Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 1, 3 and 5 stars

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Chrystèle B.

Published on 08/05/2022 à 08h39 following a purchase from 29/03/2022

very good team listening.

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Karine G.

Published on 07/05/2022 à 15h36 following a purchase from 27/03/2022

Very good products. Extra

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Danielle L.

Published on 07/05/2022 à 14h29 following a purchase from 28/03/2022

perfect.. quality and deadline

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Eliane S.

Published on 07/05/2022 à 13h55 following a purchase from 27/03/2022

We were able to buy a spare part that, thanks to your services' advice, fits perfectly, even though our trampoline model is old and does not come from France trampoline. My grandchildren thank you and so do I. Best regards.

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Richard R.

Published on 07/05/2022 à 13h33 following a purchase from 26/03/2022

very satisfied

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Corinne B.

Published on 05/05/2022 à 21h55 following a purchase from 25/03/2022

Quick response to my question, correct order and delivery was very fast

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Manuela R.

Published on 05/05/2022 à 19h49 following a purchase from 23/03/2022

Everything TOP 👍

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Jérôme V.

Published on 05/05/2022 à 10h24 following a purchase from 23/03/2022

Quality trampoline, fast shipping.

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Louis R.

Published on 04/05/2022 à 21h31 following a purchase from 24/03/2022

Perfect delivery

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Olivier F.

Published on 04/05/2022 à 21h12 following a purchase from 23/03/2022

Order of the Boostup 360 trampoline to replace an old trampoline. Impeccable delivery and packaging. The trampoline is easy to assemble with the instructions (in 2 hours alone). The structure is very robust and the black finish is superb. The bounce is excellent and the protective pads are quite thick, both for an adult and for my children aged 9 and 7. A small plus, certainly due to the stability of the trampoline, it is very quiet. Only point to improve: the size of the zipper of the net which is too small. I recommend this trampoline.

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Denise L.

Published on 04/05/2022 à 17h32 following a purchase from 25/03/2022

I am very satisfied I called France Trampoline to get information about the size of the pad The person who answered me was very pleasant very kind and gave me very good advice The order went well The delivery was very fast I am really very satisfied 👍👍

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Monique V.

Published on 04/05/2022 à 15h53 following a purchase from 24/03/2022

Very satisfied with my order.

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David C.

Published on 04/05/2022 à 15h38 following a purchase from 24/03/2022

a quality service and fast delivery

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Sophie G.

Published on 04/05/2022 à 10h20 following a purchase from 25/03/2022

Serious and responsive company

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Roldan A.

Published on 04/05/2022 à 09h27 following a purchase from 25/03/2022

Perfect! Bring and store it safely. Thank you

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Frederic P.

Published on 04/05/2022 à 08h20 following a purchase from 05/03/2022

Material compatible with my 10-year-old trampoline

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Isabelle G.

Published on 04/05/2022 à 08h17 following a purchase from 22/03/2022

Satisfactory

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Marie-Rose G.

Published on 03/05/2022 à 21h55 following a purchase from 23/03/2022

Very good welcome. Effective response and help with the order. Thank you

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Honorine P.

Published on 03/05/2022 à 20h23 following a purchase from 23/03/2022

Fast and efficient customer service as the package was received with the original box of the damaged zip line. Zip line price a bit high

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Benjamin K.

Published on 03/05/2022 à 20h12 following a purchase from 23/03/2022

Significantly more valuable than expected, especially the steel cable and the trolley. I would recommend it to friends and buy it again anytime. We took the XXL version, even though we only have about 40m of track, better to have a few meters in reserve in case the track moves.

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Vanessa G.

Published on 03/05/2022 à 16h59 following a purchase from 22/03/2022

Very good product, quality materials and solid design, nothing to compare with the products found in large sports stores or online at unbeatable prices but with a quality and safety that leaves much to be desired. Assembling the trampoline is a bit long but it's worth it! I do not regret it, and if I had to do it again I would buy again with my eyes closed from France Trampoline!

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Daniela W.

Published on 03/05/2022 à 16h17 following a purchase from 22/03/2022

I would not order there a second time! Wrong advice! Poor customer service! I consulted the company by phone because I was unsure about the size of the hammock for the climbing dome. I then ordered the recommended size... unfortunately it was (as almost expected) too large, so it always touches the ground! After contacting customer service, I was told that I could place a new order and return the wrong one - all with high shipping costs at my expense. No apology or goodwill for the company's wrong advice. NEVER AGAIN!

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Response from France Trampoline Published on 22/03/2022

Dear customer, thank you for your feedback. We are sorry to hear that we could not meet your expectations and apologize for these circumstances. Since you ordered your climbing dome from another manufacturer, we informed you by phone that we unfortunately cannot guarantee the compatibility of the hammock. Regarding the return shipping costs, these are at the customer's expense according to our general terms. Best regards, your trampoline technology team.

Catherine C.

Published on 03/05/2022 à 15h35 following a purchase from 22/03/2022

Following an incident with the trampoline due to a gust of wind, I was very satisfied with my phone interaction with customer service, very pleasant and efficient. Fast delivery Thank you

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Christine B.

Published on 03/05/2022 à 15h30 following a purchase from 24/03/2022

Efficiency, speed.

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Jean-Paul L.

Published on 03/05/2022 à 14h15 following a purchase from 20/03/2022

Quick order of spare parts; fast delivery; well-wrapped material

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Myléna C.

Published on 03/05/2022 à 12h39 following a purchase from 22/03/2022

Very satisfactory products, fast delivery and easy assembly

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Dominique S.

Published on 03/05/2022 à 12h12 following a purchase from 21/03/2022

Perfect products and very nice quality.

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Céline C.

Published on 03/05/2022 à 11h29 following a purchase from 20/03/2022

Item received quickly. Very good product, very detailed instructions.

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Pascale B.

Published on 03/05/2022 à 10h24 following a purchase from 21/03/2022

Perfect

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Audrey D.

Published on 02/05/2022 à 21h12 following a purchase from 10/03/2022

First order with France Trampoline (climbing dome) and I am very happy as is my son.

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Patrick Z.

Published on 02/05/2022 à 17h23 following a purchase from 18/03/2022

Excellent product. Reliable and efficient service.

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Françoise N.

Published on 02/05/2022 à 14h47 following a purchase from 21/03/2022

I really appreciated having someone on the phone to clarify my order.

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Giraud A.

Published on 02/05/2022 à 14h14 following a purchase from 22/03/2022

Package arrived quickly. In the anchoring kit, it would be good to include one or two extra hooks, as they rust... Thank you

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Catherine T.

Published on 02/05/2022 à 13h24 following a purchase from 20/03/2022

Net and poles much better than the original ones.

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Laurent G.

Published on 02/05/2022 à 12h26 following a purchase from 23/03/2022

Very good after-sales service

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Damien O.

Published on 02/05/2022 à 11h58 following a purchase from 19/03/2022

Honestly overpriced this protective mat ordered compared to the price of the complete trampoline. And this despite a small commercial gesture from customer service. There is a lack of a sustainable development approach. It feels like it's more profitable to buy a brand new complete trampoline.

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Lydie L.

Published on 02/05/2022 à 11h11 following a purchase from 22/03/2022

Effective and fast

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Deborah P.

Published on 02/05/2022 à 09h35 following a purchase from 16/03/2022

The new arch is great (the elastic present in the old one is not necessary) The net is very good too Fast delivery Customer service attentive

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Patrick Nathalie P.

Published on 02/05/2022 à 08h23 following a purchase from 21/03/2022

Second purchase of net, the opening of this one is not very suitable for children as they cling to it because the passage is narrow for entering inside, risking tearing at any moment, this has already happened with the first one.

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Sarah K.

Published on 01/05/2022 à 21h32 following a purchase from 20/03/2022

Everything went smoothly. We were very satisfied.

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