Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 3 and 4 stars

Reset filters

Eva G.

Published on 30/07/2015 à 13h30 following a purchase from 04/06/2015

Good customer service. Reasonable prices, although the website could be improved in terms of usability. I would buy again.

Translated reviews

Evelyne L.

Published on 29/07/2015 à 15h56 following a purchase from 29/04/2015

Excellent product, which both kids and adults appreciate enormously, "Only complaint is the net's hold around (lack of attachment hooks at the bottom)"

Translated reviews

Sebastien C.

Published on 28/07/2015 à 19h11 following a purchase from 23/06/2015

With one of your salespeople, we had agreed on express delivery and it seems there was a problem, we had to call back to see where our delivery was, which arrived 3 days later. Moreover, the gift (water gun) offered is really not appropriate as it has little interest for trampoline activity.

Translated reviews

Response from France Trampoline Published on 23/06/2015

Hello Sir, We apologize for the exceptional issue encountered with the express delivery. Indeed, your order was transmitted for delivery within 24 hours but the carrier unilaterally and without reason validated a delivery between 2 and 5 working days. Upon discovering this problem, we kept you informed with every new piece of information received. We renew our apologies regarding this delay. Regarding the gift offered in July 2015, the water gun indeed has little relation to the trampoline but is very appreciated by our customers as we are in summer and it is another summer game for your children. We are sure they will play together and without worries with it. The France Trampoline team.

Mariel C.

Published on 28/07/2015 à 16h20 following a purchase from 26/05/2015

Trampoline Oxygen 250 - Delivery, product packaging, all parts were OK. The trampoline is indeed easy to assemble by following the detailed and precise assembly manual. Everything is compliant and of good quality (Not "made in China"!) Assembled last Sunday, to be seen in use, of course. One criticism nonetheless, the protective sleeves, in 2 parts, (foam tube and green plastic hose) for the net supports...

Translated reviews

Jildaz C.

Published on 28/07/2015 à 09h52 following a purchase from 26/05/2015

Very good availability for advice. The material seems to be of good quality. Assembly instructions are very clear.

Translated reviews

Véronique B.

Published on 27/07/2015 à 20h28 following a purchase from 15/06/2015

the delivery was fast, and the after-sales service was quite effective.

Translated reviews

Delphine D.

Published on 26/07/2015 à 18h47 following a purchase from 17/05/2015

tip top! super solid, very easy to assemble with 2 in 2h30. the children and parents are delighted. the bounce is very good and the finishes are much better quality than elsewhere.

Translated reviews

Frederic S.

Published on 26/07/2015 à 13h55 following a purchase from 19/04/2015

good quality trampoline, fairly easy assembly. Downsides: -missing some information in the assembly documentation (the plastic protections to place on the polystyrene of the net poles) -legs found slightly bent in the box _the frame of the net has to be looped without pinching fingers and being careful not to break it (seems quite fragile). I have doubts about its lifespan.

Translated reviews

Karine A.

Published on 26/07/2015 à 11h39 following a purchase from 14/06/2015

After only a month of use, the trampoline springs have stretched, oxidized, and cut despite following the instructions.

Translated reviews

Response from France Trampoline Published on 15/06/2015

Hello Sir, We have taken your request into account since yesterday. Your springs have stretched and only one of your springs is currently broken. We have been waiting for your photos so that we can study your case for several days and the installation of your trampoline. We are sincerely sorry for the problem encountered. Please know that we are doing everything we can to understand your issue. Indeed, you are the only one in this case, we are checking with our workshop if a bad assembly could be the cause. However, in your photos, your springs are not oxidized at all. We will contact you quickly to provide you with an adequate solution. The France Trampoline team.

Veronique B.

Published on 25/07/2015 à 18h39 following a purchase from 13/06/2015

Delivery time much longer than announced on the site. Delivery of a torn box. Missing parts upon delivery (springs) and broken net hooks. Very efficient customer service, well done.

Translated reviews

Jean-Noel A.

Published on 24/07/2015 à 20h21 following a purchase from 17/04/2015

no problem, the trampoline mat has been installed, we do not have enough hindsight to testify to the long-term quality

Translated reviews

Herve G.

Published on 24/07/2015 à 19h32 following a purchase from 08/05/2015

Fast and correct

Translated reviews

Alain T.

Published on 24/07/2015 à 13h23 following a purchase from 24/04/2015

positive review

Translated reviews

Laurent R.

Published on 23/07/2015 à 17h40 following a purchase from 07/05/2015

I forgot to notify a promo code that would have allowed my children to get a football accessory when validating my order. I asked for a gesture to send it to me later and was refused. So very disappointed with the commercial aspect and not the trampoline despite broken plastic hooks during the first jumps.

Translated reviews

Response from France Trampoline Published on 11/05/2015

Hello Mrs. M, we have understood your comment and your disappointment. However, applying a discount code allows our preparation to prepare your order with the gift automatically included. If you did not mention it, we had to offer to send it to you for 12 € including tax only, or to cover only the shipping costs and not the item at 45 € and the 12 € for shipping. In this offer, we always offer you the item but the delivery remains at your expense as you did not apply the promotional code. Commercially, we cannot do more knowing that we mention on our site and several times how our promotions work. We remain at your disposal for any questions. The France Trampoline team.

Jacques M.

Published on 23/07/2015 à 15h46 following a purchase from 11/06/2015

Very fun but watch the children they can fall badly and get hurt badly.

Translated reviews

Alexandra E.

Published on 23/07/2015 à 13h49 following a purchase from 14/05/2015

good quality just disappointed because I thought I would jump higher given the model I chose, considering the price.....

Translated reviews

Response from France Trampoline Published on 17/05/2015

Hello Sir, We have taken your request into account. We ask you to first send us photos of your installation (either by email to [email protected] or via a downloadable link wetransfer) so that we can see if it is properly installed. Sometimes, the T-junctions are poorly installed by people, or the springs are not fully pushed in which does not allow you to fully enjoy your trampoline. We are waiting for your photos in order to study your request. The France Trampoline team.

Anne T.

Published on 23/07/2015 à 13h16 following a purchase from 21/05/2015

very satisfied with the product and delivery conditions

Translated reviews

Jacques C.

Published on 23/07/2015 à 11h17 following a purchase from 11/06/2015

An error in the manual, quickly fixed by sending the correct manual by email within the day. Quality material and looks sturdy. To be seen over time. Superb trampoline and very appreciated by both children and adults.

Translated reviews

Sandra M.

Published on 23/07/2015 à 09h54 following a purchase from 30/04/2015

Very good product.

Translated reviews

Landry R.

Published on 22/07/2015 à 21h56 following a purchase from 22/04/2015

Good quality product. Free delivery without major issues. Assembly instructions not very explanatory, fortunately there are tutorials on the net.

Translated reviews

Gilles C.

Published on 22/07/2015 à 19h25 following a purchase from 10/06/2015

Very serious company and product that meets my expectations. A product that should bring joy to children for a long time.

Translated reviews

Patrick D.

Published on 22/07/2015 à 19h17 following a purchase from 03/06/2015

Sturdy and simple material Should be provided with a protective cover

Translated reviews

Cyril C.

Published on 22/07/2015 à 17h16 following a purchase from 17/06/2015

Very good product made in France

Translated reviews

Geraldine B.

Published on 22/07/2015 à 15h58 following a purchase from 27/05/2015

physically difficult assembly and longer than expected

Translated reviews

Hervy A.

Published on 22/07/2015 à 15h47 following a purchase from 27/05/2015

The trampoline was out of stock and I was supposed to receive it at the end of June. It arrived around July 6 but it is perfect and meets our expectations.

Translated reviews

Olivier D.

Published on 22/07/2015 à 15h28 following a purchase from 13/05/2015

very good responsiveness. The package was sent in 2 shipments without warning. An item was missing which was quickly resent in a 3rd shipment.

Translated reviews

Frederic R.

Published on 22/07/2015 à 14h40 following a purchase from 13/05/2015

****

Translated reviews

Armelle S.

Published on 21/07/2015 à 21h58 following a purchase from 07/04/2015

good purchase the children are very happy with this trampoline. the oval shape allows them to evolve while limiting impacts

Translated reviews

Laure G.

Published on 21/07/2015 à 21h38 following a purchase from 07/04/2015

Satisfactory service, delivery times also.

Translated reviews

Laurent P.

Published on 21/07/2015 à 21h36 following a purchase from 16/06/2015

nothing to report

Translated reviews

Stéphanie F.

Published on 21/07/2015 à 21h31 following a purchase from 21/04/2015

The jumping mat of my trampoline was torn and the manufacturer does not offer to sell this item alone. On France Trampoline, I was able to order a jumping mat that perfectly fits my trampoline (I just had to provide the diameter of the jumping mat, the number of springs, and the length of the springs). My trampoline is like new at a lower cost and my children are delighted!

Translated reviews

Nicolas C.

Published on 21/07/2015 à 20h50 following a purchase from 21/04/2015

6 years after the initial purchase I changed the safety net (torn by the children). Delivered a few days after my order, installed immediately and my trampoline is like new. A great service, thank you.

Translated reviews

Luc G.

Published on 21/07/2015 à 20h38 following a purchase from 28/04/2015

Super trampoline, easy to assemble and sturdy. Certainly more expensive than other brands but you can see the difference.

Translated reviews

Dominique L.

Published on 21/07/2015 à 19h41 following a purchase from 19/05/2015

fast delivery. simple assembly (2 hours alone).

Translated reviews

Nathalie D.

Published on 21/07/2015 à 19h13 following a purchase from 02/06/2015

very good

Translated reviews

Guylaine A.

Published on 21/07/2015 à 18h47 following a purchase from 28/04/2015

satisfied and good product

Translated reviews

Sebastien R.

Published on 21/07/2015 à 14h33 following a purchase from 19/05/2015

we were not happy with the delivery person, we had said not to deliver between 2 pm and 3 pm and he came just at that time, he disturbed us and I was not happy with him

Translated reviews

Raphaelle D.

Published on 21/07/2015 à 12h17 following a purchase from 19/05/2015

you delivered a trampoline without a safety net while the price included this item. please check and correct by immediate shipment Thank you

Translated reviews

Response from France Trampoline Published on 19/05/2015

Hello, We have taken your request into account. We are getting in touch with the carrier to check the delivery note and what has been prepared for your order. We will contact you again shortly about this. We apologize for this inconvenience. The France Trampoline team.

Pierre B.

Published on 21/07/2015 à 10h59 following a purchase from 12/05/2015

Speed of delivery. Very serious. Delighted with this purchase. The children are having a blast. Thank you!

Translated reviews

Michel C.

Published on 21/07/2015 à 10h50 following a purchase from 07/04/2015

very good material, fast delivery,

Translated reviews