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M
Rating: 5 out of 5
Delighted with our purchase of the jump up 350 trampoline and especially with the customer service, which quickly replaced the obsolete parts after request.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 064 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Very good, fast delivery
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A
Rating: 5 out of 5
Good
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S
Rating: 5 out of 5
Excellent
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G
Rating: 5 out of 5
Very reliable timely delivery Super
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L
Rating: 5 out of 5
Perfect delivery and products in excellent condition
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P
Rating: 3 out of 5
We ordered 3 items, trampoline mat, surround and springs. The springs were missing upon delivery
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Response from France Trampoline
Hello Sir, Thank you for your message. We apologize for the inconveniences you encountered during delivery. As soon as you reported the problem to us, we immediately sent a new batch of springs, acting as quickly as possible. We sincerely hope that, despite this situation, the ordered spare parts meet your expectations. Please do not hesitate to contact us if you need further assistance. Once again, we apologize for this incident. We remain at your disposal for any further information, Best regards, The France Trampoline team.
A
Rating: 5 out of 5
Very good experience. Easy order to make and delivered quickly.
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J
Rating: 5 out of 5
Nothing to say about the product itself, however in my case the packaging was not quite suitable: pallet too small, some boxes were open, fortunately no damage to the product.
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N
Rating: 5 out of 5
Responsive and professional after-sales service. Thank you.
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A
Rating: 5 out of 5
Product received as described. Good quality. First trial of the slackline successful. Very fast shipping.
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M
Rating: 5 out of 5
Delivery 48 H. Thank you to the whole team
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P
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
No complaints, speedy and correct delivery. Product 100% ok.
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X
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Fast and compliant delivery
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B
Rating: 5 out of 5
Net received very quickly and corresponding to my order. Only concern: the fiberglass bar which is really not practical and remains fragile.
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M
Rating: 1 out of 5
I complained about the catch net due to defective teeth on the zipper. It was not accepted. The child fell out of the net and was severely injured. Only then did a new net arrive. Unfortunately, there was only a written apology, but no further response to my email. Compensation for the child would have been more appropriate. Unfortunately, I never heard anything more about it. Service not very good!!!!!
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Response from France Trampoline
Good day Sir, thank you very much for your message. First of all, we would like to apologize once again for the situation that arose. When you contacted us in April of this year, we informed you that the break of your zipper was not a manufacturing defect and therefore could not be covered by the warranty. Furthermore, the warranty for your net had expired. As we have explained in previous conversations, the lifespan of a textile net can vary due to numerous external factors such as sunlight, usage intensity, and weather conditions. These factors can make the net brittle and impair its durability. The warranty only covers manufacturing defects. In a textile net, a manufacturing defect would typically manifest as a tear along a seam, and these defects would be visible to the naked eye. For this reason, we recommend, as described in the installation instructions and our care instructions on our website, to regularly check the condition of the material to ensure optimal use and extend the lifespan of the material. When you contacted us to inform us about the accident, we did everything we could to rectify the situation. Regarding your last email, unfortunately, we have not received anything. We sent you an email so that we could discuss the matter. We sincerely apologize for the inconvenience and are happy to provide you with further information or additional support. Best regards, The France Trampoline Team
N
Rating: 5 out of 5
Order delivered within the expected time. Super quality trampoline. With the Apollo sport, you can really jump high, unlike some trampolines where the mat is too soft to have rebound. The rectangular shape is also perfect for a former gymnast who does not want to lose her ability to visualize herself in space. Otherwise, I had a small broken part upon delivery and customer service took my request into account quickly.
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J
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
no problem
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C
Rating: 5 out of 5
The item was delivered quickly. Perfect
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I
Rating: 5 out of 5
Very fast delivery and very good product!
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R
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
Order placed following a phone call to France Trampoline services, friendly phone reception, clear information
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C
Rating: 5 out of 5
fast delivery, very good quality material Perfect
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C
Rating: 5 out of 5
Order received very quickly with great follow-up
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C
Rating: 5 out of 5
Perfect.
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G
Rating: 5 out of 5
Everything went well. Even the phone advice was good. Thank you.
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O
Rating: 5 out of 5
In line with my expectations. Quality service and material
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U
Rating: 5 out of 5
Fast, reliable, complaint was handled quickly and without problems. Thank you. I would gladly buy from you again if needed. regards ***
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P
Rating: 5 out of 5
you can easily find what you're looking for; delivery times are respected.
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M
Rating: 5 out of 5
fast delivery very well-finished product
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J
Rating: 5 out of 5
N/A
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S
Rating: 5 out of 5
Package delivered quickly. Easy trampoline assembly. Just if there was a marker on the mat at the 4 cardinal points it would have been easier. The kids are delighted
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D
Rating: 5 out of 5
Happy to be able to order spare parts.
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P
Rating: 5 out of 5
Perfect nothing more to say
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J
Rating: 5 out of 5
Nothing to say Easy contact Tracked delivery Quality material I recommend
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F
Rating: 5 out of 5
excellent service and excellent product - Bravo and Thank you
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J
Rating: 5 out of 5
Perfect The France Trampoline team was able to guide me so that the replacement jumping mat was compatible with my trampoline.
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