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F
Rating: 4 out of 5
Purchase of a jumping mat. Old one worn out. Good reception, product received corresponds to what we ordered, fast delivery, good site to recommend
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 3 and 4 stars
Reset filtersP
Rating: 4 out of 5
Delivery okay, friendly driver, product meets the expectations of the whole family. But four safety net attachments broke in the first few hours.
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F
Rating: 4 out of 5
very helpful and friendly
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E
Rating: 4 out of 5
the anchoring kit is a bit light. I was supposed to receive a free trampo foot, I did not receive it. Good quality trampoline.
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C
Rating: 3 out of 5
a trampoline promotion and the trampo foot at delivery no trampo foot because a code was forgotten during the order I call and today I have the trampo foot for free but I still pay 12 euros for shipping for me it is not free it is clever however my son is having fun on his trampoline
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Response from France Trampoline
Hello, we have taken your comment into account and we are delighted to see that your son is fully enjoying his Jump'Up 430 trampoline. For the trampo foot, it is offered when you apply the code "TRAMPOFOOT5" in your cart. Your order is automatically transmitted to our preparation service and without the code, our preparation unfortunately does not include the trampo foot. We are always ready to offer this item (value 45 €) but shipping costs remain your responsibility as you did not apply the code during your order. We are sorry that we cannot do otherwise and you benefit from the trampo foot at a lower cost and not for 57 €. The France Trampoline team.
K
Rating: 3 out of 5
Delivery and contact were quite correct. But the delivery person did not offer to bring the package to my house from my gate, which is still 80 meters to carry the package. Admittedly, the package only weighed about ten kilos, but it would have been more correct to offer to bring the package to the house.
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Response from France Trampoline
Hello, We have taken your comment regarding the delivery person into account. However, he is unfortunately not required to bring the package into your house. This applies to any carrier. For liability reasons, he must deliver it at the foot of the delivery address, which he did according to your comment. We apologize for this and hope that the ordered product meets your complete satisfaction. The France Trampoline team.
I
Rating: 4 out of 5
The service has been good, we would recommend the page to others. To improve, perhaps the transportation price which seems excessive to me.
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F
Rating: 4 out of 5
assembly instructions not precise enough. Specific point regarding the installation of extensions.
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B
Rating: 4 out of 5
Pickup at the logistics platform. Dynamic and professional staff on site.
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E
Rating: 4 out of 5
Good responsiveness from the provider
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C
Rating: 4 out of 5
Very good service
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E
Rating: 4 out of 5
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A
Rating: 4 out of 5
The time between ordering and delivery was faster than I thought. I am very happy.
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H
Rating: 4 out of 5
Good information over the phone Impeccable delivery Super product
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D
Rating: 4 out of 5
The product perfectly matches the use my children want to make of it; The delivery time was perfect.
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C
Rating: 4 out of 5
Satisfactory service: advice, product quality, shipping price: no one at home to receive the package, I had to go pick up the package at the logistics depot. Not great!
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Response from France Trampoline
Hello, we have understood your message. The carrier must deliver the package against signature contractually. Fortunately, he did not throw it behind a gate or hand it to an unknown neighbor, for example. Not being present at your delivery address as you indicate, it is better to go pick it up either at the delivery agency. The France Trampoline team.
P
Rating: 4 out of 5
Quality trampoline. Slight issue with assembly: the legs cannot clip onto the frame, the tubes being too difficult to rotate. Delivery without problems. Assembly hotline available.
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A
Rating: 4 out of 5
Good service overall. The delivery posed no problems even if the desired time slot was not entirely respected. The after-sales service is quite correct: A spring was missing during the assembly of the trampoline which was immediately sent to me.
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R
Rating: 4 out of 5
good service item arrives quickly
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E
Rating: 4 out of 5
Quick order taking, processing and delivery a bit slow without notification
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A
Rating: 4 out of 5
Good service overall. The delivery posed no problems even if the desired time slot was not entirely respected. The after-sales service is quite correct: A spring was missing during the assembly of the trampoline which was immediately sent to me.
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A
Rating: 4 out of 5
Very good quality product. Shipping cost too expensive for an order of a protective cover
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Response from France Trampoline
Hello, we thank you for your positive feedback on the protective cover. The shipping costs are clearly mentioned before you place your order. They are 12 euros for an accessory. We send your package to a professional carrier who often delivers within 48 hours after ordering. Such a level of service often reflects on the price. In the future, if a neighbor or family member has a trampoline, combine your accessory order with that purchase and you won't have shipping costs for the accessory. The France Trampoline team.
D
Rating: 4 out of 5
Fast delivery and very good quality trampoline. Only the delivery person did not respect the scheduled time, but that's another story...
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D
Rating: 4 out of 5
Very satisfied
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N
Rating: 4 out of 5
Product quality, ease of assembly (for 2) Speed of delivery. 1 small defective part: a phone call and you receive the replacement part from customer service in 4 days. Great. And the kids are having a blast!!!
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L
Rating: 4 out of 5
Satisfied with the quality of the product and the delivery, the site was recommended to us by our neighbors who are happy with their trampoline. I remain a bit disappointed with the assembly instructions which are not detailed enough for my taste, especially in the early stages of assembly.
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M
Rating: 4 out of 5
very happy
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E
Rating: 4 out of 5
good quality products
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C
Rating: 4 out of 5
Very good material, technical assembly explanations leave something to be desired on how to put the protective cover on the protective foams of the metal masts as well as a lack of clarity for assembling the ladder.
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N
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
Quality of products and telephone reception for after-sales service excellent. A downside regarding the carrier who gave us an incorrect appointment, which made us lose a day waiting for it.
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F
Rating: 4 out of 5
Good response to the shipping error. We are waiting for the missing items.
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M
Rating: 4 out of 5
Good product, well explained assembly. Fast delivery but not within the requested time slot so the carrier had to come back and was unhappy.
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F
Rating: 4 out of 5
serious and diligent interlocutors, fast and compliant delivery.
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E
Rating: 4 out of 5
Satisfied with the delivered product. The fixing kit was missing from the box. Very responsive after-sales service. Received the kit 2 days later.
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J
Rating: 4 out of 5
Good respect for deadlines and sales conditions. Product easy to assemble by following the provided instructions.
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L
Rating: 4 out of 5
Ok perfect, everything was fine.
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L
Rating: 4 out of 5
Order and shipping: very fast, very well packaged. Trampoline: easy assembly and no issues. Each element is well thought out, everything seemed very robust. Small downside with the anchoring kit, impossible to screw the elements into the ground. Indeed, as soon as there is a stone, it is impossible to drive deeper. Usage: magnificent! From the first jumps we have fun... The children and parents are therefore delighted! Finally a trampoline that will last!
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G
Rating: 4 out of 5
Very good product, assembly a bit long but given the sturdiness of the trampoline, it makes sense. However, the delivery company has office hours, so delivery was a bit complicated (this should be reviewed). The whole family is delighted with the trampoline
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J
Rating: 4 out of 5
good materials and efficient after-sales service
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