Customer reviews of France Trampoline

Serious company respecting delivery deadlines. Quality products. Nothing to report. Request to have a more extensive range in 'ninja' courses

Boxes received correctly. But very disappointed with the delivery logistics from your services. I had specified Tuesday as my day off and had to have it delivered to my workplace and transport everything to my home.

Quality trampoline

Everything was perfect except for the delivery, the carrier left the pallet on the road in front of my house, he could have at least put it on the sidewalk.

Good service. Fast delivery. Keep it up.

The wait was long.

Top notch

speed of delivery, good advice by phone for purchase and assembly

Rather good but the reservation and online payment were really laborious...

Good

everything great except for the payment in today's time without (on account or direct debit) that is no longer up to date.

3 months delay to receive the products but *** debited in a week is unacceptable

The ordering process is typical for the internet. Register, select, order, pay. The delivery time is a bit long.

I am satisfied with the product; easy to put on and well adapted.

Trampoline that meets my expectations. Very easy to assemble, instructions perfectly readable. Please avoid the carrier you used to deliver to me; a disaster. Appointment with them, they never came nor even warned me that they wouldn't come. I had to go to their premises to pick up the goods. They are as described in the comments found online.

****

Assembly instructions need improvement in my opinion

Everything is okay

Quality service

Precise and perfect delivery

Good quality, but very difficult to assemble. Putting on the springs is not something anyone can do.

Satisfied with this order which follows a complaint made by email on the site. However, I would have liked to have a human contact to inform me of the acknowledgment of my complaint and to tell me that an order was launched to replace the defective item.

As expected, fast delivery. Everything is ok

Ras

Delivery went very well. The price was not so cheap, but an oval trampoline edge for 423cmx244cm is very hard to get. The manufacturer referred to a shop in NL that does not offer shipping. Therefore, I am glad that I could order the item here.

It would be good to provide the assembly instructions for the net upon delivery.

Satisfied

Good but a lot of delay due to holidays.

Only small downside: I wanted to replace my trampoline mat in August. The product was unavailable and was supposed to be available in September. When I logged back in to order it in September, the unavailability date was extended by 6 months (March). Fortunately, your services were able to advise me on a product that could be compatible. Since then, the kids are bouncing again; Thank you for them.

Delivery company is really bad. The trampoline is good.

Good product easy to install. A harness for small children should be offered

Very good product, happy with the result. However, the assembly was not as simple as described in the video...

A bit expensive

The product seems to be of good quality and meets my expectations. The delivery was only made a week after the date the trampoline was picked up by the delivery person because he was difficult to reach by phone to set the appointment. Moreover, his email went to spam because the name may seem strange. There were promotions of ***% on newspaper websites on the internet, but they brought us back to your site without any discount!

I have had my trampoline for several years, I had to change parts after a storm because it flew away despite the anchoring kit. I bought a net that according to the description was supposed to fit but in reality it is smaller than my trampoline because it is too tight and the zipper keeps opening, the poles that were supposed to fit are too high compared to the current ones and therefore impossible to install, as well as a fiberglass spring that is too small even though it was also supposed to fit. In short, I contacted customer service and have been exchanging emails and photos with them for over a month to find out if an exchange is possible at least for the net because we will find solutions for the rest given the turn of events. A month later, I was told that the net is certainly too small for my trampoline but that in the photos I am missing a pole and that it is probably poorly attached, so it’s a never-ending cycle. I will soon put my trampoline away for the winter period and then I will no longer be able to provide photos and I feel that I will keep a very expensive order with products that I have to modify myself to fit my trampoline. In summary, it is better to buy a complete trampoline than spare parts, especially from France Trampoline. Given the turn of events, I regret not having called them and placing my order with an advisor.

****

While you handed the package to the carrier on Monday, who is 15 km from the recipient's address, it was delivered the following Friday, which is just in time for the desired date. Too bad!

Very fast delivery, top packaging, but the assembly instructions leave something to be desired for novices... It is possible that you improve it, then you would have 5 stars.

Material corresponding to our expectations. Correct delivery service.

Improve the information on traceability and the status of the order delivery.