Customer reviews of France Trampoline

9,4 /10

Based on 22 066 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3 and 5 stars

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Emilie V.

Published on 19/08/2020 à 17h25 following a purchase from 08/07/2020

Excellent advice and very serious after-sales service

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Daniel E.

Published on 19/08/2020 à 15h35 following a purchase from 11/06/2020

Courteous welcome, great responsiveness and efficiency in dealing with my problem. Delivery time respected. Nothing to say!!

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Jean-yves L.

Published on 19/08/2020 à 15h14 following a purchase from 09/06/2020

Order placed easily and waiting for delivery

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Martin B.

Published on 19/08/2020 à 15h10 following a purchase from 14/05/2020

Very good quality

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Aurélia D.

Published on 19/08/2020 à 13h52 following a purchase from 11/05/2020

The product meets our expectations and the delivery was quite fast!

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Géraldine F.

Published on 19/08/2020 à 13h50 following a purchase from 17/05/2020

Quick order, clear site.

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Gerd Z.

Published on 18/08/2020 à 21h31 following a purchase from 25/05/2020

Super trampoline!

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Alexilia B.

Published on 18/08/2020 à 20h39 following a purchase from 29/05/2020

Following premature wear of the protective pad, the company was able to react quickly to our issue and sent us another one. Serious site, quality products despite our small issue, which was resolved quickly.

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Joseph V.

Published on 18/08/2020 à 17h25 following a purchase from 15/05/2020

very good to recommend

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Fanny C.

Published on 18/08/2020 à 16h31 following a purchase from 15/06/2020

I couldn't manage to order online. So I called your customer service. As always, the welcome is warm, the staff answers your questions, they are patient, courteous, and pleasant. In 10 years I have called 4 times and I recommend your products for their quality.

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Jerome M.

Published on 18/08/2020 à 13h25 following a purchase from 10/05/2020

The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.

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Response from France Trampoline Published on 12/05/2020

Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: [email protected] Best regards, The France Trampoline Team.

Robin T.

Published on 18/08/2020 à 13h18 following a purchase from 29/03/2020

Very good.

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Pasha C.

Published on 18/08/2020 à 09h14 following a purchase from 06/04/2020

Would highly recommend France Trampoline for excellent quality products and fantastic customer service. Ordered zip line, Ninja slack line and large oval trampoline in May and thank goodness we did as it kept our children happy, fit and busy during lockdown.

Jean Marc M.

Published on 18/08/2020 à 09h13 following a purchase from 25/05/2020

Great product, team present despite a difficult period, I recommend with my eyes closed

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Valerie V.

Published on 18/08/2020 à 08h11 following a purchase from 29/06/2020

A little long on the delivery. The date announced at the order was not respected.

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Jodi W.

Published on 17/08/2020 à 21h41 following a purchase from 13/06/2020

Very good service, by telephone and using the site.

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James C.

Published on 17/08/2020 à 20h19 following a purchase from 15/06/2020

To the point of making the order, the service was good. After the money had been paid, it descended downhill quickly. Not great in any way.

Response from France Trampoline Published on 18/06/2020

Hello, we're sorry to learn of your dissatisfaction. We couldn't find any email from you regarding your order. Unfortunately, we are still suffering the consequences of the health crisis. At the time of your order, your product was indicated as being out of stock with a restocking date of July 31st. The restocking date was met, your order was shipped on July 27th. We make every effort to inform you as clearly as possible, the restocking dates of our products are indicated on each product. The France Trampoline team is at your disposal for any question by email or telephone. We would like to apologize for the delay in receiving your order. We apologize for the delay in receiving your order,

Dominique F.

Published on 17/08/2020 à 20h10 following a purchase from 14/05/2020

Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.

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Response from France Trampoline Published on 18/05/2020

Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.

Emeline S.

Published on 17/08/2020 à 18h18 following a purchase from 03/07/2020

Very good quality jumping mat.

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Cyril G.

Published on 17/08/2020 à 16h32 following a purchase from 28/06/2020

I recommend. Fast delivery, super quality.

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Ludovic F.

Published on 17/08/2020 à 16h21 following a purchase from 22/04/2020

Listening and very good advice.

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Hilda D.

Published on 17/08/2020 à 14h46 following a purchase from 22/06/2020

I sent an email for advice, and we received a very quick response. Very good material, which lasts, I recommend.

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Gilles P.

Published on 17/08/2020 à 12h51 following a purchase from 05/05/2020

Very disappointed with the net that raises the mat.

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Response from France Trampoline Published on 06/05/2020

Hello, We are sincerely sorry to learn of your dissatisfaction. Please know that we take your comment into consideration to make a technical improvement to the product. Best regards, The France Trampoline Team.

Jean-marc R.

Published on 17/08/2020 à 10h55 following a purchase from 06/07/2020

Very good provider, the order arrived on time and the product corresponds well to what was presented. I recommend this high-quality site.

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Anne D.

Published on 17/08/2020 à 09h20 following a purchase from 01/07/2020

Very good product. Very attractive site.

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Ana T.

Published on 17/08/2020 à 08h29 following a purchase from 21/05/2020

Good service

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Octave S.

Published on 17/08/2020 à 08h11 following a purchase from 01/07/2020

I am satisfied with this one-time order. If I had to modify the mat again, I would call France Trampoline.

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Gaelle C.

Published on 16/08/2020 à 19h49 following a purchase from 02/05/2020

Very good phone contact, person in customer service

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Emmanuel C.

Published on 16/08/2020 à 18h52 following a purchase from 03/07/2020

Deadline respected, quick and clear response to my questions by email.

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Morgane L.

Published on 16/08/2020 à 18h50 following a purchase from 28/06/2020

Quality and fast services

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Seynabou T.

Published on 16/08/2020 à 17h57 following a purchase from 01/04/2020

Good product. Quality trampoline. Satisfied with customer service.

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Elodie A.

Published on 16/08/2020 à 16h50 following a purchase from 01/06/2020

French design and service, I was very well advised on the phone and the site is well made, you can easily find the trampoline that meets your needs. No unpleasant surprises, it meets our expectations and we spend all our time on it!

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Sebastiano C.

Published on 16/08/2020 à 16h20 following a purchase from 05/05/2020

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Maury P.

Published on 16/08/2020 à 13h32 following a purchase from 26/04/2020

After several months of waiting, I received an incomplete package (a goal cage with only the net and no metal frame!!!)

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Response from France Trampoline Published on 27/04/2020

Hello, We sincerely apologize for the inconveniences encountered. We have opened a claim with our carrier. The sales team took your request into account the same day and immediately processed the refund for the product. Best regards, The France Trampoline Team

Celine M.

Published on 15/08/2020 à 13h25 following a purchase from 26/05/2020

Despite the circumstances, very good service and product

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Fabrice L.

Published on 15/08/2020 à 10h39 following a purchase from 05/05/2020

Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.

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Response from France Trampoline Published on 09/05/2020

Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,

Loïc T.

Published on 15/08/2020 à 08h29 following a purchase from 26/05/2020

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François D.

Published on 14/08/2020 à 17h33 following a purchase from 24/05/2020

Very good quality merchandise, very long delivery times

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Christian K.

Published on 14/08/2020 à 08h48 following a purchase from 29/05/2020

Everything is great

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Ubtissem S.

Published on 13/08/2020 à 20h55 following a purchase from 17/04/2020

A trampoline that is really of very good quality. The delivery was quite fast and within the indicated time. An original trampoline shape with enough space to have fun. I recommend France Trampoline, they are very good advice, thank you.

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