The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Spare parts are good but expensive compared to the price of the complete product (trampoline). No indication on how to attach the product to the trampoline mat. Please let me know how to attach the provided elastics to the purchased protective mat…
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Brigitte R.
Rating: 4 out of 5
following a purchase from 14/07/2024
Satisfied despite a slightly high shipping price.
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Theresa H.
Rating: 1 out of 5
following a purchase from 23/06/2024
It is outrageous that you have to pay for both shipping routes when returning an item, and the return is more expensive than the shipping.
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Response from France Trampoline
Good day Madam, thank you very much for your message. We sincerely apologize that the ordered product did not meet your expectations. We would like to point out that, as stated on our website and in our General Terms and Conditions, you bear the costs for the return unless the order contains defective items or the received product does not correspond to what you ordered. This information was also provided to you when applying for the return. We strive to make our General Terms and Conditions as transparent as possible and regret that we could not fully meet your expectations. For further information, we are always at your disposal. Best regards, The France Trampoline Team
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Julien B.
Rating: 3 out of 5
following a purchase from 10/07/2024
Horrible assembly. Very complicated, really minimal instructions compared to Decathlon, for example. I hope we are paying for the quality of the material because so far I am rather disappointed. Moreover, we broke the rod that needs to be slid into the net to hold it up on the poles…
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Response from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.
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Nicolas M.
Rating: 4 out of 5
following a purchase from 10/07/2024
The trampoline seems to be of good quality: heavy material, wide tubes. Small downside: the tubes are difficult to assemble, I had to use a large pliers to hold the T folded and sometimes a hammer to drive the horizontal bars onto the Ts...
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Magalie G.
Rating: 4 out of 5
following a purchase from 08/07/2024
Ease of exchanges and speed of delivery. The product is of good quality.
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Quentin M.
Rating: 4 out of 5
following a purchase from 09/07/2024
Fast delivery but assembly was not simple. Some explanations in addition to the drawings would be a plus. Once assembled, I wonder how I will disassemble it for winter. But otherwise, the kids are delighted!
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Gilles V.
Rating: 4 out of 5
following a purchase from 09/07/2024
Last year my request was overlooked, this year, impeccable handling under warranty of the requested parts. Fast delivery and very nice person on the phone. Thank you
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Franck L.
Rating: 3 out of 5
following a purchase from 10/06/2024
Lack of information regarding the delivery date.
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Response from France Trampoline
Hello Sir, Thank you for your feedback. When making a purchase, we inform our customers that the delivery time is generally between 2 and 5 working days after the package has been handed over to the carrier. Normally, once the package is taken in charge, the carrier contacts you by email and SMS to provide you with the tracking number of your order. Additionally, when it is ready to deliver your package, they will contact you to set a delivery date. We sincerely apologize if this did not go as planned. We still hope that the net will meet your expectations. If you need anything, do not hesitate to contact us. We remain at your disposal for any further information. Have a nice day, Best regards. The France Trampoline team.
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Etienne H.
Rating: 4 out of 5
following a purchase from 29/06/2024
Good consideration of the order Good product
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Brice R.
Rating: 4 out of 5
following a purchase from 09/07/2024
Hello, The product is well thought out but I find it too expensive for what it is.
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Goux P.
Rating: 4 out of 5
following a purchase from 01/07/2024
Good material but lacks assembly explanations.
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Pierre D.
Rating: 4 out of 5
following a purchase from 01/07/2024
The delivery was made on the announced deadline and the ordered materials were implemented easily.
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Laurène O.
Rating: 4 out of 5
following a purchase from 08/07/2024
Easy order to make.
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Frederic J.
Rating: 4 out of 5
following a purchase from 02/07/2024
Robust and high-quality product. The only downside is that the assembly instructions are not explicit enough. Galvanized tubes with proper numbers would be much more reassuring to start the assembly
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Delphine D.
Rating: 1 out of 5
following a purchase from 29/06/2024
Order and payment on 29/06. It is now 22/07 and we still haven't received anything and on top of that, they hang up on us when we dare to say that this is not normal and that we are being treated like fools! The only thing they offer us is to cancel the order and order elsewhere!!! Nice commercial service!
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Response from France Trampoline
Hello, We are sincerely sorry for the situation you describe. Your initial order was lost by the carrier, so we proceeded with a second shipment. According to the notes in your file, during your phone conversation with our customer service, you mentioned going on vacation and not returning until 22/07, which is why the order was prepared today. It is true that we could have anticipated by preparing your order as early as Friday, and we acknowledge this mistake on our part. However, we want to reassure you that we did not hang up on you. The call was interrupted on your side, probably due to a network issue. Best regards, The France Trampoline team
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Marina E.
Rating: 1 out of 5
following a purchase from 30/06/2024
Stayed the whole day for the delivery and it came 2 days after! Also required some sort of compensation for it and got no response.
Response from France Trampoline
Hello, Thank you for your feedback. We are very sorry about the problem with the delivery. As soon as you informed us, we immediately contacted the carrier and the delivery was made the next day. Regarding your request for compensation, we had already offered postage for your delivery and unfortunately cannot offer more. We hope that the trampoline meets your expectations. We remain at your disposal for any further information. Best regards, The France Trampoline team
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Cyril M.
Rating: 4 out of 5
following a purchase from 26/06/2024
Product delivered quickly, easy assembly, but the tension of the cable (if you want a correct tension) is difficult without the appropriate accessory. Otherwise, good product to see over time.
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Jean-noël S.
Rating: 4 out of 5
following a purchase from 24/06/2024
Responsive, perfect
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Florence V.
Rating: 4 out of 5
following a purchase from 23/06/2024
The item meets my expectations. For the delivery, everything did not go well. Bad rating for delivery
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Thierry M.
Rating: 4 out of 5
following a purchase from 24/06/2024
Fast shipping and in accordance with the order. A little more care in the packaging of the different parcels would have been appreciated.
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Najib B.
Rating: 1 out of 5
following a purchase from 01/04/2024
My order went very badly as I ordered a complete pack with a Trigloo tent for early 2024, and it never arrived.
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Response from France Trampoline
Hello Sir, We are sorry to hear that you encountered difficulties. However, we do not sell this accessory for recreational trampolines. It seems that your comment was left by mistake on our site. After checking together, you did receive the entirety of your order containing a climbing dome and its accessories. We hope your issue will be resolved by the customer service of the company from which you made your purchase. We remain at your disposal for any further information. Best regards, The France Trampoline team
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Laetitia B.
Rating: 4 out of 5
following a purchase from 23/06/2024
Very serious site and timely delivery. The products are of quality.
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Vincent B.
Rating: 3 out of 5
following a purchase from 18/06/2024
I received the net surrounding the trampoline for the correct diameter but not for the correct number of posts. My trampoline has 6 and I received a model for 8 posts. It took some back and forth for 4 posts. Quite unpleasant, the little kids arrived, too late to change!!!
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Response from France Trampoline
Hello, Thank you for your message and for your feedback regarding the ordered trampoline net. We are truly sorry to learn that you received a product that did not meet the needs of your trampoline. We have checked and confirmed that we indeed sent you the net for a trampoline with 8 posts, as indicated on the product sheet. Indeed, the model you received is specifically designed for trampolines equipped with 8 posts, and we clearly mention this in the product description. We sincerely apologize for this misunderstanding. We are aware that this discrepancy may have caused inconvenience, especially with the kids eager to use the trampoline. We remain at your disposal for any further information, Best regards. The France Trampoline team
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Belen V.
Rating: 4 out of 5
following a purchase from 12/06/2024
The trampoline is of impeccable quality. However, for the price, I thought the ladder was included. Well, no!
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Louis B.
Rating: 3 out of 5
following a purchase from 29/05/2024
Not so easy to assemble. Moreover, a big problem since the green and white band intended to go around is clearly too short, by about 10 cm.
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Response from France Trampoline
Hello, Thank you very much for your feedback. We are truly sorry to hear that you encountered difficulties when assembling your trampoline. However, we hope that once assembled, it fully meets your expectations and those of your family. Regarding the issue with the green and white band that seems too short, we have noted your comment and sent you a message to obtain more details. Your opinion is valuable to us, and we want to ensure that everything is in order. As soon as we have your response, we will make the necessary adjustments to resolve this issue. We remain at your disposal for any further information, Best regards, The France Trampoline team.
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Sylvia J.
Rating: 4 out of 5
following a purchase from 05/05/2024
Top quality! A bit long delay on replacement accessories for the trampoline but otherwise nothing to complain about.
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Sébastien L.
Rating: 3 out of 5
following a purchase from 05/05/2024
The delivery time was very long for a manufacturer.. I waited over a month for a protective cover for the trampoline. However, the product is top quality, the trampoline is like new after 8 years of jumping with this cover replacement! I can only recommend your brand!
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Response from France Trampoline
Hello Sir, Thank you very much for your comment. We acknowledge that the delivery times were long and we sincerely apologize for this wait. As soon as you placed your order, we informed you of our stock situation and proposed an alternative with a different colored cushion. We completely understand that this option did not suit you. We are working tirelessly to improve our processing and delivery times to better meet your expectations. We are delighted to know that, despite this delay, you are satisfied with the quality of our product. Your positive feedback is a true source of motivation for us. Thank you again for your recommendation and understanding. We remain at your disposal for any further information, Best regards, The France Trampoline team.
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Boulet P.
Rating: 4 out of 5
following a purchase from 20/05/2024
In line with our expectations
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Kevin V.
Rating: 4 out of 5
following a purchase from 06/06/2024
Regarding my order, the protective foam is more effective than the original, but you do not provide the number of hooks according to the number of planned locations, I am missing 10. The foot mat with the ball is great but there are no instructions for installation. Logically, I want to put the France trampoline logo the right way but I can't fix it, so I put it the opposite way. Haven't had time to replace the springs yet.
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Xavier C.
Rating: 4 out of 5
following a purchase from 05/06/2024
Very good material from a French company, assembly a bit delicate.
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Evelyne M.
Rating: 4 out of 5
following a purchase from 09/05/2024
No particular problem
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Christophe R.
Rating: 4 out of 5
following a purchase from 30/05/2024
Very satisfied with France trampoline, as they were responsive to my delivery problem. But the choice of the carrier Chronopost is disappointing as they are really not very serious at all.
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Laurent D.
Rating: 1 out of 5
following a purchase from 28/05/2024
Torn package missing a leg
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Response from France Trampoline
Hello, thank you for your feedback. We are sorry for the incident with your package. As soon as you informed us, we reacted very quickly and a new leg was shipped the same day. We hope that despite this inconvenience, you will be able to fully enjoy your trampoline. Best regards, The France Trampoline team
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Jean-luc T.
Rating: 4 out of 5
following a purchase from 24/05/2024
Purchase of a spare part for the trampoline (safety net). Order placed by phone. The person from FRANCE TRAMPOLINE was very attentive and ready to help us place the order. She found our initial order and everything went well. To date, the net has not yet been changed...
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Elisa G.
Rating: 4 out of 5
following a purchase from 26/05/2024
The protective foams for installing the net were missing. The old ones were damaged. We thought there would be some provided with the net.
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Nolwenne C.
Rating: 3 out of 5
following a purchase from 28/03/2024
This is the second trampoline we have purchased and the quality has really decreased (smaller and thinner tubes, net and jumping mat of lower quality)
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Response from France Trampoline
Hello, thank you for your message. We understand your disappointment and wish to provide you with some explanations. Indeed, as you mentioned, about ten years ago, our ranges of trampolines were different. The Jump'Up has become our mid-range. This explains why you noticed a difference in quality. To find a level of quality similar to that of your first purchase, you should look at the Boost'Up range. This range represents our current high-end offer and is designed to provide durability and performance similar to that of your initial trampoline. Best regards, The France Trampoline team
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Gorden R.
Rating: 3 out of 5
following a purchase from 30/04/2024
The quality of the goods is good, but I find the price a bit high and the delivery time was also a bit long. Unfortunately, there are no spare parts from the manufacturer for our trampoline from Kesser.
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Response from France Trampoline
Good morning, thank you very much for your feedback. We are sorry to hear that you are not completely satisfied. If you do not like the product, you can return it to us and we will refund you the purchase price. We also apologize for the delivery time, which apparently seemed long to you. After a review, however, your order was delivered within 4 days, which corresponds to the announced delivery time of 2-5 working days from the shipping date. Thank you for your patience. Best regards, The France Trampoline Team
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Floriane V.
Rating: 4 out of 5
following a purchase from 19/05/2024
Very good delivery
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Xavier C.
Rating: 4 out of 5
following a purchase from 11/05/2024
Very good French material, to see over time, but difficult assembly!
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