The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
tip top! super solid, very easy to assemble with 2 in 2h30. the children and parents are delighted. the bounce is very good and the finishes are much better quality than elsewhere.
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Frederic S.
Rating: 4 out of 5
following a purchase from 19/04/2015
good quality trampoline, fairly easy assembly. Downsides: -missing some information in the assembly documentation (the plastic protections to place on the polystyrene of the net poles) -legs found slightly bent in the box _the frame of the net has to be looped without pinching fingers and being careful not to break it (seems quite fragile). I have doubts about its lifespan.
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Karine A.
Rating: 3 out of 5
following a purchase from 14/06/2015
After only a month of use, the trampoline springs have stretched, oxidized, and cut despite following the instructions.
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Response from France Trampoline
Hello Sir, We have taken your request into account since yesterday. Your springs have stretched and only one of your springs is currently broken. We have been waiting for your photos so that we can study your case for several days and the installation of your trampoline. We are sincerely sorry for the problem encountered. Please know that we are doing everything we can to understand your issue. Indeed, you are the only one in this case, we are checking with our workshop if a bad assembly could be the cause. However, in your photos, your springs are not oxidized at all. We will contact you quickly to provide you with an adequate solution. The France Trampoline team.
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Veronique B.
Rating: 4 out of 5
following a purchase from 13/06/2015
Delivery time much longer than announced on the site. Delivery of a torn box. Missing parts upon delivery (springs) and broken net hooks. Very efficient customer service, well done.
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Jean-noel A.
Rating: 4 out of 5
following a purchase from 17/04/2015
no problem, the trampoline mat has been installed, we do not have enough hindsight to testify to the long-term quality
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Herve G.
Rating: 4 out of 5
following a purchase from 08/05/2015
Fast and correct
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Alain T.
Rating: 4 out of 5
following a purchase from 24/04/2015
positive review
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Laurent R.
Rating: 3 out of 5
following a purchase from 07/05/2015
I forgot to notify a promo code that would have allowed my children to get a football accessory when validating my order. I asked for a gesture to send it to me later and was refused. So very disappointed with the commercial aspect and not the trampoline despite broken plastic hooks during the first jumps.
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Response from France Trampoline
Hello Mrs. M, we have understood your comment and your disappointment. However, applying a discount code allows our preparation to prepare your order with the gift automatically included. If you did not mention it, we had to offer to send it to you for 12 € including tax only, or to cover only the shipping costs and not the item at 45 € and the 12 € for shipping. In this offer, we always offer you the item but the delivery remains at your expense as you did not apply the promotional code. Commercially, we cannot do more knowing that we mention on our site and several times how our promotions work. We remain at your disposal for any questions. The France Trampoline team.
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Jacques M.
Rating: 4 out of 5
following a purchase from 11/06/2015
Very fun but watch the children they can fall badly and get hurt badly.
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Alexandra E.
Rating: 3 out of 5
following a purchase from 14/05/2015
good quality just disappointed because I thought I would jump higher given the model I chose, considering the price.....
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Response from France Trampoline
Hello Sir, We have taken your request into account. We ask you to first send us photos of your installation (either by email to [email protected] or via a downloadable link wetransfer) so that we can see if it is properly installed. Sometimes, the T-junctions are poorly installed by people, or the springs are not fully pushed in which does not allow you to fully enjoy your trampoline. We are waiting for your photos in order to study your request. The France Trampoline team.
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Anne T.
Rating: 4 out of 5
following a purchase from 21/05/2015
very satisfied with the product and delivery conditions
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Jacques C.
Rating: 4 out of 5
following a purchase from 11/06/2015
An error in the manual, quickly fixed by sending the correct manual by email within the day. Quality material and looks sturdy. To be seen over time. Superb trampoline and very appreciated by both children and adults.
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Sandra M.
Rating: 4 out of 5
following a purchase from 30/04/2015
Very good product.
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Landry R.
Rating: 4 out of 5
following a purchase from 22/04/2015
Good quality product. Free delivery without major issues. Assembly instructions not very explanatory, fortunately there are tutorials on the net.
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Gilles C.
Rating: 4 out of 5
following a purchase from 10/06/2015
Very serious company and product that meets my expectations. A product that should bring joy to children for a long time.
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Patrick D.
Rating: 4 out of 5
following a purchase from 03/06/2015
Sturdy and simple material Should be provided with a protective cover
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Cyril C.
Rating: 4 out of 5
following a purchase from 17/06/2015
Very good product made in France
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Geraldine B.
Rating: 4 out of 5
following a purchase from 27/05/2015
physically difficult assembly and longer than expected
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Hervy A.
Rating: 4 out of 5
following a purchase from 27/05/2015
The trampoline was out of stock and I was supposed to receive it at the end of June. It arrived around July 6 but it is perfect and meets our expectations.
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Olivier D.
Rating: 4 out of 5
following a purchase from 13/05/2015
very good responsiveness. The package was sent in 2 shipments without warning. An item was missing which was quickly resent in a 3rd shipment.
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Frederic R.
Rating: 4 out of 5
following a purchase from 13/05/2015
****
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Armelle S.
Rating: 4 out of 5
following a purchase from 07/04/2015
good purchase the children are very happy with this trampoline. the oval shape allows them to evolve while limiting impacts
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Laure G.
Rating: 4 out of 5
following a purchase from 07/04/2015
Satisfactory service, delivery times also.
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Laurent P.
Rating: 4 out of 5
following a purchase from 16/06/2015
nothing to report
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Stéphanie F.
Rating: 4 out of 5
following a purchase from 21/04/2015
The jumping mat of my trampoline was torn and the manufacturer does not offer to sell this item alone. On France Trampoline, I was able to order a jumping mat that perfectly fits my trampoline (I just had to provide the diameter of the jumping mat, the number of springs, and the length of the springs). My trampoline is like new at a lower cost and my children are delighted!
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Nicolas C.
Rating: 4 out of 5
following a purchase from 21/04/2015
6 years after the initial purchase I changed the safety net (torn by the children). Delivered a few days after my order, installed immediately and my trampoline is like new. A great service, thank you.
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Luc G.
Rating: 4 out of 5
following a purchase from 28/04/2015
Super trampoline, easy to assemble and sturdy. Certainly more expensive than other brands but you can see the difference.
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Dominique L.
Rating: 4 out of 5
following a purchase from 19/05/2015
fast delivery. simple assembly (2 hours alone).
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Nathalie D.
Rating: 4 out of 5
following a purchase from 02/06/2015
very good
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Guylaine A.
Rating: 4 out of 5
following a purchase from 28/04/2015
satisfied and good product
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Sebastien R.
Rating: 4 out of 5
following a purchase from 19/05/2015
we were not happy with the delivery person, we had said not to deliver between 2 pm and 3 pm and he came just at that time, he disturbed us and I was not happy with him
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Raphaelle D.
Rating: 3 out of 5
following a purchase from 19/05/2015
you delivered a trampoline without a safety net while the price included this item. please check and correct by immediate shipment Thank you
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Response from France Trampoline
Hello, We have taken your request into account. We are getting in touch with the carrier to check the delivery note and what has been prepared for your order. We will contact you again shortly about this. We apologize for this inconvenience. The France Trampoline team.
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Pierre B.
Rating: 4 out of 5
following a purchase from 12/05/2015
Speed of delivery. Very serious. Delighted with this purchase. The children are having a blast. Thank you!
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Michel C.
Rating: 4 out of 5
following a purchase from 07/04/2015
very good material, fast delivery,
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François-xavier M.
Rating: 3 out of 5
following a purchase from 19/05/2015
request well taken into account at the start. However, a few reservations: - very long execution times and little information on the arrival of the product - I had requested to be contacted by phone before delivery to be sure to be present (message left for this purpose on your site); this was not the case and the product arrived and left while I was abroad - message indicating that my product would soon arrive when it had already left - I had to contact France trampoline by phone to set a new delivery date (for this, very good telephone reception and efficiency of the operator for this second shipment) - in the end, it started well, it developed poorly, but it ended well!
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Response from France Trampoline
Hello Sir, for your order of a spare part and generally for any order except for trampoline, the carrier does not call before delivery as we mention on our website. We cannot contact all the people who request to be contacted before delivery to tell them that this is not possible. This is mentioned in the 2 shipping emails that are sent. Moreover, we cannot know that you would be absent from your home and that you were unfortunately traveling. It is also possible to indicate this type of comment at the time of the order and we would have postponed the shipment so that you receive your textile net after your trip. However, as you mentioned, we were indeed able to find a solution for the delivery of your order anyway. We remain at your disposal. The France Trampoline team.
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Audrey M.
Rating: 4 out of 5
following a purchase from 13/04/2015
Good telephone reception. Trampoline with a nice structure - too bad the attachments that hold the net under the protection do not hold (3 broken in 1 month...)
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Stephanie T.
Rating: 3 out of 5
following a purchase from 27/04/2015
The product is of very good quality. The delivery service provider is deplorable. This can tarnish the company's image. The instructions are incomplete and incorrect, making assembly more complicated than it actually is. Nevertheless, I would recommend this company. Hoping that these remarks will help improve the service. And I remain at your disposal for more information.
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Response from France Trampoline
Hello Madam, we sincerely thank you for your feedback confirming the quality of our Apollo Sport 500 trampoline. Regarding the instructions, we had sent you an email with the correct instructions before your delivery, clearly specifying the error in the instructions in the package. We apologize for this inconvenience. Regarding the delivery, the carrier uses (especially for an Apollo Sport 500 trampoline that weighs over 225kg and measures more than 2.5m long) semi-trailer trucks (44T). After taking charge of your order and arriving almost at your address (20m), he realized that he could not maneuver to access your doorstep directly. He offered to load your vehicle, but you unfortunately declined this offer. You were able to find a solution with your husband afterward. We apologize for this inconvenience, but for the carrier to deliver to you, it must be accessible. The France Trampoline team.
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Valérie T.
Rating: 4 out of 5
following a purchase from 20/04/2015
Great professionalism! Thank you!
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Olivier J.
Rating: 3 out of 5
following a purchase from 08/06/2015
Very happy with the products themselves, only the delivery method was not up to my expectations...
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Response from France Trampoline
Hello Madam, We sincerely thank you for your "5 stars" on our products that you acquired from our company. Regarding home delivery, it appears that the carrier tried to deliver to you on 25/06/15 and that you were probably not present at home at that time. You then chose to pick up your package at the agency next to your home according to the tracking information. You could also have chosen to have it redelivered to your mentioned address if you wished. We remain at your disposal. The France Trampoline team.
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José N.
Rating: 4 out of 5
following a purchase from 25/05/2015
Fast and no problems. Good.
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