France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Order placed in mid-July and package delivered only at the beginning of September. After contacting the company for information about the package because they are not able to keep you informed themselves, we are told that it is a special order and that in addition to that they do not meet the delivery times indicated on the site. After a possible request for a discount on the price due to the delivery delay, we are told that it is not possible. I therefore recommend ordering standard parts otherwise you risk being very disappointed.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to update these delays on our site as soon as possible. However, we are sorry that you were impacted by these delays and that we could not contact you individually. The France Trampoline team.
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Didier O.
Rating: 5 out of 5
following a purchase from 20/08/2020
A company with a very high level of excellence because: 1° the product sold is of great quality. (compared to other trampolines) 2° the customer service is exceptionally responsive, efficient, and attentive. 3° the delivery and packaging are effective and careful. 4° the quality/service/price ratio is unbeatable. In short, you can buy with your eyes closed and I insist on having been able to compare with many competing trampolines installed at friends' houses, this one is of significantly superior quality and moreover, this company provides remarkable customer service.
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Alain D.
Rating: 5 out of 5
following a purchase from 10/09/2020
Good internet presentation, good products, fast delivery. We also have the impression of dealing with professionals in the field, and not parasites like *** or ***.
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Bruno J.
Rating: 5 out of 5
following a purchase from 09/09/2020
Excellent!
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Hesry K.
Rating: 5 out of 5
following a purchase from 10/09/2020
Hello, I had a doubt about the exact size of the trampoline as it was purchased in 2011; I called your services and someone kindly did some research and found the order from that time. It is really very kind of them.
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Marie-Laure G.
Rating: 5 out of 5
following a purchase from 10/09/2020
I was very satisfied and quick for the order
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Florence M.
Rating: 5 out of 5
following a purchase from 09/09/2020
Very satisfactory product, conforms to my expectations
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Arnaud M.
Rating: 5 out of 5
following a purchase from 03/06/2020
Products conform to the request
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Klaus F.
Rating: 5 out of 5
following a purchase from 05/09/2020
Fast delivery! Goods as described! Fit perfectly! Everything ok!!
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Michael V.
Rating: 5 out of 5
following a purchase from 23/06/2020
Everything went great. All in order
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Robert J.
Rating: 5 out of 5
following a purchase from 17/08/2020
Excellent service. The delivery was in accordance with the order. The products are of quality. Thank you very much to your whole good team!
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Jean-Christophe B.
Rating: 5 out of 5
following a purchase from 11/06/2020
very good
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Olivier V.
Rating: 5 out of 5
following a purchase from 04/09/2020
Very responsive customer service.
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Frédéric P.
Rating: 5 out of 5
following a purchase from 26/08/2020
No problems, quick order, conforming to the requested expectations. Regards
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Brigitte L.
Rating: 5 out of 5
following a purchase from 06/09/2020
good quality of materials and fast
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René B.
Rating: 5 out of 5
following a purchase from 28/08/2020
The order was processed efficiently and the delivery went smoothly without any problems.
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Nathalie E.
Rating: 5 out of 5
following a purchase from 08/07/2020
Very good product
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Nathalie S.
Rating: 5 out of 5
following a purchase from 08/07/2020
Serious company and quality product. I was just delivered with a month delay due to the health difficulties after confinement...
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Nicolas V.
Rating: 5 out of 5
following a purchase from 30/08/2020
Perfect
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Michel C.
Rating: 5 out of 5
following a purchase from 07/07/2020
Easy navigation, attentive and efficient staff.
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Adelaide G.
Rating: 5 out of 5
following a purchase from 18/06/2020
Great seller, very serious.
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Guillaume V.
Rating: 5 out of 5
following a purchase from 06/09/2020
Product conforms to the order, delivered quickly. Nothing to complain about.
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Michelle R.
Rating: 3 out of 5
following a purchase from 02/06/2020
Disappointment for the anchoring kits and the cover received almost a month and a half later, without giving any news in the meantime
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Response from France Trampoline
Hello, thank you for your feedback. Indeed, we have experienced supply delays and extended delivery times. In order for you to enjoy your trampoline as soon as possible, we chose to deliver the missing optional accessories later, rather than delaying the entire delivery. We apologize for this lack of communication. Best regards, the France Trampoline team.
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Philippe L.
Rating: 1 out of 5
following a purchase from 22/05/2020
4 or 5 months delivery delay, I forgot. In any case, too late for our grandchildren to use it this year. INEXCUSABLE!!!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We have indeed experienced significant delays in our restocking and deliveries due to the health crisis. Please know that we have done everything possible to regularly update these delays on our site. We would like to apologize for this inconvenience. The France Trampoline team.
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Laurent C.
Rating: 5 out of 5
following a purchase from 05/09/2020
Everything was perfect and well conditioned
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Maike B.
Rating: 3 out of 5
following a purchase from 17/05/2020
Unfortunately, the trampoline did not arrive at the pre-ordered time. I was only informed about this later, but that it was delivered almost a month later was not mentioned, nor that it was only a partial delivery. I also found it unfortunate that some emails were sent in French.
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Response from France Trampoline
Dear customer, we thank you for your order with us. Due to the current global situation, our supply chains did not function with the usual reliability. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Yvette D.
Rating: 5 out of 5
following a purchase from 18/06/2020
We are very satisfied with our trampoline. Despite the difficulties related to the current pandemic, France Trampoline has shown great professionalism!
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Isabelle F.
Rating: 5 out of 5
following a purchase from 05/08/2020
Exact ease and perfect and quick information, very good quality products, I would recommend France trampoline without hesitation. Thank you for your good services
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Audrey T.
Rating: 5 out of 5
following a purchase from 27/05/2020
Quality material, secured, therefore ideal for children. The recommended ones were available and met our expectations, while guiding us on the best offers. Thank you
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Thomas V.
Rating: 5 out of 5
following a purchase from 17/08/2020
Very good
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Laetitia M.
Rating: 5 out of 5
following a purchase from 28/08/2020
Efficient, responsive, available and excellent quality products that are followed over time (models). Bravo! I recommend!
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Caroline P.
Rating: 5 out of 5
following a purchase from 04/07/2020
The wait was long but not disappointing: Very good material ...
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Éric S.
Rating: 5 out of 5
following a purchase from 27/07/2020
The service has been excellent. We made a mistake when ordering (we ordered two products and the availability times were different, so I had everything done in a single delivery). It was a gift and it wasn't going to arrive on time due to the error, I sent a message and they contacted me immediately and solved the problem at no cost.
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Mickaël R.
Rating: 3 out of 5
following a purchase from 07/07/2020
Order took a very long time to arrive.
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Response from France Trampoline
Hello and thank you for this feedback. Indeed, we have experienced supply delays and extended delivery times. Despite all our efforts and the regular updating of deadlines on our site, we are sorry that we could not deliver to you sooner. However, we hope that your order will give you complete satisfaction. Best regards, the France Trampoline team.
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Annie T.
Rating: 5 out of 5
following a purchase from 24/08/2020
It is very satisfying to find spare parts for a trampoline purchased four years ago. And it is also very satisfying to discover that the quality of the spare parts is just as good, if not better, than the originals. The delivery was quite fast and delivered by a serious and friendly carrier. I recommend France-trampoline to my acquaintances likely to buy a quality trampoline.
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Andre L.
Rating: 5 out of 5
following a purchase from 11/05/2020
very good product of very good quality
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Aurore G.
Rating: 5 out of 5
following a purchase from 01/09/2020
The person I spoke to really took the time to explain to me, my children are very happy.
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Pierre-Yves A.
Rating: 5 out of 5
following a purchase from 26/07/2020
- everything went well - no stock at the time of the order but there was an email to explain the reason to us.
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Monique V.
Rating: 5 out of 5
following a purchase from 30/04/2020
Very good!
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Marine H.
Rating: 5 out of 5
following a purchase from 31/07/2020
Nothing to report, product conforms to the description. Delivery within the indicated deadlines at the time of order.
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