Customer reviews of France Trampoline

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Carlos S.

Rating: 4 out of 5

Published on 30/05/2017 à 19h26 following a purchase from 06/05/2017

Very good store. Fast and serious shipping. Highly recommendable

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Hubert L.

Rating: 4 out of 5

Published on 30/05/2017 à 15h21 following a purchase from 11/04/2017

Direct sales: very good!

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Marie Odile K.

Rating: 3 out of 5

Published on 30/05/2017 à 14h13 following a purchase from 31/03/2017

Order placed and paid online. I had to inquire myself several times about the delivery time. Delivery not made by the carrier on the indicated day. I had to contact France Trampoline to get a new delivery date. A follow-up and clearer information even by email would be welcome.

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Response from France Trampoline Published on 31/03/2017

Hello and thank you for your feedback, We have noted that you regretted a lack of communication regarding delivery times: we sincerely apologize for not having fully satisfied you on this point. We are very attentive to providing clear and detailed information to our customers: we will therefore double our efforts in this regard to raise your rating from 3 to 5 stars. We remain at your disposal for any questions or comments, The France Trampoline Team

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Alain B.

Rating: 4 out of 5

Published on 30/05/2017 à 10h32 following a purchase from 15/04/2017

good product but no information on the delivery time despite several reminders thank you for improving your order tracking service

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Response from France Trampoline Published on 16/04/2017

Hello, We thank you for taking the time to evaluate your order and we are delighted to read that your product brings you complete satisfaction. We take note of your feedback on order tracking: we have experienced some supply issues in recent weeks (which were really not planned!) and this has disrupted the tracking of some customers' orders. We are truly sorry and will work to improve the information for our customers. We remain at your disposal for any questions or comments, The France Trampoline Team

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Colette M.

Rating: 4 out of 5

Published on 30/05/2017 à 09h45 following a purchase from 10/04/2017

Good

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Delphine R.

Rating: 4 out of 5

Published on 29/05/2017 à 20h14 following a purchase from 30/03/2017

good product assembly of the trampoline a bit difficult delivery without issues trampoline of good quality

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Mickael L.

Rating: 4 out of 5

Published on 28/05/2017 à 16h21 following a purchase from 13/04/2017

good quality trampoline except for the hooks of the safety net (purchased during a previous order) that attach to the springs several broke on the first days. For the handling of the order and delivery nothing to complain about it was very fast

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Eric L.

Rating: 4 out of 5

Published on 27/05/2017 à 19h53 following a purchase from 04/05/2017

I had to call because the carrier was delayed on the scheduled date! After that, everything went back to normal

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Karine B.

Rating: 4 out of 5

Published on 27/05/2017 à 18h26 following a purchase from 22/04/2017

very good product

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Anna C.

Rating: 4 out of 5

Published on 27/05/2017 à 14h15 following a purchase from 18/04/2017

no remarks to make product arrived on time filmed on pallet everything is good product

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Christian G.

Rating: 4 out of 5

Published on 27/05/2017 à 13h52 following a purchase from 25/04/2017

Despite stock shortages, delivery was quite fast, product easy to assemble, clear instructions.

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Philippe D.

Rating: 4 out of 5

Published on 26/05/2017 à 19h54 following a purchase from 03/05/2017

Good quality product

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Didier H.

Rating: 4 out of 5

Published on 26/05/2017 à 19h47 following a purchase from 15/04/2017

delivery corresponding to the order. Clear ordering website.

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Sylvain P.

Rating: 4 out of 5

Published on 26/05/2017 à 18h32 following a purchase from 25/04/2017

One item missing from my order: it concerns the three balls that I still have not received; on the spa side, no problems

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Xavier G.

Rating: 4 out of 5

Published on 26/05/2017 à 17h58 following a purchase from 12/04/2017

satisfied with the product except for the plastic loops which, for some, broke during installation. It is very likely that the others will not last long. Delivery a bit laborious. some delivery people do not always seem willing to make detours, conclusion we can quickly lose 1 or 2 days of delivery..

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Sébastien L.

Rating: 4 out of 5

Published on 26/05/2017 à 10h41 following a purchase from 19/04/2017

Delivery scheduled for April 26. Package received on May 12. Otherwise nothing to say

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Patrick N.

Rating: 4 out of 5

Published on 25/05/2017 à 18h59 following a purchase from 03/05/2017

Everything fine except for the delivery. Because the carpet did not arrive and I had to call support to expedite it, and shortly after it arrived.

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Cantillac C.

Rating: 4 out of 5

Published on 25/05/2017 à 11h42 following a purchase from 30/04/2017

Good purchase, transport costs a bit expensive. But a good product.

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Cf W.

Rating: 4 out of 5

Published on 23/05/2017 à 13h17 following a purchase from 17/04/2017

ok, order and delivery without problems.

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Sandra H.

Rating: 4 out of 5

Published on 23/05/2017 à 11h40 following a purchase from 21/04/2017

Very happy with the quality of the trampoline. So far the use is going well, the only downside that I didn't pay attention to after switching from one model to another. The one I ended up choosing has no zipper, just a double net, too bad...

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Daniel B.

Rating: 4 out of 5

Published on 22/05/2017 à 15h21 following a purchase from 11/04/2017

Good quality material and seems solid except for the spring protection mat and the net which seem average given the price of the trampoline. The instructions are not very clear for assembling the net (support hooks to attach from below but they keep detaching...). Lots of safety displays but not always placed logically to see! Quick responses from customer service.

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Magali L.

Rating: 4 out of 5

Published on 21/05/2017 à 14h50 following a purchase from 02/04/2017

Order compliant with my expectations, very good order tracking. I give 4 stars because my item was being restocked when I ordered but this was well specified and the indicated deadlines were respected. Very good product so far (used for 1 month).

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Karine C.

Rating: 4 out of 5

Published on 21/05/2017 à 14h44 following a purchase from 08/04/2017

A bit of delay regarding the net I bought but the delay was well respected! Thank you.

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Baptiste R.

Rating: 4 out of 5

Published on 20/05/2017 à 18h44 following a purchase from 12/04/2017

A quality telephone service, a high-quality product, very satisfied with the product, a bit long reception time because the product was out of stock, could it be due to success!

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Carine C.

Rating: 4 out of 5

Published on 20/05/2017 à 18h13 following a purchase from 06/04/2017

I am very happy but the delivery time was not respected.

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Frederique S.

Rating: 4 out of 5

Published on 20/05/2017 à 10h52 following a purchase from 05/04/2017

My order was delivered within the expected time. Small downside: the debit of the credit card before delivery despite a delivery time of 3 weeks.

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Patrick B.

Rating: 4 out of 5

Published on 18/05/2017 à 13h20 following a purchase from 10/04/2017

Excellent value for money

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Frederic C.

Rating: 3 out of 5

Published on 17/05/2017 à 17h34 following a purchase from 28/03/2017

Easy order and great care to meet the request but delay VERY long (about 1 month) while the product was announced in stock at the time of the order.

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Response from France Trampoline Published on 01/04/2017

Hello, First of all, we would like to thank you for the trust you have shown us during this order. We have indeed experienced supply difficulties (unpredictable) that caused the delay you mentioned. We sincerely apologize for this situation: our commercial & logistics teams are working hard to resolve this delay and ship your jumping mat as soon as it is received at the logistics center. We renew our apologies and hope to have the opportunity to regain your trust during a future order. In the meantime, we remain at your disposal for any further requests. See you soon, The France Trampoline Team.

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Laetitia C.

Rating: 4 out of 5

Published on 17/05/2017 à 09h29 following a purchase from 24/04/2017

Speed of delivery

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Michèle L.

Rating: 4 out of 5

Published on 16/05/2017 à 14h36 following a purchase from 25/04/2017

I find that the shipping costs are high even when picking up the package at a relay point.

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Dolores C.

Rating: 4 out of 5

Published on 15/05/2017 à 19h10 following a purchase from 21/04/2017

Order satisfied.

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André S.

Rating: 4 out of 5

Published on 12/05/2017 à 09h36 following a purchase from 13/04/2017

****

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Johnny P.

Rating: 4 out of 5

Published on 11/05/2017 à 11h55 following a purchase from 19/04/2017

-

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Michel B.

Rating: 4 out of 5

Published on 10/05/2017 à 12h28 following a purchase from 04/03/2017

Thank you

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Eduardo O.

Rating: 4 out of 5

Published on 09/05/2017 à 21h59 following a purchase from 15/04/2017

Very fast and perfect. We were just surprised by the packaging.

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Bernard G.

Rating: 4 out of 5

Published on 09/05/2017 à 21h35 following a purchase from 17/04/2017

good quality / price ratio fast delivery

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Laurent D.

Rating: 4 out of 5

Published on 09/05/2017 à 19h15 following a purchase from 17/04/2017

Good service, simple to use site, good tracking of orders and deliveries. Weak point, the plastic fasteners of the tarp are too fragile and break easily.

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Emmanuelle T.

Rating: 4 out of 5

Published on 07/05/2017 à 20h54 following a purchase from 12/04/2017

The new tarp we just bought has allowed our trampoline, already 7 years old, to regain a new lease on life! And it bounces! The structure and accessories are of superior quality, very robust, we have experienced it!

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Delia B.

Rating: 4 out of 5

Published on 05/05/2017 à 15h21 following a purchase from 03/04/2017

My rating is Good, the order arrived on time and the item was all correct.

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Frédéric G.

Rating: 4 out of 5

Published on 05/05/2017 à 14h24 following a purchase from 12/04/2017

good product

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