The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
I did not receive a response to my complaint following a serious delivery problem
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. According to our information, in your email dated May 4th, you indicated that you had found a solution with the carrier for the delivery of your package. Could you please send us an email at [email protected] if that was not the case? We are at your disposal. Best regards, the France Trampoline team
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Julien G.
Rating: 3 out of 5
following a purchase from 26/04/2019
Good quality trampoline and easy to assemble. However, delivery was more than delayed... from 2 to 4 assured days we went to 14 days... my son could not have his gift on time... very disappointed
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Christine M.
Rating: 1 out of 5
following a purchase from 09/02/2019
Difficulties assembling the trampoline, instructions too brief and no explanatory book as expected
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sorry that assembling your trampoline posed difficulties for you. Did you download the assembly instructions as indicated during your order? We are at your disposal for any questions or comments. Best regards, the France Trampoline team
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Pierre D.
Rating: 3 out of 5
following a purchase from 20/04/2019
Late delivery despite the extra paid for a delivery within 48 hours. As a result, it arrived too late for the children to enjoy it during their vacation week.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, after checking, it turns out that the delivery of your trampoline took longer than expected. We sincerely apologize for this failure of the carrier which does not reflect the quality of service we offer. We are at your disposal for any questions or additional information, and we renew our apologies for the inconvenience caused. Best regards, the France Trampoline team
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Régine M.
Rating: 3 out of 5
following a purchase from 14/04/2019
Good product, only the delivery was catastrophic, company to avoid..
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Response from France Trampoline
Hello, thank you for your comment and our apologies for the inconveniences regarding the delivery of your order, which was clearly not up to the quality of service we offer. We take note of your feedback and will ensure that this situation does not happen again in the future. Best regards, the France Trampoline team
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Stéphanie M.
Rating: 1 out of 5
following a purchase from 10/04/2019
Barely 15 days of use and the edge of the trampoline is coming undone, cracked... Not of good quality.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are very surprised by your remark regarding the quality of the protective cushion you ordered, designed to withstand family use of the trampoline. Could you please send us some photos to the address [email protected]? We can then see together how to find a solution to this problem. Best regards, the France Trampoline team
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Sebastien C.
Rating: 3 out of 5
following a purchase from 09/04/2019
4 springs are missing from my order; assembly sometimes difficult
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Response from France Trampoline
Hello and thank you for your comment. Please excuse us for this error in preparing your order: the 4 missing springs are on their way, you should receive them very soon! Best regards, the France Trampoline team
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Elodie B.
Rating: 3 out of 5
following a purchase from 05/04/2019
I am disappointed with the layout of your website because I was convinced that I would receive a free basketball hoop if I ordered a foot trampoline. Until the finalization of my order, it was noted "free basketball hoop". At no time did I see that it was under certain conditions. I therefore find it ***.
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Response from France Trampoline
Hello, we are sorry for this misunderstanding! The offer for the basketball hoop was indeed subject to a minimum order amount condition and only appeared in the cart if this condition was met. It is likely that during your browsing on our site, you added products to your cart but then removed them to place your order. Thus, the offer remained displayed even though it could no longer apply. We sincerely apologize for this disappointment and remain at your disposal for any questions. Best regards, the France Trampoline team
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Alain K.
Rating: 3 out of 5
following a purchase from 02/04/2019
Good consideration of my needs and precision on the delivery time.
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Response from France Trampoline
Hello, thank you for your comment! We are delighted that your order has brought you satisfaction and wish you good times on your trampoline! The France Trampoline team
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Emmanuel S.
Rating: 3 out of 5
following a purchase from 30/03/2019
Very mediocre quality net compared to the original net... very very disappointed with my purchase
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. The material of some of our nets has indeed been modified over time for technical and logistical reasons, but we can assure you that we always take great care in the making and quality of our products. We do take note of your comment and will pass it on internally to the relevant people. Best regards, the France Trampoline team
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Marie-jo G.
Rating: 3 out of 5
following a purchase from 02/04/2019
At the time of the order: excellent service. Delivery service was terrible. The provider is not serious and you should work with another delivery company.
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Response from France Trampoline
Hello, and thank you for your comment. We take note of your disappointment regarding the carrier who handled the delivery of your package. We will pass the information on to the concerned managers and we will strive to avoid this situation in the future. We remain at your disposal for any further information, the France Trampoline team
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Damien V.
Rating: 3 out of 5
following a purchase from 26/03/2019
Correct product, a bit long delivery time.
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Response from France Trampoline
Hello, thank you for your comment. Indeed, as announced during your order, this product was being restocked at the time of your purchase. It was shipped to you 7 days later, however, delivery to a relay point always takes a bit longer than direct home delivery. We remain at your disposal for any further information, the France Trampoline team
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Norbert H.
Rating: 3 out of 5
following a purchase from 10/04/2019
Super fast delivery, ordered on Thursday, arrived on Monday. -
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David N.
Rating: 3 out of 5
following a purchase from 25/03/2019
The received product does not completely match my request
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Margaret D.
Rating: 3 out of 5
following a purchase from 28/03/2019
Fast delivery. A bit disappointed by the finish of the product
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Céline V.
Rating: 3 out of 5
following a purchase from 20/03/2019
Despite a phone verification of the correct dimensions of our trampoline purchased 5 years ago, the supplied parts were too large. My husband had to trim each ordered post...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment! We are sorry that the spare parts did not fit despite our vigilance. Next time, do not hesitate to contact us before assembly so that we can see together what can be done to avoid modifying the parts. We remain at your disposal, sincerely, the France Trampoline team
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Christophe D.
Rating: 3 out of 5
following a purchase from 11/03/2019
This is the first time an order has gone this way and I am really disappointed. The order was only prepared after the administrative payment. So a longer delivery time for an order of less than *** €.
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Response from France Trampoline
Hello, and first of all, we thank you for taking the time to leave us a comment. For technical and IT reasons, it sometimes happens that orders are only prepared upon receipt of payment in the case of administrative payments on invoice. We do our best to minimize processing times. We thank you for your understanding and remain at your disposal for any questions or additional information. The France Trampoline team
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Mathieu M.
Rating: 3 out of 5
following a purchase from 06/03/2019
Good product and service but I still took a risk because the site does not specify the length of the spring I ordered. I had to count the number of coils, and indeed the spring fit perfectly.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. In the case of the spring for the Minimax fitness trampoline, the length of the spring is indicated in the long description (88 mm). We take note of your remark and have added this info in the technical specifications so that it is more easily identifiable in the future. We remain at your disposal for any comments. Best regards, the France Trampoline team.
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Benoit D.
Rating: 3 out of 5
following a purchase from 04/03/2019
Delivery + deadlines ok. However, the original fiberglass arches were equipped with an elastic that connected them to each other, which meant we had 2 large half-arches that were easier to install, which is regrettable.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, our new fiberglass arches have been separated for technical, logistical, and functional reasons. Their efficiency and solidity remain equivalent to our previous range. We wish you pleasant moments on your trampoline! Best regards, the France Trampoline team.
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Bruno L.
Rating: 3 out of 5
following a purchase from 25/02/2019
The product, trampoline cushion tensioners, is presented and delivered without any assembly instructions and does not correspond to the original product sewn on the cushion.
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Marie F.
Rating: 3 out of 5
following a purchase from 09/01/2019
Difficulty installing the inner net, we followed online videos but it wasn't simple...
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We are sorry to read that the installation of your net seemed difficult to you. We have indeed tried to document as much as possible the different steps to follow to install a home net simply and without the mandatory intervention of a professional, through an assembly guide but also step-by-step videos. To complement the information provided by these supports, or for any questions or advice regarding your net or its installation, our team of experts is at your disposal from Monday to Friday from 9 am to 6 pm by phone or email: do not hesitate to contact them, they will be happy to respond to you! Best regards, the France Trampoline team
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Nicole B.
Rating: 3 out of 5
following a purchase from 03/02/2019
Assembly instructions not precise enough. Not enough bounce, not soft enough
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We are sorry that the product did not completely convince you. Our customers are usually very satisfied with this trampoline which is designed to allow very young children to gently initiate themselves, and without any risk to their joints, to the joys of trampolining. Accessible to toddlers from 12 months, it has been deliberately designed with elastic bands instead of springs, which explains indeed its softer rebounds than on a classic trampoline. We remain at your disposal for any questions. Best regards, the France Trampoline team
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Walter G.
Rating: 1 out of 5
following a purchase from 31/01/2019
I am talking about the service and not the product which I have not yet unpacked. I am not happy to have seen the price of the trampoline drop the day after my purchase. I contacted you twice by email to express my dissatisfaction but have received no response to date.
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Response from France Trampoline
Hello, first of all, we thank you for taking the time to leave us a comment. We checked but unfortunately did not receive any email from you, which explains our lack of response. The JumpUp trampoline you ordered was indeed part of our sale products; the day after your purchase, the 3rd markdown period of our sales opened and the discount on this product was indeed greater. We apologize for this inconvenience; do not hesitate to contact us at [email protected] or by phone at 05 56 36 04 62 for more information. Best regards, the France Trampoline team
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David S.
Rating: 3 out of 5
following a purchase from 27/01/2019
Purchase of a replacement net for a trampoline "France trampoline". The longevity of the original justified the double price of the replacement compared to what is found in stores, as promised to be identical. However, the product received is much thinner, the base attachments of the net have no closure system and end up detaching, which leaves me doubtful about the quality of the product. I hope it will prove to be as durable as the old one given the price. Best regards
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Julien R.
Rating: 1 out of 5
following a purchase from 03/01/2019
After-sales service on trampoline: incorrect technical advice, delivered product incompatible and dangerous, return was okay. New order, once again proposed solution incompatible, fortunately we checked... 1st delivery: package arrived completely destroyed (burst + broken parts): refused 2nd delivery: package once again burst and damaged parts: I kept the product out of despair, it is usable although damaged. A lot of hassle for not much...
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Response from France Trampoline
Hello, thank you for your comment. We sincerely apologize for the handling of your order, which is far from the quality of service we strive to provide. Issues with compatibility of spare parts, just like delivery problems, can happen, but it is true that the accumulation of inconveniences in your case is simply unacceptable. We hope that the commercial gesture granted on the second net will allow you to fully enjoy your installation. We renew our apologies and remain at your disposal for any further information. Best regards, the France Trampoline team
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Julien P.
Rating: 3 out of 5
following a purchase from 21/12/2018
Following the return service, disappointing handling on the first contact. On the second contact, you managed to assess the situation of the request. And the after-sales service was carried out. Regarding the delivery, the driver showed up in the morning while the appointment was made for the afternoon. He left a message saying that the second visit would be charged because no one was present during the delivery. After a call, he returned in the afternoon without extra cost. This nonetheless leaves a rather negative feeling about the overall service. However, I want to emphasize the quality of the material from France trampoline as it is present with many of my acquaintances, which is why despite everything I would reorder from them if I need a new trampoline.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We apologize for these delivery issues that are beyond our control, and we wish you very good moments on your trampoline! Best regards, the France Trampoline team
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Gilles G.
Rating: 3 out of 5
following a purchase from 18/12/2018
Disappointed that the material was not delivered completely the first time
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that your order was only partially delivered to you at first. Our sales service then sent you the missing part so that you could properly install your cover. We apologize for this inconvenience and wish you good times on your trampoline! Best regards, the France Trampoline team
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Aubert S.
Rating: 3 out of 5
following a purchase from 18/10/2018
Slow response for all procedures, the delivery time was not met and the delay was excessive.
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John-thomas T.
Rating: 3 out of 5
following a purchase from 28/11/2018
The package arrived several days late... But compliant...
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Response from France Trampoline
Hello, thank you for your comment. We are sorry for this delivery delay, unfortunately independent of our will, especially at this end of the year. The France Trampoline team
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Dominique F.
Rating: 3 out of 5
following a purchase from 27/11/2018
package very damaged crushed everywhere
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We are sorry that the delivery did not bring you complete satisfaction: if this situation were to arise again in the future, please make sure to clearly state your precise reservations on the delivery note from the driver at the time of receipt, in order to allow for the opening of a claim against the carrier. We remain at your disposal for any questions, the France Trampoline team.
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Astrid L.
Rating: 3 out of 5
following a purchase from 26/11/2018
Regarding the number of stars, it is not appropriate because concerning the delivery nothing to say, perfect. As for the product, I can't tell you anything for now, the trampoline being a gift for Christmas, it has not yet been set up. Best regards.
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Response from France Trampoline
Hello, and thank you for your comment! We wish you a very happy end of year celebrations and good times on your trampoline! The France Trampoline team
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Frederic M.
Rating: 3 out of 5
following a purchase from 04/11/2018
I am happy to have received my package despite the Belgian postal strike, this was a sample to see with a larger order? I remain confident.
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Nathalie N.
Rating: 1 out of 5
following a purchase from 09/07/2018
two months delay before providing the requested material and more than 10 reminders. you can check the emails and all the excuses you provided me. Unworthy of a professional! ***
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Response from France Trampoline
Hello, First of all, we thank you for taking the time to leave a comment. Regarding your order for a custom trampoline, it has indeed and unfortunately been a victim of a delay beyond our control in its manufacturing and delivery. We sincerely apologize for the inconveniences caused and remain at your disposal for any questions or comments. Best regards, the France Trampoline team
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Jackye D.
Rating: 3 out of 5
following a purchase from 04/10/2018
Site difficult to make a choice. However, the reception and explanation over the phone were really top-notch. Very, very poor delivery (outsourced)... shameful, gave a very bad image of the brand.
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We are sorry that the ordering process on our site, as well as the delivery of your trampoline, did not meet your satisfaction. We take note of your two remarks and commit to paying even more attention to these two points in the future. We remain at your disposal for any comments, the France Trampoline team.
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Karine D.
Rating: 3 out of 5
following a purchase from 12/09/2018
The Apollo 500 trampoline is of excellent quality. However, the assembly instructions are poorly written: they are not up to date (they do not mention the provided bungee cords), and they are not precise enough to allow for a good assembly on the first try, resulting in us assembling some poles upside down and wasting time. Close-up views of the details are missing.
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Response from France Trampoline
Hello, and first of all, thank you for taking the time to leave a comment. We take note of your remarks and can assure you that we are already working on a new version of the assembly instructions, so that these inconveniences do not happen again. We apologize for the inconvenience caused and remain at your disposal for any questions. Best regards, the France Trampoline team
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Wilfried H.
Rating: 3 out of 5
following a purchase from 22/09/2018
Defective part preventing assembly. Fortunately, good responsiveness for customer service.
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Response from France Trampoline
Hello, and thank you for taking the time to leave a comment. We apologize for the inconvenience caused, and we wish you good games with your soccer goal! Best regards, the France Trampoline team
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Nathalie E.
Rating: 3 out of 5
following a purchase from 14/09/2018
I rated this order as average not for the trampoline, but for the carrier. First, the delivery hours from 10 am to 5 pm are not compatible with our lifestyle, and moreover, the delivery person was very unfriendly.
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Response from France Trampoline
Hello, we are sorry that the delivery of your trampoline did not fully meet your satisfaction, and we regret this attitude which is not up to the quality of service we strive to provide. Nevertheless, we wish you very good times on your trampoline! Best regards, the France Trampoline team
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Blandine B.
Rating: 3 out of 5
following a purchase from 24/08/2018
the trampoline safety net I bought is not compatible with our original trampoline, and the person I spoke to on the phone indicated otherwise
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry that the net is not compatible with your trampoline. We tried to contact you by phone and left you a message about this. Please feel free to contact us by phone or email so that we can find a solution to this situation together. Best regards, the France Trampoline team
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Olivier R.
Rating: 3 out of 5
following a purchase from 01/09/2018
Fast delivery, good instructions but some defective parts
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Response from France Trampoline
Hello, and thank you for your comment. After checking on our side, it seems that one caliper was indeed defective. We have sent you a batch of calipers to correct this issue, and we apologize for the inconvenience caused. Best regards, the France Trampoline team
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Frederic B.
Rating: 1 out of 5
following a purchase from 29/07/2018
Delivery time of more than a month not announced at the order!!!
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Response from France Trampoline
Hello, we are sorry that the delivery times did not satisfy you. However, as indicated when you placed your order, the product was being restocked at the time of your purchase, which explains these delays. We remain at your disposal for any questions, the France Trampoline team
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