France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
According to customer service, I did not provide any incorrect information when ordering a replacement jumping mat, yet the mat did not fit my trampoline. I had to return it and received the message that I would only be partially refunded. I cannot understand this, as the mat was not used and was returned in its original packaging. No photo of a possible defect was provided as proof, which I require from this provider! Can you initiate this? Thank you! The order number is ***
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Response from France Trampoline
Dear customer, thank you for your feedback. Our spare parts fit our trampolines and other brands if the specifications match. However, it sometimes happens that spare parts are not suitable for certain trampolines, as with your jumping mat. We apologize for this situation, but we do not have another jumping mat with these dimensions. Regarding the return, these are at the customer's expense according to our sales conditions. If you have further comments, please feel free to contact our customer service ([email protected]). Best regards, your Trampolin-Technik team
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Katrin F.
Rating: 5 out of 5
following a purchase from 23/06/2021
Very satisfied with the trampoline, service, and delivery.
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Christelle A.
Rating: 5 out of 5
following a purchase from 18/06/2021
Perfect, I recommend France trampoline
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Gilles C.
Rating: 5 out of 5
following a purchase from 23/06/2021
Good but a bit long delay
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Bertrand F.
Rating: 5 out of 5
following a purchase from 23/07/2021
Everything in order, no problems. 100% satisfied
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Thimothée M.
Rating: 5 out of 5
following a purchase from 31/07/2021
Fast delivery (small downside nonetheless on flexibility, you need to take a day off as we only have a date and no time) Customer service with staff available immediately to respond to all our information requests (delivery, assembly...) that's great! Superb aesthetic product and especially of quality! Despite the small downside on delivery, I recommend this site and give it 5 stars!
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Jean-duany P.
Rating: 5 out of 5
following a purchase from 26/05/2021
Satisfied with the order, the product, and the delivery.
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Emmanuelle M.
Rating: 3 out of 5
following a purchase from 26/06/2021
Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available
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Response from France Trampoline
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Christophe C.
Rating: 5 out of 5
following a purchase from 04/08/2021
A true professional for trampoline
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Eric N.
Rating: 3 out of 5
following a purchase from 19/07/2021
I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.
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Response from France Trampoline
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service ([email protected]) so we can relay this information to the carrier. Best regards, the France Trampoline team
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Muriel P.
Rating: 5 out of 5
following a purchase from 02/08/2021
Accessories for zip line ordered from Switzerland. Very fast shipping and reasonable shipping costs, I am pleasantly surprised. The products seem to be of good quality. To be seen over time.
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Monique S.
Rating: 3 out of 5
following a purchase from 20/05/2021
Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.
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Response from France Trampoline
Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team
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Jacques M.
Rating: 1 out of 5
following a purchase from 28/07/2021
Based on your advice, the product does not match, I need to change the springs.
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Response from France Trampoline
Hello, thank you for your comment. Our advisors are trained and know our products to best inform our customers - we apologize if there was an error. Please feel free to contact our customer service ([email protected]) with the dimensions of your trampoline and photos so we can investigate this issue and find a solution. Best regards, the France Trampoline team
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Frédéric M.
Rating: 5 out of 5
following a purchase from 29/07/2021
Product as described
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Marie-sophie G.
Rating: 5 out of 5
following a purchase from 26/07/2021
Perfect
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Beatrix G.
Rating: 3 out of 5
following a purchase from 31/05/2021
No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.
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Response from France Trampoline
Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team
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Bruno C.
Rating: 5 out of 5
following a purchase from 28/07/2021
Nothing to say, everything was correct
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Martine D.
Rating: 5 out of 5
following a purchase from 03/05/2021
Good quality
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M R.
Rating: 5 out of 5
following a purchase from 08/07/2021
Delivered on time
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Sylvaine D.
Rating: 3 out of 5
following a purchase from 20/07/2021
The delivery was too long compared to the announced time
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
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Damien B.
Rating: 5 out of 5
following a purchase from 29/07/2021
High quality trampoline it seems (time will confirm hopefully). Only concern: the net attachments were not up to the rest (brittle) and replaced without any issue with spare parts. So very responsive and high-quality customer service. Very satisfied with this purchase.
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Jennifer B.
Rating: 5 out of 5
following a purchase from 05/07/2021
Article as described. Had to pre-order as the item was only available in 6-8 weeks. Everything went smoothly. The item was shipped independently and arrived within the 8 weeks. Everything is great!
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Christophe R.
Rating: 1 out of 5
following a purchase from 18/05/2021
Order placed in April announced for delivery at the end of May and postponed to August without warning. Disappointed by the lack of professionalism regarding the delivery
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Response from France Trampoline
Hello, thank you for your comment. When you ordered in mid-May, the net was not in stock before 30/06, as indicated on the product sheet. In mid-June, we informed you by email that the restocking delay would unfortunately be a bit longer than expected. Upon receipt in our warehouses, we sent it to you without delay on 04/08. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
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Bernardo C.
Rating: 5 out of 5
following a purchase from 02/08/2021
efficient and quick in the service
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Caroline E.
Rating: 5 out of 5
following a purchase from 31/07/2021
Very good
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Lionel S.
Rating: 5 out of 5
following a purchase from 02/08/2021
Perfect
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Cecile B.
Rating: 5 out of 5
following a purchase from 01/08/2021
The new mat fits perfectly on my trampoline
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Bertrand M.
Rating: 1 out of 5
following a purchase from 04/06/2021
Order received one month late, incomplete, got lost in delivery, delivered to another department, we had to arrange with the person who received it on our behalf to retrieve the material.
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Response from France Trampoline
Hello, thank you for your feedback. We indeed had some transport issues with your package and have followed the process by email and phone exchanges as best we can. We apologize for these circumstances and have informed the carrier. Our customer service remains at your disposal for any further questions or comments ([email protected]). Best regards, the France Trampoline team
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Janis P.
Rating: 3 out of 5
following a purchase from 04/05/2021
Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!
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Response from France Trampoline
Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team
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Thierry A.
Rating: 5 out of 5
following a purchase from 04/06/2021
Quality product with many spare parts included
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Alexander V.
Rating: 5 out of 5
following a purchase from 06/06/2021
The trampoline was no longer available, but the expected date was kept. The team was always available for questions about delivery or to change the address. Now the trampoline is in the garden and is used daily. The material seems robust, even for adults, and the assembly was a piece of cake thanks to the good instructions.
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Julien G.
Rating: 5 out of 5
following a purchase from 28/07/2021
Very serious
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Catherine L.
Rating: 5 out of 5
following a purchase from 28/07/2021
Serious company, we had a sizing issue with our foam, it was exchanged without any problem.
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Marie Amélie G.
Rating: 5 out of 5
following a purchase from 14/07/2021
Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend
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Aline J.
Rating: 5 out of 5
following a purchase from 21/07/2021
Order as initially presented, easy and secure assembly. The kids are thrilled! Thank you
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Pierre Yves H.
Rating: 5 out of 5
following a purchase from 14/07/2021
Slightly long delay, but well announced from the start, dates kept. Delay, but good
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Xavier P.
Rating: 5 out of 5
following a purchase from 29/07/2021
OK, satisfied.
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Dzhemma F.
Rating: 5 out of 5
following a purchase from 13/07/2021
Very serious, very competent, easy communication, fast delivery!
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Pascale B.
Rating: 5 out of 5
following a purchase from 24/05/2021
The delays related to the unavailability of certain ordered products were largely compensated by commercial gestures. The products are always of great quality. I recommend.
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Romain G.
Rating: 5 out of 5
following a purchase from 27/07/2021
Quality product. Simple and well-written explanation.
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