Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 3 and 5 stars

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Gaetan D.

Published on 02/06/2016 à 12h52 following a purchase from 11/05/2016

EXCELLENT. Very good quality trampoline, easy to assemble, identical to the ordered model, fast delivery.

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Laurent C.

Published on 02/06/2016 à 12h25 following a purchase from 10/05/2016

Excellent products but it's a shame there is no assembly instructions for the trampoline surround!

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Sarah G.

Published on 02/06/2016 à 11h55 following a purchase from 07/05/2016

Great, nothing to say.

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Henri G.

Published on 02/06/2016 à 11h11 following a purchase from 10/05/2016

Very fast delivery. Product as good, if not better than the original... We will have to appreciate its durability over time!

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Muller M.

Published on 02/06/2016 à 10h29 following a purchase from 08/05/2016

Damaged packaging because the package was on a very small pallet. Assembly instructions are not detailed enough in my opinion. The material is of good quality.

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Response from France Trampoline Published on 08/05/2016

Hello Sir, Thank you for your trust and we are delighted to see that the trampoline, once assembled, fully satisfies you. We will contact you directly to gather your feedback on the areas for improvement regarding the assembly instructions. Additionally, you mentioned receiving the damaged package. We apologize for this, but after verification, you did not leave any reservations on the delivery note. We advise you to specify this if necessary; otherwise, for the carrier, the package arrived in perfect condition and no claims are possible with them. We remain at your disposal. The France Trampoline team.

Marie-Claire O.

Published on 02/06/2016 à 10h22 following a purchase from 11/05/2016

Delivery on time. Solid trampoline that should last over time. Jumping surface large enough for my two teenagers. Good purchase even if a bit expensive.

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Christelle R.

Published on 02/06/2016 à 09h25 following a purchase from 09/05/2016

Very good, very efficient response to emails, delivery on time. No issues.

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Thierry M.

Published on 02/06/2016 à 09h11 following a purchase from 08/04/2016

Perfect!!

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Caroline F.

Published on 01/06/2016 à 20h39 following a purchase from 05/05/2016

Fantastic customer service, the best I have ever had in Italy. I would absolutely recommend you to everyone.

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Serge T.

Published on 01/06/2016 à 19h33 following a purchase from 02/05/2016

First, the website is very well constructed to help choose the trampoline. We opted for the model ***. The order went smoothly and delivery was in less than a week. Having the experience of a trampoline bought from large retailers that lasted 4 years before the fabric tore; upon receipt, I noticed the difference in quality: the structure, fabric, and protection are really sturdier and justify the price difference. The only downside is the fragility of the plastic hooks for closing the entrance. The paper manual is a bit lacking, but the tutorial found on YouTube is perfect.

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Luis S.

Published on 01/06/2016 à 09h32 following a purchase from 09/05/2016

I HAVE NOT HAD ANY PROBLEMS THROUGHOUT THE ORDER AND DELIVERY PROCESS

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Angelo M.

Published on 30/05/2016 à 19h10 following a purchase from 05/05/2016

Nothing to complain about, everything as expected at the purchase

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Mirella G.

Published on 30/05/2016 à 08h25 following a purchase from 08/05/2016

Everything is fine from delivery to the quality of the product which seems to be excellent. Assembly is quite simple although the instructions could be more detailed, in fact, we had to analyze them well because in some points they were unclear.

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Anne M.

Published on 29/05/2016 à 20h11 following a purchase from 04/05/2016

Delivery without difficulty of spare parts

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Luca B.

Published on 29/05/2016 à 10h31 following a purchase from 24/04/2016

Quality trampoline, fast and precise service....excellent ...to recommend....

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Agostino P.

Published on 24/05/2016 à 16h58 following a purchase from 29/04/2016

Excellent product, although basic, very serious and precise company even in the delivery assistance phase. Detailed assembly instructions. Satisfied, I recommend it to everyone.

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Joaquin S.

Published on 22/05/2016 à 21h37 following a purchase from 26/04/2016

THE SERVICE HAS BEEN EXCELLENT

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Edouard K.

Published on 22/05/2016 à 17h58 following a purchase from 01/05/2016

I am satisfied with the purchase of the trampoline. However, the assembly manual is really not up to par. I spent 2 days assembling it. You can take inspiration from the assembly drawings at *** where everything is explained from A to Z.

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Response from France Trampoline Published on 03/05/2016

Hello, we have taken your feedback into account and will contact you to understand which points you were missing information on. We also have assembly videos on our YouTube channel if you need more visuals for the assembly. We remain at your disposal from Monday to Friday. The France Trampoline team.

Francesca B.

Published on 19/05/2016 à 18h41 following a purchase from 27/04/2016

Excellent quality for the price. Suitable for both small children and teenagers.

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Andrea T.

Published on 19/05/2016 à 17h42 following a purchase from 25/04/2016

Great trampoline. Fast shipping. Easy to assemble. The kids are having a blast!

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David C.

Published on 18/05/2016 à 20h17 following a purchase from 25/04/2016

Very satisfied but we are after the purchase of the trampoline

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Rainer K.

Published on 18/05/2016 à 10h58 following a purchase from 26/04/2016

Everything is fine....

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Damien R.

Published on 18/05/2016 à 10h51 following a purchase from 25/04/2016

very high responsiveness and sense of service for sending these spare parts for a defective part

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Sonia C.

Published on 17/05/2016 à 20h53 following a purchase from 25/04/2016

Sorry, I neither speak nor write Spanish

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Nathalie B.

Published on 17/05/2016 à 14h45 following a purchase from 22/04/2016

Very good

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Cecile R.

Published on 17/05/2016 à 11h38 following a purchase from 27/04/2016

Very good

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Agustin G.

Published on 16/05/2016 à 11h53 following a purchase from 25/04/2016

Very satisfied with the product, highly recommendable.

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Betty B.

Published on 14/05/2016 à 10h35 following a purchase from 11/12/2015

The delivery went smoothly and on time. The quality of the product is really up to par, my children can't get enough of it!

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Borut É.

Published on 13/05/2016 à 15h40 following a purchase from 13/04/2016

Excellent

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Marco I.

Published on 12/05/2016 à 18h14 following a purchase from 20/04/2016

Fast delivery, the staff is kind and prepared. Excellent product. Fully satisfied.

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Fabrizio I.

Published on 11/05/2016 à 13h32 following a purchase from 11/04/2016

Simple and precise online purchase. Delivery times respected. The trampoline appears solid and well-crafted in detail. Very satisfied.

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Gilda M.

Published on 11/05/2016 à 10h29 following a purchase from 19/04/2016

Excellent communication of all phases of product preparation and shipping. The trampoline is of excellent quality and seems very solid, assembly is not very simple (at least two people are needed, more are welcome!) but the result more than compensates for the effort! Delivery was quick, the courier was kind, and the packaging was excellent. A seller absolutely to recommend.

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Pascal L.

Published on 10/05/2016 à 08h44 following a purchase from 20/04/2016

Very satisfied with my purchase, I highly recommend it. Small downside, the plastic hooks, but quickly resolved by the after-sales service who sent me metal hooks. Perfect, my children are delighted. Thank you.

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María F.

Published on 09/05/2016 à 17h51 following a purchase from 13/04/2016

Totally recommended

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Julien N.

Published on 09/05/2016 à 17h29 following a purchase from 18/04/2016

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Stéphane F.

Published on 09/05/2016 à 14h14 following a purchase from 18/04/2016

A very high quality after-sales service: attentive, quick, and efficient. I highly recommend.

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Franck P.

Published on 09/05/2016 à 13h23 following a purchase from 18/04/2016

High quality trampoline, easy to assemble.

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Aniello Et Monique P.

Published on 06/05/2016 à 20h43 following a purchase from 14/04/2016

VERY GOOD SERVICE FROM A TO Z, including delivery

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Julien R.

Published on 06/05/2016 à 14h54 following a purchase from 15/04/2016

Very comfortable hammock

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Julien R.

Published on 06/05/2016 à 10h11 following a purchase from 15/04/2016

Hello, fast and careful shipping but did not receive the right color of the hammock. Ordered a Mexican in canary color. Received a white one. But now it is open and comfortable anyway.

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Response from France Trampoline Published on 18/04/2016

Hello, we are pleased to see that the hammock received still meets your expectations and is perfectly installed at your place. Regarding the received color, we have reported the information and corrected the bug on our site to prevent this from happening again. Additionally, we had mentioned exchanging the received hammock for the selected color within a few days or a commercial discount, and it is the latter solution that you wished to retain. The refund has been processed by our accounting department and should appear quickly in your bank account. We remain at your disposal if needed. The France Trampoline team.