France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Nothing to say about the product which fits what we ordered. However, the carrier is really not up to par. Dpd gives us a date and time for delivery and does not show up. In the evening we receive another appointment for the following week only to find the package left in front of the door two days later. When you know the price of delivery, it's a bit annoying.
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Response from France Trampoline
Hello, we thank you for your positive feedback on the ordered product. We apologize for the inconvenience encountered with the carrier. Normally, the delivery person cannot leave the package without handing it to someone. We will escalate the information so that this does not happen again. We renew our apologies for the inconvenience caused. The France Trampoline team.
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Andrea A.
Rating: 5 out of 5
following a purchase from 05/12/2016
excellent customer service. shipping within the agreed times recommended
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Poupin P.
Rating: 5 out of 5
following a purchase from 06/12/2016
Very clear site, delivery times perfectly respected despite the period (order placed just before Christmas), problem with the delivery person quickly handled and resolved by someone from France Trampoline: everything is okay.
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Pineau A.
Rating: 5 out of 5
following a purchase from 23/12/2016
Following a problem with carabiners on a trampoline, the response was quick and relevant.
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Bruno B.
Rating: 5 out of 5
following a purchase from 21/12/2016
Package in very good condition, items very well protected in their packaging and the parts for assembly very accessible. Delivery was made as agreed by phone beforehand.
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Francois G.
Rating: 5 out of 5
following a purchase from 22/12/2016
Excellent contact from the sales and after-sales service, serious, reactive sellers who care about customer satisfaction. Thank you Trampo jump up 300 tested by all ages from the little one of 2.5 years to Grandma of 79 years :)
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Celine D.
Rating: 5 out of 5
following a purchase from 19/12/2016
Great phone reception by Pierre Marie, fast shipping but inefficiency of the carrier.
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Bernadette R.
Rating: 5 out of 5
following a purchase from 21/12/2016
A Christmas gift for my grandchildren, so not yet assembled, I cannot evaluate it but it should be of good quality given the price and the comments on the site. The delivery was very fast and very serious.
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Patrick C.
Rating: 5 out of 5
following a purchase from 18/12/2016
Delivery was made 1 day earlier than announced, well done! However, the delivery person did not notify me beforehand... luckily I was at home. The very nice delivery person unloaded the trampoline wrapped on a pallet into my garage.
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Daniel F.
Rating: 5 out of 5
following a purchase from 20/12/2016
Friendly welcome and good advice given.
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Marta C.
Rating: 5 out of 5
following a purchase from 16/12/2016
It arrived on time, in perfect condition and meets expectations. They informed us very well on the customer service phone to solve doubts.
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Mireia P.
Rating: 5 out of 5
following a purchase from 20/12/2016
very good attention and fast shipping
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Julien A.
Rating: 5 out of 5
following a purchase from 15/12/2016
Fast delivery, friendly carrier, product as described, the children are delighted!
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Tanguy L.
Rating: 5 out of 5
following a purchase from 17/12/2016
We are very satisfied with both the product and the service. Serious and reliable company. Delivery was made on time. Assembly is a bit tricky, but the tutorials on the internet are well made and very helpful!
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Gilles F.
Rating: 5 out of 5
following a purchase from 20/12/2016
VERY GOOD
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Anthony D.
Rating: 5 out of 5
following a purchase from 08/12/2016
Well-made website. I particularly appreciated the respect for deadlines before Christmas and the responsiveness of the after-sales service to correct a defect on the hooks of the protective cover.
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Katy S.
Rating: 5 out of 5
following a purchase from 15/12/2016
Delivery times respected.
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Emilie B.
Rating: 5 out of 5
following a purchase from 10/10/2016
Quality net, advice on choice and installation top-notch. Very happy with this purchase and the way we were guided.
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Marie Pierre R.
Rating: 5 out of 5
following a purchase from 15/12/2016
Quality product and in accordance with the description. The assembly video helped me a lot.
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Sylvie R.
Rating: 5 out of 5
following a purchase from 16/12/2016
Friendly and very professional, very complete information, very serious, which is becoming increasingly exceptional now. I highly recommend this company.
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Jerome P.
Rating: 5 out of 5
following a purchase from 18/12/2016
The service is exceptional! I have nothing to add and I gladly let you publish my review.
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Patrice A.
Rating: 5 out of 5
following a purchase from 16/12/2016
From ordering to delivery, everything went smoothly without any problems, super professionalism, I recommend.
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Magali P.
Rating: 5 out of 5
following a purchase from 06/12/2016
Everything is perfect.
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Céline R.
Rating: 5 out of 5
following a purchase from 07/12/2016
The advice received by phone turned out to be relevant
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Magali G.
Rating: 5 out of 5
following a purchase from 18/12/2016
Normal online order. The next day, I received a call from the shipping service to inform me that the pallet would arrive in 2 days, followed by delivery by a lovely delivery person. And all this in the last week before Christmas!
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David S.
Rating: 5 out of 5
following a purchase from 18/12/2016
Perfect!
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Claire V.
Rating: 5 out of 5
following a purchase from 18/12/2016
The order placed online on a Friday evening was facilitated by a clear and well-structured website. On Monday morning, an advisor called me back to confirm the delivery address, confirm the number of packages, and ensure that they would be wrapped in black film and therefore could not be spotted by the children (Santa Claus rules!). Assembling the trampoline was simple and well explained. We are now enjoying it to the fullest!
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Paul T.
Rating: 5 out of 5
following a purchase from 15/12/2016
competence, kindness, clarity, concern to respond as best as possible to the customer's request, following a trampoline damaged by a storm.
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Virginie B.
Rating: 5 out of 5
following a purchase from 12/12/2016
Great! Serious and good telephone contact... I called 2 times! Trampoline as described.. It brings joy to my son!
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Hélène J.
Rating: 5 out of 5
following a purchase from 19/12/2016
Quality of service and speed of order. Good order tracking
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David V.
Rating: 5 out of 5
following a purchase from 16/12/2016
The order arrived well, on time for these dates. Assembling it was not easy, but that is a skill of each individual. Thank you
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Paola R.
Rating: 5 out of 5
following a purchase from 30/11/2016
Very happy with the purchase of the trampoline. I recommend this product JUMP UP 430
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Nathalie L.
Rating: 5 out of 5
following a purchase from 27/11/2016
Quality product and very available after-sales service easily reachable when there is a problem with assembly. Highly recommended
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Mathieu D.
Rating: 5 out of 5
following a purchase from 10/12/2016
Trampoline of very good quality delivered within the indicated time.
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Hélène P.
Rating: 5 out of 5
following a purchase from 29/11/2016
Very good Telephone service very available and helpful. Deadlines respected very good quality of the trampoline.
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Fabien L.
Rating: 5 out of 5
following a purchase from 15/12/2016
delivery within the deadlines (Christmas period). very clear indications.
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Candy J.
Rating: 5 out of 5
following a purchase from 12/12/2016
very good product, well packaged, easy to assemble, even alone; delivery time respected Long live French products
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Geraldine P.
Rating: 5 out of 5
following a purchase from 15/12/2016
Very pleasant and efficient telephone reception. Fast delivery and within the expected deadlines. Excellent quality product. Delighted with this purchase.
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Jean François G.
Rating: 5 out of 5
following a purchase from 16/12/2016
order placed on 17/12 at 4 PM material received on 22/12 at 12 PM to highlight: the welcome, since I was called on the phone as soon as the order was registered the speed of delivery, after the delivery person's call to set an appointment
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Marion H.
Rating: 5 out of 5
following a purchase from 13/12/2016
Nice object that seems solid. Very good delivery.
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