France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Delivery on time, good technical advice over the phone without waiting. The quality seems to be there. The only downside is the receipt of the check to validate the order is not very commercial.
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Associazione C.
Rating: 4 out of 5
following a purchase from 03/05/2016
Very good and professional, thank you
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Edouard K.
Rating: 3 out of 5
following a purchase from 01/05/2016
I am satisfied with the purchase of the trampoline. However, the assembly manual is really not up to par. I spent 2 days assembling it. You can take inspiration from the assembly drawings at *** where everything is explained from A to Z.
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Response from France Trampoline
Hello, we have taken your feedback into account and will contact you to understand which points you were missing information on. We also have assembly videos on our YouTube channel if you need more visuals for the assembly. We remain at your disposal from Monday to Friday. The France Trampoline team.
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Julien R.
Rating: 3 out of 5
following a purchase from 15/04/2016
Hello, fast and careful shipping but did not receive the right color of the hammock. Ordered a Mexican in canary color. Received a white one. But now it is open and comfortable anyway.
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Response from France Trampoline
Hello, we are pleased to see that the hammock received still meets your expectations and is perfectly installed at your place. Regarding the received color, we have reported the information and corrected the bug on our site to prevent this from happening again. Additionally, we had mentioned exchanging the received hammock for the selected color within a few days or a commercial discount, and it is the latter solution that you wished to retain. The refund has been processed by our accounting department and should appear quickly in your bank account. We remain at your disposal if needed. The France Trampoline team.
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Claude D.
Rating: 4 out of 5
following a purchase from 06/04/2016
I placed my order by phone because choosing a spring on the site was complicated (very important choice). There was a quantity error at delivery but after claiming, the balance arrived quickly and without shipping costs. Excellent phone contact.
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M.mitton C.
Rating: 4 out of 5
following a purchase from 04/04/2016
For now, good product corresponding to the expectations of our young clients. The after-sales service responded to our expectations and our sales representative answered all our questions and requests effectively.
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Ezio C.
Rating: 4 out of 5
following a purchase from 09/03/2016
The transport could be improved. The box was open.
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Fabienne L.
Rating: 4 out of 5
following a purchase from 19/12/2015
Good advice, good quality, meets expectations.
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Jean Pierre F.
Rating: 4 out of 5
following a purchase from 04/12/2015
This trampoline is very good but the installation instructions are insufficient, the included clamps are not suitable at all, you practically need professional equipment.
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Response from France Trampoline
Hello, we thank you for your feedback and your complete satisfaction with the trampoline. If you find that the provided clamp is not sufficient to compress the T-junctions, you could use a standard adjustable wrench to have a bit more force. We want to reassure you that this material is available in regular hardware stores or GS. Sincerely, The France Trampoline team.
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Guillaume B.
Rating: 4 out of 5
following a purchase from 10/03/2016
Everything went well with the delivery.
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Cedric P.
Rating: 4 out of 5
following a purchase from 08/12/2015
Good
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Matthieu B.
Rating: 4 out of 5
following a purchase from 22/02/2016
very good product. Simple assembly in 2 hours
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Arnaud M.
Rating: 4 out of 5
following a purchase from 19/12/2015
satisfied
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Crystel B.
Rating: 4 out of 5
following a purchase from 06/02/2016
Order conforms to our expectations. However, the delivery did not happen at the announced time.
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Lionel R.
Rating: 4 out of 5
following a purchase from 09/12/2015
Timely and serious delivery. Product conforms without any problems. Simple and quick assembly of the trampoline. Despite the winter, the children have already played a lot.
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Christian M.
Rating: 4 out of 5
following a purchase from 08/12/2015
very good service the children, grandchildren and even we are very satisfied with the trampoline
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Nadine J.
Rating: 4 out of 5
following a purchase from 17/01/2016
well received
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Didier T.
Rating: 4 out of 5
following a purchase from 28/01/2016
Fast delivery. Robust and quality material that remains to be tested against the test of time.
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Hervé L.
Rating: 4 out of 5
following a purchase from 06/12/2015
Fast delivery, product conforms to the order
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Olivier C.
Rating: 3 out of 5
following a purchase from 17/02/2016
The safety net fasteners shattered (for 6 of them) within the first few days of use...
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Response from France Trampoline
Hello Madam, We have taken your comment into account and we apologize. A technician will contact you by phone to check the installation of your safety net with you so that this does not happen again. And, we will send you new hooks very quickly. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.
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Karine L.
Rating: 4 out of 5
following a purchase from 02/01/2016
Product quite easy to assemble. Seems to be of very good quality. Protection everywhere... Too bad we can't have the UV cover for the oval shape. Delivery was perfect
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Marie Renée S.
Rating: 4 out of 5
following a purchase from 09/12/2015
delivery on time even for Christmas, good quality some assembly difficulties it's better to have several people but apart from that everything is ok
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Magali L.
Rating: 4 out of 5
following a purchase from 02/12/2015
very good quality but little feedback for now as we have not assembled it for long. The assembly is not simple despite the instructions. Plan to be 2
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Guillaume B.
Rating: 4 out of 5
following a purchase from 15/12/2015
I received all the items as announced. However, I am very disappointed with the quality of the trampoline whose springs break almost daily to the point that I can no longer use it. I still have 2 broken springs, even after repairing the others. I weigh 68kg and I practice every day for 10 minutes doing jumps of 15cm maximum, jumping in the middle of the trampoline... I am very surprised by this failure. What can I do?
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Veronique J.
Rating: 4 out of 5
following a purchase from 14/12/2015
quick handling of the order, fast delivery, excellent quality product. However, a cover was ordered at the same time as the trampoline, and 3 months later it still hasn't arrived!
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Response from France Trampoline
Hello Sir, we apologize for the delay in delivery for your cleaning cover. We have experienced a delay in our stock entry on these items and we will send it to you next week after verification. Please feel free to contact us by phone at 05 56 36 04 62 if you would like more details about the delivery. We are available from Monday to Friday from 9am to 6:15pm currently. The France Trampoline team.
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Justine M.
Rating: 4 out of 5
following a purchase from 15/01/2016
Everything went well. Trampoline with very good finishes
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Philippe D.
Rating: 4 out of 5
following a purchase from 21/12/2015
We had a bit of trouble finishing the assembly of the upper circle of the trampoline with the instructions provided, but consulting the website was very explicit and clear.
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Thomas D.
Rating: 4 out of 5
following a purchase from 11/01/2016
All good, nothing to say
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Gregory P.
Rating: 4 out of 5
following a purchase from 15/12/2015
nothing to report good trampoline. small problem with the box cracked and repaired with tape. so had to check everything.
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Florence F.
Rating: 4 out of 5
following a purchase from 16/12/2015
Beautiful material and appreciated payment in installments. Just one thing: the title of the withdrawals is strange, the amount of the withdrawals following the first one is not mentioned.
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Emmanuel C.
Rating: 4 out of 5
following a purchase from 17/12/2015
Fast delivery, quality product. I do not regret my purchase!
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Flo O.
Rating: 4 out of 5
following a purchase from 15/12/2015
we are very happy with our trampoline
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Véronique M.
Rating: 4 out of 5
following a purchase from 27/01/2016
Very good site, French product of very good finish, good customer service, very fast delivery. I recommend this site and its services.
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Jean-Louis S.
Rating: 4 out of 5
following a purchase from 29/02/2016
product conforms to good quality
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Laurent B.
Rating: 4 out of 5
following a purchase from 14/12/2015
The assembly instructions could be clearer. Best regards
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Aline E.
Rating: 4 out of 5
following a purchase from 28/12/2015
The delivery was made on time, with a very friendly delivery person, who, on his personal behalf as a customer, congratulated me on my choice and gave instructions to follow in case of storm warnings, what more could you ask for! The trampoline has not yet been taken out of its packaging because the weather was too bad, installation is planned for next week...
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Valerie L.
Rating: 4 out of 5
following a purchase from 20/12/2015
Material conforms to the order, the chosen trampoline is very satisfactory. It arrived perfectly packaged and protected. We are delighted to have chosen this site which is very serious and very responsive. We highly recommend it!!!
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Veronique C.
Rating: 4 out of 5
following a purchase from 13/12/2015
Very good!!
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Christelle Q.
Rating: 4 out of 5
following a purchase from 12/02/2016
Too bad to have to help the delivery person carry the material... Especially with 2 small children in the house, it's complicated. However, very good product and very good commercial service. Fast delivery.
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Bernard B.
Rating: 4 out of 5
following a purchase from 08/01/2016
very good welcome, well advised, I even suggested to promote your business within my football club I gave 4 stars because we can always improve a little
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