France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Despite delivery difficulties due to Corona, we were very well informed about the delivery date. However, this was done in French, where I would have preferred information in German, but thanks to Google Translate we managed. The coordination with the shipping company worked wonderfully. Questions were also answered promptly via email (in German). I would gladly order here again.
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Udo S.
Rating: 5 out of 5
following a purchase from 21/08/2020
Punctual delivery, very well packaged, the trampoline makes a solid impression
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Thierry M.
Rating: 5 out of 5
following a purchase from 02/09/2020
Nothing to report
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Anna R.
Rating: 5 out of 5
following a purchase from 16/10/2020
A great service, I had a problem with the skirt and they did not hesitate to replace it. Very grateful for the treatment received, I would recommend it 100%. Not to mention how delighted my three daughters are with the trampoline. Thank you very much. Best regards ***
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Alexandra P.
Rating: 5 out of 5
following a purchase from 28/09/2020
Everything top.. Super works, even though it comes from France... Delivery time as discussed, would order again immediately.... also very nice information via email....... Simply top
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Nelly R.
Rating: 5 out of 5
following a purchase from 10/08/2020
Very satisfied with the service. Delivery time very long due to confinement but we were always kept informed of the progress of our order, which was appreciated.
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Voisin G.
Rating: 5 out of 5
following a purchase from 02/09/2020
Quality product
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Albert T.
Rating: 5 out of 5
following a purchase from 12/10/2020
OK everything is very good
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Daniel H.
Rating: 5 out of 5
following a purchase from 12/10/2020
Fast delivery. Product corresponds to our expectations. To see over time.
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Florent D.
Rating: 5 out of 5
following a purchase from 12/08/2020
Apart from the complicated delay, the information was transmitted perfectly. Telephone reception and service very good, completely correct, nothing to complain about. Appreciable, Perfect.
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Alexia A.
Rating: 5 out of 5
following a purchase from 03/10/2020
Everything went well, quality product.
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Gael M.
Rating: 5 out of 5
following a purchase from 07/09/2020
Great ;-)
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Mélanie F.
Rating: 5 out of 5
following a purchase from 11/09/2020
Top customer service
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Silvana C.
Rating: 5 out of 5
following a purchase from 12/10/2020
The product is good, the assistance is excellent and the shipping times are quite fast. Recommended.
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Pascale B.
Rating: 5 out of 5
following a purchase from 16/09/2020
Delivery in reasonable time, very good material
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Hervé C.
Rating: 5 out of 5
following a purchase from 09/10/2020
Conform and fast delivery
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Mireille B.
Rating: 5 out of 5
following a purchase from 31/08/2020
excellent quality of service
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Savazzi R.
Rating: 5 out of 5
following a purchase from 03/10/2020
Products conform to the order, delivered on time, very good quality, easy to assemble. The only negative point is the very unpleasant delivery person who refused to let me check if everything was there (3 packages, order scattered in the 3)
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Sandra M.
Rating: 5 out of 5
following a purchase from 22/07/2020
serious company; good follow-up
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Rachel D.
Rating: 5 out of 5
following a purchase from 06/10/2020
Good customer service, quick, attentive
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Bertrand L.
Rating: 1 out of 5
following a purchase from 05/10/2020
Wait due to covid... no problem. The follow-up, a wait of about 2 months to receive my order in several shipments. A real mess between France Trampoline and its transport provider. The provider who comes without warning every time. The carrier who comes to pick up an order that never arrived and for an imaginary return... honestly a sketch and I never complain!
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Response from France Trampoline
Hello and thank you for your feedback. Despite these difficulties in scheduling an appointment, you automatically receive a tracking number by email and on your customer account to facilitate the tracking of your order. We are however sorry for the inconvenience caused and we apologize. We hope that your order will give you complete satisfaction. The France Trampoline team.
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Laetitia G.
Rating: 5 out of 5
following a purchase from 06/10/2020
Nothing to report, very good transaction and the basketball hoop has been very successful!
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Michèle C.
Rating: 5 out of 5
following a purchase from 03/10/2020
Product corresponds perfectly to the description, delivered quickly
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Laura J.
Rating: 5 out of 5
following a purchase from 05/10/2020
Very good service and attentive to the customer. But you need someone strong to assemble the trampoline because it is very hard. But I am very satisfied. Very good product and fast delivery.
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William S.
Rating: 3 out of 5
following a purchase from 18/05/2020
Order received in two parts with a lot of delay. Almost 2 months late for only part of the order and a good month later for the rest! An incorrect phone advice on the possibility of the tent fabric with the ordered model led to the cancellation of the tent fabric order.
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Response from France Trampoline
Hello and thank you for your feedback, we have indeed experienced extended supply delays due to the health crisis. To allow you to enjoy your trampoline as quickly as possible, we have decided to send the missing non-essential additional accessories later and at our expense. This is a solution that seems to please most of our customers and allows us to ensure optimal service quality. We are obviously sorry to read about this compatibility issue and wish to apologize for the inconvenience caused. The France Trampoline team.
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Stephan P.
Rating: 5 out of 5
following a purchase from 26/09/2020
Everything great.
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Bastien B.
Rating: 5 out of 5
following a purchase from 08/09/2020
Hello, order received after a small issue with hooks. Thank you
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Jean François G.
Rating: 5 out of 5
following a purchase from 29/09/2020
very good service
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Clément B.
Rating: 5 out of 5
following a purchase from 27/09/2020
Very good quality of service and performance.
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Marius O.
Rating: 5 out of 5
following a purchase from 14/09/2020
Impeccable, quality product, easy to install, undamaged packaging
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Sabine J.
Rating: 5 out of 5
following a purchase from 20/08/2020
Impeccable service, very good merchandise, nothing to report
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Michel G.
Rating: 5 out of 5
following a purchase from 27/09/2020
Very good site, fast and quality service, thank you France Trampoline.
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Oliviero C.
Rating: 5 out of 5
following a purchase from 26/09/2020
Yes, I am satisfied with everything but I cannot say how long my purchase will last because it is still new, anyway thanks to your team.
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Philippe H.
Rating: 5 out of 5
following a purchase from 16/09/2020
Good product
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Angélique P.
Rating: 5 out of 5
following a purchase from 16/05/2020
Good quality of service. Disappointment regarding the announced delivery time, which was postponed twice. The sales service made a gesture.
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Annie C.
Rating: 5 out of 5
following a purchase from 28/09/2020
Very good service. And very good quality product.
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Patrick B.
Rating: 5 out of 5
following a purchase from 29/09/2020
The only downside is that the springs were not gold-plated like my other orders, so they will suffer from the whims of rainy weather and oxidize quickly, too bad
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Estelle C.
Rating: 5 out of 5
following a purchase from 28/09/2020
Order delivered quickly and as expected.
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Jacques R.
Rating: 5 out of 5
following a purchase from 28/09/2020
Great, delivery and items
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Philippe T.
Rating: 3 out of 5
following a purchase from 27/08/2020
Delivery times are way too long
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Response from France Trampoline
Hello and thank you for your feedback. It is true that the current health crisis impacts our supplies, hence our delivery times. We are obviously sorry for the inconvenience caused. However, we are doing our best to update these deadlines on our site and it seems to me that those announced for your order have been respected. If this is not the case or if you think there is any problem with your order, please do not hesitate to contact our customer service at [email protected]. The France Trampoline team.
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