Customer reviews of France Trampoline

9,4 /10

Based on 22 066 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3 and 5 stars

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Janine C.

Published on 03/10/2016 à 10h47 following a purchase from 09/09/2016

Top!

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Marie Z.

Published on 03/10/2016 à 10h21 following a purchase from 11/09/2016

Perfect

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Michaël S.

Published on 02/10/2016 à 15h15 following a purchase from 11/09/2016

Product received not conforming to the order (diameter error), however, the after-sales service was responsive and sent the correct product quickly.

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Response from France Trampoline Published on 15/09/2016

Hello Madam, Thank you for your comment and indeed, after verification, our preparation service had sent 4 foam tubes of the wrong diameter and we apologize again for this. As you have noticed, the return was indeed very quick and we thank you for noting it in your comment. We remain at your disposal if necessary. The France Trampoline team.

Lamberti B.

Published on 29/09/2016 à 16h25 following a purchase from 08/09/2016

Very good

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Janine-agnes G.

Published on 29/09/2016 à 16h16 following a purchase from 27/08/2016

Very good. Installed for the winter.

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Cecile M.

Published on 29/09/2016 à 14h20 following a purchase from 08/09/2016

Replacement of the jump mat due to a defect. Very quick reaction from the after-sales service, no discussions, just action. A big thank you. The difference with other companies of equal quality (which is not often the case) lies in the warranty and after-sales service. I am fully satisfied.

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Matthieu C.

Published on 29/09/2016 à 12h57 following a purchase from 06/09/2016

The delivery of the material was quick: 4 days. Previously, the seller was able to inform us well over the phone, reassure us, and give us simple instructions upon receipt. However, the anchoring sheets are missing from my package: this is the reason for 3 stars instead of 5.

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Response from France Trampoline Published on 10/09/2016

Hello, we have taken your feedback into account. The fixing kit will soon be available and as indicated at the time of the order, it will be sent to you as soon as it is available and at no additional cost! We regret to see that this gesture does not fully satisfy you. We take note of it. We remain at your disposal and thank you for your patience. The France Trampoline team.

Daniela K.

Published on 28/09/2016 à 20h54 following a purchase from 05/09/2016

Great and Fast Service, thank you very much

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Manuel A.

Published on 28/09/2016 à 20h53 following a purchase from 25/07/2016

Impeccable on all points, delivery, quality... Thank you for our children.

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Andrea D.

Published on 28/09/2016 à 17h18 following a purchase from 07/09/2016

Satisfied

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Corinne L.

Published on 28/09/2016 à 17h16 following a purchase from 30/08/2016

very good, very serious!

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Gilonne M.

Published on 28/09/2016 à 09h16 following a purchase from 22/08/2016

very good service both in sending the package and in advice over the phone!

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Roberta C.

Published on 27/09/2016 à 21h56 following a purchase from 05/09/2016

The carpet is stunning, easy to assemble and very sturdy. Fast shipping and courteous courier.

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Mike W.

Published on 27/09/2016 à 15h52 following a purchase from 06/09/2016

Very good after-sales service, super fast and efficient!

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Christophe L.

Published on 27/09/2016 à 15h26 following a purchase from 24/08/2016

Very good advice on product choice, our expectations were well understood. The delivery arrived within the specified time. There was a missing item in the package, which was resolved following a phone exchange and a shipment. Good quality product and easy to assemble (3 hours for 2 people for an ovali490 model). Both children and adults enjoy it. Thank you

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Pascal C.

Published on 27/09/2016 à 14h32 following a purchase from 20/08/2016

Always very correct, impeccable seriousness. I have been a customer for a few years and I can recommend France Trampoline without risk of being wrong.

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Estelle D.

Published on 27/09/2016 à 12h42 following a purchase from 05/09/2016

We chose to pay the price for quality and we are very happy. Especially the children! Assembly is easy but quite long. The delivery would have been really fast, but the carrier on their side did not respond to schedule an appointment, and the delivery person was not friendly. Too bad!! We now look forward to seeing if as the seasons pass, we will still be r

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Lisette B.

Published on 27/09/2016 à 09h51 following a purchase from 05/09/2016

Delivery canceled by the carrier at least twice, without reason...

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Response from France Trampoline Published on 05/09/2016

Hello Madam, We have taken your negative feedback regarding the delivery of your Minimax fitness trampoline into account. We have reported the information to our logistics so that this does not happen again. We can only acknowledge the problem you encountered but we will ensure that it does not happen again. Sincere regards, The France Trampoline team.

Celine F.

Published on 26/09/2016 à 14h46 following a purchase from 02/09/2016

quick and efficient

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Guillaume B.

Published on 25/09/2016 à 21h23 following a purchase from 05/09/2016

Quick and reliable, as always. However, having ordered a spare part, it would have been helpful to have some information on the evolution of the model and the compatibility or not of certain parts that I might want to change in the future.

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Luc D.

Published on 25/09/2016 à 15h12 following a purchase from 01/09/2016

defective product - Awaiting replacement product

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Response from France Trampoline Published on 04/09/2016

Hello Sir, We have taken your feedback regarding the freestyle jump board into account. We are currently addressing this defect. We will get back to you in the coming weeks to provide you with the most suitable solution so that you can use your freestyle board. We sincerely apologize for the problem encountered and remain at your disposal. The France Trampoline team.

José V.

Published on 25/09/2016 à 11h44 following a purchase from 04/09/2016

Very satisfied. Fast delivery. Catalog detailed enough.

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Saloua F.

Published on 25/09/2016 à 10h52 following a purchase from 05/09/2016

very good quality trampoline, very nice design!! I was delivered quickly, there was a small issue with the protective net (at the mesh level) I called customer service and two days later I received a new net!! efficient and fast customer service, nothing to say!! I highly recommend it!!

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Annie L.

Published on 25/09/2016 à 08h36 following a purchase from 25/08/2016

Order processed and shipped quickly. Product conforms to the description.

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Virginie C.

Published on 23/09/2016 à 09h59 following a purchase from 02/09/2016

Excellent welcome, quick response and very good material.

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Nadia G.

Published on 23/09/2016 à 09h10 following a purchase from 01/09/2016

An order for my daughter's 2nd birthday. Really perfectly adapted in terms of safety: the net, the protective mattress, everything is effective (in addition to adult supervision and use with only one person at a time). Our daughter loves her trampoline and uses it almost every day, the little children who come to our house are also always delighted. The materials seem solid and durable. An excellent investment for leisure.

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Stephanie W.

Published on 22/09/2016 à 16h29 following a purchase from 29/08/2016

Phone contact before the order: very good advice and information. Very good quality trampoline.

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Alcina B.

Published on 22/09/2016 à 14h39 following a purchase from 01/09/2016

Consider changing carriers because they do not contact you for the delivery day, moreover if you have it delivered to work, they deliver the package to reception without me being able to check the contents and not on the indicated day. This harms your image.

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Response from France Trampoline Published on 02/09/2016

Hello Madam, We have taken your feedback regarding the selected carrier DPD for your spare parts order into account. We are sorry to note that the service provided by the delivery person does not fully satisfy you, but this carrier indeed delivers without prior call. As indicated on our website, it is necessary to set the delivery day and a time slot on their website. Moreover, since the delivery took place at your workplace, it was up to the person who received the package to redirect the delivery person to you. We apologize for these inconveniences, but the most important thing is that the package arrived in good condition and that your children can use your trampoline again. The France Trampoline team.

Yves J.

Published on 22/09/2016 à 13h49 following a purchase from 31/08/2016

very good, both on the order and on the announced and kept deadlines, and on the product itself, whose assembly is clear thanks to the online videos. Very good purchase.

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Marc G.

Published on 22/09/2016 à 09h10 following a purchase from 29/08/2016

Fast delivery, well packaged. The jumping mat is of very good quality with excellent bounce. Happy to have trusted you.

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Cyril T.

Published on 21/09/2016 à 20h57 following a purchase from 30/08/2016

Delivery on time without any problems. The product meets our expectations, especially regarding the quality of the materials and the bounce of the mat. We are therefore very satisfied with this trampoline.

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Claudy P.

Published on 21/09/2016 à 13h50 following a purchase from 01/09/2016

very competent and fast

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Samantha V.

Published on 21/09/2016 à 12h20 following a purchase from 01/09/2016

Good communication very competent

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Sébastien P.

Published on 20/09/2016 à 21h39 following a purchase from 26/08/2016

Order placed, the next day a call from customer service, confirmation of measurements (my trampoline is special) adjustment of the order. Very fast delivery, well done and keep it up...

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Micheline L.

Published on 19/09/2016 à 19h33 following a purchase from 30/08/2016

The spare part protective mat meets our expectations for safety and quality, satisfied with our purchase.

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Stephanie N.

Published on 19/09/2016 à 14h20 following a purchase from 28/08/2016

Delivery on time. Trampoline easy to assemble that looks very sturdy and of good quality. Very efficient phone reception.

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Rene P.

Published on 19/09/2016 à 11h33 following a purchase from 28/08/2016

Very satisfied

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Emmanuel B.

Published on 18/09/2016 à 15h46 following a purchase from 28/08/2016

Shipping is a bit expensive but the trampoline is great.

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Geoffroy G.

Published on 18/09/2016 à 11h39 following a purchase from 09/08/2016

Very good site, very good material, very good welcome by phone.

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Louis R.

Published on 18/09/2016 à 11h27 following a purchase from 29/08/2016

The ordered jumping mat arrived faster than expected, the next day. Since I only need to install it in 9 months, I sent you an email to ask if it was preferable to store it unfolded. I received an immediate positive response. I am therefore very satisfied and have already sent you clients. Best regards. ***

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