different from the previous one, more complicated and long (I would have liked this to be noted in the description). I regret not having waited for the restocking of the more expensive product. Otherwise, the product seems to be of good quality and was easy to assemble.
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Response from France Trampoline
Hello, Thank you very much for your feedback. I invite you to send photos of your ladder and trampoline to customer service at the email address: [email protected] so that we can understand the issue and remedy it. We wish you a pleasant day. The France Trampoline team.
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Michel C.
Rating: 4 out of 5
following a purchase from 28/03/2021
Good equipment, except the starting sling is a bit short, in the Landes the trees are bigger than in Gironde...
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Isabelle M.
Rating: 4 out of 5
following a purchase from 24/03/2021
Very good trampoline of very good quality hence the price 😅
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Jennifer M.
Rating: 4 out of 5
following a purchase from 26/03/2021
Fast delivery. Very appreciated contact. The only downside is that I didn't see anything regarding a crucial point of the ordered item: the recommendation regarding the trunk size. By a few centimeters, I couldn't install it. As a result, the protection provided for the tree is insufficient.
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Bernard T.
Rating: 4 out of 5
following a purchase from 26/03/2021
Product conforms and fast delivery
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Jean-pierre L.
Rating: 3 out of 5
following a purchase from 17/03/2021
I appreciated the information provided. The trampoline net seems to be of good quality (to see in the duration). However, the fixing hooks at the base are plastic and they break one after the other from the first uses.
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and apologize for the problem encountered. I invite you to send, by email, photos of the broken parts to our customer service who will find a solution. [email protected] Best regards, the France Trampoline Team.
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Corinne R.
Rating: 4 out of 5
following a purchase from 12/03/2021
Hello I ordered too many springs will you refund them
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Laurent V.
Rating: 4 out of 5
following a purchase from 23/03/2021
good
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Jean-pierre V.
Rating: 4 out of 5
following a purchase from 07/03/2021
hello your customer service team is excellent and friendly, the only problem is with your delivery service (DPD) not up to par best regards *** PS: thank you to your customer service team
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Frederic P.
Rating: 1 out of 5
following a purchase from 23/03/2021
Quality just passable (the previous one lasted less than 2 years) and new color (gym blue) of very questionable taste
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you do not like the color, we changed the design and color of the trampoline in 2020. The net you ordered is indeed a premium net compatible with your Waouuh Octopulse, the quality has not decreased. If needed, do not hesitate to contact our customer service. Best regards, the France Trampoline Team.
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Julien L.
Rating: 4 out of 5
following a purchase from 22/03/2021
Package received on time and well packaged
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Bernard S.
Rating: 4 out of 5
following a purchase from 21/03/2021
all ok
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Michel D.
Rating: 4 out of 5
following a purchase from 20/03/2021
order conforms to the original, reference easy to find, fast delivery, so perfect
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Daniel H.
Rating: 4 out of 5
following a purchase from 14/03/2021
good
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Adeline C.
Rating: 3 out of 5
following a purchase from 21/03/2021
package arrived wet from a cleaning product coming from a punctured can in the transport truck. I accepted the package anyway after checking but I had to unpack it immediately to prevent the product from damaging the whole.
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Response from France Trampoline
Hello, thank you very much for your comment. We are sorry that the delivery did not go ideally, please feel free to contact customer service if needed. Please note that you always have the option to refuse a package if it does not arrive in good condition. I wish you an excellent day. The France Trampoline team.
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Claudie J.
Rating: 4 out of 5
following a purchase from 21/03/2021
Good customer service
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Anne L.
Rating: 3 out of 5
following a purchase from 22/03/2021
ball arrived with a loose seam
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Response from France Trampoline
Hello, Thank you very much for your feedback. We did not receive your email, I am sorry. Please feel free to resend your photos ([email protected]) so that we can forward them to production to inform them of the manufacturing issue. We will send you a new ball as soon as it is back in stock. Have a nice day, The France Trampoline team.
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Fabienne B.
Rating: 4 out of 5
following a purchase from 21/03/2021
Top fast delivery
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Xavier D.
Rating: 4 out of 5
following a purchase from 15/03/2021
Very good but not easy to assemble
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Myriam M.
Rating: 4 out of 5
following a purchase from 18/03/2021
The paint in the center of the fabric stains clothes. The attachments to secure the cushion that protects the springs are very, very difficult to put on. We had to undo the knots and redo them after passing the elastics with a screwdriver. Very bad choice of fixation to review in my opinion. The zipper that closes the trampoline net broke on the first day. The attachments that hold the net under the trampoline are fragile. In 1 month, 2 have already broken. Apart from that, the trampoline has a good bounce and is robust.
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Jean-claude F.
Rating: 4 out of 5
following a purchase from 19/03/2021
Good product, quality. For the zip lines, the basic sling (2m) is short for large trees, I had to reorder a longer one (4m). This problem should be mentioned, with an option for a long sling.
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Edith S.
Rating: 4 out of 5
following a purchase from 16/03/2021
The product itself seems to be of good quality, it's just the delivery that posed a problem, it was delayed several times and this forced me to stay at home, a bit inconvenient.
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Aurelien G.
Rating: 3 out of 5
following a purchase from 15/03/2021
Moderately satisfying set. The functions of the safety net are very random, almost all the hooks break. Also, the spring protection pad does not suit me, it keeps lifting. Average safety.
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Response from France Trampoline
Hello, thank you for your feedback. I am sorry to read this, I invite you to send photos of the broken parts to [email protected] so that we can report the problem to production. Customer service is at your disposal to help you install the pad and set up a warranty for defective parts. I wish you an excellent day, the France-Trampoline Team.
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Virginie D.
Rating: 3 out of 5
following a purchase from 28/02/2021
Assembly problem. We had to force a lot to assemble the bars that did not seem to fit, and the assembly was difficult and took a long time.
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Response from France Trampoline
Thank you very much for your feedback. I am sorry to read this, normally this trampoline is generally easy to assemble, there may have been a problem during manufacturing. Do not hesitate to contact customer service with photos if needed ([email protected]) so they can check your installation. Have a very good day, The France Trampoline team.
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Frédéric D.
Rating: 4 out of 5
following a purchase from 17/03/2021
Good and customer service also
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Manuel G.
Rating: 4 out of 5
following a purchase from 17/03/2021
good
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Nicolas K.
Rating: 4 out of 5
following a purchase from 11/03/2021
Very good quality trampoline and timely delivery. Nothing to say. However, I ordered an accessory: a water-filled weight, one of them came undone after the first day, letting the water flow out.
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Laetitia L.
Rating: 4 out of 5
following a purchase from 17/03/2021
Adapted ninja course, very solid. A bit expensive though. Fast delivery time.
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Angela P.
Rating: 4 out of 5
following a purchase from 01/03/2021
They were delayed several days
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Monique B.
Rating: 4 out of 5
following a purchase from 12/03/2021
Good quality material
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Thierry D.
Rating: 4 out of 5
following a purchase from 15/03/2021
Your product brings joy to our little girls. It is a high-quality and well-designed material. The only problem, and this is recurrent, is your assembly manual which is ***, with *** drawings. This spoils the pleasure of assembly. Quickly change your paper design office, as this will harm you quickly. Best regards.
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Laurent B.
Rating: 4 out of 5
following a purchase from 28/02/2021
The products are in accordance with the announced description.
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Bérénice G.
Rating: 4 out of 5
following a purchase from 30/11/2020
A rather long delivery time (order in November, received in March). A follow-up was necessary to get news about my order.
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Ghislaine B.
Rating: 4 out of 5
following a purchase from 04/01/2021
This supplier is exceptional both in terms of the quality of its products and its commercial operation... It's a pity that when I ordered my baby trampoline, there were none left and I had to wait 3 months to receive my product... It's true that I ordered after Christmas and I certainly wasn't the only one wanting to give a gift.
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Valerie P.
Rating: 4 out of 5
following a purchase from 11/03/2021
The installation manual for the inground trampoline is too superfluous. Too much material was delivered. Phone responsiveness is very good
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Karl H.
Rating: 4 out of 5
following a purchase from 26/02/2021
Everything correct and smooth
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Anne-sophie C.
Rating: 4 out of 5
following a purchase from 07/03/2021
Good product, satisfied with the purchase. However, the green skirt of the spring protection foam does not stay in place on the sides of the trampoline and the plastic hooks for securing the net do not hold well. Aside from these details, I recommend.
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Geraldine A.
Rating: 4 out of 5
following a purchase from 07/03/2021
Zip line conforms to the presentation and expectations. No missing parts, everything works well, good material. The only downside is attributed to the carrier who did not bother to ring despite his claims, a missed call on his part, no message and off to a drop-off point 6km away...
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