Customer reviews of France Trampoline

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Marie P.

Rating: 5 out of 5

Published on 13/05/2021 à 14h28 following a purchase from 02/04/2021

Perfect

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Paolo S.

Rating: 5 out of 5

Published on 13/05/2021 à 11h36 following a purchase from 01/04/2021

Very attentive and prompt seller both in answering questions and in shipping.

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Francois E.

Rating: 5 out of 5

Published on 12/05/2021 à 20h23 following a purchase from 31/03/2021

Perfect service from start to finish. Product quality, speed of shipping, information about the product (assembly, safety), everything was perfect

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Bryan W.

Rating: 5 out of 5

Published on 12/05/2021 à 20h15 following a purchase from 31/03/2021

Very good quality product, delivered quickly

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Jennifer P.

Rating: 3 out of 5

Published on 12/05/2021 à 19h16 following a purchase from 01/04/2021

The quality of the products is there but very disappointed regarding the delivery time and the information provided following my call. Indeed, I took the care to call to ensure that the order would arrive before 24/04, the date of my daughter's 10th birthday. I was confirmed that despite the out of stock of one product, the others would be delivered before (so 2 packages). And finally, I received everything today.

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Response from France Trampoline Published on 05/04/2021

Hello and thank you very much for your comment. We sincerely apologize for the incorrect information that was provided to you during your call to customer service and also for the delay in receiving your order. I invite you to contact customer service who can offer you a commercial gesture. We wish you an excellent day, The France Trampoline team.

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Manuela S.

Rating: 5 out of 5

Published on 12/05/2021 à 17h52 following a purchase from 27/03/2021

Flawless processing, very fast delivery and super product! Gladly again!

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Marie A.

Rating: 5 out of 5

Published on 12/05/2021 à 17h12 following a purchase from 01/04/2021

Delivery as promised and very fast

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Julien R.

Rating: 3 out of 5

Published on 12/05/2021 à 13h39 following a purchase from 01/04/2021

Package received quickly! But once installed, the ladder is unsuitable for my setup. The slackline of the ninja course needs to be very high to prevent the ladder from dragging on the ground! Moreover, it is unsuitable for young children! A product that will not be used!

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Response from France Trampoline Published on 05/04/2021

Hello and thank you very much for your comment. We have never had negative feedback for the climbing net. If the product does not suit your setup, you can return it as long as it is clean and well packaged. Do not hesitate to contact customer service! Have a very nice day, the France Trampoline team.

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Martine P.

Rating: 5 out of 5

Published on 12/05/2021 à 12h54 following a purchase from 18/01/2021

Very serious. We even needed information by phone. Very very good welcome, very competent. We have been customers for several years.. I recommend.

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Anne-laure S.

Rating: 5 out of 5

Published on 12/05/2021 à 11h50 following a purchase from 01/04/2021

Excellent product, which has many fans among the little ones and among parents who do not want to concrete their gardens for a few years, especially since it is evolving. This game has left no one indifferent and the quality is there. I highly recommend it, especially since the shipping is impeccable, the packaging too (without too much wasted space and all in cardboard, that's a little plus). A really good idea!

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Ana A.

Rating: 5 out of 5

Published on 12/05/2021 à 11h16 following a purchase from 31/03/2021

Very satisfied with my purchase but one attachment was missing. Top customer service, I should receive a new item by the end of June

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Jerome J.

Rating: 5 out of 5

Published on 11/05/2021 à 18h44 following a purchase from 30/03/2021

Meets my expectations, excellent product

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Stéphane P.

Rating: 5 out of 5

Published on 11/05/2021 à 15h53 following a purchase from 30/03/2021

Nothing to complain about.

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Philippe F.

Rating: 5 out of 5

Published on 11/05/2021 à 12h21 following a purchase from 27/03/2021

Good product. Kids like it

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Anne-karell R.

Rating: 5 out of 5

Published on 11/05/2021 à 11h30 following a purchase from 30/03/2021

Perfect

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Catherine A.

Rating: 5 out of 5

Published on 11/05/2021 à 11h22 following a purchase from 01/04/2021

Fast delivery, clear explanation but not installed yet

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Grégory R.

Rating: 5 out of 5

Published on 11/05/2021 à 10h59 following a purchase from 30/03/2021

Friendly person, attentive, available, precise information. Perfect. Thanks again to her. Sorry, I can't remember her name :-) Quality product, delivery as promised and fast. I do not wish to have my name, first name, nickname, email, etc. displayed if you show the comments. Thank you

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Marine P.

Rating: 5 out of 5

Published on 11/05/2021 à 10h51 following a purchase from 26/03/2021

Super quality! Super color, the whole family is satisfied and convinced!

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Jocelyne T.

Rating: 5 out of 5

Published on 11/05/2021 à 08h33 following a purchase from 10/03/2021

Very good product adapted to our desire to combine fun with the safety of our little children

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Dominique R.

Rating: 5 out of 5

Published on 10/05/2021 à 20h23 following a purchase from 29/03/2021

Very good service, very fast delivery

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Alexandra B.

Rating: 5 out of 5

Published on 10/05/2021 à 20h15 following a purchase from 28/03/2021

Very good quality trampoline, top service

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Isabelle S.

Rating: 5 out of 5

Published on 10/05/2021 à 19h55 following a purchase from 24/03/2021

Easy order, fast delivery despite a bug for the start of the order, but caught up by the responsiveness of customer service,

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Jocelyne F.

Rating: 1 out of 5

Published on 10/05/2021 à 19h17 following a purchase from 30/03/2021

The package arrived damaged. I noticed after picking it up that two pieces were missing. I contacted France Trampolino to find out how I could return it. They never replied to me.

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Response from France Trampoline Published on 30/03/2021

Hello and thank you very much for your comment. We are sorry that the package arrived damaged and incomplete. Our customer service contacted you on April 26 and left a message on your voicemail, and to this day you have not gotten back to us. If you still wish to return your order, it is entirely possible; we will refund you for the 50 springs even if only 48 were received. We wish you a pleasant day. The France Trampoline team.

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Sylvain L.

Rating: 5 out of 5

Published on 10/05/2021 à 18h25 following a purchase from 27/03/2021

Delivered quickly. Easy assembly. Satisfaction of the athletes. Nothing to say, maybe a bit expensive.

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Stephanie B.

Rating: 5 out of 5

Published on 10/05/2021 à 15h42 following a purchase from 29/03/2021

Equipment received very quickly, after-sales service available immediately and answering all our questions. The slackline and its accessories are of very good quality and assemble easily. Our children are having a lot of fun!

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Tomas T.

Rating: 5 out of 5

Published on 10/05/2021 à 15h11 following a purchase from 29/03/2021

Quality and service are outstanding!

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Pascal B.

Rating: 5 out of 5

Published on 10/05/2021 à 09h33 following a purchase from 27/03/2021

Everything went well: quality product faithful to the order.

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Daniel M.

Rating: 5 out of 5

Published on 10/05/2021 à 08h30 following a purchase from 28/03/2021

Product meets expectations

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Stéphane W.

Rating: 5 out of 5

Published on 10/05/2021 à 08h10 following a purchase from 25/03/2021

Very good. Just a few small difficulties with the assembly

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Nathalie D.

Rating: 5 out of 5

Published on 09/05/2021 à 21h38 following a purchase from 27/03/2021

Super easy to install!!

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Angelique L.

Rating: 5 out of 5

Published on 09/05/2021 à 21h20 following a purchase from 26/03/2021

Very good products,

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Stéphane B.

Rating: 1 out of 5

Published on 09/05/2021 à 20h51 following a purchase from 29/03/2021

No news about my last order A weighting bag and a mini basketball hoop

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Response from France Trampoline Published on 29/03/2021

Hello, thank you for your comment. The soft basketball hoop is currently on pre-order. The estimated restock date, indicated on the product sheet, is on 30/06/2021. Your entire order will be delivered to you as quickly as possible upon receipt of the restock of the basketball hoop. We wish you a pleasant day. The France Trampoline team.

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Remy B.

Rating: 5 out of 5

Published on 09/05/2021 à 17h45 following a purchase from 28/03/2021

-

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Christine P.

Rating: 5 out of 5

Published on 09/05/2021 à 13h17 following a purchase from 27/03/2021

Quality products, delivery time respected. I recommend without any problem.

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Francesco D.

Rating: 5 out of 5

Published on 09/05/2021 à 12h58 following a purchase from 28/03/2021

Punctual and professional.

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Louis G.

Rating: 3 out of 5

Published on 09/05/2021 à 12h53 following a purchase from 28/03/2021

Simple and quick transaction. But the product is a bit too expensive for the quality and performance.

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Thierry D.

Rating: 5 out of 5

Published on 09/05/2021 à 11h12 following a purchase from 29/03/2021

Perfect Delivery on time, goods conform to the order

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Eloise R.

Rating: 3 out of 5

Published on 09/05/2021 à 10h50 following a purchase from 29/03/2021

A bit disappointed by the model recommended by default (as the other more expensive one was out of stock): impossible to put the ladder with this model, size too small, attachment system under the trampoline different from the previous one, more complicated and long (I would have liked this to be noted in the description). I regret not having waited for the restocking of the more expensive product. Otherwise, the product seems to be of good quality and was easy to assemble.

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Response from France Trampoline Published on 30/03/2021

Hello, Thank you very much for your feedback. I invite you to send photos of your ladder and trampoline to customer service at the email address: [email protected] so that we can understand the issue and remedy it. We wish you a pleasant day. The France Trampoline team.

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Jean-yves R.

Rating: 5 out of 5

Published on 07/05/2021 à 19h50 following a purchase from 25/03/2021

Good product / Respect for delivery times / Advised by phone before placing the order.

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Youri G.

Rating: 5 out of 5

Published on 07/05/2021 à 18h36 following a purchase from 03/03/2021

Very well done description and quality product

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