France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Before the purchase, I first contacted customer service who guided me well on the right trampoline to buy according to my needs. I received the order quickly and everything was present. During assembly, I read the instructions correctly and I didn't have too much trouble assembling the trampoline. However, there are a few pieces of information to add to the instructions: - direction of the safety net (indicate that the logo should be inside or outside so that the Velcro ends up outside) - to put the arches in the net, indicate to untie the 2 knots to fully stretch the net, otherwise the arches cannot be threaded into each other. Except for these 2 points, the assembly was easy. And our children have already used it and are very happy with it.
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Noé D.
Rating: 5 out of 5
following a purchase from 04/09/2024
Excellent traceability, service at the level of the best on the market… Amazon
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Annette R.
Rating: 5 out of 5
following a purchase from 04/09/2024
Very good
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Alain T.
Rating: 5 out of 5
following a purchase from 05/09/2024
Everything went well
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Dominique V.
Rating: 5 out of 5
following a purchase from 02/09/2024
Excellent phone reception and advice for purchasing spare parts
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Laure M.
Rating: 5 out of 5
following a purchase from 31/08/2024
Perfect
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Franck P.
Rating: 5 out of 5
following a purchase from 28/08/2024
Very good.
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Frédéric D.
Rating: 5 out of 5
following a purchase from 28/08/2024
very good
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Louis B.
Rating: 5 out of 5
following a purchase from 29/08/2024
Perfect, I recommend it 👍🏻
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Isabelle C.
Rating: 5 out of 5
following a purchase from 28/08/2024
Good service, fast and no issues with the ordered parts. Thank you.
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Tom G.
Rating: 1 out of 5
following a purchase from 08/08/2024
An absolute disgrace and disaster to order a trampoline from you. Parts were delivered 4 times, 4 times too few and the wrong parts were delivered. It took over a month until I had all the parts for the trampoline and could completely assemble it. I would like to give no stars at all, unfortunately this is not possible.
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Response from France Trampoline
Dear Madam, dear Sir, we are sorry that you did not like our fiberglass arches. However, we are not sure if this review is directed at us, as you did not order a trampoline from us, but only a set of fiberglass arches for securing a trampoline net. Furthermore, we could not find any email communication with our customer service regarding your order or the return of parts, as indicated in your review. Please do not hesitate to contact us again if you would like to update your review. At your service,
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Emmanuel B.
Rating: 5 out of 5
following a purchase from 27/08/2024
Perfect, delivered quickly.
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Nicolas L.
Rating: 5 out of 5
following a purchase from 27/08/2024
Quality material, robust. Clear instructions. Being a bit clumsy is better for successfully tightening the cable. Over such a distance of 40m in my case, the height of the starting point is significant, very high for small ones, so we pull them on a secured seat bought separately. But as soon as they are big enough, I will make a platform 3m high for them to launch themselves on the provided support.
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Kathleen S.
Rating: 5 out of 5
following a purchase from 04/08/2024
Very friendly customer service, a follow-up inquiry to check if the measurements are actually correct 👍🏻 everything fit and we are happy with the new jumping net.
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Oksana A.
Rating: 5 out of 5
following a purchase from 22/08/2024
Very good quality! Quite easy to assemble all the parts. A bit expensive, but it's worth it.
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Fabrice B.
Rating: 5 out of 5
following a purchase from 27/08/2024
Good value for money. We'll see over time how the fabric wears...
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Claire K.
Rating: 5 out of 5
following a purchase from 26/08/2024
Impeccable.
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Florian F.
Rating: 5 out of 5
following a purchase from 07/08/2024
The jumping mat fits perfectly on our old Hudora trampoline, for which there are no original replacement parts anymore. The material feels very good and seems high quality.
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Daniel J.
Rating: 5 out of 5
following a purchase from 21/08/2024
Excellent.
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Sandra S.
Rating: 5 out of 5
following a purchase from 22/08/2024
The person I spoke to on the phone was very friendly and competent. She fully met my expectations. I am delighted.
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Ludovic M.
Rating: 5 out of 5
following a purchase from 23/08/2024
Perfect!
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Aurelie W.
Rating: 5 out of 5
following a purchase from 20/08/2024
The part completely matches what I was looking for. I also sent an email and received a quick response. I highly recommend! My trampoline has come back to life!
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Michaela M.
Rating: 5 out of 5
following a purchase from 31/07/2024
Great hammock for the large dome. Only downside: the hammock came with an old instruction stating that you need to attach carabiners (which were not included). After a brief inquiry, the new instructions were sent by email. This slightly dampened the birthday surprise. But since it has been hanging, it is loved!
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Jerome S.
Rating: 5 out of 5
following a purchase from 21/08/2024
Very good listening and wise advice.
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Fuma E.
Rating: 5 out of 5
following a purchase from 17/08/2024
Very good service. Fast delivery.
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Steve F.
Rating: 5 out of 5
following a purchase from 16/08/2024
Perfect delivery. Material as described.
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Olivier Q.
Rating: 5 out of 5
following a purchase from 14/08/2024
Speed and quality of the material.
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Patricia D.
Rating: 5 out of 5
following a purchase from 14/08/2024
Order received well and matching our request, fast shipping, we were very satisfied.
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Jacky M.
Rating: 5 out of 5
following a purchase from 20/08/2024
Very good.
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Anja Claudine N.
Rating: 5 out of 5
following a purchase from 28/07/2024
Fast delivery, great trampoline
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Ravel G.
Rating: 5 out of 5
following a purchase from 19/08/2024
Perfect, nothing to complain about.
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Tual B.
Rating: 5 out of 5
following a purchase from 18/08/2024
Trampoline as described. Thank you.
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Gautier W.
Rating: 5 out of 5
following a purchase from 19/08/2024
Item as described, delivered quickly.
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Jean-Marc S.
Rating: 5 out of 5
following a purchase from 16/08/2024
Material of very good quality, easy assembly. Time to assemble with my wife: 4 hours. Just 3 points to improve: 1/ Getting out of the trampoline is not easy at all, even with the ladder. 2/ The green spring cover, at the ladder level, does not stay in place, I had to use a clamp with bungee to keep it in place. 3/ Improve the assembly instructions for fixing the lower part of the net (there is nothing explaining how to fix it).
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Yolande G.
Rating: 5 out of 5
following a purchase from 18/08/2024
Very satisfied with my purchase so far...
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Cathelyne V.
Rating: 5 out of 5
following a purchase from 17/08/2024
Very good, fast delivery and quality product.
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Valérie T.
Rating: 5 out of 5
following a purchase from 22/07/2024
We are satisfied with our purchase. The assembly is very well explained. Trampoline already tested by a group of 4 children.
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Jean Pierre F.
Rating: 5 out of 5
following a purchase from 14/08/2024
Nothing to say, very good.
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Anaïs T.
Rating: 5 out of 5
following a purchase from 13/08/2024
Reliable site, perfect delivery, I highly recommend.
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Michel B.
Rating: 5 out of 5
following a purchase from 13/08/2024
Good quality trampoline. Not too complicated to assemble. Makes our two little girls happy.
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