Customer reviews of France Trampoline

Sir, Madam, we understand your message, as your order is blocked at the agency in Barcelona, waiting to be sent to the final delivery agency and then to your locality. However, as explained with customer service, due to local flooding around Valencia, your city is currently inaccessible for deliveries. We also find this problematic, but we must wait for the situation to normalize and for the carriers to obtain authorization to circulate again. Please know that the carriers also have little interest in holding your order; they need the space to work and move their goods daily. We appreciate your patience. Take care, The JUMP IN SPAIN team.

Dear Sir or Madam, We have taken your comment into account and please know that the entire team is fully available to understand the reasons for your disappointment. Customer satisfaction through the purchase, delivery, assembly, and use by children is a very important step for you and for us. To date, we have not received any email or call from you to customer service. We remain available. The France Trampoline team.

Dear Madam, dear Sir, we have taken note of your message regarding the delivery of a fiberglass arch, which was allegedly not carried out by the carrier. We have requested the signed delivery receipt from the carrier and it is possible to contest the signature if it is not your own or that of a family member. Our customer service is open all year round and you can contact them directly to resolve this issue. The Trampoline Technik Team.

Dear Madam, dear Sir, we are sorry that you did not like our fiberglass arches. However, we are not sure if this review is directed at us, as you did not order a trampoline from us, but only a set of fiberglass arches for securing a trampoline net. Furthermore, we could not find any email communication with our customer service regarding your order or the return of parts, as indicated in your review. Please do not hesitate to contact us again if you would like to update your review. At your service,

Hello, We apologize for the inconvenience caused regarding your fiberglass arches purchased as spare parts. We are forwarding the information regarding your order to the preparation service. According to their specifications, all items sent are well protected before being handed over to the carrier to avoid this kind of situation. We renew our apologies. The France Trampoline team.

Hello Sir, Thank you for your message. We apologize for the inconveniences you encountered during delivery. As soon as you reported the problem to us, we immediately sent a new batch of springs, acting as quickly as possible. We sincerely hope that, despite this situation, the ordered spare parts meet your expectations. Please do not hesitate to contact us if you need further assistance. Once again, we apologize for this incident. We remain at your disposal for any further information, Best regards, The France Trampoline team.

Good day Sir, thank you very much for your message. First of all, we would like to apologize once again for the situation that arose. When you contacted us in April of this year, we informed you that the break of your zipper was not a manufacturing defect and therefore could not be covered by the warranty. Furthermore, the warranty for your net had expired. As we have explained in previous conversations, the lifespan of a textile net can vary due to numerous external factors such as sunlight, usage intensity, and weather conditions. These factors can make the net brittle and impair its durability. The warranty only covers manufacturing defects. In a textile net, a manufacturing defect would typically manifest as a tear along a seam, and these defects would be visible to the naked eye. For this reason, we recommend, as described in the installation instructions and our care instructions on our website, to regularly check the condition of the material to ensure optimal use and extend the lifespan of the material. When you contacted us to inform us about the accident, we did everything we could to rectify the situation. Regarding your last email, unfortunately, we have not received anything. We sent you an email so that we could discuss the matter. We sincerely apologize for the inconvenience and are happy to provide you with further information or additional support. Best regards, The France Trampoline Team