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J
Rating: 5 out of 5
Satisfactory order
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 174 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 3 and 5 stars
Reset filtersP
Rating: 5 out of 5
Everything was perfect! welcome, order, delivery and the delivered product.
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M
Rating: 5 out of 5
Quality product, fast delivery, effective advice
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G
Rating: 5 out of 5
Carbon rods to hold the net that are of a larger diameter than the original ones, much stronger. You just need to recover the elastic from the old ones that was not provided.
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V
Rating: 5 out of 5
Fast delivery and in accordance with the order. Product meets expectations and is true to the description
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J
Rating: 5 out of 5
Very good product I recommend it
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K
Rating: 5 out of 5
The service is always impeccable
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V
Rating: 5 out of 5
Fast and efficient delivery of parts
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S
Rating: 5 out of 5
Serious site,
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A
Rating: 5 out of 5
Very responsive supplier to the questions asked. Really great! We had a small issue with the delivery and the problem was resolved very quickly (immediate exchange of material). Really happy.
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E
Rating: 5 out of 5
No problem 😊 good quality Thank you 🙏
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E
Rating: 5 out of 5
Very descriptive
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F
Rating: 1 out of 5
Quality just passable (the previous one lasted less than 2 years) and new color (gym blue) of very questionable taste
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry that you do not like the color, we changed the design and color of the trampoline in 2020. The net you ordered is indeed a premium net compatible with your Waouuh Octopulse, the quality has not decreased. If needed, do not hesitate to contact our customer service. Best regards, the France Trampoline Team.
E
Rating: 5 out of 5
Very happy with the product but especially I appreciated that they made sure I did not make a mistake in the measurements before sending the order, that's great 👍
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J
Rating: 5 out of 5
Quick reception, very well packaged... No problem... In accordance with the description and easy to assemble.
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O
Rating: 5 out of 5
Very good products and easy to reach someone online for good information. Perfect
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A
Rating: 5 out of 5
2 packages out of 3 arrived with damaged packaging but without consequence on the product.
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J
Rating: 5 out of 5
Delighted with their service. Well-designed site and after placing the order, a sales representative contacted me to ensure that the chosen product is compatible with my equipment.
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K
Rating: 5 out of 5
Fast and well packaged
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A
Rating: 5 out of 5
Everything arrived and was assembled without problems, in use for more than a month. Very satisfied with the product, I highly recommend it.
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C
Rating: 5 out of 5
Robust trampoline. The kids are delighted.
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A
Rating: 3 out of 5
package arrived wet from a cleaning product coming from a punctured can in the transport truck. I accepted the package anyway after checking but I had to unpack it immediately to prevent the product from damaging the whole.
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Response from France Trampoline
Hello, thank you very much for your comment. We are sorry that the delivery did not go ideally, please feel free to contact customer service if needed. Please note that you always have the option to refuse a package if it does not arrive in good condition. I wish you an excellent day. The France Trampoline team.
A
Rating: 3 out of 5
ball arrived with a loose seam
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Response from France Trampoline
Hello, Thank you very much for your feedback. We did not receive your email, I am sorry. Please feel free to resend your photos ([email protected]) so that we can forward them to production to inform them of the manufacturing issue. We will send you a new ball as soon as it is back in stock. Have a nice day, The France Trampoline team.
F
Rating: 5 out of 5
Nothing to complain about. The entire service went very well
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J
Rating: 5 out of 5
Great advice from ***. Fast delivery. Good product. Top quality. ***
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J
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
good
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E
Rating: 5 out of 5
In accordance with the announced criteria.
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J
Rating: 5 out of 5
Super happy. My son is thrilled, it's super sturdy
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B
Rating: 5 out of 5
Excellent
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N
Rating: 5 out of 5
Everything is good
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J
Rating: 5 out of 5
very good
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O
Rating: 5 out of 5
Well received 😊👍
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C
Rating: 5 out of 5
Speed of delivery, quick assembly, solid trampoline
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S
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Product conforms to its description. Deadline respected. Perfect delivery.
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J
Rating: 5 out of 5
efficient and fast
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A
Rating: 3 out of 5
Moderately satisfying set. The functions of the safety net are very random, almost all the hooks break. Also, the spring protection pad does not suit me, it keeps lifting. Average safety.
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Response from France Trampoline
Hello, thank you for your feedback. I am sorry to read this, I invite you to send photos of the broken parts to [email protected] so that we can report the problem to production. Customer service is at your disposal to help you install the pad and set up a warranty for defective parts. I wish you an excellent day, the France-Trampoline Team.
S
Rating: 5 out of 5
Full satisfaction.
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N
Rating: 5 out of 5
perfect
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