France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.
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Response from France Trampoline
Hello, Thank you for sharing your opinion regarding the jumping mat for the trampoline that you purchased. We are pleased to learn that you find the jumping mat of good quality. We understand your disappointment, but we would like to emphasize that it is mentioned on each product sheet that the springs are not included. We do our best to provide complete and transparent information about our products to avoid any confusion during the purchase. We are always at your disposal if you have any other questions or additional concerns. Best regards, The customer service team
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Edwige V.
Rating: 5 out of 5
following a purchase from 29/05/2023
Top. Thank you
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François D.
Rating: 5 out of 5
following a purchase from 30/05/2023
Fast delivery and compliant products, thank you
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Teddy T.
Rating: 1 out of 5
following a purchase from 29/05/2023
Trampoline delivered damaged: two twisted and crushed structure bars. Called customer service, but no technician available, just a salesperson asking me to call back later. I had to redo the two structure bars myself with a mallet, grinder, and metal drill..
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Response from France Trampoline
Hello Sir, We are sorry to hear that you encountered a problem with your delivery. We tried to trace your call, however, we cannot find any record of it. Could you please tell us what day and at what time you called us? We always strive to call back our customers whether it is for a simple product question or for after-sales service. We have also just left you a voicemail to check in. Please feel free to contact us again by email or phone to make your complaint. We are open from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. Best regards, The France Trampoline team
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Pascal H.
Rating: 5 out of 5
following a purchase from 31/05/2023
Excellent, fast, very good quality
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Leandro C.
Rating: 5 out of 5
following a purchase from 06/05/2023
True professionals. Technical assistance in managing the order was perfect. Absolutely to be recommended.
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Ariadna I.
Rating: 5 out of 5
following a purchase from 26/05/2023
High-quality products, it's not cheap but I am delighted with the result. Highly recommended.
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Florence F.
Rating: 5 out of 5
following a purchase from 18/05/2023
Perfect 😊
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Luka E.
Rating: 1 out of 5
following a purchase from 26/05/2023
I ordered a cover and springs and there are no springs
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Response from France Trampoline
Hello, Thank you for sharing your opinion regarding your order of cover and springs for the trampoline. We are sorry if you were disappointed to find that there were no springs included in your package. We would like to clarify that on the product sheet, it is specified that the springs are sold separately and are not included with the cover. If you need additional springs, our customer service team is available to help you choose the springs compatible with your trampoline. We thank you for your understanding and your feedback. Best regards, The customer service team
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Gwenvael C.
Rating: 5 out of 5
following a purchase from 28/05/2023
Nothing to say, everything is perfect
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Laure M.
Rating: 5 out of 5
following a purchase from 29/05/2023
Very good phone contact
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Emmanuelle P.
Rating: 5 out of 5
following a purchase from 30/05/2023
Perfect and the customer service is just incredible! They did everything to ensure I received the product before my son's birthday. They even took the care to call the carrier. It's so rare! I am delighted
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Florent P.
Rating: 5 out of 5
following a purchase from 30/05/2023
Order placed as part of a customer service. At first contact, the response was rather negative and did not take into account my previous orders as a loyal customer of the brand. After a second email, I was heard which allowed me to place an order with a commercial gesture.
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Adeline C.
Rating: 5 out of 5
following a purchase from 13/05/2023
Very good product, the dome is perfect, sturdy
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Jean-luc K.
Rating: 5 out of 5
following a purchase from 27/05/2023
Very good product so far. There was a possible doubt about the ordered reference: I was immediately contacted to confirm and avoid any unpleasant surprises. Rare and great initiative. Well done
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Benoit A.
Rating: 5 out of 5
following a purchase from 29/05/2023
Top Quality
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Delphine A.
Rating: 5 out of 5
following a purchase from 23/05/2023
The order tracking service is very efficient. I was able to get all the necessary information and exchange an ordered net for another reference that was the right size.
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Silvia S.
Rating: 5 out of 5
following a purchase from 23/05/2023
Good product. Everything correct.
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Benjamin M.
Rating: 5 out of 5
following a purchase from 29/05/2023
Fast and compliant shipping
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Karine G.
Rating: 5 out of 5
following a purchase from 30/05/2023
Perfect
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Nicolas D.
Rating: 5 out of 5
following a purchase from 22/05/2023
Material conforms to the order. You can clearly see the difference in quality compared to other brands 'mass distribution'. Good responsiveness from customer service over the phone. Let yourself be tempted by this beautiful product.
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Gelin C.
Rating: 5 out of 5
following a purchase from 25/05/2023
Excellent customer relationship following a contact from the phone service for advice. Courteous and polite professionals, perfect
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Sandra S.
Rating: 5 out of 5
following a purchase from 27/05/2023
Fast and quality delivery. Very happy with my order
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Michel P.
Rating: 5 out of 5
following a purchase from 28/05/2023
Perfect
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Mathieu H.
Rating: 5 out of 5
following a purchase from 29/05/2023
Product topics! Top quality!
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Marie-christine A.
Rating: 5 out of 5
following a purchase from 24/05/2023
Record time
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Perrine D.
Rating: 5 out of 5
following a purchase from 25/05/2023
Perfect, I am delighted
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Céline D.
Rating: 5 out of 5
following a purchase from 25/05/2023
The products are of very good quality. We appreciate being able to easily order spare parts and accessories to repair and renovate our trampoline
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Martina G.
Rating: 5 out of 5
following a purchase from 01/05/2023
Great products, super quality! We are very satisfied!
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Emilie F.
Rating: 5 out of 5
following a purchase from 23/05/2023
Quality products, all parts of the trampolines are available to be replaced. Perfect.
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Amaury D.
Rating: 5 out of 5
following a purchase from 27/04/2023
A bit long between the order and delivery but otherwise all good
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Géry L.
Rating: 5 out of 5
following a purchase from 25/05/2023
Good quality material and quite easy to install.
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Barthélemy D.
Rating: 5 out of 5
following a purchase from 23/05/2023
Very quick response after a question asked about a material purchased 2 years ago.
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Jean-françois D.
Rating: 5 out of 5
following a purchase from 21/05/2023
Product meets my expectations perfectly. Fast and careful delivery
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Martin T.
Rating: 5 out of 5
following a purchase from 24/05/2023
Nothing to report
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Melanie L.
Rating: 5 out of 5
following a purchase from 14/05/2023
Perfect. Thank you
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Frédéric G.
Rating: 5 out of 5
following a purchase from 25/05/2023
Responsiveness
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Julien C.
Rating: 5 out of 5
following a purchase from 24/05/2023
Very good quality of the product, solid and secure, which will last over time. Very satisfied with the purchase
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Victor C.
Rating: 5 out of 5
following a purchase from 18/05/2023
Top notch! All the ordered parts fit perfectly thanks to the explanations on the website. Thank you
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Jocelyne G.
Rating: 5 out of 5
following a purchase from 23/05/2023
From my order to delivery, everything was perfect. Congratulations on your professionalism and the speed of delivery. This is my third trampoline purchase and my children and I are satisfied, thank you very much again. Best regards. J.Guerin
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