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C
Rating: 5 out of 5
I find it unfortunate that the hooks are not directly attached to the net like the old net.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 1, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Responsive and attentive phone advice. Happy to have a local (French) provider. My contact also helped me with the delivery progress as I was in a hurry.
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V
Rating: 5 out of 5
Very good service on your part, too bad the delivery service was not up to par! Package received 8 days after shipping!
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G
Rating: 5 out of 5
Quickly done, well done and efficient
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F
Rating: 5 out of 5
Quick responses to my questions and proposed solutions were fast and appropriate.
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P
Rating: 5 out of 5
Very satisfied
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W
Rating: 5 out of 5
After contacting customer service on WhatsApp, the advisor responded perfectly and even sent me a link to the article I needed. Great customer service experience.
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A
Rating: 5 out of 5
Very good quality, spare parts available, efficient
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A
Rating: 5 out of 5
Very good, super product, my children are delighted!
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J
Rating: 5 out of 5
Shipping deadline respected
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A
Rating: 5 out of 5
As in previous times, we were really well supported, the cost is easy and the advice given is clear. We are delighted. Thank you very much!
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B
Rating: 5 out of 5
Perfect, fast and very simple
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E
Rating: 5 out of 5
Very good
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K
Rating: 5 out of 5
The round roller for the Snacline fully meets expectations. Very well received by the grandchildren.
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A
Rating: 5 out of 5
Quality material, perfect delivery times. Well done, I wouldn't know who else to turn to for this service.
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A
Rating: 5 out of 5
Top-notch customer service, responsive and helpful
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A
Rating: 5 out of 5
Fast shipping and good quality material!
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N
Rating: 1 out of 5
My order went very badly as I ordered a complete pack with a Trigloo tent for early 2024, and it never arrived.
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Response from France Trampoline
Hello Sir, We are sorry to hear that you encountered difficulties. However, we do not sell this accessory for recreational trampolines. It seems that your comment was left by mistake on our site. After checking together, you did receive the entirety of your order containing a climbing dome and its accessories. We hope your issue will be resolved by the customer service of the company from which you made your purchase. We remain at your disposal for any further information. Best regards, The France Trampoline team
A
Rating: 5 out of 5
Everything correct. The after-sales service is very good.
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J
Rating: 5 out of 5
Very good customer service
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T
Rating: 5 out of 5
We ordered a jumping mat. Before the delivery took place, we received an email asking us to double-check the details and measurements, as if the jumping mat did not fit, it would have to be returned at our own expense. We found this to be good service and great transparency. We confirmed everything and the mat arrived. The assembly was not quite easy (a more detailed assembly instruction would be helpful). However, after assembly, everything was perfect and the children had a lot of fun. The quality is very good. Anytime again.
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O
Rating: 5 out of 5
Seriousness and professionalism! Careful follow-up and information gathering to ensure the accuracy of the order. Perfect!
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M
Rating: 5 out of 5
Perfect. Fast and of quality.
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B
Rating: 5 out of 5
Good service and quality products
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B
Rating: 5 out of 5
Excellent, delivery time advanced by several weeks. Shipping and tracking information PERFECT. Thank you France Trampoline
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M
Rating: 5 out of 5
I ordered a trampoline scooter for my son. Everything went very well. The customer service is very responsive. Nothing to complain about, trustworthy site.
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A
Rating: 5 out of 5
Very good. Very good site. I recommend.
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E
Rating: 5 out of 5
Fast and well-organized delivery. Excellent quality product, easy to assemble.
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M
Rating: 5 out of 5
I thank France Trampoline for taking the time to verify the order before shipping
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A
Rating: 5 out of 5
Very good product and fast delivery. Thank you.
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S
Rating: 5 out of 5
Order for the 28m zip line that we attached at 24m. Great, both kids and adults love it. Think about making the starting platform in addition to the purchase. Very good material. Quick and easy assembly as it is very well explained. We highly recommend this site.
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C
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Excellent quality. My teens love it.
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N
Rating: 5 out of 5
Top-notch after-sales service. A big thank you for your responsiveness.
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P
Rating: 5 out of 5
Everything went smoothly from ordering to delivery. We set up the climbing dome with three people. All parts were present, a good description. The numbering on the boxes and bags was a great help. I have already recommended the climbing dome further.
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M
Rating: 5 out of 5
Conforms to my order, delivery date respected
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P
Rating: 5 out of 5
Fast service and delivery. Quality products! Good advice over the phone and looking to solve my problem. Impeccable after-sales service. Highly recommend! Thank you
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V
Rating: 3 out of 5
I received the net surrounding the trampoline for the correct diameter but not for the correct number of posts. My trampoline has 6 and I received a model for 8 posts. It took some back and forth for 4 posts. Quite unpleasant, the little kids arrived, too late to change!!!
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Response from France Trampoline
Hello, Thank you for your message and for your feedback regarding the ordered trampoline net. We are truly sorry to learn that you received a product that did not meet the needs of your trampoline. We have checked and confirmed that we indeed sent you the net for a trampoline with 8 posts, as indicated on the product sheet. Indeed, the model you received is specifically designed for trampolines equipped with 8 posts, and we clearly mention this in the product description. We sincerely apologize for this misunderstanding. We are aware that this discrepancy may have caused inconvenience, especially with the kids eager to use the trampoline. We remain at your disposal for any further information, Best regards. The France Trampoline team
S
Rating: 5 out of 5
We are absolutely thrilled. The provider contacted us again after the order and checked all the data again. We had an older trampoline and only here was the right net available. Delivery was prompt. Everything fits, the grandkids are thrilled.
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V
Rating: 5 out of 5
Perfect
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