The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Very good quality products, just disappointed with the delivery, delivered to a relay point instead of my initially planned home. No call from the delivery person, and present during the day..
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Sébastien M.
Rating: 3 out of 5
following a purchase from 08/05/2025
Quite long to receive and average product quality (the second one in just 1 year)
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Response from France Trampoline
Dear Sir/Madam, We have taken your remark regarding the delivery being perceived as too long into account. Your order of 350kg was placed by you on the public holiday Thursday, May 8, it was handed over to the carrier on Monday, May 12, and delivered on May 16 according to the tracking information. We remain within our announced deadlines on our website for products in stock. Regarding the quality of the products, we would like to remind you that the purchased products are leisure products intended for family use and not for establishments open to the public. It is common to need to renew your equipment with spare parts frequently in this kind of situation. The materials used are not the same for community use or at home. Best regards, The France Trampoline team.
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Thibault M.
Rating: 4 out of 5
following a purchase from 26/04/2025
Cable clamp that breaks Tensioner that has the net damaged Screw that loosens on the pulley and falls ...
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Aurelie G.
Rating: 4 out of 5
following a purchase from 10/04/2025
The trampoline is very good. However, it requires a lot of strength to assemble. If you are two women or 1 woman and 1 young teenager, it is impossible to assemble. This is a major point of improvement for me or to alert in advance that being two is not necessarily enough.
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Ricardo L.
Rating: 4 out of 5
following a purchase from 08/05/2025
Very good product and fast delivery
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Meike B.
Rating: 4 out of 5
following a purchase from 17/04/2025
The ordered goods are absolutely top and of super quality! However, we couldn't understand why the delivery came via freight forwarding. The pallet on which the boxes with the goods were secured was in very poor condition. It unfortunately fell apart completely during unloading. Since the goods were intact, we give a very convincing 4 stars. Our children have a lot of fun with the ninja course in the garden.
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Stéphane B.
Rating: 4 out of 5
following a purchase from 02/05/2025
Quality product, but a bit tedious to assemble
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Pascaline B.
Rating: 4 out of 5
following a purchase from 05/05/2025
Quality product, but a bit tedious to assemble
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Sonja W.
Rating: 3 out of 5
following a purchase from 15/04/2025
Everything actually went well, unfortunately it was not clear on the homepage that the fiberglass bows no longer need to be used with rubber bands. That is, no detailed info that it would hold without rubber bands. The assistance for assembly was great! We were able to reuse the old bows and therefore we actually didn't need the new bows. However, we kept them because the whole back and forth shipping would be cumbersome.
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Isabelle T.
Rating: 4 out of 5
following a purchase from 03/05/2025
Perfect
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Lucie F.
Rating: 4 out of 5
following a purchase from 01/05/2025
very good materials, easy to install thanks to the instructions. THANK YOU France trampoline you made two boys happy !!!!! Small downside for DPD (FOR ME THEY ARE THIEVES) who do not respect home delivery and find it fair to refund the amount and ask to see this with the sender, so you! maybe change the delivery service....
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Response from France Trampoline
Ultra fast delivery, quality item
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Florent K.
Rating: 3 out of 5
following a purchase from 29/04/2025
partially heard request for the provision of spare parts for France Trampoline products. No response regarding the pole fixings.
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Response from France Trampoline
Dear Sir or Madam, we apologize for not having seen your message in your order. Messages sent in an order are for the carriers and are transmitted automatically. Our customer service will contact you to respond to your request. Sincerely, The France Trampoline team
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Karin C.
Rating: 3 out of 5
following a purchase from 03/04/2025
The net was difficult to install, it seems narrower than the original one.... On the other hand, the elastic fasteners for the net are shorter and thinner than the original ones, is this normal or is it also a mistake...?
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Response from France Trampoline
Dear Sir or Madam, We invite you to contact our customer service directly by email or WhatsApp with photos. They will be able to quickly review your request. According to our technical information, products do evolve over the years but strictly respect safety requirements for your children. The France Trampoline team
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Corinne D.
Rating: 1 out of 5
following a purchase from 29/04/2025
I am still waiting for my order
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Response from France Trampoline
Dear Sir or Madam, Your request is being processed with the carrier for only a few days. Rest assured that your file is being monitored and we are making follow-ups if necessary. Searches can take several days and a reshipment will be made once the carrier confirms the loss of the package. We must follow the process closely in such cases. We thank you for your patience and understanding. The France Trampoline team.
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Arnaud K.
Rating: 4 out of 5
following a purchase from 30/04/2025
Following the order for changing the safety net and the protective foams for the posts. A mounting manual is missing from the package. When the trampoline has been assembled for several years, you no longer know how to disassemble it, especially how the posts are fitted and locked (by a spring pin) and the junction point of the fiber arch fitted but not marked during assembly (marking this greatly facilitates things) And a small manual for reassembling the ordered elements. Very good replacement products mounted for 2 weeks, the children are safe and happy.
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Response from France Trampoline
Dear Sir or Madam, Thank you for your message. A mounting manual is available on your customer account in pdf format for each item after purchase. We also provide assembly videos on our website. Finally, customer service is available from Monday to Friday to respond to your requests. The France Trampoline team
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Florence L.
Rating: 1 out of 5
following a purchase from 27/04/2025
Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)
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Response from France Trampoline
Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team
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Xavier F.
Rating: 4 out of 5
following a purchase from 25/04/2025
good
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Jean-marie M.
Rating: 4 out of 5
following a purchase from 27/04/2025
Fast delivery and very clean and solid packaging.
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Jacques-eric J.
Rating: 3 out of 5
following a purchase from 27/04/2025
Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...
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Response from France Trampoline
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
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Yves L.
Rating: 3 out of 5
following a purchase from 20/04/2025
The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.
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Gilberte T.
Rating: 4 out of 5
following a purchase from 22/04/2025
Good phone contact and the delivery issue was quickly resolved.
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Charlotte P.
Rating: 1 out of 5
following a purchase from 20/04/2025
Order placed on April 23, no news by May 13. Customer service does not respond.
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Response from France Trampoline
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
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Christophe L.
Rating: 4 out of 5
following a purchase from 22/03/2025
Delivery times a bit long (1 month) but return following a phone call very quick and effective
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Christoph W.
Rating: 4 out of 5
following a purchase from 26/03/2025
All good
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Mariejo B.
Rating: 4 out of 5
following a purchase from 10/03/2025
We had a circular hoop from the top of the net that broke during the first assembly. It's a shame we taped it... Can you replace it for us? We watched an online video before assembly, it's complementary to the manual to avoid mistakes when attaching the springs. You need to assemble the trampoline yourself to know how to disassemble it later Best regards
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Sascha H.
Rating: 1 out of 5
following a purchase from 21/03/2025
Product not received because the shipping company allegedly could not find the address
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Response from France Trampoline
Please excuse the inconvenience with the delivery person. If needed, you can feel free to contact customer service directly by phone or email. The carrier does not always contact us when there is a problem with your delivery. Since he is in contact with you via email, he asks you directly for information. It is important that you check your emails regularly when a delivery is pending.
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Anne D.
Rating: 3 out of 5
following a purchase from 09/04/2025
The assembly must be done with force for each dome bar to fit, the screws are of poor quality.
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Christiane V.
Rating: 4 out of 5
following a purchase from 09/04/2025
Nothing to report
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Franz K.
Rating: 4 out of 5
following a purchase from 15/03/2025
I am satisfied with Trampoline Technik and the product, BUT the delivery with Kühne and Nagl took about 20 days and that only after many phone calls!!
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Jean Marie F.
Rating: 4 out of 5
following a purchase from 08/04/2025
Thank you for your commercial gesture, as changing the net + protective mat remained very expensive compared to a new trampoline.
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Denis R.
Rating: 4 out of 5
following a purchase from 05/04/2025
Satisfied
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Margot V.
Rating: 1 out of 5
following a purchase from 06/04/2025
The package was left in front of the door by the carrier with the package re-taped by the carrier. The seller must resend the package to me, after a complaint, I have not heard back despite several follow-ups.
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Response from France Trampoline
Hello, Thank you for your message. We are sorry for the problem encountered and for the response times from the carrier. A return has indeed been made to this day! Best regards,
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Estelle M.
Rating: 1 out of 5
following a purchase from 04/04/2025
The manual is really not very clear and the legs are very complicated to assemble... I haven't even finished the assembly yet... a bit disappointed. ***
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Response from France Trampoline
Hello, We are sorry that you encountered difficulties assembling the Mirage trampoline. Please feel free to call us or send us an email if you need help. Best regards,
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Michael J.
Rating: 4 out of 5
following a purchase from 06/04/2025
Great item, however there were closer relay points for delivery than what was proposed! Best regards.
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Sinead O.
Rating: 1 out of 5
following a purchase from 03/04/2025
The bars of the monkey bars and top den are far weaker than the bars of the main de we have. Our child who is only 30kg was afraid using the monkey bars as they bowed when he used them and the way the canvas at the bottom of the top ten dips down a lot and the bars bend which made him feel unsafe. We were disappointed because the main structure was very solid. We were so disappointed we did not attach the ladder, my husband who is a metal worker wishes to strengthen the ladder before trusting it with our child
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Thomas H.
Rating: 1 out of 5
following a purchase from 02/04/2025
After-sales service of no use, incorrect item description and cumbersome solution... My next purchase will be at another store.
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Response from France Trampoline
Hello, We are sorry to hear that you were not satisfied with your experience. It seems that our explanations regarding the installation of the protective skirt were not well understood, and we regret that. We want to reassure you: this is a product we sell every year, and we generally do not have feedback indicating a particular difficulty in installing it. Our team remains available if you need more detailed assistance.
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Jean-pierre L.
Rating: 4 out of 5
following a purchase from 01/04/2025
The material is very appealing to children, just missing a net at the top.
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Alain L.
Rating: 4 out of 5
following a purchase from 02/04/2025
Perfect commercial contact but the renewed product has a less beautiful finish than the initial product.
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Petra Z.
Rating: 4 out of 5
following a purchase from 12/03/2025
Everything went perfectly and the product meets expectations.
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Julie M.
Rating: 1 out of 5
following a purchase from 31/03/2025
The use of this material is almost impossible for children: the cylinder is too smooth. I will try to attach a rubber washer to save the use of this object.
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Response from France Trampoline
Hello, We are sorry to hear that the wooden zip line seat does not fully satisfy you. Please note that it is also available in a plastic version, which offers a different texture and may be more suited to your needs. Do not hesitate to contact us if you wish to proceed with an exchange or obtain more information. Best regards,
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