The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
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Petya G.
Rating: 1 out of 5
following a purchase from 30/05/2020
Product broken after the second use.
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Response from France Trampoline
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our Slackline Strap. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at [email protected] so that our customer service can take over this file, implement the warranty, and send you a new strap. Best regards, the France Trampoline team.
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Nicolas N.
Rating: 1 out of 5
following a purchase from 01/05/2020
Inadequate bolts for safety. Threading too poorly machined. I replaced them with car joint bolts. And for the installation manual, make more efforts. In short, stop diversifying into leisure or make a big effort.
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Response from France Trampoline
Hello, and thank you for your comment which however surprises us a lot: you are our first customer to report this type of problem with our zip line. Perhaps it was a problem with assembly, or a design flaw? In any case, we invite you to contact us at [email protected] so that our customer service can take over this file, implement the warranty, and send you a new zip line. Best regards, the France Trampoline team.
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Steph A.
Rating: 3 out of 5
following a purchase from 02/05/2020
We have had our trampoline for 10 years, we have bought several nets but the last one was not of the same quality as the previous ones, the attachments keep coming off, let's not talk about the edge of the trampoline. The first time we change it in 10 years which is quite good except that this one will not last 10 years for sure.... lower quality, we are disappointed with the accessories we have to repurchase, trampoline at this price...
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Response from France Trampoline
Hello, thank you for your comment which surprises us, as our customers are usually very satisfied with the quality of our products. We understand that you encountered difficulties in fixing the attachments at the bottom of the net that allow it to be secured to the trampoline frame: could you send us a photo of your installation so that we can ensure that there was no problem during assembly, or that you did not receive defective parts? Furthermore, regarding your protective cushion, the materials have evolved in recent years, the impression during installation may be different from your original cushion, however, we assure you that this new cushion will provide you with the same level of safety as the old one! Do not hesitate to contact us for any questions. The France Trampoline team
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Elodie C.
Rating: 1 out of 5
following a purchase from 06/05/2020
My trampoline has still not been delivered after 2 months of ordering. The first appointment with the delivery person was not honored by the delivery people, the second appointment was the same. After 3 calls, I learned that the trampoline was broken during the second appointment. No clear information to date on the expected new delivery date.
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Response from France Trampoline
Hello, First of all, thank you for taking the time to leave us a comment. Indeed, after checking, your package was damaged during delivery by the carrier. The pallet had to be returned to our warehouse so that we could verify it before proceeding with its reshipment. Unfortunately, these procedures take time and we are sorry for this additional wait to receive your order, a wait independent of our will and which we sincerely regret. Please know that we are doing our best to get your package to you as quickly as possible. We will get back to you very soon to inform you of a new possible delivery date and we renew our apologies for these inconveniences. The France Trampoline team
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Françoise A.
Rating: 3 out of 5
following a purchase from 15/04/2020
Instructions not explicit enough; too early for a product evaluation
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Response from France Trampoline
Hello, thank you for your comment! We look forward to your impressions after trying your trampoline! The France Trampoline team
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Valerie A.
Rating: 3 out of 5
following a purchase from 10/05/2020
What I didn't like is really the unavailability of the items because they are accessories that are not complicated, like a shoe rack or the small ladder that can be found everywhere else and the waiting times are over 2 months so one shouldn't take advantage of that. On the other hand, there are no promotions or discounts on the amount of my order that I paid in advance.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Indeed, following the very particular period we have just gone through, our restocking has faced uncertainties that have unfortunately impacted our stock levels. We are currently facing stock shortages on a large number of references in our catalog, including the shoe rack and the access ladder to the trampoline, which are in high demand. We sincerely thank you for your patience and remind you that you can naturally cancel your order upon simple request. We remain at your disposal, the France Trampoline team
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Veronique E.
Rating: 1 out of 5
following a purchase from 28/03/2020
A product advertised as in stock that was delivered more than a month after the order!
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Response from France Trampoline
Hello, Thank you for taking the time to leave us a comment. We indeed faced many challenges in our restocking during the particular period related to Covid-19, however, the estimated shipping date is clearly mentioned on each product sheet, which takes into account restocking periods. We apologize for the delay in delivering your order and remain at your disposal for any questions. The France Trampoline team
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Franz B.
Rating: 1 out of 5
following a purchase from 03/04/2020
We waited about 3 weeks, often called, and were always told it takes a long time because of Corona. But in reality, the package was sitting in the corner without data and was not shipped. I will not buy anything from this provider anymore.
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Response from France Trampoline
Good day, first of all thank you for taking the time to leave us a comment. We are sorry that the delivery of your order took so long: the preparation error of your package is of course very rare, errors can unfortunately occur. We apologize again for this inconvenience and wish you a nice time on your trampoline! Your Trampolin-Technik Team
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Caroline G.
Rating: 1 out of 5
following a purchase from 27/03/2020
Too long. Lack of information on the duration. Lack of friendliness.
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Response from France Trampoline
Hello, First of all, thank you for taking the time to leave us a comment. We were able to verify the information related to your order and indeed, due to a late restocking related to logistical difficulties and circulation during the confinement period, the delivery could only take place in early May. We apologize for these abnormally long delays on one hand, but especially for the lack of communication regarding the situation you mentioned. We are doing everything possible to ensure that this situation does not happen again in the future. We remain at your disposal, the France Trampoline team.
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Stéphane B.
Rating: 3 out of 5
following a purchase from 14/04/2020
Satisfied except for the delay deemed too long.
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Response from France Trampoline
Hello, thank you for your comment. We are sorry for the delays in restocking and delivery observed during the confinement period, unfortunately independent of our will. However, we remain at your disposal for any further information and wish you good times on your trampoline! The France Trampoline team
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Véronique B.
Rating: 3 out of 5
following a purchase from 04/04/2020
In general, I am satisfied but a problem with stock led to a lack of reflection on delivery. I ordered a net and the upper support for it, I only received the support, the net not being available for 2 months!! I have no use for the support without the net, I would have preferred to be offered to cancel the delivery. I therefore found a net on another site, significantly cheaper and of better quality.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Our restocks have indeed been heavily impacted by the events of recent months. Furthermore, our computer system does indeed manage the partial shipment of orders as soon as a reference is back in stock to delay the shipment of orders as little as possible. We apologize for this inconvenience. However, it is of course possible to cancel the order upon simple request to our services. We remain at your disposal for any further information. The France Trampoline team.
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Cynthia P.
Rating: 3 out of 5
following a purchase from 28/03/2020
Very good product, very good communication. I take away 2 stars because there is no assembly manual and the little that exists is in English. So for a product made in France, hats off!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We take note of your remark and will pass the information on to the relevant service! Best regards, the France Trampoline team.
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Sophie M.
Rating: 3 out of 5
following a purchase from 29/03/2020
Very very long delay (but with the confinement problem). One of the items did not meet my expectations (no elastic in the replacement fiberglass arcs for the top of the net, unlike the original part, so quite a hassle to install).
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Response from France Trampoline
Hello, thank you for your comment. We are sorry for the delivery delays experienced during the confinement period, unfortunately beyond our control. Furthermore, regarding the fiberglass arcs, indeed these replacement parts are now offered without elastic for logistical reasons. It should be noted that the elastics did not serve to hold the arcs at all: it is rather their size, number, and adjustment that keep the net firmly in place. We remain at your disposal for any further information and wish you good times on your trampoline! The France Trampoline team.
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Bruno L.
Rating: 3 out of 5
following a purchase from 13/04/2020
Fast delivery. Satisfactory quality. One might regret the frankly improvable assembly system, especially for the net. The absence of stainless steel screws is a shame for a product intended for outdoor use.
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Response from France Trampoline
Hello, and first of all thank you for your comment. Several fixing systems were tested before adopting our current system, which has proven effective for maintaining the posts of the net over time. Once you get the hang of its installation, this system is usually quite favored by our customers! As for your screws, we have never encountered any particular issues with them: if you wish, feel free to send us a photo of the difficulties encountered, and we will send you a new set of screws. We remain at your disposal for any questions, the France Trampoline team.
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Laurie S.
Rating: 1 out of 5
following a purchase from 23/04/2020
The delivery was catastrophic: the first one arrived on a pallet that was too small, one leg was broken. I immediately spoke on the phone with someone very nice from France Trampoline who told me they would immediately resend my order express, but I had to wait another week to receive the second one which was on the same pallet barely more protected but fortunately intact, without an email confirmation or phone call, which raises stress when you see marked delivered on the tracking but it has not arrived... it would be good in this case to inform the customer of the REAL evolution of the delivery!!!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your fitness trampoline went so badly. It is true that the conditions and delivery times during the entire duration of the lockdown were particularly difficult, with carriers operating with reduced staff and facing strong operational constraints due to barrier gestures and distancing. Regarding the delivery tracking, indeed in the case of automatic order returns following a delivery refusal, a computer issue prevents us from providing the customer with the tracking link for their package. We are doing everything we can to resolve this issue and we apologize for the inconvenience caused. Best regards, the France Trampoline team
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Christine L.
Rating: 3 out of 5
following a purchase from 10/04/2020
There was an order error, I received the package of another person. I had to wait.
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Response from France Trampoline
Hello, we are sorry for the problem encountered during the preparation of your order! This is a situation that happens extremely rarely, but unfortunately, you experienced it. We apologize for this error and remain at your disposal for any questions. The France Trampoline team
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Arnaud P.
Rating: 3 out of 5
following a purchase from 11/04/2020
The material is compliant. However, we had requested a small commercial gesture as we are regular customers. Every year we renew our equipment. Last year we bought a net but the zipper is of very poor quality and is already broken. No gesture was made....
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Please feel free to contact us at [email protected], we will be happy to offer you a commercial gesture to thank you for your trust and loyalty! The France Trampoline team
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Thierry Q.
Rating: 1 out of 5
following a purchase from 21/04/2020
One part is not suitable and proves to be unsafe for the use of the whole. We did not receive a response to our request made by email with attached photographs as requested. We cannot develop our site with this type of material under these conditions.
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Response from France Trampoline
Hello, we are sorry to hear that your order did not meet your satisfaction. We were able to verify your file and a return has been immediately scheduled. According to the information we have, this new order was indeed delivered to you on May 4th. We hope that this one will suit you! The France Trampoline team
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Martial P.
Rating: 3 out of 5
following a purchase from 14/04/2020
For the order, everything went well, this is the second time I am renewing accessories for our trampoline, but I am a bit disappointed with the evolution of the quality of the products received, especially for the perimeter net as a whole and the new system for fixing the peripheral mat, but you can contact me to discuss it, I am at your disposal. Best regards. ***.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us this comment. Regarding the perceived quality of the net, it does seem thinner because the material of the net has evolved over the years as you have noticed. However, we guarantee that the quality and resistance of this net have nothing to envy from the model you had until now on your trampoline. Please do not hesitate to get back to us for any questions, we remain at your disposal. The France Trampoline team
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Anthony P.
Rating: 3 out of 5
following a purchase from 19/03/2020
An order placed before confinement with a very long delivery time, over 6 weeks... The delivery arrives and there is an error on the order.... Had to wait an extra week...
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. Indeed, as you pointed out, the recent events related to Covid-19 have greatly impacted our restocking, order preparation, and delivery schedules due to reduced staff and absences for childcare. However, this does not justify the error that occurred on your order: even if the situation has now returned to normal, we ask you to accept our apologies for these indeed abnormally long delays but also particularly for the preparation error on your order. The France Trampoline team.
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Stephanie L.
Rating: 1 out of 5
following a purchase from 31/03/2020
no reception to date and the payment has been cashed
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, it turns out that indeed your package encountered a setback during delivery, which caused several days of delay. We confirm that it has indeed left our warehouses today and will be delivered to you very soon. We apologize for the inconvenience caused. The France Trampoline team
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Manfred E.
Rating: 3 out of 5
following a purchase from 02/04/2020
Quality of the jumping mat and springs is top, but the delivery time of 3 weeks was very long.
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Loic L.
Rating: 3 out of 5
following a purchase from 19/03/2020
We received the order on April 8th, noticed a defect in the net and reported it by email that evening.......still no response!!!!!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We apologize for the delays in our response, due to a team operating with reduced staff since the beginning of the health confinement. We are doing everything we can to respond to you quickly, and we apologize for the inconvenience caused. Counting on your understanding, The France Trampoline team
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Augustin H.
Rating: 3 out of 5
following a purchase from 18/03/2020
I had difficulty getting information about the order... the shipment was very long without any information, to this day I still have not received all the ordered products, but I have been billed and charged
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Response from France Trampoline
Hello, We confirm that your order was shipped on April 7th and handed over to the DPD carrier for delivery. We are contacting them to get more information regarding your package. We remain at your disposal for any further information. The France Trampoline team
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Martin H.
Rating: 1 out of 5
following a purchase from 10/04/2020
goods not yet received
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Philipp R.
Rating: 1 out of 5
following a purchase from 07/04/2020
I have not yet received the product that I ordered over two weeks ago, even though it is supposed to be in stock. ***
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Kyra C.
Rating: 1 out of 5
following a purchase from 04/04/2020
The goods still have not arrived
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Sabrina A.
Rating: 3 out of 5
following a purchase from 21/03/2020
I paid *** for fast delivery (24/48h). The trampoline arrived just under 2 weeks later. There were noted delays in orders but I thought that by taking this option it would avoid these delays as it was not specified. I therefore find that there is a lack of information on the site. Moreover, there were errors to note in the description. The product seems to be of good quality. However, the manual mentions 1h30 of assembly... and it takes much longer.
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Response from France Trampoline
Hello, thank you for your comment. We regret that the delivery times, unfortunately extended at the moment due to the Covid 19 epidemic and the measures taken by various actors, including carriers, to limit its spread, have not met your satisfaction. Our delivery times are generally between 2 and 5 working days for our products, but as indicated on our site, these times are currently extended and orders can take up to two weeks to be delivered, regardless of the chosen delivery method, standard or express. Furthermore, please do not hesitate to contact us at [email protected] for any issues regarding the assembly or setup of your trampoline, we are at your disposal. Counting on your understanding, we wish you very good times on your trampoline! The France Trampoline team.
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Sylvana S.
Rating: 1 out of 5
following a purchase from 02/04/2020
Hello, I ordered two goal walls for the trampoline from you on April 2, 2020, and paid for them immediately via PayPal. On your site, you mention a shipping time of 2-5 working days. Today is April 14, 2020, and unfortunately, our children now have no Easter gift, and despite already sent emails and attempted phone contact, you have not yet gotten in touch with me. I am unfortunately more than disappointed with your service. Regards ***
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Response from France Trampoline
Hello, first of all, thank you for taking the time to leave us a comment. We regret that the unfortunately extended delivery times at this time due to the Covid-19 outbreak and the measures taken by various actors, including carriers, to limit the spread have not satisfied you. Our delays are indeed usually 2 to 5 working days for the delivery of our products, but as stated on our website, these delays are currently more in the order of two weeks. You should receive your order within the next week. Thank you in advance for your patience, Trampoline Technology.
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Andrea Z.
Rating: 1 out of 5
following a purchase from 20/03/2020
On March 19, I ordered two protective edges and have not yet received them even though they were in stock. Last year everything worked perfectly, but this year, I have called 4 times and each time I was told it is on the way. As of now, April 14, I still have not received them.
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Response from France Trampoline
Hello, first of all, thank you for taking the time to leave us a comment. We regret that the currently extended delivery times due to the outbreak of Covid-19 and the measures taken by various actors, including carriers, to limit its spread have not met your satisfaction. Our lead times are usually between 2 and 5 working days for the delivery of our products, but as stated on our website, these lead times are currently extended, so the delivery of orders may now take several weeks. However, we can confirm that your order is on the way and you should receive it shortly. Thank you in advance for your patience during this special time, Trampoline Technology.
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Frédéric G.
Rating: 1 out of 5
following a purchase from 14/03/2020
The net is too small, it does not close completely. However, it is indeed the correct reference.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We apologize for the issue encountered. Could you please install the net as follows and let us know if the problem persists? - Detach the net from the bottom of the trampoline - Close the zipper all the way and attach the plastic clips. - At the zipper, hook the elastic ties by crossing them. Leave the hooks attached and the zipper closed. - Then install the rest of the plastic hooks under the trampoline. We look forward to your feedback and remain at your disposal for any further information. The France Trampoline team
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Sylvain R.
Rating: 3 out of 5
following a purchase from 03/10/2019
The product lacks attachments; the cushion does not cover the bar sufficiently; it comes off in places as soon as the children use the trampoline.
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Response from France Trampoline
Hello, thank you for your comment. Could you please send us some photos to the address [email protected]? We will try to find a solution to resolve your issue. Best regards, the France Trampoline team
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Thomas M.
Rating: 3 out of 5
following a purchase from 19/03/2020
Everything is super actually. Unfortunately, the foam was squished into a very small box and now has pressure marks. This should be better packaged.
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Response from France Trampoline
Dear customer, thank you for your opinion, customer feedback is very important to us. We are glad that you are satisfied with the product. Regarding the foam packaging, we will soon use a different packaging system with a larger box. Best regards, your Trampolin Technik team.
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Stephane C.
Rating: 1 out of 5
following a purchase from 20/01/2020
The package arrived late compared to the date it was said and I had to go pick it up at the carrier if not it would have taken another 7 days, not a good order for me, I do not recommend
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry to hear that the delivery of your order went poorly. Please know that we have opened an internal investigation to better understand what may have happened. Do not hesitate to contact us for any further information, we remain at your disposal. Best regards, the France Trampoline team
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Philippe M.
Rating: 3 out of 5
following a purchase from 17/12/2019
Hello, the package arrived well but the delivery person left all the packages in the middle of the road, without checking if my husband needed help!!! Moreover, he was so rushed that he neither rang nor knocked and was ready to leave if we hadn't come out hearing the noise of his vehicle!!! Thank you.
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry for the quality of service provided for the delivery of your trampoline: during the holiday season, carriers are unfortunately overloaded and this very busy period can sometimes lead to this kind of situation. We will make sure to pass on the information to the carrier nonetheless, and we apologize for the inconvenience caused. Best regards, the France Trampoline team.
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Beatrice H.
Rating: 3 out of 5
following a purchase from 10/12/2019
I have not yet installed the trampoline, probably at the end of the month, so I cannot yet evaluate the product. However, the delivery and the timeframe were very good
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Response from France Trampoline
Hello, thank you for your comment. We hope your trampoline will meet your expectations! We remain at your disposal for any questions or comments. Best regards, the France Trampoline team
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Bernard G.
Rating: 3 out of 5
following a purchase from 10/12/2019
Boxes received correctly. But very disappointed with the delivery logistics from your services. I had specified Tuesday as my day off and had to have it delivered to my workplace and transport everything to my home.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the delivery of your order did not meet your expectations. The holiday season can indeed sometimes cause delays in deliveries that are unfortunately beyond our control and do not reflect the quality of service we strive to provide otherwise. We apologize for the inconvenience caused and remain at your disposal for any comments or suggestions. Best regards, the France Trampoline team
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Isabelle B.
Rating: 3 out of 5
following a purchase from 24/11/2019
Rather good but the reservation and online payment were really laborious...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, IT updates took place on our site at the time of your order. They did not cause any blocking technical problems but may have generated longer processing times than usual. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, The France Trampoline team
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Günther R.
Rating: 3 out of 5
following a purchase from 25/11/2019
everything great except for the payment in today's time without (on account or direct debit) that is no longer up to date.
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