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S
Rating: 4 out of 5
Very good
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
The shipping is announced with precise timing and occurs punctually, announced by phone call. The assembly of the rectangular mat is complicated by the fact that the double side beams have holes that do not match. You need to swap the pieces that make up the sides several times to find the combination that aligns the holes for the screws, otherwise, you risk stripping them. Numbering the tubes to indicate their pairing would be useful. Instructions for use just sufficient. It works great, much more powerful than those round toy ones.
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M
Rating: 4 out of 5
Very good service, fast delivery, attentive team (There was a missing item that was sent immediately and received in 3 days) The assembly is indeed tedious but the result is worth it and now we have to organize turns between the 3 children...
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B
Rating: 3 out of 5
Correct
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Response from France Trampoline
Hello, thank you for leaving a review on your order! Concerned about always improving the quality of the products we offer, we are attentive to the suggestions or comments from our customers. In the case of your Zip Line, could you specify the points of improvement that seem important to you? We remain at your disposal. The France Trampoline team
L
Rating: 4 out of 5
Very good. I just thought I would receive the basketball hoop with...
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Response from France Trampoline
Hello, thank you for taking the time to leave a comment! Indeed, you should have received the basketball hoop as a gift: we will send it to you as soon as possible, you should receive it in a few days. Please excuse us for this oversight. Have great matches! The France Trampoline team
A
Rating: 4 out of 5
ALL GOOD, AND DELIVERY MADE ON TIME.
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M
Rating: 4 out of 5
Product as described
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C
Rating: 4 out of 5
Probably due to a mishandling, the gift intended was not sent with my order. This allowed me to test the customer service of France Trampoline: very friendly, helpful, and efficient! The product is of very good quality, I recommend
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G
Rating: 4 out of 5
SNELLE LEVERING EN PRIMA KONTACT VOOR LEVERING
C
Rating: 3 out of 5
VERY GOOD FOR THE ORDER THE DELIVERY TO REVIEW. PACKAGING ALL DAMAGED
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Response from France Trampoline
Hello, thank you for your comment! We are sorry that your package was somewhat mishandled by the carrier. Unfortunately, this can sometimes happen and is beyond our control. We still wish you very good times on your trampoline! The France Trampoline team
R
Rating: 4 out of 5
good quality of services
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X
Rating: 4 out of 5
Very good
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J
Rating: 4 out of 5
In line with expectations
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D
Rating: 3 out of 5
Item available on the site, not available after ordering, 15 days of waiting without news
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Response from France Trampoline
Hello, First of all, we thank you for taking the time to comment on your order. The management of stocks and statuses indicated for each product are established in real-time on our site. When paying for an order, the number of items in stock is automatically adjusted. It is therefore very likely that other visitors were in the process of validating their orders at the moment you confirmed yours. We thank you for your understanding and remain at your disposal for any further information. The France Trampoline team
J
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
The sales service is efficient and effective. The delivery is quick and reliable. The material is solid, performs well, and is well thought out. WOW! Since then, there are people on the balcony... I will definitely recommend you.
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G
Rating: 4 out of 5
Top
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E
Rating: 4 out of 5
For everything concerning the product, I am very satisfied. However, the delivery is not reliable, and the box was all damaged.
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K
Rating: 4 out of 5
Fast delivery. Very good product. Good value for money
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S
Rating: 3 out of 5
Delivery times a bit long (one month) due to the delivery person. Error on the number of springs received compared to the order. The person from customer service is very friendly on the phone and very accommodating.
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Response from France Trampoline
Hello, thank you for your comment. We renew our apologies regarding this preparation error and wish you good times on your trampoline! The France Trampoline team
J
Rating: 4 out of 5
Everything went well. Delivery to a relay point
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G
Rating: 3 out of 5
Everything went well, except that: - the ground fixing system is an aberration, there is better to do - the net was easy to assemble, except that when we wanted to operate the zipper, it was derailed. which means it won't last long. we put it back in place. but it might fail us quite quickly. otherwise for the assembly operation everything went well.
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Response from France Trampoline
Hello, thank you for your comment. We have taken note of your remarks and are sorry to learn that the fastening system did not fully satisfy you during assembly. We hope that using your trampoline will help you forget this inconvenience! We remain at your complete disposal regarding the closure of your net: please do not hesitate to get back to us if you notice any anomalies during use. The France Trampoline team
M
Rating: 4 out of 5
Very happy with the customer service. It is very easy to reach someone. However, one of the recommended products was the flexible fiberglass bow; it would be wise to specify that it is sold without the elastic cord inside... a somewhat absurd thing!
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J
Rating: 4 out of 5
Very good
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R
Rating: 4 out of 5
Return of the broken part in the delivery was quick and without discussion. But black fiberglass is less easy to assemble than the original white one.
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G
Rating: 4 out of 5
I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.
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C
Rating: 4 out of 5
Very good service
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F
Rating: 4 out of 5
Was not in stock but I could order it and I was kept informed. What was unfortunate was that it arrived wrinkled - the long pipes were somewhat carelessly shoved into a too-small box, and they are still not as nice as they should be. But otherwise everything is okay.
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G
Rating: 4 out of 5
good
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O
Rating: 4 out of 5
Satisfactory.
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E
Rating: 4 out of 5
Delivery on time. Assembly instructions sometimes very brief with missing steps that led us to undo the structure to redo it the right way!
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G
Rating: 4 out of 5
no P.B.
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C
Rating: 4 out of 5
GOOD PRODUCT EXCEPT THE ASSEMBLY INSTRUCTIONS NEED IMPROVEMENT!
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C
Rating: 3 out of 5
Fast receipt of the package, not enough feedback on the use of the product but seems correct.
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Response from France Trampoline
Hello, and thank you for your comment! We hope that your jumping mat will bring you complete satisfaction. Do not hesitate to contact us otherwise, we remain at your disposal. The France Trampoline team
L
Rating: 4 out of 5
The order went well, the carrier was okay, the deadlines were respected. The mat corresponded to the description. I bought a trampoline mat to replace a 10-year-old mat, I turned to France Trampoline because the seller of the previous mat no longer exists. The received mat is suitable, it is a bit cheaper but of much lower quality in terms of seams and especially it bounces much less than the previous one which was from the profline or proline range. In summary: I am satisfied to have been able to replace the mat even if I regret not having found a product of equivalent quality to the previous one.
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C
Rating: 4 out of 5
clear site, explicit order tracking, good contact with the delivery person
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C
Rating: 4 out of 5
Not enough info about the use of trampolines, the size. Lots of choices and not enough guidance
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F
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
excellent after-sales service
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H
Rating: 4 out of 5
The black cap replaced the original cap identically. However, the fiberglass rods are shorter than the originals. Extensions are provided. Two are needed for one rod. The number of extensions is therefore insufficient compared to the number of rods.
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