Customer reviews of France Trampoline

Y

Yann T.

Rating: 4 out of 5

Published on 25/05/2020 à 09h28 following a purchase from 05/04/2020

Very good

Translated reviews

V

Vincent B.

Rating: 4 out of 5

Published on 24/05/2020 à 18h53 following a purchase from 07/04/2020

Easy order. Delivered without hassle. Compliant products.

Translated reviews

G

German G.

Rating: 4 out of 5

Published on 24/05/2020 à 13h37 following a purchase from 03/04/2020

Everything is very good.

Translated reviews

J

Jean-marie M.

Rating: 4 out of 5

Published on 24/05/2020 à 13h14 following a purchase from 09/04/2020

GOOD QUALITY MATERIAL... PRICE ACCORDINGLY!

Translated reviews

N

Noe F.

Rating: 4 out of 5

Published on 19/05/2020 à 11h28 following a purchase from 03/04/2020

Everything OK, although the model I requested did not appear on the website and I had to contact you beforehand by email.

Translated reviews

A

Armin K.

Rating: 4 out of 5

Published on 07/05/2020 à 19h24 following a purchase from 19/03/2020

I am very satisfied with the processing and service. Function of the trampoline is great, kids are thrilled. I would have a few improvements regarding the assembly instructions and processing, for example, the instructions are not clearly understandable, but that is the case with most instructions (should be written by someone who has never assembled it). I had to bend the brackets of the net attachment rods with pliers so that I could put the counterpart on. The green band around is good for protection, but the Velcro fasteners did not fit.

Translated reviews

E

Emmanuelle N.

Rating: 4 out of 5

Published on 06/05/2020 à 18h23 following a purchase from 22/03/2020

Some products are misclassified on the site.

Translated reviews

G

Gaelle M.

Rating: 4 out of 5

Published on 02/05/2020 à 11h40 following a purchase from 01/04/2020

Quality service and callback to check in, perfect delivery and very nice quality trampoline.

Translated reviews

S

Sylvain A.

Rating: 4 out of 5

Published on 01/05/2020 à 20h42 following a purchase from 30/03/2020

Good advice, friendly. Products matching my expectations.

Translated reviews

C

Caroline B.

Rating: 4 out of 5

Published on 30/04/2020 à 20h50 following a purchase from 25/03/2020

The instructions need to be revised.. 4 parts did not have the correct number... and the pliers (included) are not suitable for the requested assembly... otherwise the football cage is very good and my children are delighted!

Translated reviews

S

Stephanie L.

Rating: 1 out of 5

Published on 30/04/2020 à 13h27 following a purchase from 31/03/2020

no reception to date and the payment has been cashed

Translated reviews

Response from France Trampoline Published on 31/03/2020

Hello, and thank you for taking the time to leave us a comment. After checking, it turns out that indeed your package encountered a setback during delivery, which caused several days of delay. We confirm that it has indeed left our warehouses today and will be delivered to you very soon. We apologize for the inconvenience caused. The France Trampoline team

A

Arlandis I.

Rating: 4 out of 5

Published on 30/04/2020 à 13h11 following a purchase from 05/04/2020

Impeccable product! No regrets Fast delivery

Translated reviews

M

Manfred E.

Rating: 3 out of 5

Published on 30/04/2020 à 11h40 following a purchase from 02/04/2020

Quality of the jumping mat and springs is top, but the delivery time of 3 weeks was very long.

Translated reviews

D

Denis B.

Rating: 4 out of 5

Published on 29/04/2020 à 21h47 following a purchase from 26/03/2020

Quality service. Good phone reception.

Translated reviews

J

Jean-marc J.

Rating: 4 out of 5

Published on 29/04/2020 à 18h23 following a purchase from 29/03/2020

Good

Translated reviews

C

Chavanon B.

Rating: 4 out of 5

Published on 29/04/2020 à 14h38 following a purchase from 15/03/2020

Well-constructed site, easy to find the broken part and nice to have a brand that stands by its products over time

Translated reviews

M

Marie L.

Rating: 4 out of 5

Published on 29/04/2020 à 13h20 following a purchase from 21/03/2020

We bought our trampoline 8 years ago; very solid, never moved, good quality but has deteriorated with the weather conditions as it was never stored or disassembled the net. That's why we ordered a new net and frame to fully enjoy our Jump 360 trampoline again.

Translated reviews

C

Christine K.

Rating: 4 out of 5

Published on 28/04/2020 à 21h50 following a purchase from 20/03/2020

I needed to contact them before the purchase to ensure I was ordering the right product (replacement jumping mat) that I needed and before delivery (lockdown period delaying it). Both times, I was welcomed well and received clear, precise answers that later proved to be correct. Package arrived in very good condition. I only gave 4 stars because the paint from the designs on the mat slightly stained the children's synthetic clothes; too bad.

Translated reviews

A

Aurelie S.

Rating: 4 out of 5

Published on 28/04/2020 à 21h35 following a purchase from 02/04/2020

Professional and commercial

Translated reviews

L

Loic L.

Rating: 3 out of 5

Published on 28/04/2020 à 18h27 following a purchase from 19/03/2020

We received the order on April 8th, noticed a defect in the net and reported it by email that evening.......still no response!!!!!

Translated reviews

Response from France Trampoline Published on 21/03/2020

Hello, and thank you for taking the time to leave us a comment. We apologize for the delays in our response, due to a team operating with reduced staff since the beginning of the health confinement. We are doing everything we can to respond to you quickly, and we apologize for the inconvenience caused. Counting on your understanding, The France Trampoline team

A

Augustin H.

Rating: 3 out of 5

Published on 28/04/2020 à 16h53 following a purchase from 18/03/2020

I had difficulty getting information about the order... the shipment was very long without any information, to this day I still have not received all the ordered products, but I have been billed and charged

Translated reviews

Response from France Trampoline Published on 22/03/2020

Hello, We confirm that your order was shipped on April 7th and handed over to the DPD carrier for delivery. We are contacting them to get more information regarding your package. We remain at your disposal for any further information. The France Trampoline team

B

Baptiste D.

Rating: 4 out of 5

Published on 28/04/2020 à 12h41 following a purchase from 22/03/2020

Correct delivery and packaging. Quality product.

Translated reviews

P

Patricia R.

Rating: 4 out of 5

Published on 28/04/2020 à 10h30 following a purchase from 02/04/2020

Quick, friendly, and competent telephone reception.

Translated reviews

V

Virginie M.

Rating: 4 out of 5

Published on 27/04/2020 à 19h20 following a purchase from 24/03/2020

Nothing to report

Translated reviews

M

Maryse Q.

Rating: 4 out of 5

Published on 27/04/2020 à 18h38 following a purchase from 21/03/2020

no problems with delivery nor apparently with the quality; assembly instructions were unclear, had to go online to find clear explanations, a waste of time....

Translated reviews

L

Lydie D.

Rating: 4 out of 5

Published on 27/04/2020 à 16h25 following a purchase from 02/04/2020

I appreciated receiving a questionnaire to ensure that the ordered product is compliant.

Translated reviews

S

Sandrine M.

Rating: 4 out of 5

Published on 27/04/2020 à 14h43 following a purchase from 21/03/2020

Professional team, attentive to the customer. Product received well packaged and of quite good quality.

Translated reviews

G

Greg O.

Rating: 4 out of 5

Published on 27/04/2020 à 14h14 following a purchase from 17/03/2020

Quality customer service. Nothing to report.

Translated reviews

N

Nathalie H.

Rating: 4 out of 5

Published on 27/04/2020 à 10h43 following a purchase from 28/03/2020

very good

Translated reviews

A

Arnaud C.

Rating: 4 out of 5

Published on 24/04/2020 à 08h51 following a purchase from 02/04/2020

Speed and efficiency of delivery, product meets our expectations

Translated reviews

M

Mickael B.

Rating: 4 out of 5

Published on 23/04/2020 à 09h18 following a purchase from 19/03/2020

Very good apparent quality, to be verified over time but it inspires confidence.

Translated reviews

A

Anne-claire V.

Rating: 4 out of 5

Published on 23/04/2020 à 08h15 following a purchase from 17/03/2020

Delivery too long nonetheless: over a month...

Translated reviews

M

Martin H.

Rating: 1 out of 5

Published on 22/04/2020 à 20h57 following a purchase from 10/04/2020

goods not yet received

Translated reviews

P

Philipp R.

Rating: 1 out of 5

Published on 22/04/2020 à 17h22 following a purchase from 07/04/2020

I have not yet received the product that I ordered over two weeks ago, even though it is supposed to be in stock. ***

Translated reviews

O

Olivier T.

Rating: 4 out of 5

Published on 22/04/2020 à 16h54 following a purchase from 25/03/2020

Delivery on time and packaging in good condition. Perfect

Translated reviews

D

David L.

Rating: 4 out of 5

Published on 22/04/2020 à 16h49 following a purchase from 29/03/2020

Delivery on time. Friendly delivery person - helped me transport the order to the desired storage place. Good service. Regarding the product design: the attachment of the safety net posts to the trampoline legs is difficult, inserting the strap requires a lot of force. The instruction manual is not very clear either. However, once the assembly is complete, the whole thing is perfectly stable.

Translated reviews

B

Béatrice Z.

Rating: 4 out of 5

Published on 22/04/2020 à 16h48 following a purchase from 05/02/2020

Delivery during confinement. My son was happy and almost kissed the delivery man!!! The fabric received is much thinner than the one I had before... I did not expect this quality.... we will see in use.... Thank you

Translated reviews

M

Magali G.

Rating: 4 out of 5

Published on 22/04/2020 à 16h39 following a purchase from 16/03/2020

Quality telephone reception during confinement, however the speech was not always the same! Poor communication between the shipping platform and the telephone platform! I really waited a long time for my trampoline despite ordering by phone just before confinement...

Translated reviews

R

Romuald G.

Rating: 4 out of 5

Published on 22/04/2020 à 15h32 following a purchase from 27/03/2020

Product arrived in a size L box instead of XL, but ultimately conforms to the order.

Translated reviews

B

Boudjema A.

Rating: 4 out of 5

Published on 22/04/2020 à 12h48 following a purchase from 25/03/2020

Order received well and meets my expectations. A bit expensive for plastic but still of better quality than the kan.....'! Delays a bit long due to confinement but overall satisfied.

Translated reviews