Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 1, 3 and 4 stars

Reset filters
J
Jean Louis G.
Rating: 4 out of 5
following a purchase from 25/01/2021
Net not very practical to use. For the other products in the order, they are of good quality.
Translated reviews
J
Jean-marie A.
Rating: 4 out of 5
following a purchase from 04/02/2021
Good material but missing an instruction manual for installing the jumping mat: very difficult to put on the last springs! It is only 4.27m in diameter instead of 4.30m?
Translated reviews
P
Patrick M.
Rating: 4 out of 5
following a purchase from 28/01/2021
Satisfactory service and product matching my expectations
Translated reviews
F
François H.
Rating: 4 out of 5
following a purchase from 01/02/2021
Very good material but I had difficulties obtaining it: nearly eight months of waiting
Translated reviews
G
Gerard B.
Rating: 4 out of 5
following a purchase from 30/01/2021
Satisfied overall
Translated reviews
B
Bruno P.
Rating: 4 out of 5
following a purchase from 31/01/2021
Good service and very good delivery person
Translated reviews
R
Raphaël C.
Rating: 4 out of 5
following a purchase from 31/01/2021
Fast and careful shipping BUT there was a problem with the order preparation. HOWEVER, the customer service was remarkable, efficient, and concerned about inconveniencing me as little as possible.
Translated reviews
H
Hervé M.
Rating: 4 out of 5
following a purchase from 29/01/2021
Very good
Translated reviews
G
Gilles B.
Rating: 4 out of 5
following a purchase from 26/01/2021
Very good
Translated reviews
S
Sebastien C.
Rating: 4 out of 5
following a purchase from 27/01/2021
Delivery tracking okay by SMS, packaging a bit light (a torn open bag)
Translated reviews
C
Catherine B.
Rating: 4 out of 5
following a purchase from 06/12/2020
Very good product, a bit expensive
Translated reviews
C
Cyril P.
Rating: 4 out of 5
following a purchase from 15/11/2020
Complete delivery and intact products. The trampoline is installed and we are starting to enjoy it with the nice weather...
Translated reviews
F
Franck M.
Rating: 1 out of 5
following a purchase from 25/10/2020
Order placed in October, shipped at the end of January. The tracking indicates 'returned to sender' without arriving at the parcel relay at the beginning of February. I called customer service at the beginning of February for an explanation... Beginning of March still nothing.... incomprehensible.
Translated reviews
Response from France Trampoline
Hello, thank you for your feedback. We are sorry to read this. Unfortunately, your package was lost by the carrier. The product is no longer in stock at this time, we offer to cancel your order and refund you in full. Please feel free to contact our customer service. Once again, we are sorry for the inconvenience. Best regards, the France Trampoline team.
A
Arnaud D.
Rating: 4 out of 5
following a purchase from 12/12/2020
No worries
Translated reviews
M
Myriam G.
Rating: 4 out of 5
following a purchase from 16/01/2021
Efficient online store
Translated reviews
S
Stephane M.
Rating: 4 out of 5
following a purchase from 11/12/2020
Simple and quick purchase. The product meets expectations.
Translated reviews
A
Alain P.
Rating: 3 out of 5
following a purchase from 29/06/2020
Very significant delay, several months, in the delivery of the product which cannot probably be entirely attributed to the health crisis. Moreover, the delivery was made in 2 parts with an interval of more than 6 months between the two receptions. Otherwise, the product is of very good quality.
Translated reviews
Response from France Trampoline
Hello and thank you for your comment, We understand your dissatisfaction and are sorry for the delay in delivering your order. Unfortunately, we are facing supply issues, which are indeed due to the global pandemic. Despite all our efforts to accelerate restocking, we remain dependent on the carriers. Indeed, you received your order in 2 deliveries: we made a first shipment with the trampoline and its essential accessories in a first delivery so that you could enjoy it. Then, we sent you the cover at our expense as soon as it returned to stock. Furthermore, we are very happy that your Octopulse 390 satisfies you! Best regards, The France Trampoline team.
F
Francis P.
Rating: 1 out of 5
following a purchase from 30/06/2020
Seven months between the order and delivery, I think you hold the world record for professional amateurism.
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We understand your dissatisfaction and are truly sorry for the delay in delivering your order. We are currently facing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their promises. We have done our best to keep you informed of the delivery delays by email and we sent your order in several shipments, at our expense, as soon as the items were available. Best regards, The France trampoline team.
V
Virginie S.
Rating: 4 out of 5
following a purchase from 11/11/2020
I just have one remark to make, it's about the transpofoot that I ordered in November and received in January after follow-up, as I had no news from you. Otherwise, nothing to report.
Translated reviews
V
Veronique B.
Rating: 3 out of 5
following a purchase from 20/11/2020
Quality product...super only complaint is the very long delivery time. I had to call because the product was supposed to be delivered, email in support, but nothing. I had to call the carrier who had subcontracted to another... it took time... the delivery person was very nice 5 stars but their company is too slow...
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment, are not fulfilling their promises. Regarding the delivery, we are passing on the information to the carrier for improvement. Best regards, the France trampoline team.
S
Solène A.
Rating: 4 out of 5
following a purchase from 20/01/2021
Package received quickly. However, the tension of the net is quite high once installed, I don't know if it will loosen, I hope so because I'm afraid the closure will give way....
Translated reviews
J
Jean-luc M.
Rating: 4 out of 5
following a purchase from 14/12/2020
correct
Translated reviews
C
Christian B.
Rating: 4 out of 5
following a purchase from 11/12/2020
Product compliant and received quickly. Good product that brings joy to the grandchildren.
Translated reviews
L
Lionel C.
Rating: 4 out of 5
following a purchase from 02/12/2020
Delivery in 2 packages, the tarpaulin arrived 1 month later but the trampoline was complete, so not a big deal.
Translated reviews
M
Maryse A.
Rating: 4 out of 5
following a purchase from 18/11/2020
Compliant
Translated reviews
F
François T.
Rating: 4 out of 5
following a purchase from 13/12/2020
The material presented on the site corresponds in quality and performance, good tracking of the order and shipments, good responsiveness to questions.
Translated reviews
F
Florence R.
Rating: 4 out of 5
following a purchase from 09/01/2021
The package arrived very damaged; The assembly instructions could highlight details that could facilitate assembly. Good product.
Translated reviews
J
Joshua C.
Rating: 4 out of 5
following a purchase from 06/09/2020
The quality of the delivery was good but the delays were way too long and no compensation or commercial gesture was made. I think it would be wise for you to consider this.
Translated reviews
J
Justine N.
Rating: 4 out of 5
following a purchase from 02/11/2020
Nothing to report
Translated reviews
M
Marc H.
Rating: 3 out of 5
following a purchase from 01/12/2020
Good product but delivery wait time too long.
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order, which was indicated on the product sheet at the time of your purchase. Initial delivery was scheduled for early January, which was postponed by 15 days. We kept you informed of the delay. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Once again, we apologize. Best regards, the France Trampoline team.
D
Dick W.
Rating: 4 out of 5
following a purchase from 11/01/2021
Very good brand, product quality and after-sales service. However, I had some difficulty adjusting the sizes when purchasing my accessories.
Translated reviews
S
Sébastien L.
Rating: 4 out of 5
following a purchase from 10/08/2020
Nothing to report
Translated reviews
T
Thierry G.
Rating: 1 out of 5
following a purchase from 08/12/2020
Order took too long due to product shortage, no one keeps you informed of the delivery time. Low quality product torn during installation at almost *** euros, not great.
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We apologize for the delivery delay of your order. We informed you of the delivery delay by email at the beginning of January. We are currently experiencing difficulties in restocking our products and unfortunately, we are dependent on the carriers, who at the moment are not fulfilling their delivery promise. Regarding the tear in the cover, we invite you to send us photos of your damaged product by email to: [email protected]. Best regards, the France Trampoline team.
E
Emmanuel A.
Rating: 4 out of 5
following a purchase from 23/12/2020
The product generally meets my expectations but: The assembly is complicated with a poorly written and insufficient assembly manual. One of the elements (the outer protection around a trampoline) cannot be assembled (the distance between the Velcro does not match that of the trampoline).
Translated reviews
H
Herve R.
Rating: 4 out of 5
following a purchase from 29/12/2020
Products OK, fast delivery. I had left a message at the time of my order, I never got a response, too bad! Important to be able to respond to a customer request in my opinion..
Translated reviews
G
Gerard G.
Rating: 4 out of 5
following a purchase from 11/01/2021
***
Translated reviews
V
Vincent M.
Rating: 4 out of 5
following a purchase from 12/01/2021
Competent and responsive customer service.
Translated reviews
T
Theo A.
Rating: 4 out of 5
following a purchase from 09/01/2021
Very satisfied with the quantity of the Apollo 500 trampoline just a pity that no ladder is provided.
Translated reviews
D
Dominique J.
Rating: 4 out of 5
following a purchase from 09/12/2020
Fast service and quality product
Translated reviews
J
Jérôme G.
Rating: 4 out of 5
following a purchase from 20/12/2020
Very good very fast
Translated reviews
We use cookies for audience measurement and improving user experience.