Customer reviews of France Trampoline

9,4 /10

Based on 22 175 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 3 and 5 stars

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Cesar L.

Published on 24/05/2018 à 15h46 following a purchase from 02/05/2018

Everything very correct.

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Cyrille V.

Published on 24/05/2018 à 15h42 following a purchase from 01/05/2018

On the site, we can easily find our spare part. Jumping mat for a 20-year-old trampoline! Before sending your order, an employee contacts you to verify if we have indeed found the right part. I really appreciated that. It avoids returns and all the hassles that come with it. Then, delivery on time as announced.

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Laure B.

Published on 24/05/2018 à 15h41 following a purchase from 02/05/2018

very professional.

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Naïk H.

Published on 24/05/2018 à 15h27 following a purchase from 30/04/2018

I particularly appreciated the quality of the telephone reception to help me choose the right references. Product received as expected. And the mat is very appreciated by my daughter. Thank you.

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Àudrey B.

Published on 24/05/2018 à 14h50 following a purchase from 03/05/2018

professionalism anticipation

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Jenny C.

Published on 24/05/2018 à 13h56 following a purchase from 02/05/2018

very good

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Jean-Patrick G.

Published on 24/05/2018 à 13h54 following a purchase from 01/05/2018

Good product, easy to assemble. Very happy with my order.

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Emmanuel L.

Published on 24/05/2018 à 12h37 following a purchase from 04/05/2018

Excellent purchase. Shipping was perfect and very fast.

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Rene B.

Published on 24/05/2018 à 12h27 following a purchase from 14/05/2018

Everything went very well. Shortly after the order, I was called by an employee to clarify the delivery. One package (Abdecplane) was missing upon delivery, probably our fault for not checking completeness with the carrier. After a call, however, it was no problem; the missing package was sent to me without additional costs. The employee on the phone was very friendly and helpful.

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Marie-Hélène P.

Published on 24/05/2018 à 11h41 following a purchase from 27/04/2018

Nothing to report, good service.

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Joël P.

Published on 24/05/2018 à 11h10 following a purchase from 16/04/2018

Item took a bit long to arrive. There was no assembly instructions.

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Response from France Trampoline Published on 19/04/2018

Hello, Thank you for taking the time to comment on your order, and we apologize for this oversight regarding the assembly instructions indeed. Our sales team was able to contact you about this. We are at your disposal for any further information, The France Trampoline team.

André R.

Published on 24/05/2018 à 10h32 following a purchase from 30/04/2018

Very good. Order placed by phone. Very well advised.

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Stephane N.

Published on 24/05/2018 à 09h22 following a purchase from 02/05/2018

Always happy with your customer service,

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Ines M.

Published on 23/05/2018 à 20h14 following a purchase from 03/05/2018

Very happy with the product and the delivery

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Christophe P.

Published on 23/05/2018 à 19h11 following a purchase from 01/05/2018

Assembly done via video on YouTube

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Gregory D.

Published on 23/05/2018 à 18h56 following a purchase from 15/04/2018

Precise and complete information, nothing to complain about!

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Patrice B.

Published on 23/05/2018 à 18h33 following a purchase from 02/05/2018

Very good

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Christine D.

Published on 23/05/2018 à 16h54 following a purchase from 30/04/2018

Very good, efficient and fast service and very good quality product.

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Emilie R.

Published on 23/05/2018 à 16h15 following a purchase from 02/05/2018

Top-notch, nothing to complain about

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Aurelie R.

Published on 23/05/2018 à 15h49 following a purchase from 01/05/2018

Easy order. Product conforms. Fast delivery.

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Clarisse L.

Published on 23/05/2018 à 15h21 following a purchase from 03/05/2018

Very good product. Great telephone contact

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Cyril B.

Published on 23/05/2018 à 15h16 following a purchase from 24/04/2018

Good quality and nice finishes

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Anne-Sophie D.

Published on 23/05/2018 à 14h51 following a purchase from 01/05/2018

Perfect clear site, seller called to make sure I had chosen the right model. Nothing to complain about

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Laetitia L.

Published on 23/05/2018 à 12h11 following a purchase from 01/05/2018

I am following up on my order and the delivery scheduled for today. I want to point out a delivery problem. Indeed, having ordered a picnic table, I chose to have it delivered to my home to avoid handling when picking up the merchandise. The delivery was scheduled for today, so I took a day off to be present. Being at home, I do not have my mobile phone with me. I just realized that I received a call and a voicemail from the delivery person. He did not bother to deliver my package to my home, as requested at the time of purchase, but left it at a parcel relay 5 minutes from my house. I now have to find a day during the week when my husband does not come home too late to go pick up the package. I do not find this correct at all on the part of the delivery person. You should escalate this information.

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Response from France Trampoline Published on 05/05/2018

Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully meet your satisfaction. After verification, it appears that the Mondial Relay delivery method was indeed selected at the time of the order. For your future purchases, please note that it is of course possible to change the delivery method or address chosen for your order as long as it has not been shipped. We thank you for your understanding and remain at your disposal for any further information. The France Trampoline team

Emmanuel G.

Published on 23/05/2018 à 11h33 following a purchase from 02/05/2018

Fast, efficient, serious

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Sébastien K.

Published on 23/05/2018 à 10h17 following a purchase from 29/04/2018

Super products, I am a fan.

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Dereur B.

Published on 23/05/2018 à 09h55 following a purchase from 01/05/2018

Fast delivery and no problems

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Evelyne P.

Published on 23/05/2018 à 09h47 following a purchase from 01/05/2018

Everything is perfect, good quality product

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Frederic R.

Published on 23/05/2018 à 08h40 following a purchase from 23/04/2018

Very good product, satisfied

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Aline P.

Published on 22/05/2018 à 19h53 following a purchase from 28/04/2018

Very good quality trampoline, delivery on time, everything was perfect

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Aguirre G.

Published on 22/05/2018 à 19h33 following a purchase from 30/04/2018

Perfect

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Chloe C.

Published on 22/05/2018 à 16h57 following a purchase from 27/04/2018

Order of a very practical sample panel to make your choice and not make a mistake, especially for orders via the internet, it is never easy!!!

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Gaetano D.

Published on 22/05/2018 à 16h52 following a purchase from 20/04/2018

Everything is perfect, congratulations to the whole team

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Jean-Louis D.

Published on 22/05/2018 à 13h17 following a purchase from 26/04/2018

I really appreciated the service from France Trampoline, especially the fact that someone called me to check that I had not made a mistake in my order, proof of the seriousness of the provider.

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Maud S.

Published on 22/05/2018 à 09h22 following a purchase from 30/04/2018

Top service! Excellent product

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Olivier G.

Published on 22/05/2018 à 08h46 following a purchase from 30/04/2018

compliant with the order

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Jean-Pierre B.

Published on 21/05/2018 à 21h21 following a purchase from 28/04/2018

It's perfect.

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Cuvillier S.

Published on 21/05/2018 à 18h25 following a purchase from 19/04/2018

Fast and very professional delivery

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Nelly L.

Published on 21/05/2018 à 18h16 following a purchase from 27/04/2018

Very good advice. Fast delivery

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Stephan G.

Published on 21/05/2018 à 17h16 following a purchase from 11/05/2018

*****

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