The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I really appreciated the quality of the products I ordered, the speed of processing and shipping of my order, and the seriousness of the customer service. A consultant contacted me to ensure that I had chosen the products suitable for my needs before sending them. I was very favorably impressed. An experience I recommend without reservation.
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Barbara S.
Rating: 5 out of 5
following a purchase from 26/06/2024
Fast and available
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Joëlle B.
Rating: 5 out of 5
following a purchase from 22/06/2024
By phone, the person was very professional and perfectly met my expectations. Thank you
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Tobias K.
Rating: 5 out of 5
following a purchase from 25/06/2024
Pre-information and ordering were quick and uncomplicated. The goods are absolutely fine in terms of price-performance ratio.
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Corinne P.
Rating: 5 out of 5
following a purchase from 02/07/2024
1st order. Perfect service, handling and tracking of the order, precise and fast delivery. Nothing to report
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Michel B.
Rating: 5 out of 5
following a purchase from 25/06/2024
Delivery on time. Good quality of the supplied material. A small explanatory notice would have been appreciated.
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Regine B.
Rating: 5 out of 5
following a purchase from 04/07/2024
Trampoline purchased 8 years ago. The net and the padded surround were damaged. I contacted France trampoline by phone and although my trampoline model apparently is no longer manufactured, I was able to find the parts to change without any problem. Thank you France trampoline
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Laurent L.
Rating: 5 out of 5
following a purchase from 11/07/2024
Hello, The delivery went well, the assembly was a bit more complex especially on the finishing of the band that is fixed around the trampoline and I noticed a hole in the net. Best regards ***
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Hélène B.
Rating: 5 out of 5
following a purchase from 06/07/2024
Fast delivery, well-packaged material, complete and easy-to-understand assembly instructions.
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Axel D.
Rating: 5 out of 5
following a purchase from 24/06/2024
The processing was problem-free.
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Michel D.
Rating: 5 out of 5
following a purchase from 04/06/2024
Everything was perfect
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Frédéric B.
Rating: 5 out of 5
following a purchase from 14/07/2024
Excellent
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Susanne F.
Rating: 5 out of 5
following a purchase from 21/06/2024
everything very good
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Marot C.
Rating: 5 out of 5
following a purchase from 14/07/2024
Great
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Maury P.
Rating: 3 out of 5
following a purchase from 14/07/2024
The product is very good, the assembly instructions need to be completely revised, the person who wrote it couldn't assemble the trampoline with it!!! And as for the carrier, it was a disaster, he comes to deliver to a private individual with a huge truck and leaves the package by the roadside, a pallet of 350 kgs!!! And on top of that, he is very unpleasant. If I had been informed that I would be delivered by the roadside, I would not have ordered the product. Consequently, I am not satisfied with the delivery.
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Response from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that improvements are necessary in this area, and please know that we are actively working on it. Our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and assist you. Regarding the delivery conditions, we are also sorry for the inconveniences encountered. We have sent you an email to obtain more details about the situation. If the agreed delivery address was not accessible by a van-type truck (minimum 30m3), it is possible that you discussed another delivery location with the carrier. We would like to understand what happened in order to find a solution to compensate for the situation encountered. Despite these difficulties, we hope that your trampoline gives you complete satisfaction. Again, our apologies for these inconveniences. Best regards. The France Trampoline team.
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Lionel V.
Rating: 5 out of 5
following a purchase from 14/07/2024
Changing the protective net of our trampoline. Quality net and changed in a short time as the assembly is easy. Order arrived very quickly. In short, perfect!
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Rene C.
Rating: 5 out of 5
following a purchase from 25/05/2024
Excellent except for the delay.
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Gisèle J.
Rating: 5 out of 5
following a purchase from 20/06/2024
Order received as soon as France Trampoline was restocked. Good reception.
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Josy D.
Rating: 3 out of 5
following a purchase from 14/05/2024
12 years ago, I chose France Trampoline for the quality of the material, which has been confirmed. I have made other orders that were of good quality. This last order does not meet the brand's level of requirement. I am deeply disappointed to find that the parts are of mediocre quality and significantly inferior to the original parts. Very low-end and of poor resistance.
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Response from France Trampoline
Hello, Thank you for your feedback. We are sorry that you are disappointed with the quality of the parts from your last order. It is important to note that the trampoline you purchased 12 years ago is now part of our mid-range. This explains why the current parts may seem less robust compared to those from your initial purchase. We also offer parts for our higher range, such as the Boost'Up model, which offer a much higher quality of parts. These parts are compatible with your current trampoline if you wish to regain the durability and quality you were used to. Do not hesitate to contact us if you would like more information about these options. Best regards, The France Trampoline team.
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Claudine C.
Rating: 5 out of 5
following a purchase from 10/07/2024
Very well passed.
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Georges P.
Rating: 5 out of 5
following a purchase from 14/07/2024
Fast delivery. High quality product as always with France Trampoline.
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Jean P.
Rating: 5 out of 5
following a purchase from 03/07/2024
Quality material and easy to assemble.
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Roger R.
Rating: 5 out of 5
following a purchase from 13/07/2024
Best product compared to several years.
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Theresa H.
Rating: 1 out of 5
following a purchase from 23/06/2024
It is outrageous that you have to pay for both shipping routes when returning an item, and the return is more expensive than the shipping.
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Response from France Trampoline
Good day Madam, thank you very much for your message. We sincerely apologize that the ordered product did not meet your expectations. We would like to point out that, as stated on our website and in our General Terms and Conditions, you bear the costs for the return unless the order contains defective items or the received product does not correspond to what you ordered. This information was also provided to you when applying for the return. We strive to make our General Terms and Conditions as transparent as possible and regret that we could not fully meet your expectations. For further information, we are always at your disposal. Best regards, The France Trampoline Team
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Claudie L.
Rating: 5 out of 5
following a purchase from 08/07/2024
Fast and correct delivery.
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Isabelle R.
Rating: 5 out of 5
following a purchase from 16/06/2024
Product conforms and fast delivery.
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Julien B.
Rating: 3 out of 5
following a purchase from 10/07/2024
Horrible assembly. Very complicated, really minimal instructions compared to Decathlon, for example. I hope we are paying for the quality of the material because so far I am rather disappointed. Moreover, we broke the rod that needs to be slid into the net to hold it up on the poles…
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Response from France Trampoline
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.
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Mael B.
Rating: 5 out of 5
following a purchase from 28/06/2024
I ordered 3 spring protectors for professional use trampolines. Good quality product, well above the public model. However, I did have an unexplained tear in one of the covers. I emailed their customer service and was contacted... 20 minutes later!!! It's rare enough to be noted. Especially since they immediately sent me a new cover without further discussion, really very professional as a company.
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Benoit T.
Rating: 5 out of 5
following a purchase from 15/06/2024
I placed an order for parts to restore my trampoline already purchased from France Trampoline. I was called back to adjust the order. Friendly contact. Thank you.
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Lucie B.
Rating: 5 out of 5
following a purchase from 26/05/2024
During the order, the product was out of stock with an approximate delay announced that we received with a maximum delay of 1-2 weeks! Very good quality product that met our expectations!
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Virginie D.
Rating: 5 out of 5
following a purchase from 11/07/2024
Very good
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Pascale H.
Rating: 5 out of 5
following a purchase from 11/07/2024
Very responsive for the order (net + mat) Received the order very quickly. Very well packaged Very good quality
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Stefano T.
Rating: 5 out of 5
following a purchase from 20/06/2024
Could you add a few more small details in the instruction manual, other than that nothing to report, the product is excellent.
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Georges P.
Rating: 5 out of 5
following a purchase from 24/06/2024
Fast delivery. Always excellent quality of products.
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Charles W.
Rating: 5 out of 5
following a purchase from 09/07/2024
Perfect
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Henri G.
Rating: 5 out of 5
following a purchase from 10/07/2024
Very responsive and professional customer service. Following the receipt of a jumping mat where a hook was missing, a new one was sent the same day.
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Thierry C.
Rating: 5 out of 5
following a purchase from 19/06/2024
Very good, helpful, smiling, friendly.
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Michele H.
Rating: 5 out of 5
following a purchase from 08/07/2024
Quality material, delivered quickly. The only downside is the instructions which are a bit vague at times. I recommend this trampoline and this supplier!
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Geraldine D.
Rating: 5 out of 5
following a purchase from 10/07/2024
Top
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Sylvie R.
Rating: 5 out of 5
following a purchase from 21/05/2024
The problem is in the transport as my package arrived open in 2 places and the hoops could easily come out as they slipped between each other.
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