The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Good material but insufficient technical support and 'overwhelmed' when the delivery is incomplete
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the responses from our technical and commercial team did not fully satisfy you, particularly in terms of response speed. We strive to handle all requests in the shortest possible time but it can indeed happen, as in your case, that our response occurs 24 hours after contact. We apologize for this inconvenience and remain at your disposal for any further comments. Best regards, the France Trampoline team
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Ina S.
Rating: 4 out of 5
following a purchase from 15/06/2019
Super price-performance ratio! I would have liked better information about the delayed delivery date. I asked twice and received no response, only when the protective cover was actually delivered.
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Danielle V.
Rating: 3 out of 5
following a purchase from 14/06/2019
I ordered a trampoline roof at the end of June, received a first package with a mat that was not meant for me. After a complaint, I received a second package with a tube. Still not the right product. In the meantime, they had a carrier come to pick up the first package, and a postal label for me to return the second package. All this to say that you should not order in the summer, as the summer team is not reliable. Response from customer service that I got on the phone.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry for the various delays you may have encountered with your order, both in terms of preparation and delivery, which do not reflect the quality of service we offer. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
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Peter B.
Rating: 3 out of 5
following a purchase from 30/06/2019
Order processing and information flow exemplary, delivery by the freight forwarder a complete disaster, no adherence to the agreed delivery time, no prior agreed call 30 minutes before delivery, incompetent and unfriendly staff after telephone inquiry.
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Response from France Trampoline
Dear customer, thank you for your feedback. We want to continuously improve, so your suggestions are very important to us. We are glad that you are very satisfied with the order processing and information flow. Unfortunately, during the holiday season, the delivery time can sometimes be a bit extended. The freight forwarder can unfortunately be overwhelmed with work... We apologize for this unfortunate incident. We still hope that you are satisfied with your Ovalie 430 trampoline and that it fully meets your expectations. Best regards, your trampoline technology team.
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Vincent B.
Rating: 4 out of 5
following a purchase from 14/06/2019
Fast delivery, easy assembly, but very average bounce, I somewhat regret this purchase because the bounce is either too heavy or too weak, which is not pleasant.
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Pierre M.
Rating: 4 out of 5
following a purchase from 10/06/2019
Superb
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Alain V.
Rating: 1 out of 5
following a purchase from 07/06/2019
poor consideration by customer service of the problem encountered with the zip line after only a week of use
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry for this brake problem on this product which is nevertheless very successful with our customers and has one of the highest satisfaction rates! In order to activate the warranty on this product, could you please send us some photos of the defective part to the address [email protected]? As soon as we receive the elements, we will proceed with the replacement of the product. In the meantime, we remain at your disposal for any questions. Best regards, the France Trampoline team
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Laetitia P.
Rating: 4 out of 5
following a purchase from 09/06/2019
perfect!
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Marc D.
Rating: 4 out of 5
following a purchase from 07/06/2019
Good product and good service
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Roland N.
Rating: 3 out of 5
following a purchase from 25/06/2019
Your employee in Frankfurt was very friendly and competent and made my decision to purchase your product easy, for that, there are 5 stars. Unfortunately, there was no information that 1-2 days later the product was significantly cheaper available in stores, therefore only 3 stars. Best regards, a somewhat sad *** (the product is good... your employee too)
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Edmonde G.
Rating: 4 out of 5
following a purchase from 06/06/2019
Good contact with your services; package compliant delivery on time; the product meets my expectations.
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Gwenael L.
Rating: 4 out of 5
following a purchase from 06/06/2019
Good quality product.
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Cyril B.
Rating: 4 out of 5
following a purchase from 21/05/2019
Good.
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Anaïs B.
Rating: 4 out of 5
following a purchase from 01/06/2019
Fast and quality product.
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François P.
Rating: 3 out of 5
following a purchase from 04/06/2019
Replacement net, received quite quickly. However, it is much softer than the one originally provided with the trampoline. It is therefore much less taut and seems to secure the use of the mat less.
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Response from France Trampoline
Hello, thank you for your comment. For logistical reasons regarding the evolution of our product versions, it can indeed sometimes happen that the material of our spare parts is slightly different from that of the original product. However, providing the best quality to our customers while ensuring safe trampoline practice remains our primary concern, and we can assure you that the net you received perfectly meets this dual constraint. We remain at your disposal for any questions, the France Trampoline team.
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Margreeth B.
Rating: 4 out of 5
following a purchase from 05/06/2019
Good service.
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Sofian B.
Rating: 4 out of 5
following a purchase from 03/06/2019
Well-made site and the person I placed my order with was great!
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Hoebler C.
Rating: 4 out of 5
following a purchase from 03/06/2019
Everything was compliant except for a missing tip out of the 8 ordered. And it was sent to me when I reported the problem.
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Sophie B.
Rating: 4 out of 5
following a purchase from 02/06/2019
good
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Cecilia F.
Rating: 4 out of 5
following a purchase from 04/06/2019
Difficult assembly but after several hours we have a stable trampoline and dynamic jumps despite the child's light weight, the flips follow one another. Very well advised over the phone.
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Laurent C.
Rating: 4 out of 5
following a purchase from 31/05/2019
good service
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Jacky V.
Rating: 4 out of 5
following a purchase from 30/05/2019
Orient to say Correct
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Eric G.
Rating: 4 out of 5
following a purchase from 30/05/2019
Good quality product, fast delivery, very good
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Stéphane C.
Rating: 4 out of 5
following a purchase from 27/05/2019
Good service
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Céline B.
Rating: 4 out of 5
following a purchase from 22/05/2019
very good except for the time slot proposed for delivery: 9am-3pm !!!!! that works for people who do not work....
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Javiera C.
Rating: 4 out of 5
following a purchase from 28/05/2019
The only problem we had was that they sent us two fewer T joints and when they sent them, they sent some that were smaller than those of the trampoline we bought, they should improve in ensuring that all the pieces are there and that they are the correct ones before sending the order, everything else was fine, they solved the problem quickly and kindly, the trampoline is fabulous, the kids are happy
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Manuella D.
Rating: 4 out of 5
following a purchase from 29/05/2019
A few small issues with the delivery which was postponed. Communication with the delivery organization was a bit complicated. I was asked to choose a day and date but I could never access my account. In the end, they came at random. Fortunately, there was someone at my home since I was absent myself.
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Corinne R.
Rating: 4 out of 5
following a purchase from 28/05/2019
perfect
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Christophe V.
Rating: 4 out of 5
following a purchase from 24/05/2019
Nothing to complain about.
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Stephane T.
Rating: 4 out of 5
following a purchase from 26/05/2019
Good.
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Ginette S.
Rating: 4 out of 5
following a purchase from 25/05/2019
Super.
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Severine Z.
Rating: 4 out of 5
following a purchase from 26/05/2019
Product that seems to be of good quality... to be tested over time... Improve the net attachments with threads that come undone very, too easily.
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Didier C.
Rating: 3 out of 5
following a purchase from 25/05/2019
The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!
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Response from France Trampoline
Hello, thank you for your comment. Our trampolines are designed to be assembled without professional intervention and are delivered with an assembly manual. Some models, especially larger sizes, take longer to assemble, but we have not received negative feedback from our customers regarding assembly so far. Our advisors are available from Monday to Friday from 9 am to 6 pm to answer your questions. Outside of these hours, you can consult our online guides. We remain at your disposal for any questions, the France Trampoline team.
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Yann L.
Rating: 4 out of 5
following a purchase from 23/05/2019
Satisfactory and enlightening phone contact about the products searched; Speed of order processing over the phone. Competence of the interlocutor.
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Carole C.
Rating: 1 out of 5
following a purchase from 23/05/2019
The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.
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Michel G.
Rating: 1 out of 5
following a purchase from 23/05/2019
I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us
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Response from France Trampoline
Hello, and thank you for bringing this comment to our attention. We fully understand your dissatisfaction, which we share, regarding the quality of the delivery service which is far from meeting the promised standards. Your case is being processed by our customer service for a refund of the delivery fees. We apologize for this delay beyond our control and remain at your disposal for any questions. Best regards, the France Trampoline team
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Charlotte R.
Rating: 4 out of 5
following a purchase from 22/05/2019
Good material but chaotic delivery, labeling errors that led to delays. Poor delivery tracking.
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Alexandrine L.
Rating: 4 out of 5
following a purchase from 22/05/2019
The product is great but the delivery was average. The total weight of the packages was about 150kg and the delivery person dropped the packages at the end of our driveway and didn't even want to help us load the boxes into the car to move the packages a bit. Review your conditions with your carrier!
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Suzy M.
Rating: 4 out of 5
following a purchase from 21/05/2019
good
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Nicolas Z.
Rating: 4 out of 5
following a purchase from 20/05/2019
A bit tedious to assemble but a lot of fun afterwards!!!
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