The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
3 months delay to receive the products but *** debited in a week is unacceptable
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that your order did not bring you complete satisfaction. However, in the case of orders for products that are being restocked, the estimated return date to stock is systematically specified in the product description on our site as well as in the cart before validating the order. To avoid having to pay for the products at the time of the order, we recommend in these cases to opt for payment by check. This is only cashed at the time of shipment of the order. We remain at your disposal for any further information, Best regards, The France Trampoline team
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Sebastien R.
Rating: 3 out of 5
following a purchase from 14/09/2019
Very good product, happy with the result. However, the assembly was not as simple as described in the video...
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Response from France Trampoline
Hello, thank you for your comment! Our trampolines are designed so that their assembly can be completed in 1.5 hours by two adults, in a few steps described in the attached user manual. It is true that a single person can manage to assemble our products, but some steps will be more delicate and the total time may then exceed two hours. In any case, our team is here to assist you with any questions or advice regarding assembly: do not hesitate to contact us, we will be happy to help you! Best regards, The France Trampoline team
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Daisy F.
Rating: 1 out of 5
following a purchase from 02/09/2019
I have had my trampoline for several years, I had to change parts after a storm because it flew away despite the anchoring kit. I bought a net that according to the description was supposed to fit but in reality it is smaller than my trampoline because it is too tight and the zipper keeps opening, the poles that were supposed to fit are too high compared to the current ones and therefore impossible to install, as well as a fiberglass spring that is too small even though it was also supposed to fit. In short, I contacted customer service and have been exchanging emails and photos with them for over a month to find out if an exchange is possible at least for the net because we will find solutions for the rest given the turn of events. A month later, I was told that the net is certainly too small for my trampoline but that in the photos I am missing a pole and that it is probably poorly attached, so it’s a never-ending cycle. I will soon put my trampoline away for the winter period and then I will no longer be able to provide photos and I feel that I will keep a very expensive order with products that I have to modify myself to fit my trampoline. In summary, it is better to buy a complete trampoline than spare parts, especially from France Trampoline. Given the turn of events, I regret not having called them and placing my order with an advisor.
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Response from France Trampoline
Hello, First of all, we thank you for taking the time to leave us a comment. After checking with our advisors, we are indeed waiting for a response from you regarding the proposal that was made to send you, at our expense, a Premium replacement net with a pocket closure to address the inconveniences you may have encountered with your installation. Can you confirm the Relay point where you would like to be delivered? Remaining at your disposal, Best regards, The France Trampoline team
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Emmanuelle C.
Rating: 3 out of 5
following a purchase from 02/09/2019
The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We indeed strive to address any issues encountered during delivery as quickly as possible. As for the zipper, we are very surprised as this is the first time we have received this type of comment on this range of trampolines. Would you be kind enough to send us some photos or videos to [email protected] so that we can study your request in more detail and, if necessary, assist you with the assembly of the net or even proceed with its replacement if it is defective? We thank you in advance and remain at your disposal for any further questions or comments. The France Trampoline team
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Régis M.
Rating: 1 out of 5
following a purchase from 30/08/2019
The site offers free deliveries that are not really free. Right after the order, I received an email indicating that since I did not choose the option at *** that allows scheduling a delivery appointment, I would be charged *** per package in case of absence. My order included 2 packages, shipped 1 day apart which forced me to take 2 days off. I call that ***.
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Response from France Trampoline
Hello, Thank you for your message, which surprises us a lot. After checking, it turns out that your order contained only one package, and its delivery was successfully completed on the first shipment. Are you sure you placed this order on our site? Please feel free to contact us at [email protected] for any comments or additional information. Best regards, The France Trampoline team
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Thomas P.
Rating: 1 out of 5
following a purchase from 15/07/2019
The delivery times announced on the website are *** for my department. They *** the choice at the time of purchase. The delivery provider was defective, reinforcing the delivery delay.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We were able to verify and it turns out that indeed, unfortunately, your package was part of a lot lost by the carrier during the summer period. As soon as we were informed of the situation, we immediately proceeded to a second shipment in FIRST but the processing time took 48 hours. We apologize for the inconvenience caused, independent of our will and which does not reflect the quality of service we strive to provide. We remain at your disposal for any further comments. Best regards, The France Trampoline team
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Noemie A.
Rating: 3 out of 5
following a purchase from 20/08/2019
Wrong order received. Issue resolved
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Response from France Trampoline
Hello, Indeed after checking it turns out that during the delivery of your trampoline, one box was missing. It has been immediately resent in FIRST for a second delivery 48 hours later. We apologize for the inconvenience caused and wish you very good moments on your trampoline! Best regards, The France Trampoline team
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Claude P.
Rating: 1 out of 5
following a purchase from 12/08/2019
The net ordered as a replacement is not of the same quality as the previous one. The 2 edges do not meet, the previous one had 2 zippers and therefore a much easier way to enter the trampoline.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. Indeed, for safety standards reasons, it is no longer possible on the new trampoline nets to have an opening with a zip door in the shape of an 'L'. The new opening system is therefore based on a vertical zip that opens the entire height of the net to maintain easy entry and exit from the trampoline. We hope that this net will still bring you complete satisfaction and wish you very good moments on your trampoline! The France Trampoline team
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Valerie B.
Rating: 1 out of 5
following a purchase from 05/08/2019
Bad delivery. The spare parts did not match the purchased product! 3rd order: 3 times bad delivery!!! Promised commercial gesture not executed!!!
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Response from France Trampoline
Hello, We have checked and unless we are mistaken, the order concerned by your comment did not contain any spare parts. Could you provide us with more information regarding these incompatible parts? Furthermore, we could not find any trace of a request for a commercial gesture or even an exchange with our team of advisors. Was it indeed an order from our store? Remaining at your disposal, The France Trampoline team.
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Sylvain R.
Rating: 3 out of 5
following a purchase from 26/07/2019
Order problem, not delivered Had to call 5 times because customer service says they will call back but does not do so
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Response from France Trampoline
Hello, thank you for your comment. After checking, your order placed on Friday, July 26th in the late afternoon was indeed dispatched for shipment the following Monday, the 29th. Due to your vacation and the order specified during the order, your cushion could only be delivered upon your return in August, which explains these delays. We remain at your disposal for any further information. The France Trampoline team
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Melanie C.
Rating: 3 out of 5
following a purchase from 25/07/2019
Delivery too complicated for availability and the delivery person canceled once.
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Philippe C.
Rating: 3 out of 5
following a purchase from 13/07/2019
The products are good, the contacts are very attentive, but the delivery is terrible: it took 3 shipments and 1 month to receive everything (first package too fragile that disintegrated in transport with the loss of 4 springs out of 10, second package in cardboard but with ... 3 springs out of 4 ..., third package for the last spring that had the wrong postal code!!) Conclusion: never use Colissimo. Best regards
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Chantal M.
Rating: 3 out of 5
following a purchase from 22/07/2019
Contrary to what was planned during the order, the provider did not contact me by phone.
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Bernard S.
Rating: 3 out of 5
following a purchase from 14/07/2019
The delivery person is not good!
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M L.
Rating: 3 out of 5
following a purchase from 05/07/2019
my order was left 'pending' because 1 of the products was unavailable, and I had to contact customer service to be delivered the other products
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Renata R.
Rating: 3 out of 5
following a purchase from 14/07/2019
The trampoline expected between 2/5 working days arrived in 12 days. Communication was poor. The carrier had a significant issue, France Trampoline was not proactive in finding a solution. Otherwise, the product is very good: expect more than 15 days for delivery
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Alexandra O.
Rating: 3 out of 5
following a purchase from 25/06/2019
Fast but no contact from the delivery person specifying the time and day of delivery. Fortunately, the neighbor saw the package, it's a bit tight!
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Annick P.
Rating: 3 out of 5
following a purchase from 04/07/2019
I bought a trampoline cover that unfortunately cost me 4 times its price. Indeed, upon arrival of the product, I had the unpleasant surprise of having to pay additional fees (in addition to customs fees) even though the DHL transport fees were already exorbitant ***€ (2 times the price of the product)
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Julien W.
Rating: 3 out of 5
following a purchase from 07/07/2019
A broken plastic part in the box which was not damaged.
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Christophe L.
Rating: 3 out of 5
following a purchase from 30/06/2019
Not all items were available. The climbing net is still missing.
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Response from France Trampoline
Hello, Thank you for your comment. We apologize for this inconvenience. The net will be sent to you at the beginning of August. We remain at your disposal for any other comments and renew our apologies for this inconvenience. Best regards, the France Trampoline team.
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Marc S.
Rating: 3 out of 5
following a purchase from 26/06/2019
Very good quality product: the price may seem high but the quality is really there compared to what I have been able to see/buy elsewhere. However, the delivery is catastrophic: deadlines not respected, loss of the product at the delivery location... one piece of advice to France Trampoline: change your service provider!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment! We are sorry that the delivery of your trampoline did not meet your satisfaction. We carefully select the carriers we work with, but it can happen, especially during the summer period, that the quality of service provided by some is not up to our expectations. We apologize for the inconveniences encountered, which are beyond our control, and remain at your disposal for any comments or questions! Best regards, the France Trampoline team.
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Laurence P.
Rating: 3 out of 5
following a purchase from 22/06/2019
Trampoline net not of the same quality as the original. Disappointed with my purchase. The green mat of the trampoline is identical so that's good
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Our replacement parts for trampolines evolve over the years based on technical and logistical innovations, and in terms of material. Safety and quality remain at the heart of our concerns, we assure you that the net received provides the same level of effectiveness and safety as your previous material. We remain at your disposal for any questions or comments regarding your order. The France Trampoline team
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Sarah B.
Rating: 1 out of 5
following a purchase from 23/06/2019
Delivery ok Product does not match what I was looking for (incompatible with the trampoline model I had). I probably looked incorrectly but I ended up with 8 pieces that will be of no use to me.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Our return policy allows you to send back the items received by mail: we have sent you an email with the return address if you wish. Return shipping costs are your responsibility, however as soon as we receive and restock we will proceed with a full refund of the returned products. We remain at your disposal for any questions. The France Trampoline team
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Fabrice B.
Rating: 3 out of 5
following a purchase from 09/06/2019
The customer service does not respond! A ghost service.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we confirm that we have not received any phone calls or email contact regarding your order? Our advisors respond to all inquiries promptly, usually within 24 hours. Can you please send your request by phone at 05 56 36 04 62, or by email at [email protected]? We will make sure to respond to you as soon as possible. Best regards, the France Trampoline team.
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Gerard B.
Rating: 3 out of 5
following a purchase from 20/06/2019
Good material but insufficient technical support and 'overwhelmed' when the delivery is incomplete
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the responses from our technical and commercial team did not fully satisfy you, particularly in terms of response speed. We strive to handle all requests in the shortest possible time but it can indeed happen, as in your case, that our response occurs 24 hours after contact. We apologize for this inconvenience and remain at your disposal for any further comments. Best regards, the France Trampoline team
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Danielle V.
Rating: 3 out of 5
following a purchase from 14/06/2019
I ordered a trampoline roof at the end of June, received a first package with a mat that was not meant for me. After a complaint, I received a second package with a tube. Still not the right product. In the meantime, they had a carrier come to pick up the first package, and a postal label for me to return the second package. All this to say that you should not order in the summer, as the summer team is not reliable. Response from customer service that I got on the phone.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry for the various delays you may have encountered with your order, both in terms of preparation and delivery, which do not reflect the quality of service we offer. We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
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Peter B.
Rating: 3 out of 5
following a purchase from 30/06/2019
Order processing and information flow exemplary, delivery by the freight forwarder a complete disaster, no adherence to the agreed delivery time, no prior agreed call 30 minutes before delivery, incompetent and unfriendly staff after telephone inquiry.
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Response from France Trampoline
Dear customer, thank you for your feedback. We want to continuously improve, so your suggestions are very important to us. We are glad that you are very satisfied with the order processing and information flow. Unfortunately, during the holiday season, the delivery time can sometimes be a bit extended. The freight forwarder can unfortunately be overwhelmed with work... We apologize for this unfortunate incident. We still hope that you are satisfied with your Ovalie 430 trampoline and that it fully meets your expectations. Best regards, your trampoline technology team.
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Alain V.
Rating: 1 out of 5
following a purchase from 07/06/2019
poor consideration by customer service of the problem encountered with the zip line after only a week of use
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry for this brake problem on this product which is nevertheless very successful with our customers and has one of the highest satisfaction rates! In order to activate the warranty on this product, could you please send us some photos of the defective part to the address [email protected]? As soon as we receive the elements, we will proceed with the replacement of the product. In the meantime, we remain at your disposal for any questions. Best regards, the France Trampoline team
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Roland N.
Rating: 3 out of 5
following a purchase from 25/06/2019
Your employee in Frankfurt was very friendly and competent and made my decision to purchase your product easy, for that, there are 5 stars. Unfortunately, there was no information that 1-2 days later the product was significantly cheaper available in stores, therefore only 3 stars. Best regards, a somewhat sad *** (the product is good... your employee too)
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François P.
Rating: 3 out of 5
following a purchase from 04/06/2019
Replacement net, received quite quickly. However, it is much softer than the one originally provided with the trampoline. It is therefore much less taut and seems to secure the use of the mat less.
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Response from France Trampoline
Hello, thank you for your comment. For logistical reasons regarding the evolution of our product versions, it can indeed sometimes happen that the material of our spare parts is slightly different from that of the original product. However, providing the best quality to our customers while ensuring safe trampoline practice remains our primary concern, and we can assure you that the net you received perfectly meets this dual constraint. We remain at your disposal for any questions, the France Trampoline team.
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Didier C.
Rating: 3 out of 5
following a purchase from 25/05/2019
The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!
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Response from France Trampoline
Hello, thank you for your comment. Our trampolines are designed to be assembled without professional intervention and are delivered with an assembly manual. Some models, especially larger sizes, take longer to assemble, but we have not received negative feedback from our customers regarding assembly so far. Our advisors are available from Monday to Friday from 9 am to 6 pm to answer your questions. Outside of these hours, you can consult our online guides. We remain at your disposal for any questions, the France Trampoline team.
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Carole C.
Rating: 1 out of 5
following a purchase from 23/05/2019
The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.
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Michel G.
Rating: 1 out of 5
following a purchase from 23/05/2019
I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us
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Response from France Trampoline
Hello, and thank you for bringing this comment to our attention. We fully understand your dissatisfaction, which we share, regarding the quality of the delivery service which is far from meeting the promised standards. Your case is being processed by our customer service for a refund of the delivery fees. We apologize for this delay beyond our control and remain at your disposal for any questions. Best regards, the France Trampoline team
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Arnaud L.
Rating: 1 out of 5
following a purchase from 06/05/2019
Disappointed because the shoe rack is not suitable for the Ovalie 360.
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Response from France Trampoline
Hello, thank you for your comment! Our shoe rack is normally compatible with all models and brands of trampolines: would you be kind enough to send us a photo at [email protected], we can then see together for an exchange or a refund of the product? We remain at your disposal, sincerely, the France Trampoline team.
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Magali R.
Rating: 1 out of 5
following a purchase from 11/05/2019
Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.
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Response from France Trampoline
Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team
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Catherine T.
Rating: 3 out of 5
following a purchase from 14/05/2019
Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...
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Response from France Trampoline
Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team
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Stephane L.
Rating: 1 out of 5
following a purchase from 30/04/2019
Delivery delay without any explanation
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team
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David C.
Rating: 3 out of 5
following a purchase from 30/04/2019
Part of the material arrived damaged. 3 of the 5 plastic pieces, located at the top of the metal rods, arrived broken. The packaging was not well done enough. These plastic pieces could have been better protected, as they are very fragile.
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Caren C.
Rating: 3 out of 5
following a purchase from 01/05/2019
The product is perfect, but I was very disappointed with the delivery conditions. The chosen provider asks the customer to be present one day during the week between 8 am and 7 pm, without at least being able to guarantee a delivery in the morning or the afternoon before the morning of the delivery itself. In short, either you take a whole day off just for that, or... too bad for you! I wrote to France Trampoline to report it, but no response... disappointing!
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Response from France Trampoline
Hello, we are sorry that the delivery of your trampoline did not bring you complete satisfaction. The delivery time slots of the carriers unfortunately do not depend on our will, and while they aim to provide the best quality of service possible, it can sometimes prove insufficient. We apologize for this inconvenience and remain at your disposal for any questions. Best regards, the France Trampoline team
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Barbier S.
Rating: 3 out of 5
following a purchase from 27/04/2019
Material conforms but delivery problems
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that the delivery of your basketball hoop was postponed due to the appointment with the carrier. We wish you very good sports moments and remain at your disposal for any questions. The France Trampoline team
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