France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
The quality of the products is there but very disappointed regarding the delivery time and the information provided following my call. Indeed, I took the care to call to ensure that the order would arrive before 24/04, the date of my daughter's 10th birthday. I was confirmed that despite the out of stock of one product, the others would be delivered before (so 2 packages). And finally, I received everything today.
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Response from France Trampoline
Hello and thank you very much for your comment. We sincerely apologize for the incorrect information that was provided to you during your call to customer service and also for the delay in receiving your order. I invite you to contact customer service who can offer you a commercial gesture. We wish you an excellent day, The France Trampoline team.
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Julien R.
Rating: 3 out of 5
following a purchase from 01/04/2021
Package received quickly! But once installed, the ladder is unsuitable for my setup. The slackline of the ninja course needs to be very high to prevent the ladder from dragging on the ground! Moreover, it is unsuitable for young children! A product that will not be used!
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Response from France Trampoline
Hello and thank you very much for your comment. We have never had negative feedback for the climbing net. If the product does not suit your setup, you can return it as long as it is clean and well packaged. Do not hesitate to contact customer service! Have a very nice day, the France Trampoline team.
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Alice R.
Rating: 4 out of 5
following a purchase from 31/03/2021
1 of my received products is defective, it is punctured.
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Jocelyne F.
Rating: 1 out of 5
following a purchase from 30/03/2021
The package arrived damaged. I noticed after picking it up that two pieces were missing. I contacted France Trampolino to find out how I could return it. They never replied to me.
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Response from France Trampoline
Hello and thank you very much for your comment. We are sorry that the package arrived damaged and incomplete. Our customer service contacted you on April 26 and left a message on your voicemail, and to this day you have not gotten back to us. If you still wish to return your order, it is entirely possible; we will refund you for the 50 springs even if only 48 were received. We wish you a pleasant day. The France Trampoline team.
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Atelier D.
Rating: 4 out of 5
following a purchase from 29/03/2021
Correct order, some products that I would have bought as a supplement were not available.
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Marie-Line S.
Rating: 4 out of 5
following a purchase from 17/03/2021
Good service
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Stéphane B.
Rating: 1 out of 5
following a purchase from 29/03/2021
No news about my last order A weighting bag and a mini basketball hoop
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Response from France Trampoline
Hello, thank you for your comment. The soft basketball hoop is currently on pre-order. The estimated restock date, indicated on the product sheet, is on 30/06/2021. Your entire order will be delivered to you as quickly as possible upon receipt of the restock of the basketball hoop. We wish you a pleasant day. The France Trampoline team.
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Louis G.
Rating: 3 out of 5
following a purchase from 28/03/2021
Simple and quick transaction. But the product is a bit too expensive for the quality and performance.
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Eloise R.
Rating: 3 out of 5
following a purchase from 29/03/2021
A bit disappointed by the model recommended by default (as the other more expensive one was out of stock): impossible to put the ladder with this model, size too small, attachment system under the trampoline different from the previous one, more complicated and long (I would have liked this to be noted in the description). I regret not having waited for the restocking of the more expensive product. Otherwise, the product seems to be of good quality and was easy to assemble.
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Response from France Trampoline
Hello, Thank you very much for your feedback. I invite you to send photos of your ladder and trampoline to customer service at the email address: [email protected] so that we can understand the issue and remedy it. We wish you a pleasant day. The France Trampoline team.
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Michel C.
Rating: 4 out of 5
following a purchase from 28/03/2021
Good equipment, except the starting sling is a bit short, in the Landes the trees are bigger than in Gironde...
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Isabelle M.
Rating: 4 out of 5
following a purchase from 24/03/2021
Very good trampoline of very good quality hence the price 😅
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Jennifer M.
Rating: 4 out of 5
following a purchase from 26/03/2021
Fast delivery. Very appreciated contact. The only downside is that I didn't see anything regarding a crucial point of the ordered item: the recommendation regarding the trunk size. By a few centimeters, I couldn't install it. As a result, the protection provided for the tree is insufficient.
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Bernard T.
Rating: 4 out of 5
following a purchase from 26/03/2021
Product conforms and fast delivery
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Jean-Pierre L.
Rating: 3 out of 5
following a purchase from 17/03/2021
I appreciated the information provided. The trampoline net seems to be of good quality (to see in the duration). However, the fixing hooks at the base are plastic and they break one after the other from the first uses.
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and apologize for the problem encountered. I invite you to send, by email, photos of the broken parts to our customer service who will find a solution. [email protected] Best regards, the France Trampoline Team.
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Corinne R.
Rating: 4 out of 5
following a purchase from 12/03/2021
Hello I ordered too many springs will you refund them
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Laurent V.
Rating: 4 out of 5
following a purchase from 23/03/2021
good
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Jean-Pierre V.
Rating: 4 out of 5
following a purchase from 07/03/2021
hello your customer service team is excellent and friendly, the only problem is with your delivery service (DPD) not up to par best regards *** PS: thank you to your customer service team
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Frederic P.
Rating: 1 out of 5
following a purchase from 23/03/2021
Quality just passable (the previous one lasted less than 2 years) and new color (gym blue) of very questionable taste
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you do not like the color, we changed the design and color of the trampoline in 2020. The net you ordered is indeed a premium net compatible with your Waouuh Octopulse, the quality has not decreased. If needed, do not hesitate to contact our customer service. Best regards, the France Trampoline Team.
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Julien L.
Rating: 4 out of 5
following a purchase from 22/03/2021
Package received on time and well packaged
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Bernard S.
Rating: 4 out of 5
following a purchase from 21/03/2021
all ok
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Michel D.
Rating: 4 out of 5
following a purchase from 20/03/2021
order conforms to the original, reference easy to find, fast delivery, so perfect
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Daniel H.
Rating: 4 out of 5
following a purchase from 14/03/2021
good
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Adeline C.
Rating: 3 out of 5
following a purchase from 21/03/2021
package arrived wet from a cleaning product coming from a punctured can in the transport truck. I accepted the package anyway after checking but I had to unpack it immediately to prevent the product from damaging the whole.
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Response from France Trampoline
Hello, thank you very much for your comment. We are sorry that the delivery did not go ideally, please feel free to contact customer service if needed. Please note that you always have the option to refuse a package if it does not arrive in good condition. I wish you an excellent day. The France Trampoline team.
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Claudie J.
Rating: 4 out of 5
following a purchase from 21/03/2021
Good customer service
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Anne L.
Rating: 3 out of 5
following a purchase from 22/03/2021
ball arrived with a loose seam
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Response from France Trampoline
Hello, Thank you very much for your feedback. We did not receive your email, I am sorry. Please feel free to resend your photos ([email protected]) so that we can forward them to production to inform them of the manufacturing issue. We will send you a new ball as soon as it is back in stock. Have a nice day, The France Trampoline team.
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Fabienne B.
Rating: 4 out of 5
following a purchase from 21/03/2021
Top fast delivery
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Xavier D.
Rating: 4 out of 5
following a purchase from 15/03/2021
Very good but not easy to assemble
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Myriam M.
Rating: 4 out of 5
following a purchase from 18/03/2021
The paint in the center of the fabric stains clothes. The attachments to secure the cushion that protects the springs are very, very difficult to put on. We had to undo the knots and redo them after passing the elastics with a screwdriver. Very bad choice of fixation to review in my opinion. The zipper that closes the trampoline net broke on the first day. The attachments that hold the net under the trampoline are fragile. In 1 month, 2 have already broken. Apart from that, the trampoline has a good bounce and is robust.
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Jean-Claude F.
Rating: 4 out of 5
following a purchase from 19/03/2021
Good product, quality. For the zip lines, the basic sling (2m) is short for large trees, I had to reorder a longer one (4m). This problem should be mentioned, with an option for a long sling.
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Edith S.
Rating: 4 out of 5
following a purchase from 16/03/2021
The product itself seems to be of good quality, it's just the delivery that posed a problem, it was delayed several times and this forced me to stay at home, a bit inconvenient.
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Aurelien G.
Rating: 3 out of 5
following a purchase from 15/03/2021
Moderately satisfying set. The functions of the safety net are very random, almost all the hooks break. Also, the spring protection pad does not suit me, it keeps lifting. Average safety.
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Response from France Trampoline
Hello, thank you for your feedback. I am sorry to read this, I invite you to send photos of the broken parts to [email protected] so that we can report the problem to production. Customer service is at your disposal to help you install the pad and set up a warranty for defective parts. I wish you an excellent day, the France-Trampoline Team.
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Virginie D.
Rating: 3 out of 5
following a purchase from 28/02/2021
Assembly problem. We had to force a lot to assemble the bars that did not seem to fit, and the assembly was difficult and took a long time.
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Response from France Trampoline
Thank you very much for your feedback. I am sorry to read this, normally this trampoline is generally easy to assemble, there may have been a problem during manufacturing. Do not hesitate to contact customer service with photos if needed ([email protected]) so they can check your installation. Have a very good day, The France Trampoline team.
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Frédéric D.
Rating: 4 out of 5
following a purchase from 17/03/2021
Good and customer service also
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Manuel G.
Rating: 4 out of 5
following a purchase from 17/03/2021
good
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Nicolas K.
Rating: 4 out of 5
following a purchase from 11/03/2021
Very good quality trampoline and timely delivery. Nothing to say. However, I ordered an accessory: a water-filled weight, one of them came undone after the first day, letting the water flow out.
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Laetitia L.
Rating: 4 out of 5
following a purchase from 17/03/2021
Adapted ninja course, very solid. A bit expensive though. Fast delivery time.
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Angela P.
Rating: 4 out of 5
following a purchase from 01/03/2021
They were delayed several days
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Monique B.
Rating: 4 out of 5
following a purchase from 12/03/2021
Good quality material
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Thierry D.
Rating: 4 out of 5
following a purchase from 15/03/2021
Your product brings joy to our little girls. It is a high-quality and well-designed material. The only problem, and this is recurrent, is your assembly manual which is ***, with *** drawings. This spoils the pleasure of assembly. Quickly change your paper design office, as this will harm you quickly. Best regards.
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Laurent B.
Rating: 4 out of 5
following a purchase from 28/02/2021
The products are in accordance with the announced description.
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