English 
Y
Rating: 4 out of 5
Nothing to say, delivery time and quality are perfect.
Translated reviews
Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Good.
Translated reviews
B
Rating: 4 out of 5
Good quality accessories and very good order + delivery time.
Translated reviews
B
Rating: 4 out of 5
Solid material, easy to assemble, delivered on time. Perfect! However, the gadget for playing ball in the trampoline detaches too easily.
Translated reviews
C
Rating: 4 out of 5
All OK. Good product. Easy assembly, however, the tensioners of the safety net break easily (it's plastic!!! not normal..). Sorry.
Translated reviews
P
Rating: 4 out of 5
Our daughter does competitive gymnastics. She went through the fabric of our previous trampoline! We can therefore affirm that your material is really of very high quality. The only downside is the instructions and assembly explanations that must be thoroughly reviewed.
Translated reviews
M
Rating: 3 out of 5
Error on the ordered item.
Translated reviews
Response from France Trampoline
Hello Sir, we have taken your comment regarding the ordered anchoring kit into account. Indeed, your order suffered a package inversion with the carrier and you initially received a jumping mat. We sent you the correct item within 48 hours after we became aware of the problem, and the carrier picked up the incorrectly delivered package at the same time. We apologize for this inconvenience and sincerely believe we have resolved this issue as quickly as possible. We remain at your disposal. The France Trampoline team.
S
Rating: 4 out of 5
Fast order and careful shipping. Website not clear enough.
Translated reviews
V
Rating: 4 out of 5
Nothing to complain about.
Translated reviews
C
Rating: 4 out of 5
good
Translated reviews
J
Rating: 4 out of 5
Very good welcome during the request for information that turned into an order. Very fast delivery time - clear explanation for assembly - The only problem encountered was that 2 isolated nailed boards were placed on the pallet, underneath the trampoline package. These nails simply pierced the cardboard without damaging the trampoline.
Translated reviews
A
Rating: 3 out of 5
I was very satisfied with the trampoline until the plastic hooks holding the net under the trampoline broke. One hook of the door also broke. The plastic is not strong. Otherwise, the trampoline is stable, seems solid, it inspires confidence.
Translated reviews
Response from France Trampoline
Hello Mr. and Mrs. Foutrier, we have taken your comments regarding the hooks of your trampoline that break into account. Did you follow the installation instructions for the safety net, please? Indeed, it is necessary to first pass the lower edge under the trampoline before attaching the hooks. This allows for proper distribution of the safety net. Only then should the hooks be installed. Additionally, we indicate that if the net is too tight to place the hooks on the D-rings, you can place them on the side of the steel frame. Did you proceed this way for the installation? We will send you hooks to replace the defective ones, of course. How many do you need, please? The France Trampoline team.
A
Rating: 4 out of 5
Trampoline of very good quality, easy assembly, possible to do alone without difficulties. The only downside is the foam covers on the bars surrounding the trampoline that keep slipping, leaving the white foam unprotected in some places. Otherwise, very happy with the size (3.60m) and the design.
Translated reviews
B
Rating: 4 out of 5
I received the ordered items without error.
Translated reviews
M
Rating: 4 out of 5
FAST DELIVERY GUARANTEED BY CARRIER. VERY SATISFIED.
Translated reviews
M
Rating: 4 out of 5
nothing to report. Fast and careful delivery. Good communication, good product
Translated reviews
V
Rating: 4 out of 5
perfect reception
Translated reviews
A
Rating: 4 out of 5
very good trampoline: wow 4m30. our children have fun on it from morning till night! one flaw, the safety net was a bit torn upon opening. the protective cover is easy to put on and fits very well! the delay between ordering and delivery is 5 days. I recommend it to all our friends!
Translated reviews
S
Rating: 4 out of 5
the trampoline is of good quality, but difficult to assemble, I had a problem with an incorrect part at the start, and the carrier caused damage in my garden that has not yet been resolved, despite numerous reminders...
Translated reviews
M
Rating: 3 out of 5
very disappointed with the delivery: no call to tell me when the delivery would be made contrary to the promises of the site - the delivery person arrived unexpectedly, by chance I was home: fortunately for me I was on leave that day - the box was torn (merchandise not damaged) but impossible to check if all the parts are in the package before the delivery person left given the speed at which he drops the package and leaves - it is a small trampoline but still, the promises of the site are far from being kept - the delivery is subcontracted but the site is responsible for its subcontractor.
Translated reviews
Response from France Trampoline
Hello Mr. Heintz, we have taken your comment regarding the delivery of the Minimax fitness trampoline into account. This package is currently delivered by the carrier DPD (formerly EXAPAQ) as this trampoline weighs less than 25kg. As we announce on the site (INFO ORDERS button) and in the shipping emails, the carrier only calls for leisure trampolines (!!) that weigh more than 100kg on average. It is normal in this case that the carrier passed without warning. We apologize if the information read on our site was not clear enough for you. Moreover, as you mentioned, the package arrived damaged. Like any delivery, you could refuse it if the package was really too damaged or note reservations on the delivery person's signature. After verification, there are no reservations noted on your signature for your information. If you had a problem after delivery, it would have been complicated to blame the carrier without noted reservations. Hoping to have clarified this point with you, we remain at your disposal. The France Trampoline team.
D
Rating: 4 out of 5
Good service. Delivery as expected and on time.
Translated reviews
P
Rating: 4 out of 5
very good purchase, very robust material and very good quality (made in France) perfect for adults and children.
Translated reviews
A
Rating: 3 out of 5
We ordered and paid for a trampoline AND an anchoring kit and have still not received the anchoring kit. We still have not heard back despite several reports (delivery note, email, phone calls)... Please send it to us as soon as possible.
Translated reviews
Response from France Trampoline
Hello, We received your request today by phone and email. We have therefore taken the necessary steps for you to receive the missing item before the end of the week. Hoping this meets your expectations, we apologize for this preparation error. The France Trampoline team.
C
Rating: 4 out of 5
The order and delivery went well, but the product (trampoline roof) is not as good as I expected. It is not an item developed by France Trampoline, it is just distributed by them and it shows in the inferior quality compared to other products. Assembly is laborious because even with several people, the roof is difficult to handle to be lifted to the right height. The instructions advise to dismantle it as soon as there are heavy rains or wind!!! Very difficult to comply with if it takes 3 or 4 people ready to spend half an hour dismantling it each time! So, I leave it and will see how long it lasts, knowing that to avoid water pockets, I pulled the tarp with clamps.
Translated reviews
S
Rating: 4 out of 5
Delivery within the announced timeframe, on the day by a friendly delivery person. Quite easy to assemble, and rather quick for a device of this size. No particular difficulty. One point to possibly improve: the black caps on top of the poles tend to come off... a bit: find a way to clip them.
Translated reviews
L
Rating: 3 out of 5
Order placed by phone, pleasant and accommodating contact person. Top product quality. Only issue, big problem with the plastic hooks holding the safety net and protective tarp. 1. Too fragile, many break 2. Poor assembly instructions in the manual (that's why they break) 3. Problem mentioned in multiple reviews.... Without this, it would have been flawless, it's a shame.
Translated reviews
Response from France Trampoline
Hello Sir, we are well aware of this hook issue and we have worked to ensure that this does not happen again. We have lengthened our elastic straps and we now offer better quality hooks to our customers. After verification, we sent you replacement hooks for the broken ones 24 hours after your request. We apologize again for this inconvenience. The France Trampoline team.
S
Rating: 4 out of 5
good quality and delivery, a bit hard to put on
Translated reviews
L
Rating: 4 out of 5
The device seems to be of good quality, easy to assemble if you follow the instructions (a small reservation however for the fiberglass rods that hold the net at the top). My grandchildren are having a blast, and even their parents...
Translated reviews
V
Rating: 4 out of 5
Despite the good size, the net is a bit too small. The phone reception was very good.
Translated reviews
S
Rating: 4 out of 5
Very good material
Translated reviews
F
Rating: 4 out of 5
I am happy with the speed of shipping! I liked that they called us before shipping to check if we had taken the right measurements for the cover!
Translated reviews
F
Rating: 4 out of 5
We are happy with the result, the material seems to be of quality and designed to last, except perhaps for the plastic attachments of the net. However, I take away one star for the quality of the assembly instructions, which I find insufficiently detailed. I recommend reading several pages ahead of where you are, to be sure to understand well (for example, that the holes must be facing the connectors when you insert the legs, impossible to correct afterwards). And to not lose or break any screws as there are no spares. If, like me, you break a screw, it's a DIY system to finish because it's impossible to keep the kids waiting any longer.
Translated reviews
O
Rating: 4 out of 5
It was very easy for me to place an order on the site
Translated reviews
N
Rating: 4 out of 5
material conforms to the order, assembly instructions for the roof a bit basic, it seems that a part is missing for more solidity, problem with the carrier who did not contact us
Translated reviews
Response from France Trampoline
Hello, we thank you for your comment on the Booster 390 trampoline. We are delighted to see that it meets your expectations. Regarding the delivery, the carrier tried to contact you for more than a week and having no news from you, they must have put it in delivery before the package was automatically returned to us. We remain at your disposal for any questions. The France Trampoline team.
H
Rating: 3 out of 5
5 stars for France trampoline and none for your service provider. Too bad this lowers my opinion of you. Your material is great and we know why we buy from you and not *** especially since the after-sales service and customer follow-up is good. Too bad to entrust your delivery service to such a poor 'service' provider.
Translated reviews
Response from France Trampoline
Hello, we thank you for your comments on our quality spare parts. Having purchased spare parts, the delivery person does not call as it is a package under 25kg and it is not a leisure trampoline. If no one is present at the delivery, he leaves (as in your case) a notice so that you can have it come back another day during the week (at your convenience). We apologize for the inconvenience felt. We remain at your disposal. The France Trampoline team.
S
Rating: 4 out of 5
Very satisfied
Translated reviews
A
Rating: 4 out of 5
the assembly of the trampoline structure is poorly explained... everything else is ok 2 hours of assembly!! the kids are thrilled! thank you!!
Translated reviews
S
Rating: 4 out of 5
very good quality price, service ok
Translated reviews
C
Rating: 4 out of 5
Very good commercial service. Very short delivery times respected! Material that seems solid. Assembly a bit long. The safety clips for each piece of the frame should have been present everywhere to secure the assembly. The springs are designed for assembly without disassembly. I had to create a tool for easy disassembly, otherwise it is too hard. Once assembled, beautiful quality and the product is very responsive. I am satisfied with the quality/price ratio.
Translated reviews
J
Rating: 4 out of 5
Very complete website, information available and easy to find. Good advice. Good explanations. Good product description. Very good quality of the product and easy to assemble. However, at delivery, some parts were missing but customer service is very responsive and sent them to me quickly and free of charge.
Translated reviews