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C
Rating: 5 out of 5
Good quality material, fast delivery, product easy to assemble when there are 2 people
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Excellent follow-up (replacement of a tarp), package sent with impressive speed. All good!
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J
Rating: 5 out of 5
No problem, fast and compliant shipping
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S
Rating: 3 out of 5
Everything actually went well, unfortunately it was not clear on the homepage that the fiberglass bows no longer need to be used with rubber bands. That is, no detailed info that it would hold without rubber bands. The assistance for assembly was great! We were able to reuse the old bows and therefore we actually didn't need the new bows. However, we kept them because the whole back and forth shipping would be cumbersome.
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A
Rating: 5 out of 5
Excellent follow-up (replacement of a mat), package sent with impressive speed. All good!
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M
Rating: 5 out of 5
Fast delivery. Friendly and understanding responses. Goods are TOP 👍
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F
Rating: 5 out of 5
Good
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N
Rating: 5 out of 5
top as always
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A
Rating: 5 out of 5
I am delighted with my order. The trampoline is of very good quality and I received it quickly. I recommend the France trampoline site
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T
Rating: 5 out of 5
fast and responsive
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N
Rating: 5 out of 5
Quality product Customer service available and efficient
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L
Rating: 5 out of 5
Good
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L
Rating: 5 out of 5
everything was perfect the delivery time the packaging a very good quality product that entertained the children all weekend I recommend
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A
Rating: 5 out of 5
Top product
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T
Rating: 5 out of 5
After initial skepticism (higher individual amount), I am very satisfied with the provider. Always happy to return. Very nice support and a great understanding in case of problems.
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J
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
I had already ordered the spare part. I was able to simply reorder this part from my account. The delivery was quick.
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C
Rating: 5 out of 5
We replaced our net which was torn. However, our trampoline is over 10 years old. Assembly advice would have been welcome. The quality seems good.
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L
Rating: 5 out of 5
N/A
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V
Rating: 5 out of 5
Compliant
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F
Rating: 3 out of 5
partially heard request for the provision of spare parts for France Trampoline products. No response regarding the pole fixings.
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Response from France Trampoline
Dear Sir or Madam, we apologize for not having seen your message in your order. Messages sent in an order are for the carriers and are transmitted automatically. Our customer service will contact you to respond to your request. Sincerely, The France Trampoline team
K
Rating: 3 out of 5
The net was difficult to install, it seems narrower than the original one.... On the other hand, the elastic fasteners for the net are shorter and thinner than the original ones, is this normal or is it also a mistake...?
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Response from France Trampoline
Dear Sir or Madam, We invite you to contact our customer service directly by email or WhatsApp with photos. They will be able to quickly review your request. According to our technical information, products do evolve over the years but strictly respect safety requirements for your children. The France Trampoline team
S
Rating: 5 out of 5
N/A
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P
Rating: 5 out of 5
Perfect service. Delivery to Belgium without problems after a phone contact with the delivery company. Assembly well explained, but it takes two people. Quality material.
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C
Rating: 1 out of 5
I am still waiting for my order
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Response from France Trampoline
Dear Sir or Madam, Your request is being processed with the carrier for only a few days. Rest assured that your file is being monitored and we are making follow-ups if necessary. Searches can take several days and a reshipment will be made once the carrier confirms the loss of the package. We must follow the process closely in such cases. We thank you for your patience and understanding. The France Trampoline team.
V
Rating: 5 out of 5
I was missing some parts because the boxes were opened, the after-sales service was very responsive and sent them to me in less than a week thank you it is very pleasant to deal with responsive and competent people!
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C
Rating: 5 out of 5
Purchase of a replacement net. Everything is in accordance with the order and perfect
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J
Rating: 5 out of 5
very good welcome competent staff and attentive to the customer the advice given is relevant and in line with the expressed need and helps avoid a bad product choice when ordering I recommend...
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C
Rating: 5 out of 5
Order on France trampoline net with poles very good merchandise easy to assemble, solid fast delivery by carrier, I recommend
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E
Rating: 5 out of 5
Perfect delivery on time. Everything very well packaged and protected. Material of qualitative appearance remains to be tested over time
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C
Rating: 5 out of 5
Perfect, the order arrived on time as expected. The product was very well packaged and in accordance with the description and my expectations.
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C
Rating: 5 out of 5
Perfect, efficient customer service, attentive and responsive
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S
Rating: 5 out of 5
Delivered on time and good quality of the material
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M
Rating: 5 out of 5
Order received quickly, after checking the measurements, fortunately, because I had made a mistake. I really recommend this site.
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F
Rating: 1 out of 5
Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)
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Response from France Trampoline
Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team
I
Rating: 5 out of 5
I was able to benefit from ordering advice by phone for spare parts. I am very happy with the sturdiness of the trampoline (posts and jumping mat)
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J
Rating: 5 out of 5
I recommend this company for its products certainly but especially its customer service. I am very very satisfied.
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G
Rating: 5 out of 5
The person from France Trampoline we spoke to on the phone for advice listened to us very well and guided us for our purchases. The first one arrived very quickly and was completely in line with our expectations. The second is on pre-order so we are waiting. But we are very satisfied
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C
Rating: 5 out of 5
I ordered a protective net for the trampoline to replace the old one that had torn along the zipper even though winter has come.
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S
Rating: 5 out of 5
Delivery time respected and the service well done
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