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F
Rating: 4 out of 5
Everything is in accordance with the promises
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
very responsive company
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Y
Rating: 4 out of 5
Very good quality of products, a bit expensive. A part of the order was missing, but after a phone contact, everything was sorted out.
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P
Rating: 4 out of 5
In accordance with the order. Delivery respected..
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K
Rating: 4 out of 5
Small issue on the site, regarding the choice of my replacement net, but a quick call to the technician and excellent advice.... Ps: too late for the referral I just had one bought for my brother....
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S
Rating: 4 out of 5
Seller attentive, delivery within the deadlines, good quality material
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M
Rating: 4 out of 5
Good service.
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J
Rating: 4 out of 5
Very responsive Very good quality material at first glance (assembled 1 week ago)
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P
Rating: 4 out of 5
Hello, Just a small remark about the delivery, the packages were delivered in a sad state. In doubt, I noted on the delivery slip 'subject to unpacking'. Because I thought that some material might have been damaged during transport. I even have photos to prove it. But fortunately nothing was damaged. Otherwise for everything else: the website, explanations on the site, the order, delivery times, quality of the material and ease of assembly, congratulations, I am very satisfied.
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Response from France Trampoline
Hello Mr. Courteau, the Booster 430 trampoline is extremely solid and heavy due to the quality of the material. In 99.9999% of cases, it is the boxes that may arrive a bit damaged, but the material is never actually damaged. However, it is always advisable to mention reservations if needed with the delivery person. NB: the mention 'subject to unpacking' has no value if there was a problem. You need to mark precise and motivated reservations like 'box torn at the bottom' for example. The France Trampoline team.
T
Rating: 4 out of 5
Carrier could not find the address hence a delivery in 6 days!!!!! Article conforms to our expectations.
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G
Rating: 4 out of 5
Perfect service. Replacement of the jumping mat under warranty after 4 years of use, following initial tearing: no issues since. Replacement of the net and protective cover after 5 years of use, and extreme temperatures (-15° in the north to heat in the southwest in full sun): no issues since. The children, as they grow up, still enjoy using it... Small detail: the net seems thinner than the previous one. Second detail: a jumper weighs more than 80kg.
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G
Rating: 4 out of 5
Very good just missing a cover to cover the mat
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A
Rating: 3 out of 5
Consultation of the catalog excellent just like the speed of dispatch of the ordered product.
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Response from France Trampoline
excellent product: the children don't get out anymore! they are delighted!
S
Rating: 4 out of 5
Fast shipping, quality trampoline and very appreciated by our children (and the older ones). However, the roof of the trampoline was quite complicated to set up. The images do not quite correspond to the product received.
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N
Rating: 3 out of 5
good size trampoline but a bit disappointed with the quality, given the price of the trampoline, the 3 safety straps to close the trampoline net broke after 2 days like paper so I hope that the trampoline will hold up over time and that it is of better quality than its straps by the way if you could send me others thank you in advance
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Response from France Trampoline
Hello Mrs. M Mourmes, we have taken your request regarding the hooks of the protection net opening into account. We tried to reach you on your landline and mobile to get your more precise feedback on your problem. Indeed, we have not received any feedback on the opening hooks so quickly after installation. We wonder if there was a bad installation or perhaps a misuse. Could you please send us photos of your installed trampoline and the net door so that we can assist you? We will, in any case, send you new hooks by postal mail as soon as possible of course. We remain at your disposal. The France Trampoline team.
A
Rating: 4 out of 5
Information taken by phone before the purchase, very available staff, we were well guided. Delivery made within the deadlines, items very well protected and packaged. Assembly of the trampoline took about 2.5 hours (only error in the manual: positioning of the legs at 90° and not 45°!). Very satisfied with the purchase, trampoline which is very solid, well designed which is really reassuring. Not yet used as the grandchildren are not yet on vacation, to see therefore in use and with hindsight.
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M
Rating: 4 out of 5
Net hooks too fragile 2 broken in a week..too bad
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N
Rating: 4 out of 5
The quality of the trampoline is perfect. The materials used are of very good quality. The covering is aesthetic. The only difficulty encountered: the assembly requires strength and we could not manage to correctly assemble the safety net.
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V
Rating: 4 out of 5
small
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N
Rating: 4 out of 5
Perfect order
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E
Rating: 4 out of 5
Nothing to report
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L
Rating: 4 out of 5
Good material
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Y
Rating: 4 out of 5
An error in the order, but corrected quite quickly
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S
Rating: 4 out of 5
meets my expectations
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L
Rating: 3 out of 5
Delivery time not respected
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Response from France Trampoline
Hello, indeed the delay of 2 to 5 working days after your order was not respected because one or more products were out of stock for 72 hours at the time of your order. This was mentioned in red in your order basket and then by an email confirming this immediately after your order just in case. If the out-of-stock products were going to arrive too late, we advise you to place an order for the available items and then a second for the out-of-stock products on our website. We remain at your disposal every day of the week by phone and email. The France Trampoline team.
J
Rating: 4 out of 5
serious but some difficulties in tracking my order
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C
Rating: 4 out of 5
Everything is okay except that the package arrived completely torn open, all the springs were scattered. The carrier is clearly not careful and the friendliness of the driver was very approximate.
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A
Rating: 4 out of 5
good product the assembly a bit long, but very well explained, even for novices we are delighted with our purchase
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L
Rating: 4 out of 5
I am very satisfied with the product and the shipping was very fast. One complaint.. they sent me the assembly instructions for another model of trampoline!!! We went crazy trying to assemble it!!!
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A
Rating: 4 out of 5
Very good phone reception during the purchase. Delivery OK. It took quite a while to set up the trampoline but in the end, the kids and teens are happy. However, there is a big issue with the safety net, the attachments do not hold and detach as soon as a child jumps. We have therefore lost some attachments and now only the elastics remain... Too bad...
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Response from France Trampoline
Hello, we thank you for your positive feedback on your Booster 430 trampoline. We are delighted to see that your children are fully satisfied. Regarding your hooks, a sales representative will contact you by phone directly to check your installation and send you the necessary replacement parts. Sincerely, The France Trampoline team.
H
Rating: 4 out of 5
I am satisfied with the service
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A
Rating: 4 out of 5
Easy to buy and quick delivery
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L
Rating: 4 out of 5
Everything is fine, good materials and so far no problems.
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B
Rating: 4 out of 5
Product conforms to the order, of good quality. Assembly time, 5 hours alone. Chaotic delivery 10 days, an appointment was made and no one showed up and to get the second one, had to call three times.
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Response from France Trampoline
Hello, we thank you for your feedback. We are very pleased to see that the Jump'Up 460 trampoline meets your expectations. Regarding the delivery, we sincerely apologize for this issue. You should have contacted us on the first day of delivery so that we could contact the agency directly. After verification, the agency delivered within 48 hours after the first missed appointment and we remained within the maximum delay of 5 working days. We remain at your disposal. The France Trampoline team.
S
Rating: 4 out of 5
wallet
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V
Rating: 4 out of 5
quality of service very good and perfect delivery except the price of it too expensive in my eyes for replacement parts for customers who bought a trampoline from you.
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P
Rating: 4 out of 5
Excellent trampoline, but delivery was poor... the delivery person was supposed to call before coming, he never did. We had to call several times and their delivery times are incompatible when you work. Eventually, the carrier agreed to come at 8 am one morning before we left for work to drop off the package.
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Response from France Trampoline
Hello, we thank you for your feedback on the Ovalie 430 trampoline. Regarding the delivery of the trampoline, we are pleased to see that you were able to find an arrangement with the carrier. However, the delivery people work during the week like you and it is necessary to plan a time of availability during a specific time slot during the week in order to receive your order properly. If you are not present during the day at your delivery address, you need to choose another delivery address where someone can receive your order during the day. We remain at your disposal. Sincerely, The France Trampoline team.
D
Rating: 4 out of 5
Quality materials delivered on time. But depalletized by the delivery person because there was no appropriate vehicle.
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Response from France Trampoline
Hello, we sincerely thank you for your positive feedback on the Jump'Up 390 trampoline and we wish you hours of family fun thanks to this trampoline. Regarding the delivery, the delivery person indeed has a significant truck because he needs such a vehicle to transport his packages and also to handle them easily with appropriate tools. We remain at your disposal. The France Trampoline team.
O
Rating: 4 out of 5
Good contact, the quality is there. (even if a small plastic part broke quickly). The readability of the assembly instructions needs to be reviewed.
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L
Rating: 4 out of 5
Quality product, sturdy and easy to assemble. Only a small issue rather related to packaging but which was easily resolved by the very efficient after-sales service.
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