Customer reviews of France Trampoline

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Caroline V.

Rating: 4 out of 5

Published on 10/06/2019 à 19h39 following a purchase from 19/05/2019

Disappointed by the delivery service (Kuehne Nagel) but your services quickly took over to organize an appointment for the second delivery.

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Nicolas L.

Rating: 4 out of 5

Published on 10/06/2019 à 17h45 following a purchase from 17/05/2019

Product completely in accordance with the order and delivered on time

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Etienne C.

Rating: 4 out of 5

Published on 09/06/2019 à 16h28 following a purchase from 18/05/2019

Nothing to report, delivered on time. Package slightly damaged but without damage to the material. Inventory remains to be done upon our return from our trips until the end of June. Package waiting in a safe place.

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Sébastien H.

Rating: 4 out of 5

Published on 07/06/2019 à 14h22 following a purchase from 12/05/2019

Good product but less qualitative than the net delivered 5 years ago with the trampoline.

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Agnès L.

Rating: 4 out of 5

Published on 07/06/2019 à 10h28 following a purchase from 06/05/2019

Very good

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Arnaud L.

Rating: 1 out of 5

Published on 07/06/2019 à 09h26 following a purchase from 06/05/2019

Disappointed because the shoe rack is not suitable for the Ovalie 360.

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Response from France Trampoline Published on 08/05/2019

Hello, thank you for your comment! Our shoe rack is normally compatible with all models and brands of trampolines: would you be kind enough to send us a photo at [email protected], we can then see together for an exchange or a refund of the product? We remain at your disposal, sincerely, the France Trampoline team.

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Michel S.

Rating: 4 out of 5

Published on 06/06/2019 à 20h15 following a purchase from 16/05/2019

Satisfied with my order at France trampoline but the delivery service leaves much to be desired as there was no appointment and a phone call 15 minutes before the delivery person's arrival. I could not receive the package as I was absent due to a death and I found my order on a pallet in front of my gate because the delivery person could not come back. Fortunately, the package was in good condition and compliant. So I am not happy with the delivery.

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Alain N.

Rating: 4 out of 5

Published on 06/06/2019 à 16h28 following a purchase from 03/05/2019

GOOD SERVICE

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Xavier D.

Rating: 4 out of 5

Published on 06/06/2019 à 13h25 following a purchase from 09/05/2019

Error in the preparation of the package quickly repaired by a new shipment.

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Marie Laure D.

Rating: 4 out of 5

Published on 05/06/2019 à 13h30 following a purchase from 03/05/2019

😄😄😄

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Magali R.

Rating: 1 out of 5

Published on 05/06/2019 à 08h18 following a purchase from 11/05/2019

Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.

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Response from France Trampoline Published on 11/05/2019

Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team

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François M.

Rating: 4 out of 5

Published on 04/06/2019 à 19h20 following a purchase from 09/05/2019

The products are well described, the telephone sales service is available and takes requests into account. Product received within the announced timeframe. Very good evaluation of service quality. A small regret but it concerns the product and not the service (hence the 4*). Lack of rigidity in the structure of the trampoline in the 4.3m version. This product deserves the structure proposed for the 4.9m (larger diameter tubes)

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Gerard F.

Rating: 4 out of 5

Published on 04/06/2019 à 12h53 following a purchase from 13/05/2019

A good service

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Annick L.

Rating: 4 out of 5

Published on 04/06/2019 à 11h42 following a purchase from 05/05/2019

Good product

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Catherine T.

Rating: 3 out of 5

Published on 04/06/2019 à 11h39 following a purchase from 14/05/2019

Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...

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Response from France Trampoline Published on 14/05/2019

Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team

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Stephane L.

Rating: 1 out of 5

Published on 04/06/2019 à 10h29 following a purchase from 30/04/2019

Delivery delay without any explanation

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Response from France Trampoline Published on 04/05/2019

Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team

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Christian M.

Rating: 4 out of 5

Published on 03/06/2019 à 12h26 following a purchase from 13/05/2019

Very good product, except for the anchoring kit which is a bit light and has a strap system that is not practical at all. Ratchets would have been much quicker for me as I move the trampoline every time I mow.

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Sophie M.

Rating: 4 out of 5

Published on 02/06/2019 à 09h24 following a purchase from 04/05/2019

Product that seems to be of excellent quality: perfect size, very pleasant bounce. The product arrived very quickly (4 days after order). The instructions were clear, and the assembly went well, despite a bit of hassle with the structure. I am very satisfied with the product, much less with the delivery: absolutely rude and obnoxious delivery person, who literally threw my package into the garden, unacceptable... I sent an email to the delivery platform, I certainly received no response.

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Bénédicte M.

Rating: 4 out of 5

Published on 31/05/2019 à 12h43 following a purchase from 05/05/2019

Clear site. Fast delivery.

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Anne R.

Rating: 4 out of 5

Published on 30/05/2019 à 18h29 following a purchase from 07/05/2019

Excellent service, fast

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Bihr B.

Rating: 4 out of 5

Published on 30/05/2019 à 12h23 following a purchase from 09/05/2019

very satisfied with the ordered product

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Jerome M.

Rating: 4 out of 5

Published on 26/05/2019 à 20h45 following a purchase from 05/05/2019

Good Except for the carrier who does not help at all to drop off extremely heavy packages..

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Arnaud H.

Rating: 4 out of 5

Published on 26/05/2019 à 18h15 following a purchase from 20/04/2019

Average delivery

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Stephane M.

Rating: 4 out of 5

Published on 26/05/2019 à 16h43 following a purchase from 03/05/2019

Very good, happy with the material, I recommend France Trampoline, thank you

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Stéphanie M.

Rating: 4 out of 5

Published on 26/05/2019 à 16h11 following a purchase from 03/05/2019

Top response from customer service after a disappointing first purchase

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David C.

Rating: 3 out of 5

Published on 25/05/2019 à 17h22 following a purchase from 30/04/2019

Part of the material arrived damaged. 3 of the 5 plastic pieces, located at the top of the metal rods, arrived broken. The packaging was not well done enough. These plastic pieces could have been better protected, as they are very fragile.

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Fabrice A.

Rating: 4 out of 5

Published on 25/05/2019 à 08h58 following a purchase from 30/04/2019

Very good, the children are delighted they have a brand new trampoline!

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Caren C.

Rating: 3 out of 5

Published on 23/05/2019 à 18h56 following a purchase from 01/05/2019

The product is perfect, but I was very disappointed with the delivery conditions. The chosen provider asks the customer to be present one day during the week between 8 am and 7 pm, without at least being able to guarantee a delivery in the morning or the afternoon before the morning of the delivery itself. In short, either you take a whole day off just for that, or... too bad for you! I wrote to France Trampoline to report it, but no response... disappointing!

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Response from France Trampoline Published on 01/05/2019

Hello, we are sorry that the delivery of your trampoline did not bring you complete satisfaction. The delivery time slots of the carriers unfortunately do not depend on our will, and while they aim to provide the best quality of service possible, it can sometimes prove insufficient. We apologize for this inconvenience and remain at your disposal for any questions. Best regards, the France Trampoline team

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Jacques B.

Rating: 4 out of 5

Published on 22/05/2019 à 21h56 following a purchase from 01/05/2019

the product I bought is perfect. but I paid an extra fee for fast delivery, Chronopost 20, my package arrived 5 days later...

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Christelle L.

Rating: 4 out of 5

Published on 22/05/2019 à 11h48 following a purchase from 01/05/2019

Delivery on time. Correct product although there is no elastic with the fiberglass rods on the upper part. Otherwise, it corresponds to the order

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Yoann C.

Rating: 4 out of 5

Published on 22/05/2019 à 08h27 following a purchase from 01/05/2019

Very nice quality trampoline. However, the instructions for assembly need to be revised as they are not clear at all.

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Lydie H.

Rating: 4 out of 5

Published on 20/05/2019 à 19h12 following a purchase from 26/04/2019

Difficult to find the right net among all the products offered

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Eve P.

Rating: 4 out of 5

Published on 20/05/2019 à 16h30 following a purchase from 18/04/2019

*** is very nice

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Barbier S.

Rating: 3 out of 5

Published on 20/05/2019 à 15h25 following a purchase from 27/04/2019

Material conforms but delivery problems

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Response from France Trampoline Published on 27/04/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery of your basketball hoop was postponed due to the appointment with the carrier. We wish you very good sports moments and remain at your disposal for any questions. The France Trampoline team

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Martine A.

Rating: 4 out of 5

Published on 19/05/2019 à 16h12 following a purchase from 26/04/2019

To be sure to have my order on time, I chose an express order in 24 hours, and on the scheduled day I received a text that there was a problem and that my delivery was delayed!!! And since the next day was May 1st, I only received my package the day after that!! In the meantime, I still paid VERY, TOO much for this delivery!! Otherwise, nothing to say: very good packaging, item corresponding well to my order!

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Xavier P.

Rating: 1 out of 5

Published on 19/05/2019 à 09h25 following a purchase from 26/04/2019

I did not receive a response to my complaint following a serious delivery problem

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Response from France Trampoline Published on 28/04/2019

Hello, and thank you for taking the time to leave us a comment. According to our information, in your email dated May 4th, you indicated that you had found a solution with the carrier for the delivery of your package. Could you please send us an email at [email protected] if that was not the case? We are at your disposal. Best regards, the France Trampoline team

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Lionel V.

Rating: 4 out of 5

Published on 17/05/2019 à 18h57 following a purchase from 11/04/2019

It's true that once assembled, the trampoline looks great and is impressive. But the assembly is far from being as easy as in the online help videos. In particular, the famous 'exclusive' T-junctions only fit very difficultly with some other parts. Contacted, the customer service encouraged us to assemble them with force. A few well-placed hammer blows got it done. But the assembly that should have taken an afternoon ended up taking several days. And the trampoline is probably no longer fully dismountable now.

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Laurent M.

Rating: 4 out of 5

Published on 17/05/2019 à 13h55 following a purchase from 26/04/2019

Perfect

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Julien G.

Rating: 3 out of 5

Published on 16/05/2019 à 20h58 following a purchase from 26/04/2019

Good quality trampoline and easy to assemble. However, delivery was more than delayed... from 2 to 4 assured days we went to 14 days... my son could not have his gift on time... very disappointed

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Marie Laure D.

Rating: 4 out of 5

Published on 15/05/2019 à 19h58 following a purchase from 19/04/2019

Very good welcome

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