Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 3 and 5 stars

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Laure D.

Published on 07/06/2020 à 09h58 following a purchase from 22/04/2020

Top

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Damien G.

Published on 07/06/2020 à 09h27 following a purchase from 27/04/2020

Very well! I called to reassure myself about how to install it. Very professional help by phone, material received quickly. Very easy to set up. It's great. Guaranteed pleasure for the whole family. Young and old alike.

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Marc H.

Published on 07/06/2020 à 08h43 following a purchase from 28/04/2020

ABSOLUTELY PERFECT AT ALL LEVELS!!! and this despite the COVID 19 crisis, WE ARE DELIGHTED and highly recommend your site

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Didier R.

Published on 07/06/2020 à 08h19 following a purchase from 13/04/2020

Very good

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Stephanie B.

Published on 06/06/2020 à 19h21 following a purchase from 26/04/2020

Very good quality product, perfectly matching our wishes, fast delivery despite the complications of confinement.

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Alain M.

Published on 06/06/2020 à 18h13 following a purchase from 25/04/2020

Product ordered perfectly conforms in quality and in favor of safety

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Veronique K.

Published on 06/06/2020 à 15h12 following a purchase from 19/04/2020

Fast despite the context

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Andreas D.

Published on 06/06/2020 à 13h34 following a purchase from 17/04/2020

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Valerie B.

Published on 06/06/2020 à 10h40 following a purchase from 25/04/2020

VERY GOOD

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Joel P.

Published on 05/06/2020 à 14h37 following a purchase from 10/04/2020

very good service, impeccable delivery time, everything is perfect

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Helene S.

Published on 05/06/2020 à 13h47 following a purchase from 24/04/2020

meets our expectations

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Aurelie W.

Published on 04/06/2020 à 15h16 following a purchase from 18/04/2020

Very good product.

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Jean-Baptiste F.

Published on 04/06/2020 à 14h36 following a purchase from 23/04/2020

No other words than: Perfect!

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Matthias S.

Published on 04/06/2020 à 14h12 following a purchase from 20/04/2020

Everything worked out!

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Jean-Francois B.

Published on 04/06/2020 à 08h20 following a purchase from 19/04/2020

Clear order and follow-up. Fast delivery. Good quality product.

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Amélie B.

Published on 03/06/2020 à 21h26 following a purchase from 09/04/2020

Always very professional and quality product.

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Fabrice D.

Published on 03/06/2020 à 20h50 following a purchase from 22/04/2020

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Patrcik L.

Published on 03/06/2020 à 16h28 following a purchase from 22/04/2020

Very professional. Quick processing of the order as well as the reception of our purchase which is also of beautiful quality.

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Justin Z.

Published on 02/06/2020 à 19h38 following a purchase from 14/04/2020

Great product, deadlines respected, good buying guide! Thank you very much

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Atelier D.

Published on 02/06/2020 à 19h34 following a purchase from 21/04/2020

Very good

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Héloïse G.

Published on 02/06/2020 à 18h26 following a purchase from 17/04/2020

Good advice and quick response from customer service. For info, my trampoline is not of your brand and without the advice, I would have ordered a protective cushion that was too large

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Celine R.

Published on 02/06/2020 à 17h53 following a purchase from 09/04/2020

Very good

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Benedicte R.

Published on 02/06/2020 à 17h43 following a purchase from 10/04/2020

Excellent service

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Katharina L.

Published on 02/06/2020 à 17h16 following a purchase from 20/04/2020

Everything works top - quality super!

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Didier R.

Published on 02/06/2020 à 16h58 following a purchase from 21/04/2020

Quality product and fast delivery.

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Laurie S.

Published on 02/06/2020 à 09h27 following a purchase from 23/04/2020

The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!

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Response from France Trampoline Published on 27/04/2020

Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your fitness trampoline went so badly. It is true that the conditions and delivery times during the entire duration of the lockdown were particularly difficult, with carriers operating with reduced staff and facing strong operational constraints due to barrier gestures and distancing. Regarding the delivery tracking, indeed in the case of automatic order returns following a delivery refusal, a computer issue prevents us from providing the customer with the tracking link for their package. We are doing everything we can to resolve this issue and we apologize for the inconvenience caused. Best regards, the France Trampoline team

Isa D.

Published on 01/06/2020 à 21h11 following a purchase from 17/04/2020

Well-made assembly instructions and available customer service.

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Christine L.

Published on 01/06/2020 à 19h34 following a purchase from 10/04/2020

There was an order error, I received the package of another person. I had to wait.

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Response from France Trampoline Published on 13/04/2020

Hello, we are sorry for the problem encountered during the preparation of your order! This is a situation that happens extremely rarely, but unfortunately, you experienced it. We apologize for this error and remain at your disposal for any questions. The France Trampoline team

Arnaud P.

Published on 01/06/2020 à 17h38 following a purchase from 11/04/2020

The material is compliant. However, we had requested a small commercial gesture as we are regular customers. Every year we renew our equipment. Last year we bought a net but the zipper is of very poor quality and is already broken. No gesture was made....

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Response from France Trampoline Published on 11/04/2020

Hello, and thank you for taking the time to leave us a comment. Please feel free to contact us at [email protected], we will be happy to offer you a commercial gesture to thank you for your trust and loyalty! The France Trampoline team

Robert G.

Published on 01/06/2020 à 17h34 following a purchase from 10/04/2020

Top-notch after-sales service. Quality material. I recommend it without hesitation. I had a small issue with a part during assembly, the replacement was done easily and quickly. Excellent.

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Nacira S.

Published on 01/06/2020 à 16h22 following a purchase from 21/04/2020

Quality product, ultra-fast delivery

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Lionel M.

Published on 01/06/2020 à 14h51 following a purchase from 21/04/2020

Product conforms.

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Mathieu M.

Published on 01/06/2020 à 12h35 following a purchase from 21/04/2020

Very good service. The trampoline meets our expectations and is very sturdy. However, we fixed the legs in concrete because we have a lot of wind. Perfect!

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Matthieu P.

Published on 01/06/2020 à 11h51 following a purchase from 18/04/2020

Quality product, fast delivery

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Thierry Q.

Published on 01/06/2020 à 11h47 following a purchase from 21/04/2020

One part is not suitable and proves to be unsafe for the use of the whole. We did not receive a response to our request made by email with attached photographs as requested. We cannot develop our site with this type of material under these conditions.

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Response from France Trampoline Published on 22/04/2020

Hello, we are sorry to hear that your order did not meet your satisfaction. We were able to verify your file and a return has been immediately scheduled. According to the information we have, this new order was indeed delivered to you on May 4th. We hope that this one will suit you! The France Trampoline team

Laetitia P.

Published on 01/06/2020 à 11h39 following a purchase from 14/04/2020

Good

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Audrey H.

Published on 01/06/2020 à 11h37 following a purchase from 05/04/2020

Excellent product. The protective cushions disintegrate much less quickly than those from China. Sure, it costs more, but I return to France Trampoline for the quality!

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Christian P.

Published on 01/06/2020 à 10h43 following a purchase from 20/04/2020

Very good

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Francois B.

Published on 01/06/2020 à 10h39 following a purchase from 22/04/2020

Quality product, fast delivery... the best of trampolines

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Jean D.

Published on 01/06/2020 à 10h19 following a purchase from 07/04/2020

Nothing to report, everything was perfect

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