Customer reviews of France Trampoline

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Sébastien B.

Rating: 5 out of 5

Published on 10/07/2019 à 18h20 following a purchase from 19/06/2019

Very good service with very attentive people on the phone.

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Alexandre M.

Rating: 5 out of 5

Published on 10/07/2019 à 15h57 following a purchase from 14/06/2019

Perfect!

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Pierre W.

Rating: 5 out of 5

Published on 10/07/2019 à 15h33 following a purchase from 18/06/2019

Perfect customer service request and top return.

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Geraldine V.

Rating: 5 out of 5

Published on 10/07/2019 à 10h23 following a purchase from 19/06/2019

Perfect

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Renan N.

Rating: 5 out of 5

Published on 10/07/2019 à 08h58 following a purchase from 15/06/2019

Perfect!

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Nancy M.

Rating: 5 out of 5

Published on 10/07/2019 à 08h47 following a purchase from 05/06/2019

Excellent material! Easy ordering and delivery. Very satisfied!

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Jerome V.

Rating: 5 out of 5

Published on 09/07/2019 à 15h15 following a purchase from 17/06/2019

Top

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Christophe R.

Rating: 5 out of 5

Published on 09/07/2019 à 12h50 following a purchase from 27/05/2019

Very good product and at least we have a contact person, the information and telephone service is competent. I recommend

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Alain G.

Rating: 5 out of 5

Published on 09/07/2019 à 10h54 following a purchase from 17/06/2019

Very good, delivery on time and in person

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Konstantinos S.

Rating: 5 out of 5

Published on 09/07/2019 à 09h58 following a purchase from 18/06/2019

Tip top

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Pierre C.

Rating: 5 out of 5

Published on 09/07/2019 à 09h49 following a purchase from 18/06/2019

Very good advice over the phone and perfect deliveries

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Christophe B.

Rating: 5 out of 5

Published on 09/07/2019 à 08h59 following a purchase from 18/06/2019

A really top product with impeccable fast delivery

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Irene G.

Rating: 5 out of 5

Published on 09/07/2019 à 08h31 following a purchase from 08/06/2019

Excellent service

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Danielle V.

Rating: 3 out of 5

Published on 09/07/2019 à 08h13 following a purchase from 14/06/2019

I ordered a trampoline roof at the end of June, received a first package with a mat that was not meant for me. After a complaint, I received a second package with a tube. Still not the right product. In the meantime, they had a carrier come to pick up the first package, and a postal label for me to return the second package. All this to say that you should not order in the summer, as the summer team is not reliable. Response from customer service that I got on the phone.

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Response from France Trampoline Published on 18/06/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry for the various delays you may have encountered with your order, both in terms of preparation and delivery, which do not reflect the quality of service we offer. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team

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Peter B.

Rating: 3 out of 5

Published on 08/07/2019 à 19h10 following a purchase from 30/06/2019

Order processing and information flow exemplary, delivery by the freight forwarder a complete disaster, no adherence to the agreed delivery time, no prior agreed call 30 minutes before delivery, incompetent and unfriendly staff after telephone inquiry.

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Response from France Trampoline Published on 02/07/2019

Dear customer, thank you for your feedback. We want to continuously improve, so your suggestions are very important to us. We are glad that you are very satisfied with the order processing and information flow. Unfortunately, during the holiday season, the delivery time can sometimes be a bit extended. The freight forwarder can unfortunately be overwhelmed with work... We apologize for this unfortunate incident. We still hope that you are satisfied with your Ovalie 430 trampoline and that it fully meets your expectations. Best regards, your trampoline technology team.

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Stephanie M.

Rating: 5 out of 5

Published on 08/07/2019 à 18h35 following a purchase from 01/06/2019

After a long time looking at trampolines online, we chose to buy from France Trampoline the 5m rectangle for our son who is a fan of buckets, and we really do not regret our purchase. The trampoline is of excellent quality in terms of stability, the nets are perfect and the jumping mat offers impeccable bounce. It is a product of very high quality regarding the customer service we dealt with because we thought we had an issue with the bars during assembly, nothing to complain about, they were perfectly friendly. We highly recommend France Trampoline, the prices are indeed higher than in some stores but the quality is there.

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Raymond O.

Rating: 5 out of 5

Published on 08/07/2019 à 14h34 following a purchase from 17/06/2019

Nothing to report

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Mathieu P.

Rating: 5 out of 5

Published on 08/07/2019 à 12h54 following a purchase from 17/06/2019

Super fast delivery. Product meets my expectations and especially those of my daughters. I think it's the ideal size for doing acrobatics safely. It seems to be of quality, we'll see over time. It is rather aesthetic compared to some other cheaper models. I think it is essential to buy the ground anchoring system to avoid a disaster in case of strong winds.

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Léa B.

Rating: 5 out of 5

Published on 08/07/2019 à 11h19 following a purchase from 16/06/2019

Very good quality, fully meets our expectations.

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Thierry A.

Rating: 5 out of 5

Published on 08/07/2019 à 09h31 following a purchase from 17/06/2019

perfect

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Nadjemdine S.

Rating: 5 out of 5

Published on 07/07/2019 à 21h52 following a purchase from 17/06/2019

Perfect service, an excellent quality trampoline, perfectly matches our search, comfort and safety are on point, well done

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Rodolphe A.

Rating: 5 out of 5

Published on 07/07/2019 à 16h25 following a purchase from 16/06/2019

Perfect!

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Nathalie P.

Rating: 5 out of 5

Published on 07/07/2019 à 15h39 following a purchase from 16/06/2019

Delivered very quickly

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Mirja W.

Rating: 5 out of 5

Published on 05/07/2019 à 20h18 following a purchase from 26/06/2019

Excellent advice! Top trampoline! We would buy again immediately 😊

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Marie-gabrielle D.

Rating: 5 out of 5

Published on 05/07/2019 à 08h14 following a purchase from 13/06/2019

I appreciated that my order, seemingly heterogeneous, was verified by phone, I found that very professional.

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Delphine F.

Rating: 5 out of 5

Published on 04/07/2019 à 20h12 following a purchase from 06/06/2019

Good site, well stocked. Quality of received products excellent. Good communication from the site regarding delivery. And now, my old trampoline looks brand new!

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Clara B.

Rating: 5 out of 5

Published on 04/07/2019 à 17h34 following a purchase from 11/06/2019

Quality and speed in shipping

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Jean-claude B.

Rating: 5 out of 5

Published on 04/07/2019 à 16h26 following a purchase from 13/06/2019

Fast delivery. Top-notch material.

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Jean Maurice L.

Rating: 5 out of 5

Published on 03/07/2019 à 13h34 following a purchase from 12/06/2019

Very good

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Julie D.

Rating: 5 out of 5

Published on 03/07/2019 à 10h21 following a purchase from 12/06/2019

Top

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Yannick D.

Rating: 5 out of 5

Published on 03/07/2019 à 09h29 following a purchase from 10/06/2019

Great efficiency when ordering. Easy to contact the company and get the right information. Strong responsiveness and speed of ordering and delivery. There was a small sewing defect on one part and it was replaced within 24 hours. In summary: remarkable! Thank you

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Anja R.

Rating: 5 out of 5

Published on 02/07/2019 à 21h40 following a purchase from 20/06/2019

I am very satisfied with the trampoline. Fast shipping, very nice contact, great handling, everything as described. The kids have a lot of fun with it. Very professional shop and good product quality. Thank you very much!

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Philippe D.

Rating: 5 out of 5

Published on 02/07/2019 à 21h33 following a purchase from 10/06/2019

The product is good (Wow Trampoline 460) The assembly is well documented and without difficulty Efficient and fast delivery. No issues

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Sophie C.

Rating: 5 out of 5

Published on 02/07/2019 à 19h59 following a purchase from 11/06/2019

Fast delivery.

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Eric B.

Rating: 5 out of 5

Published on 02/07/2019 à 19h51 following a purchase from 11/06/2019

Very good

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Pierre B.

Rating: 5 out of 5

Published on 02/07/2019 à 18h53 following a purchase from 11/06/2019

CLEAR EXPLANATIONS FOR EACH PRODUCT

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Cyrille L.

Rating: 5 out of 5

Published on 02/07/2019 à 12h45 following a purchase from 09/06/2019

Order as described - Fast delivery - Good quality packaging Everything is ok. Thank you.

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Véronique B.

Rating: 5 out of 5

Published on 01/07/2019 à 21h14 following a purchase from 07/06/2019

Perfect

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Alain V.

Rating: 1 out of 5

Published on 01/07/2019 à 18h50 following a purchase from 07/06/2019

poor consideration by customer service of the problem encountered with the zip line after only a week of use

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Response from France Trampoline Published on 10/06/2019

Hello, and thank you for taking the time to leave us a comment. We are sorry for this brake problem on this product which is nevertheless very successful with our customers and has one of the highest satisfaction rates! In order to activate the warranty on this product, could you please send us some photos of the defective part to the address [email protected]? As soon as we receive the elements, we will proceed with the replacement of the product. In the meantime, we remain at your disposal for any questions. Best regards, the France Trampoline team

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Lynda T.

Rating: 5 out of 5

Published on 01/07/2019 à 16h50 following a purchase from 07/06/2019

Satisfied with my purchase, to recommend.

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