France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
this is the 2nd zip line I am installing. More expensive but of better quality and sturdier. The only complaint I can make (as with the first one) is that the cable and support are not made of stainless steel!
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Christophe J.
Rating: 5 out of 5
following a purchase from 31/03/2020
Hello, Very good quality of the tarp. Delivery time very good given the current context. Thank you to the whole team.
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Jean B.
Rating: 5 out of 5
following a purchase from 30/03/2020
Products as described and performing delivered on time
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Daniel D.
Rating: 5 out of 5
following a purchase from 01/04/2020
Compliant with the order made and fast and careful delivery
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Nicolas H.
Rating: 5 out of 5
following a purchase from 02/04/2020
Very good quality trampoline, attentive and responsive team
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Maryna D.
Rating: 5 out of 5
following a purchase from 02/04/2020
Simple order, no delivery issues, meets my expectations.
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Adeline J.
Rating: 5 out of 5
following a purchase from 06/04/2020
Perfect. Quality product.
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Stephanie L.
Rating: 1 out of 5
following a purchase from 31/03/2020
no reception to date and the payment has been cashed
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, it turns out that indeed your package encountered a setback during delivery, which caused several days of delay. We confirm that it has indeed left our warehouses today and will be delivered to you very soon. We apologize for the inconvenience caused. The France Trampoline team
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Nadjemdine S.
Rating: 5 out of 5
following a purchase from 07/04/2020
I contacted France trampoline regarding a warranty operation for a trampoline part, so a standard exchange. My request was processed in a very reasonable time despite the current confinement situation. An email exchange, then a phone call, everything went super well, the cushion was delivered to my home in record time. A positive point in addition to the excellent quality of the trampoline we purchased last year, BRAVO!!
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Manfred E.
Rating: 3 out of 5
following a purchase from 02/04/2020
Quality of the jumping mat and springs is top, but the delivery time of 3 weeks was very long.
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Fabrice D.
Rating: 5 out of 5
following a purchase from 31/03/2020
Spare part difficult to find on the site (as it is no longer the same). Equivalent reference indicated after message exchange. Received quickly given the circumstances. The replacement reference seems to me to be of better quality.
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Denis B.
Rating: 5 out of 5
following a purchase from 26/03/2020
The Ninja + zip line pack is excellent. Very good quality, and easy to assemble. For the zip line, the trees should not be too big (
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Ovidiu P.
Rating: 5 out of 5
following a purchase from 03/04/2020
Top-notch, an ideal gift for our son who loves it! Very satisfied, nothing to say!
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Thierry G.
Rating: 5 out of 5
following a purchase from 13/03/2020
simple and quick
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Juliette B.
Rating: 5 out of 5
following a purchase from 31/03/2020
Very good service. Informed advice from a consultant over the phone. However, the initial delivery time was supposed to be 4 weeks and we received it after 2 weeks. The assembly is well explained but takes a bit of time.
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El Fassi E.
Rating: 5 out of 5
following a purchase from 31/03/2020
Very satisfied, product as described and fast delivery
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Melanie M.
Rating: 5 out of 5
following a purchase from 18/03/2020
I am very happy with the service, I was advised on the parts to repair my trampoline and was sent a basket already ready to validate. In the end, the trampoline is like new!
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Gérald G.
Rating: 5 out of 5
following a purchase from 29/03/2020
Very professional, attentive to the customer
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Loic L.
Rating: 3 out of 5
following a purchase from 19/03/2020
We received the order on April 8th, noticed a defect in the net and reported it by email that evening.......still no response!!!!!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We apologize for the delays in our response, due to a team operating with reduced staff since the beginning of the health confinement. We are doing everything we can to respond to you quickly, and we apologize for the inconvenience caused. Counting on your understanding, The France Trampoline team
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Augustin H.
Rating: 3 out of 5
following a purchase from 18/03/2020
I had difficulty getting information about the order... the shipment was very long without any information, to this day I still have not received all the ordered products, but I have been billed and charged
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Response from France Trampoline
Hello, We confirm that your order was shipped on April 7th and handed over to the DPD carrier for delivery. We are contacting them to get more information regarding your package. We remain at your disposal for any further information. The France Trampoline team
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David D.
Rating: 5 out of 5
following a purchase from 25/03/2020
Very good feeling about the delivery, overall service,...
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Eric-Olivier M.
Rating: 5 out of 5
following a purchase from 19/03/2020
True professionals, attentive and responsive to all requests. Already a customer since 2014, they remain at the top.
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Anne V.
Rating: 5 out of 5
following a purchase from 15/03/2020
Very good solid and durable product! Fast delivery very good!
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Ronan S.
Rating: 5 out of 5
following a purchase from 22/03/2020
Very good telephone reception that quickly allowed me to resolve my problem.
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Séverine M.
Rating: 5 out of 5
following a purchase from 28/03/2020
Perfect. Good order tracking, top customer service.
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Marion S.
Rating: 5 out of 5
following a purchase from 18/03/2020
Delivery in accordance with my order. Perfect!
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Guillaume M.
Rating: 5 out of 5
following a purchase from 30/03/2020
Despite a complicated period (COVID-19) the delivery was fast
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Maryline R.
Rating: 5 out of 5
following a purchase from 26/03/2020
very good product. fast delivery
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Emmanuel B.
Rating: 5 out of 5
following a purchase from 16/03/2020
Efficient and fast, great service, you can order with your eyes closed!
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Ludovic L.
Rating: 5 out of 5
following a purchase from 26/03/2020
Order of a new jumping mat received quite quickly given the confinement situation. Well done. Quality product. The old one was 6 years old. The trampoline itself has not aged.
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Matthieu P.
Rating: 5 out of 5
following a purchase from 15/03/2020
Professional, nothing to say. Fast and efficient. Thank you
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Francis M.
Rating: 5 out of 5
following a purchase from 02/03/2020
Quality products
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Frederic C.
Rating: 5 out of 5
following a purchase from 30/03/2020
I called because during this particular period we are going through I was not sure about the process and I was also unsure about my dimensions. Just a jumping mat to repurchase. I had a very pleasant advisor who was able to answer and guide me. The package arrived and 30 minutes later it was set up..thank you for this pleasant service and the speed of the deadlines. I will come back to you as soon as needed especially since it is a French company..thank you
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Guillaume P.
Rating: 5 out of 5
following a purchase from 29/03/2020
Fast, very correct packaging, quick response if questions
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Régis M.
Rating: 5 out of 5
following a purchase from 19/03/2020
Always very good quality material. A bit expensive but lasts over time.
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Francine R.
Rating: 5 out of 5
following a purchase from 25/03/2020
Fast delivery despite the Covid 19 crisis! The net has not yet been replaced; the attachment system under the platform is a bit different from the original net! We hope that the installation will be just as simple! Best regards
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Juliette J.
Rating: 5 out of 5
following a purchase from 24/03/2020
Product conforms to the description.
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David V.
Rating: 5 out of 5
following a purchase from 22/03/2020
Good service and deadline respected
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Marion G.
Rating: 5 out of 5
following a purchase from 17/03/2020
I am happy because you are even careful when ordering 2 different products for different trampoline sizes! Very good team
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Hubert C.
Rating: 5 out of 5
following a purchase from 02/04/2020
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