The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I bought a trampoline cover that unfortunately cost me 4 times its price. Indeed, upon arrival of the product, I had the unpleasant surprise of having to pay additional fees (in addition to customs fees) even though the DHL transport fees were already exorbitant ***€ (2 times the price of the product)
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Clementine L.
Rating: 4 out of 5
following a purchase from 09/07/2019
Good. But the assembly instructions for the trampoline could be more detailed
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Anne H.
Rating: 4 out of 5
following a purchase from 05/07/2019
The delivery service could be improved: the provider refuses to drop off packages if the location is not directly accessible with their transport vehicle....... fortunately, the neighbors are understanding...
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Martine A.
Rating: 4 out of 5
following a purchase from 04/07/2019
Good product easily assembled. The delivery went smoothly.
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Nelly L.
Rating: 4 out of 5
following a purchase from 04/07/2019
The net is said to be universal but only for trampolines purchased from you. Some difficulties in installing the net.
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Cyrik F.
Rating: 4 out of 5
following a purchase from 05/07/2019
Nothing to complain about
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Alric L.
Rating: 4 out of 5
following a purchase from 06/07/2019
Some sewing defects on the top of the safety net support poles. Assembly instructions a bit light. Otherwise, very good product
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Mathilde G.
Rating: 4 out of 5
following a purchase from 07/07/2019
Fast
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Delphine T.
Rating: 4 out of 5
following a purchase from 07/07/2019
Good
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Julien W.
Rating: 3 out of 5
following a purchase from 07/07/2019
A broken plastic part in the box which was not damaged.
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Magalie M.
Rating: 4 out of 5
following a purchase from 07/07/2019
Compliant
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Christian A.
Rating: 4 out of 5
following a purchase from 21/06/2019
Good
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Cyrille M.
Rating: 4 out of 5
following a purchase from 05/07/2019
Fast delivery, quality product
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Fabrice B.
Rating: 4 out of 5
following a purchase from 15/06/2019
I find it unfortunate to wait so long for normal wear parts for a trampoline.
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Patricia F.
Rating: 4 out of 5
following a purchase from 03/07/2019
everything was perfect, order received as expected, very good delivery person, perfect product I recommend, you can place an order without worry
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Bruno C.
Rating: 4 out of 5
following a purchase from 03/06/2019
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Aurélie F.
Rating: 4 out of 5
following a purchase from 15/05/2019
The waiting time for the out-of-stock product was a bit long. The delivery person came without informing us and we were absent. We had to wait again.
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Hervé Z.
Rating: 4 out of 5
following a purchase from 05/07/2019
Good advice, fast delivery. Impeccable product!
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Jérôme G.
Rating: 4 out of 5
following a purchase from 02/07/2019
Quality - price quite good
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Christophe C.
Rating: 4 out of 5
following a purchase from 02/07/2019
Excellent phone reception. Fast delivery
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Isabelle A.
Rating: 4 out of 5
following a purchase from 29/06/2019
Products are quite expensive but seem to be of good quality, to be seen in use.
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Jean-françois R.
Rating: 4 out of 5
following a purchase from 13/05/2019
Phone advice: perfect Delivery: Perfect Material: Perfect Assembly instructions: Terrible, terrible, absolutely terrible: Needs to be redone, not clear at all, worse than ***! :)
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Jean Louis M.
Rating: 4 out of 5
following a purchase from 28/06/2019
good quality product, conforms to the description
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Louisette D.
Rating: 4 out of 5
following a purchase from 27/06/2019
Quality material. A bit difficult to assemble. The order, transport, and receipt of the product were very satisfactory.
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François V.
Rating: 4 out of 5
following a purchase from 29/06/2019
Order delivered on time, serious packaging
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Christophe L.
Rating: 3 out of 5
following a purchase from 30/06/2019
Not all items were available. The climbing net is still missing.
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Response from France Trampoline
Hello, Thank you for your comment. We apologize for this inconvenience. The net will be sent to you at the beginning of August. We remain at your disposal for any other comments and renew our apologies for this inconvenience. Best regards, the France Trampoline team.
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France V.
Rating: 4 out of 5
following a purchase from 17/06/2019
Excuse me for not thanking you for my order which I received well in Normandy. France Valin
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Marc S.
Rating: 3 out of 5
following a purchase from 26/06/2019
Very good quality product: the price may seem high but the quality is really there compared to what I have been able to see/buy elsewhere. However, the delivery is catastrophic: deadlines not respected, loss of the product at the delivery location... one piece of advice to France Trampoline: change your service provider!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment! We are sorry that the delivery of your trampoline did not meet your satisfaction. We carefully select the carriers we work with, but it can happen, especially during the summer period, that the quality of service provided by some is not up to our expectations. We apologize for the inconveniences encountered, which are beyond our control, and remain at your disposal for any comments or questions! Best regards, the France Trampoline team.
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Olivier B.
Rating: 4 out of 5
following a purchase from 26/06/2019
Very good
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Alain F.
Rating: 4 out of 5
following a purchase from 27/06/2019
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Fatou S.
Rating: 4 out of 5
following a purchase from 26/06/2019
Package in perfect condition upon receipt. Quick assembly.
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Tony S.
Rating: 4 out of 5
following a purchase from 26/06/2019
Very satisfied with the product. Customer contact provided me with good advice in choosing the trampoline. A slight lack of precision in the assembly instructions, I used a video of my trampoline model for assembly.
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Franck M.
Rating: 4 out of 5
following a purchase from 26/06/2019
Delivery on time with a very good level of service considering the bulk of the package.
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Laetitia B.
Rating: 4 out of 5
following a purchase from 20/06/2019
Very nice product
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Laurence P.
Rating: 3 out of 5
following a purchase from 22/06/2019
Trampoline net not of the same quality as the original. Disappointed with my purchase. The green mat of the trampoline is identical so that's good
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Our replacement parts for trampolines evolve over the years based on technical and logistical innovations, and in terms of material. Safety and quality remain at the heart of our concerns, we assure you that the net received provides the same level of effectiveness and safety as your previous material. We remain at your disposal for any questions or comments regarding your order. The France Trampoline team
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Sarah B.
Rating: 1 out of 5
following a purchase from 23/06/2019
Delivery ok Product does not match what I was looking for (incompatible with the trampoline model I had). I probably looked incorrectly but I ended up with 8 pieces that will be of no use to me.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Our return policy allows you to send back the items received by mail: we have sent you an email with the return address if you wish. Return shipping costs are your responsibility, however as soon as we receive and restock we will proceed with a full refund of the returned products. We remain at your disposal for any questions. The France Trampoline team
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Fabrice B.
Rating: 3 out of 5
following a purchase from 09/06/2019
The customer service does not respond! A ghost service.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we confirm that we have not received any phone calls or email contact regarding your order? Our advisors respond to all inquiries promptly, usually within 24 hours. Can you please send your request by phone at 05 56 36 04 62, or by email at [email protected]? We will make sure to respond to you as soon as possible. Best regards, the France Trampoline team.
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Catherine P.
Rating: 4 out of 5
following a purchase from 23/06/2019
Complete and well-packaged material
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Stéphanie K.
Rating: 4 out of 5
following a purchase from 23/06/2019
Fast shipping and item meets our expectations
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Benedicte D.
Rating: 4 out of 5
following a purchase from 31/05/2019
nothing to say except the delivery was a bit long
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