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F
Rating: 4 out of 5
Fast delivery, high-end product that at first glance shows great robustness, nothing to compare with the products found at slightly cheaper prices elsewhere.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Very satisfied
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B
Rating: 4 out of 5
GOOD
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J
Rating: 4 out of 5
Quick reception, product as described, but very difficult to stretch enough! Outdoor games seem really essential in this era of screens and virtuality ;)
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A
Rating: 4 out of 5
Delivery a bit long
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E
Rating: 3 out of 5
impeccable service
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A
Rating: 4 out of 5
Very pleasant
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T
Rating: 4 out of 5
Meets expectations
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H
Rating: 4 out of 5
Execution of the order: simply fast delivery and tracking: for the product not yet well organized, causing delays and uncontrollable. Assistance from the service was okay. Product successfully and satisfactorily put into operation.
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I
Rating: 4 out of 5
You have to be patient depending on the model chosen. This is the second trampoline purchased from France trampoline. The first lasted 10 years. The last model purchased is a bit difficult to assemble but the result is always satisfying.
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J
Rating: 4 out of 5
very good product availability and good advice from the people on the phone
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M
Rating: 4 out of 5
good service
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S
Rating: 4 out of 5
Very high quality product. The scale is mandatory.
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S
Rating: 4 out of 5
Very good, I was called back quickly following an information request.
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L
Rating: 3 out of 5
Missing steel cable and nut of the right size. Missing rope for the plastic seat to be able to reattach it to the cable.
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Response from France Trampoline
Hello, Thank you for your comment. I invite you to send us photos of the items received in your box at the address: [email protected], we can then find a solution. Have a nice day, the France Trampoline team.
G
Rating: 4 out of 5
9/10
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L
Rating: 4 out of 5
Order and delivery were normal
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Y
Rating: 4 out of 5
In line with what I hoped for
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S
Rating: 4 out of 5
good site
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J
Rating: 4 out of 5
Good performance.
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A
Rating: 1 out of 5
I ordered a zip line at the beginning of December. Kindly and out of respect for the couriers, I chose the delivery option at Mondial Relay... at the end of December, after 5/7 calls and 3 or 4 trips and 10 texts received announcing a delivery, I finally received the package at the end of December... And now, I am being treated like a thief because you tell me that I received a second one via a carrier whose delivery note mentions a signature that in no way resembles my handwriting... What can I think of this delivery or your company... honestly nothing, just certain, it is that I should never go through Mondial Relay again... Best regards.
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Response from France Trampoline
Hello and thank you for your feedback. We do not doubt your good faith, but as requested in our last email exchanges, you need to send us back the certificate of non-receipt as well as a copy of your ID to contest the delivery. I believe we did everything we could for you to have your package under the Christmas tree. Seeing that your Mondial Relay delivery would surely not arrive on time, we resent the product via Chrono 13 at our expense. Please believe that what we seek above all is the satisfaction of our customers and we are sorry for the situation. The France Trampoline team.
E
Rating: 4 out of 5
Small logistical issue with good responsiveness to resolve the problem. Very good quality material and I am satisfied as well as my 3 boys.
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S
Rating: 4 out of 5
The delivery slot was postponed and then not respected. Probably related to the Covid effect. The box arrived damaged but the product was not damaged or incomplete.
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S
Rating: 4 out of 5
I am satisfied with the product and the delivery. Thank you.
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A
Rating: 4 out of 5
We had a delivery problem (the package was lost?) but customer service reacted very well, and we received the trampoline on time.
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N
Rating: 3 out of 5
the package was in very bad condition.
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this. We do our best to take care of our shipments and hope that the products in your order have not suffered any damage. If that is the case, please do not hesitate to contact our customer service by phone or at [email protected]. Best regards, the France Trampoline team.
C
Rating: 4 out of 5
PRODUCT COMPLIANT
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M
Rating: 1 out of 5
Ordered by paying 39 euros for express delivery that arrives drop by drop!!!! The material is of quality but the quality of service remains totally to be reviewed. I would not recommend
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Response from France Trampoline
Hello, thank you for highlighting the quality of our material. Indeed, some accessories from our packs have been missing due to current supply difficulties. Rather than delaying the entire delivery, we preferred to send the trampoline and the available accessories as soon as possible and to send the missing accessory later at our expense. We are sorry to read that this solution may not have been the most practical for you. We are currently working to improve this process and to inform our customers more clearly about delivery adjustments. Thank you for your trust, the entire France Trampoline team.
D
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Good product
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N
Rating: 4 out of 5
Very good delivery. The assembly document lacks precision, especially for assembling the legs and crossbars which is a technical step... Once assembled, we are completely satisfied with the trampoline, however, we find the protective cover unsuitable and impractical.
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C
Rating: 4 out of 5
Simple assembly, one difficulty with the elastics to hook the protective mat over the springs. And the Velcro of the safety net that doesn't hold.
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T
Rating: 4 out of 5
The assembly was tedious. I think you can improve the assembly instructions.
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A
Rating: 4 out of 5
Order delivered on time, well packaged. No mention of the country of manufacture of the Ninja course elements (unless I am mistaken). Blue net space between each 'rung' larger than I imagined. Lack of precision on the maintenance of the course during the year if it remains outside.
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T
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Good product received within the announced deadlines
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V
Rating: 4 out of 5
Due to Covid, we did not receive the protective cover and winter is here....
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A
Rating: 4 out of 5
Product received as described and quickly, reasonable price.
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C
Rating: 4 out of 5
Fast delivery, careful packaging and fair price. The trampoline is not yet assembled as it is a Christmas gift
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D
Rating: 4 out of 5
Very happy with my order, the manual provided is less clear than the one on the website.
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