Customer reviews of France Trampoline

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Georges M.

Rating: 5 out of 5

Published on 03/05/2020 à 11h58 following a purchase from 07/04/2020

Fast delivery even in times of crisis.

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Cyrille M.

Rating: 5 out of 5

Published on 02/05/2020 à 20h55 following a purchase from 02/04/2020

Product compliant, very good follow-up. Fast shipping.

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Laurent S.

Rating: 5 out of 5

Published on 02/05/2020 à 18h48 following a purchase from 07/04/2020

Order arrived quickly and product correct according to my expectations.

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Guillaume M.

Rating: 5 out of 5

Published on 02/05/2020 à 15h59 following a purchase from 26/03/2020

High quality service: the people at the call center are very professional, attentive and very welcoming. The provided material was compliant. A slight delay in delivery and transport costs consequently refunded, appreciated commercial gesture. In short, nothing to complain about, perfect!

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Sebastien M.

Rating: 5 out of 5

Published on 01/05/2020 à 21h23 following a purchase from 07/04/2020

Receipt of the trampoline net as per the order

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Aurelia C.

Rating: 5 out of 5

Published on 01/05/2020 à 20h44 following a purchase from 03/04/2020

Great, it rocks!

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Frederic M.

Rating: 5 out of 5

Published on 01/05/2020 à 19h41 following a purchase from 06/04/2020

Nothing to say! Telephone reception and advice at the 'TOP'. Delivery on time, 'negotiated' price quickly... maybe too much?? Very professional carrier (or chain of carriers) until delivery in the garden!! BRAVO No damaged packages Complete packages Assembly instructions complete except for the use of the jumping mat protection I suppose.

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Christophe C.

Rating: 5 out of 5

Published on 01/05/2020 à 19h35 following a purchase from 04/04/2020

Quality product and in accordance with the order. Very short delivery times despite the confinement. I am very satisfied with the service.

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Benedicte G.

Rating: 5 out of 5

Published on 01/05/2020 à 17h56 following a purchase from 03/04/2020

Perfect advice and timely delivery despite covid

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Jean Francois M.

Rating: 5 out of 5

Published on 01/05/2020 à 17h51 following a purchase from 04/04/2020

A professional team that contacted me before sending my order to confirm that there was no error on the size of the model ordered. This avoided a return and wasted time.

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Elouan T.

Rating: 5 out of 5

Published on 01/05/2020 à 17h26 following a purchase from 03/04/2020

Very good

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Jean-luc B.

Rating: 5 out of 5

Published on 01/05/2020 à 16h32 following a purchase from 06/04/2020

Replacement of the fabric for 48 springs of our trampoline after 8 years outside without protection. Very good quality material. Fast delivery despite the confinement.

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Erwan B.

Rating: 5 out of 5

Published on 01/05/2020 à 15h22 following a purchase from 04/04/2020

Very professional

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David P.

Rating: 5 out of 5

Published on 01/05/2020 à 10h11 following a purchase from 28/03/2020

THE RIGHT NET!

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Rozenn D.

Rating: 5 out of 5

Published on 01/05/2020 à 09h55 following a purchase from 28/03/2020

Perfect

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Thomas P.

Rating: 5 out of 5

Published on 01/05/2020 à 09h13 following a purchase from 04/04/2020

+ : Modern and stylish weight bags. Well suited for a trampoline. Hermetic. Small issue encountered with the handle that tore -> The very professional and responsive customer service graciously sent me a replacement - : Opening a bit small for filling with sand.

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Christine P.

Rating: 5 out of 5

Published on 01/05/2020 à 09h12 following a purchase from 08/04/2020

Of very very good quality........ I am super satisfied and my grandson even more 😁😁😁

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Emmanuel P.

Rating: 5 out of 5

Published on 01/05/2020 à 09h11 following a purchase from 08/04/2020

High quality item and material!!! Indiana zip line Fast delivery (despite the context) I recommend without reservation

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Thierry V.

Rating: 5 out of 5

Published on 01/05/2020 à 08h54 following a purchase from 29/03/2020

Good material, good delivery. An explanation for fixing the cushions would be great.

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Matthieu O.

Rating: 5 out of 5

Published on 01/05/2020 à 08h30 following a purchase from 02/04/2020

Order as per and delivered quickly in these times of confinement

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Jean-raphaël D.

Rating: 5 out of 5

Published on 30/04/2020 à 20h50 following a purchase from 08/04/2020

this is the 2nd zip line I am installing. More expensive but of better quality and sturdier. The only complaint I can make (as with the first one) is that the cable and support are not made of stainless steel!

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Christophe J.

Rating: 5 out of 5

Published on 30/04/2020 à 19h48 following a purchase from 31/03/2020

Hello, Very good quality of the tarp. Delivery time very good given the current context. Thank you to the whole team.

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Jean B.

Rating: 5 out of 5

Published on 30/04/2020 à 19h41 following a purchase from 30/03/2020

Products as described and performing delivered on time

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Daniel D.

Rating: 5 out of 5

Published on 30/04/2020 à 15h28 following a purchase from 01/04/2020

Compliant with the order made and fast and careful delivery

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Nicolas H.

Rating: 5 out of 5

Published on 30/04/2020 à 15h27 following a purchase from 02/04/2020

Very good quality trampoline, attentive and responsive team

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Maryna D.

Rating: 5 out of 5

Published on 30/04/2020 à 14h50 following a purchase from 02/04/2020

Simple order, no delivery issues, meets my expectations.

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Adeline J.

Rating: 5 out of 5

Published on 30/04/2020 à 13h37 following a purchase from 06/04/2020

Perfect. Quality product.

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Stephanie L.

Rating: 1 out of 5

Published on 30/04/2020 à 13h27 following a purchase from 31/03/2020

no reception to date and the payment has been cashed

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Response from France Trampoline Published on 31/03/2020

Hello, and thank you for taking the time to leave us a comment. After checking, it turns out that indeed your package encountered a setback during delivery, which caused several days of delay. We confirm that it has indeed left our warehouses today and will be delivered to you very soon. We apologize for the inconvenience caused. The France Trampoline team

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Nadjemdine S.

Rating: 5 out of 5

Published on 30/04/2020 à 13h14 following a purchase from 07/04/2020

I contacted France trampoline regarding a warranty operation for a trampoline part, so a standard exchange. My request was processed in a very reasonable time despite the current confinement situation. An email exchange, then a phone call, everything went super well, the cushion was delivered to my home in record time. A positive point in addition to the excellent quality of the trampoline we purchased last year, BRAVO!!

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Manfred E.

Rating: 3 out of 5

Published on 30/04/2020 à 11h40 following a purchase from 02/04/2020

Quality of the jumping mat and springs is top, but the delivery time of 3 weeks was very long.

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Fabrice D.

Rating: 5 out of 5

Published on 30/04/2020 à 10h57 following a purchase from 31/03/2020

Spare part difficult to find on the site (as it is no longer the same). Equivalent reference indicated after message exchange. Received quickly given the circumstances. The replacement reference seems to me to be of better quality.

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Denis B.

Rating: 5 out of 5

Published on 29/04/2020 à 21h39 following a purchase from 26/03/2020

The Ninja + zip line pack is excellent. Very good quality, and easy to assemble. For the zip line, the trees should not be too big (

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Ovidiu P.

Rating: 5 out of 5

Published on 29/04/2020 à 20h49 following a purchase from 03/04/2020

Top-notch, an ideal gift for our son who loves it! Very satisfied, nothing to say!

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Thierry G.

Rating: 5 out of 5

Published on 29/04/2020 à 19h47 following a purchase from 13/03/2020

simple and quick

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Juliette B.

Rating: 5 out of 5

Published on 29/04/2020 à 18h15 following a purchase from 31/03/2020

Very good service. Informed advice from a consultant over the phone. However, the initial delivery time was supposed to be 4 weeks and we received it after 2 weeks. The assembly is well explained but takes a bit of time.

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El Fassi E.

Rating: 5 out of 5

Published on 29/04/2020 à 14h22 following a purchase from 31/03/2020

Very satisfied, product as described and fast delivery

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Melanie M.

Rating: 5 out of 5

Published on 29/04/2020 à 13h16 following a purchase from 18/03/2020

I am very happy with the service, I was advised on the parts to repair my trampoline and was sent a basket already ready to validate. In the end, the trampoline is like new!

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Gérald G.

Rating: 5 out of 5

Published on 29/04/2020 à 09h37 following a purchase from 29/03/2020

Very professional, attentive to the customer

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Loic L.

Rating: 3 out of 5

Published on 28/04/2020 à 18h27 following a purchase from 19/03/2020

We received the order on April 8th, noticed a defect in the net and reported it by email that evening.......still no response!!!!!

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Response from France Trampoline Published on 21/03/2020

Hello, and thank you for taking the time to leave us a comment. We apologize for the delays in our response, due to a team operating with reduced staff since the beginning of the health confinement. We are doing everything we can to respond to you quickly, and we apologize for the inconvenience caused. Counting on your understanding, The France Trampoline team

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Augustin H.

Rating: 3 out of 5

Published on 28/04/2020 à 16h53 following a purchase from 18/03/2020

I had difficulty getting information about the order... the shipment was very long without any information, to this day I still have not received all the ordered products, but I have been billed and charged

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Response from France Trampoline Published on 22/03/2020

Hello, We confirm that your order was shipped on April 7th and handed over to the DPD carrier for delivery. We are contacting them to get more information regarding your package. We remain at your disposal for any further information. The France Trampoline team