Customer reviews of France Trampoline

9,4 /10

Based on 22 065 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 1, 3 and 5 stars

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Clement G.

Published on 14/07/2022 à 19h27 following a purchase from 30/05/2022

The trampoline is of very good quality, the girls love it we do not regret our purchase. I recommend 🤩

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Audrey N.

Published on 14/07/2022 à 15h58 following a purchase from 31/05/2022

Delivery on time. Package in perfect condition and super nice delivery person

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Fabienne M.

Published on 14/07/2022 à 10h25 following a purchase from 01/06/2022

I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.

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Response from France Trampoline Published on 03/06/2022

Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team

Antoine V.

Published on 13/07/2022 à 18h23 following a purchase from 01/06/2022

Very good product, simple assembly. Seems to be of quality. My daughters have fun with it every day!

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Sandra P.

Published on 13/07/2022 à 14h12 following a purchase from 30/05/2022

Very good after-sales service. In case of an issue, after-sales service is very easily reachable and sends the necessary part back as soon as possible. This is very appreciated.

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Hubert J.

Published on 13/07/2022 à 12h59 following a purchase from 03/05/2022

Everything was perfect!

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Jeremy W.

Published on 13/07/2022 à 12h31 following a purchase from 30/05/2022

Well-structured website, order tracking nothing to report, fast delivery

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Loriane J.

Published on 13/07/2022 à 09h45 following a purchase from 01/06/2022

Perfect thank you

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Arnaud P.

Published on 13/07/2022 à 08h48 following a purchase from 31/05/2022

Very good material, really not disappointed with my purchase

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Florent J.

Published on 12/07/2022 à 20h52 following a purchase from 30/05/2022

super nothing to say except super

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Samuel J.

Published on 12/07/2022 à 19h41 following a purchase from 31/05/2022

The shipping and everything was excellent, there was a problem with one piece and the speed for the exchange was very fast.

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Laëtitia L.

Published on 12/07/2022 à 18h44 following a purchase from 02/06/2022

Perfect they contacted me by email to ensure that I had ordered the right net

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Antoine G.

Published on 12/07/2022 à 16h59 following a purchase from 29/05/2022

Perfect delivery. Trampoline received in good condition. Well explained instructions and quality material. Nothing to report

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Bernard F.

Published on 12/07/2022 à 13h39 following a purchase from 28/05/2022

Nicely processed. Fast delivery.

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Fernando G.

Published on 12/07/2022 à 11h45 following a purchase from 31/05/2022

Quick and efficient attention. High-quality products.

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Isabelle L.

Published on 12/07/2022 à 10h18 following a purchase from 28/05/2022

completely satisfied, simple assembly, responsive customer service, the kids are happy and so are the adults. thank you!

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Pauline F.

Published on 12/07/2022 à 09h24 following a purchase from 28/05/2022

Excellent

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Christian E.

Published on 11/07/2022 à 21h59 following a purchase from 01/06/2022

Replacement parts were well described, delivered quickly and fit perfectly. Everything is great!

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Jean-jacques P.

Published on 11/07/2022 à 11h18 following a purchase from 31/05/2022

Meets my expectations. Fast delivery

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Audrey L.

Published on 10/07/2022 à 19h11 following a purchase from 29/05/2022

Quick and efficient

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Stephanie S.

Published on 10/07/2022 à 15h47 following a purchase from 28/05/2022

The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...

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Response from France Trampoline Published on 31/05/2022

Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team

Jana R.

Published on 10/07/2022 à 13h46 following a purchase from 22/05/2022

Everything worked out great.

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Petra P.

Published on 10/07/2022 à 13h46 following a purchase from 29/05/2022

Fast delivery, everything went perfectly and the trampoline is top! Highly recommended!

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Julian T.

Published on 09/07/2022 à 16h45 following a purchase from 25/05/2022

really very good

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Philippe B.

Published on 09/07/2022 à 15h22 following a purchase from 28/05/2022

Delivered as expected Nothing to say

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Richard M.

Published on 08/07/2022 à 10h49 following a purchase from 15/05/2022

Fast delivery Instructions not very clear. Missing parts.

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Response from France Trampoline Published on 19/05/2022

Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team

Heike M.

Published on 07/07/2022 à 20h51 following a purchase from 26/05/2022

Very quick response to inquiries. Good service for returns.

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Priscilla P.

Published on 07/07/2022 à 19h33 following a purchase from 01/04/2022

the trampoline completely meets our expectations, seems particularly sturdy. Fortunately given the price!

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Isabelle A.

Published on 07/07/2022 à 19h19 following a purchase from 26/05/2022

Very practical site, I was able to find exactly what I needed to get my trampoline back in service.

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Franck H.

Published on 07/07/2022 à 19h17 following a purchase from 26/05/2022

The service is of quality. The quality of the products is no longer as good as it was 2 years ago for a higher cost. Very disappointed!!

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Response from France Trampoline Published on 26/05/2022

Hello Madam, we take your comment into account, as well as all our customer reviews which are important for our improvement. We are sincerely sorry that the roof does not suit you, however our quality has not decreased. The roof has remained unchanged for several years. However, precautions are indicated such as 'The trampoline roof must be removed in case of strong wind and rain to avoid any lifting, deterioration or accumulation of water on the fabric. It is a matter of the safety of the protective net. This accessory does not guarantee the waterproofness of the trampoline.' it is indeed just a simple fabric to shelter your trampoline, its maintenance is therefore quite meticulous. Do not hesitate to contact us, our sales team is at your disposal for any questions regarding its use and maintenance 05 56 36 04 62 Best regards, the France Trampoline team

Fabien N.

Published on 07/07/2022 à 18h45 following a purchase from 26/05/2022

Very good product

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Danièle M.

Published on 07/07/2022 à 17h58 following a purchase from 23/05/2022

the order was placed very quickly and very easily

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Rémi L.

Published on 07/07/2022 à 15h28 following a purchase from 23/05/2022

Nothing to report Product in accordance with expectations, fast delivery and friendly phone exchange!

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Jean-marc L.

Published on 07/07/2022 à 10h59 following a purchase from 26/05/2022

I have not yet opened the received package.

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Yann G.

Published on 06/07/2022 à 20h58 following a purchase from 26/05/2022

Very good information, communication, and delivery. Very good product as well.

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Nathalie M.

Published on 06/07/2022 à 15h57 following a purchase from 25/05/2022

Everything was perfect. Order and delivery!

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Tatiana B.

Published on 06/07/2022 à 08h24 following a purchase from 26/05/2022

Very good

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Susana R.

Published on 05/07/2022 à 21h18 following a purchase from 24/05/2022

Everything perfect

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Genevieve B.

Published on 05/07/2022 à 14h49 following a purchase from 22/05/2022

Very good quality and relatively easy to assemble

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Christophe B.

Published on 05/07/2022 à 10h19 following a purchase from 22/05/2022

delivery on time and product in accordance with the order

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