Customer reviews of France Trampoline

Order and reception very satisfactory, very difficult assembly of the trampoline

The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.

Error in the kit composition. Wrong reference for the strut. Express return of the correct struts

The site offers free deliveries that are not really free. Right after the order, I received an email indicating that since I did not choose the option at *** that allows scheduling a delivery appointment, I would be charged *** per package in case of absence. My order included 2 packages, shipped 1 day apart which forced me to take 2 days off. I call that ***.

Very good quality material. To be assembled by oneself.... not always simple.

Delivery within the indicated timeframe, assembly instructions easy to understand, very good product.

The delivery times announced on the website are *** for my department. They *** the choice at the time of purchase. The delivery provider was defective, reinforcing the delivery delay.

Nothing to report

Wrong order received. Issue resolved

I had doubts about the measurements and characteristics, they contacted me to resolve it. Personalized attention. I am satisfied. Thank you

Product perfectly adapted

Impeccable service for a maintenance spare part that remains expensive

Perfect! I really recommend it, eyes closed. I was very well advised on the choice of trampoline. The delivery was top-notch! A big thank you.

Very good responsiveness to purchase. Shipping service poor

Very good product, we had difficulties assembling the elements on the structure, the parts did not fit together, we had to sand and oil them. Otherwise, the product is of very good quality.

The net ordered as a replacement is not of the same quality as the previous one. The 2 edges do not meet, the previous one had 2 zippers and therefore a much easier way to enter the trampoline.

Cushion attachment not great, the tensioners pop off... Maybe it's just me... Otherwise very good, my children really enjoy it.

Just a reservation about the delivery said to be by appointment. The appointment was from 8 am to 6 pm. Then the driver is supposed to call 1 hour before, in my case he was already at my house! Best regards.

Delivery by semi but access only possible for a light vehicle so unloading far from the house.

Nothing to report. Quality delivery and on time.

Material conforms to order, satisfied.

Entry and departure of the order ultra-fast. However, for the carrier, it's one star, very unpleasant on the phone when making the appointment, as for the driver, nothing to say.

The only difficulty encountered was assembling the frame of the trampoline base! But we managed to get through it with energy and more time. It creates memories! Very satisfied with our purchase, delivery was perfect, good proportions of the trampoline, bounce, safety, and incidentally, it is very comfortable for a nap in the open air!

Very good.

Great.. Thank you.

Product meets expectations.

Very good.

Correct. In the absence of a bell at the gate, he managed to leave the package behind the door.

Delivery time too long for us. We had to call the transport chain several times. The product is of good quality and is satisfactory for now.

Fast delivery and product conforms to the description. Assembly instructions a bit tight for some elements.

They are very professional, I ordered a trampoline and due to an error on their website it said it had a ladder, I claimed it and they immediately acknowledged the mistake and sent me the ladder at no additional cost. So far the bed is going great.. very happy with the treatment and service.

Delivery conforms.

Good. A bit of delivery time but within the announced deadlines. A bit difficult to assemble.

I received my new mat and the kids are very happy (the old one was tearing after 5 years of use by the kids. I cover my trampoline every year from 31/10 to 30/03 approximately and we have always respected the maximum weight guidelines). One negative point, after receiving it I called France Trampoline to find out if there was a method to easily remove the springs, I was told: "there is no miracle method, you have to pull on it"... In fact, there are 2 methods, certainly not "miracle" but very simplifying: the first consists of pulling on a spring with a spring already removed, this seems to be the most effective tool, the other, if like in my case your mat is ruined, consists of cutting the attachments of the mat to the springs with a cutter....

Good product but lacks protection to avoid damaging the trees... The sand braking system not provided is also not clear on the website. A shame for a quality product and from a company specialized in the field.

An order for a post-sale problem resolved quickly and without any issues. Thank you.

Bad delivery. The spare parts did not match the purchased product! 3rd order: 3 times bad delivery!!! Promised commercial gesture not executed!!!

Very good trampoline. Maybe a setup service is missing for those who are not very handy!

Average knowledge of the product zip line and its installation.

Be careful with stock on the site and by phone as it is not up to date and we wait a long time, otherwise a very appreciated commercial gesture and a responsive and friendly team