The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Order placed for a trampoline jump mat and I received the wrong mat twice.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you have encountered a problem with your jump mat twice. Our sales team will contact you by email as soon as possible to arrange for the correct reference to be sent to you. We remain at your disposal. The France Trampoline team
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Élodie L.
Rating: 4 out of 5
following a purchase from 01/06/2020
Nothing to report, package in good condition, arrived on time
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Anna R.
Rating: 4 out of 5
following a purchase from 01/06/2020
Good morning, I still have not received my entire order, as the rain cover was missing which I did receive, but I am still missing the protective skirt which was sent small and does not correspond to my oval trampoline 430, I am still waiting, thank you very much.
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Pierre R.
Rating: 4 out of 5
following a purchase from 01/05/2020
Good products and advice, however, delivery could be improved, the carrier sent his number by SMS for an appointment but is very difficult to reach...
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Carole S.
Rating: 4 out of 5
following a purchase from 03/05/2020
Excellent quality trampoline that the whole family can enjoy. The only downside is the delivery in two parts to get the complete product... I note a certain lack of proactive information on delivery times.
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Amandine G.
Rating: 4 out of 5
following a purchase from 03/06/2020
Very good quality trampoline. With two good handymen, assembly is easy.
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Emeric D.
Rating: 4 out of 5
following a purchase from 16/05/2020
good product, delivered within the announced deadlines
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Bernard B.
Rating: 4 out of 5
following a purchase from 04/06/2020
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Nicolas G.
Rating: 4 out of 5
following a purchase from 16/06/2020
Regarding the delivery, the trampoline arrived later than expected. As we were absent because we were not informed of the delivery day, the delivery person called us to say that he would leave the trampoline in front of the gate even though we had left instructions. He justified the drop at the gate by saying that it wouldn't be stolen. We insisted that he leave the trampoline with the neighbors.
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Thomasset M.
Rating: 4 out of 5
following a purchase from 27/04/2020
High quality product. I am completely satisfied, too bad the delay is so long and that the order arrives in two parts. I still recommend the site.
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Magali D.
Rating: 3 out of 5
following a purchase from 29/04/2020
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Franck B.
Rating: 3 out of 5
following a purchase from 03/04/2020
Delivery time much longer than announced and without being informed.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Anne L.
Rating: 4 out of 5
following a purchase from 24/05/2020
Delivery a bit long but excusable given the circumstances.
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Christele C.
Rating: 1 out of 5
following a purchase from 22/07/2020
I was looking for technical advice for a jumping mat a bit outside basic dimensions but help, a bit disappointed
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. In order for us to improve, would you be so kind as to explain in more detail the reasons for your disappointment? We remain at your disposal at [email protected]. Best regards, The France Trampoline team
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Jerome B.
Rating: 4 out of 5
following a purchase from 15/05/2020
Order in the difficult context of confinement. Delay and partial delivery, overall satisfactory given the conditions and good communication from customer service. However, the logistics providers for delivery are not up to par, unreachable, and not flexible at all. The second delivery was left in front of our door in view of everyone in our absence. The delivery person signed in our place, thus validating the delivery. Once installed, the trampoline is completely satisfactory.
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Brigitte S.
Rating: 1 out of 5
following a purchase from 27/05/2020
I am disappointed. The delivery took much longer than indicated. We waited almost two months for the delivery. There was no German contact person, very bad. Description of the product in another language, insufficient. For the money, the quality is satisfactory. There was already a small hole at the top of the tent. I will not order anything from this provider again. Very disappointing experience.
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Response from France Trampoline
Dear customer, thank you for your comment. Due to the current global situation, our supply chains did not function with the usual reliability. There must have been an overflow from the French boutique, which is why we could not provide you with a German contact person. We do our best to always be available for you and to help you. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Sacha S.
Rating: 4 out of 5
following a purchase from 20/04/2020
Very good quality trampoline. However, the delay was moderately respected, possibly linked to the COVID crisis. This does not justify, however, a sporadic communication depending on the person involved. Contradictory information and not easy to obtain.
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Cyril P.
Rating: 1 out of 5
following a purchase from 05/05/2020
Hello, I received a defective item, I have photos as proof.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your delivery. In order for us to open a warranty file and resend you the defective item, could you please send us the photos of the problem encountered to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team.
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Gérald W.
Rating: 4 out of 5
following a purchase from 26/04/2020
Very good quality material. However, I would have liked more photos of the protective cover that cannot be put on without removing the net, which is therefore much more complicated than I thought.
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Julien O.
Rating: 4 out of 5
following a purchase from 04/04/2020
Very good material! Only 2 negative points: Very long order but with COVID we can understand. Be careful, delivery to Switzerland is possible but customs fees and taxes are high!!! The rest is all positive: assembly is quite simple and the material is very solid! I recommend this product to everyone! A good compromise between a garden trampoline for all, and a pro trampoline for children who want to progress in tricks! My children are fans and so am I!
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Timothée D.
Rating: 4 out of 5
following a purchase from 19/04/2020
Great products, too bad the delays are so long but it's worth the wait.
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Chrystele R.
Rating: 4 out of 5
following a purchase from 01/05/2020
Long delivery but warned in advance and good follow-up afterwards
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Olivier U.
Rating: 3 out of 5
following a purchase from 20/05/2020
Supply delays were way too long. Had to follow up by phone.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Clément F.
Rating: 4 out of 5
following a purchase from 27/06/2020
Robust product, meets my expectations. I asked a technical question on the answering machine, I am still waiting for a response. In a month and a half, I think they had time to listen to it. So I solved my issue by myself.
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Teddy M.
Rating: 3 out of 5
following a purchase from 27/03/2020
Lack of communication when there are delivery delays.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Maurice B.
Rating: 3 out of 5
following a purchase from 30/04/2020
Delivery time greatly exceeded
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Louis Et Aurélien C.
Rating: 3 out of 5
following a purchase from 01/04/2020
Hello, So for the information, super happy, however the delay with COVID was too long... We received the package but it was open and the springs, bolts... were in another box and during assembly, the bolts were missing. We wrote to you to report the damages and losses but to this day we still have not received a response from you.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with the condition of your package upon delivery. In order for us to open a warranty file and resend you the missing items, could you please send us some photos of the encountered problem to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Isabelle S.
Rating: 4 out of 5
following a purchase from 20/07/2020
Very easy to assemble and the kids love to play on it! We are on our second one, the Velcro didn't hold after about 1.5 years of use.
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Delphine M.
Rating: 3 out of 5
following a purchase from 17/05/2020
Late delivery in advance and delayed without warning, new information received only after complaint
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Diletta D.
Rating: 4 out of 5
following a purchase from 19/06/2020
The trampoline I purchased is really beautiful and functional and meets my expectations. The downside is the shipping times and especially the delivery times which are really too long.
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Bertille D.
Rating: 1 out of 5
following a purchase from 15/07/2020
We regret that after a few weeks of use there is a tear in the spring protection. We request a replacement of this part
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with your protective cushion. In order for us to open a warranty file and send you a new cushion, could you please send us some photos of the tear to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Fabienne P.
Rating: 4 out of 5
following a purchase from 09/05/2020
One remark, I was given a delivery date and I was going on vacation in the 3 days that followed... the order therefore did not arrive on time. I could have organized myself differently if I had known. Otherwise, response to the email was quick. Very good overall
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Philippe B.
Rating: 4 out of 5
following a purchase from 24/06/2020
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François C.
Rating: 4 out of 5
following a purchase from 27/06/2020
Overall good. Delivery times too long.
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Olivier M.
Rating: 4 out of 5
following a purchase from 13/05/2020
Product conforms to the original
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Cécile M.
Rating: 4 out of 5
following a purchase from 26/05/2020
Very good product. Easy assembly. My 12-year-old son almost assembled it by himself.
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Issoufi A.
Rating: 4 out of 5
following a purchase from 15/07/2020
Good quality.
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Wiebke F.
Rating: 4 out of 5
following a purchase from 26/05/2020
Multiple delays in delivery were less than pleasant. However, once the trampoline was finally shipped, everything went well and the goods are satisfactory. The assembly instructions are better in French than in German.
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Fanny S.
Rating: 3 out of 5
following a purchase from 12/07/2020
Item ordered during the lockdown with a delay of one month before the announced reception (no issues) however the delay was extended by an additional month and a half, we can understand given the health crisis but a commercial gesture would have been appreciated
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Evelyne S.
Rating: 4 out of 5
following a purchase from 23/05/2020
Services nothing to complain about, top delivery, order a bit long but arrived on time.
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