English 
M
Rating: 4 out of 5
Apart from the delay between the order and delivery being way too long probably due to COVID, very good service
Translated reviews
Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
a bit long delay
Translated reviews
G
Rating: 4 out of 5
Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.
Translated reviews
S
Rating: 3 out of 5
We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. As my colleague explained to you, we have indeed experienced supply delays. We apologize for the inconveniences caused by this situation and we apologize. We are glad that our product suits you and we strive daily to ensure that our services reflect the quality of these. The France Trampoline team.
S
Rating: 3 out of 5
Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced delays in restocking and extended delivery times. We have made sure to update our delays on our site as soon as possible, but unfortunately, we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
A
Rating: 1 out of 5
Happy because I found the missing parts at a very low price. But very unhappy with the delivery time, order in April delivered in September. As a result, my children could not enjoy their trampoline.
Translated reviews
Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We are, however, sorry that you were impacted by these delays and that we could not contact all our customers individually. The France Trampoline team.
M
Rating: 4 out of 5
Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.
Translated reviews
S
Rating: 4 out of 5
Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.
Translated reviews
P
Rating: 3 out of 5
Delivery problem. No way to contact the delivery company...
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We are sincerely sorry to read this. If your problem is not resolved, please do not hesitate to contact us directly by phone or at [email protected]. The France Trampoline team.
E
Rating: 1 out of 5
Chronopost had a lot of delays, additional time taken for delivery in 48h, results delivery in 4 or 5 days
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. This experience is quite rare and does not meet the service level of our site. We apologize for the inconvenience caused. We will pass this information on to our delivery service to improve its quality. Best regards, the France Trampoline team
G
Rating: 1 out of 5
Material defective! No warranty service! I bought the Oval trampoline 430 about a year ago (2019). Apparently due to a material defect, the metal on one pole nearly broke. *** As a warranty service, I was sent a replacement pole with a thicker material thickness, which does not fit the other parts. Only after my lawyer intervened was my money refunded.
Translated reviews
Response from France Trampoline
Dear customer, thank you for your review. We are sorry to hear that we could not meet your expectations. Indeed, we had a small defect in a series of these models - however, we offered spare parts to restore the trampoline. Perhaps this model was not suited to your needs. The Ovalie trampolines are designed for family leisure use. If you need a robust model for dynamic jumps, our Apollo Sport series is more suitable. Please do not hesitate to contact us directly for recommendations. Your Trampolin Technik Team
C
Rating: 4 out of 5
very good, immediate
Translated reviews
S
Rating: 4 out of 5
Very friendly staff, attentive and good advice.
Translated reviews
E
Rating: 4 out of 5
Perfect; A missing arc was resent within 8 days
Translated reviews
Y
Rating: 3 out of 5
Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. In photos, we usually take care of replacing any defective part. We operate this way because such situations are rare and we want our service to reflect the quality of our products. We have sent a warranty order this week and you should receive the concerned parts soon. Do not hesitate to reach out to us if needed. The France Trampoline team.
S
Rating: 4 out of 5
Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.
Translated reviews
B
Rating: 1 out of 5
Order still not fully delivered. No follow-up from France Trampoline regarding the delivery despite the promise to take care of it and keep me informed. Order placed in March, I believe... Honestly shameful. The delivery person came while I was on vacation... then without warning to come pick up an order that I hadn't even received. Finally, they delivered 3 quarters of the order still without warning by email or text to find a date. Fortunately, I was present that day... what to say after all that!!
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We are however sorry regarding this communication problem, we have indeed taken note of your order's return and have done everything possible for it to come back to you as soon as possible. This experience does not reflect the quality of our usual services and we want to apologize to you for that. Do not hesitate to contact us at [email protected]. The France Trampoline team.
L
Rating: 3 out of 5
Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced supply delays and extended delivery times. We are sorry regarding the missing parts. Thank you for pointing out that we took the necessary steps to resolve this error as quickly as possible. The France Trampoline team.
M
Rating: 3 out of 5
Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and assure you that this experience does not reflect the usual quality of our services. Following your feedback, we have escalated this issue directly to our delivery service in order to improve our services. The France Trampoline team.
N
Rating: 4 out of 5
Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.
Translated reviews
M
Rating: 1 out of 5
disappointed, because we waited at least 4 months to receive our order and we didn't even get a discount
Translated reviews
Response from France Trampoline
Hello, thank you for your comment. Unfortunately, due to this health crisis, we are experiencing some complications regarding the restocking of our products, which explains the delay of your order. Please know that we are doing everything possible to update our timelines and communicate regularly with our customers. We are of course sorry for the inconvenience caused. The France Trampoline team.
C
Rating: 3 out of 5
this order follows a defective order that caused an accident
Translated reviews
Response from France Trampoline
Hello and thank you for this feedback. The entire team apologizes for this unfortunate experience. Please know that we test our products and regularly update our ranges to offer optimal quality. Do not hesitate to contact us at [email protected].
R
Rating: 4 out of 5
GOOD
Translated reviews
A
Rating: 4 out of 5
A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline
Translated reviews
G
Rating: 4 out of 5
Anchoring kit not suitable, straps too long???
Translated reviews
M
Rating: 4 out of 5
The service is adapted and conforms to the order. The shipping date was delayed but well received.
Translated reviews
S
Rating: 4 out of 5
Very satisfied with the order. Very good product to recommend without hesitation.
Translated reviews
B
Rating: 3 out of 5
*** As for the service, not so much. I understand that the Covid situation we are all experiencing does not help, but the waiting time has been excessive. It is true that I was offered a refund, but I believe that with such a delay the company should have assumed more responsibility.
Translated reviews
D
Rating: 1 out of 5
Order placed at the end of March 2020, still not received by the end of September 2020...
Translated reviews
Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
N
Rating: 4 out of 5
good service. but delivery difficulties: significant delay presumably due to the current health situation
Translated reviews
J
Rating: 4 out of 5
Very good contact and responses from your headquarters, but difficulty in delivery by the carrier: he never called the phone number provided that could have allowed him to quickly find the delivery location (the address does not appear on the GPS). Without GPS, no salvation....! But 6 months after the order (diameter error during this order of protective net), we have what we need for next summer...
Translated reviews
O
Rating: 4 out of 5
Comment
Translated reviews
L
Rating: 4 out of 5
serious and attentive and quite fast
Translated reviews
M
Rating: 4 out of 5
good
Translated reviews
D
Rating: 3 out of 5
Several months of waiting... Certainly the coronavirus passed through there, but I had to make all the efforts to get regular updates!
Translated reviews
Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we experienced supply delays and extended delivery times. Despite a reduced workforce, we did everything possible to update the deadlines on our site and contact our customers. Unfortunately, we were not able to contact each customer individually and we apologize for the inconveniences caused. Thank you for your trust. The France Trampoline team.
C
Rating: 4 out of 5
Perfect
Translated reviews
E
Rating: 4 out of 5
Quality product. Easy to assemble (I am a small woman and I installed it alone) but you need more than 2 people to tighten the cable completely. The kids are happy to play on it all day long.
Translated reviews
J
Rating: 1 out of 5
The paint batch was defective: the adhesive and the solvent completely dry!!! I had to make additional purchases which deeply irritated me. My goal was precisely to avoid that which would have justified the high expense for a little paint!!!
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We do not currently sell paint on our site, you must be mistaken. However, we hope that your XL Infinity Zip Line fully satisfies you. If so, please feel free to revise your rating. ;) The France Trampoline team.
L
Rating: 1 out of 5
If the trampoline received satisfies me, I am however very unhappy with the customer relationship of France Trampoline. I have contacted the company several times (in July and August) by phone to request a quote for 4 identical trampolines. Each time I was received on the phone by a charming person but I never received the requested quote??? What is happening at France Trampoline that does not call back its customers?
Translated reviews
Response from France Trampoline
Hello and thank you for your feedback. We are delighted that the trampoline you ordered gives you complete satisfaction and we thank you for your trust. However, we are sorry regarding this communication problem. We will try to contact you quickly. Please feel free to check that your information is up to date when you log into your account. We are also available at our address [email protected].
A
Rating: 3 out of 5
Long delivery time
Translated reviews
Response from France Trampoline
Hello, Indeed, due to the health crisis we experienced supply delays and extended delivery times. We kindly ask you to accept our apologies for this inconvenience. Please know that we did everything possible to quickly update these deadlines on our site. We sincerely apologize for the inconvenience caused. Thank you for your trust, the France Trampoline team.