Customer reviews of France Trampoline

Dear Sir or Madam, After verification, your order containing a protective cover for a round trampoline 3m60 is marked as delivered via Mondial Relay in October 2024 according to the delivery tracking, and since then, we have not received any new orders from you. We kindly ask you to contact our customer service so that we can clarify your request. The France Trampoline team.

Dear Sir or Madam, we understand your feelings and ask you to accept our apology for this delivery problem. Due to a reversal of the order by the carrier, your order ended up in Belgium. We requested a return of the material and a direct delivery to you, but the carrier returned it to our warehouse yesterday. The return is being processed today for your information. The carrier's handling of your order was not good, and we sincerely apologize for that. Your Trampoline Technik Team

Hello, Thank you for your message and for your feedback on the quality of our trampoline. We understand your disappointment and we are sorry. Indeed, some photos, particularly those showing children using the trampoline, were taken with a ladder. However, we clearly specify in the product sheet of the trampoline alone that the offer includes only the trampoline and its safety net. Best regards, The France Trampoline team

Hello, Thank you for your message. We do not quite understand your comment, as you ordered only one product, a spring clamp, and we have no record of other orders. Are you sure you are writing to the right store? Please feel free to give us more details so we can assist you. Best regards, The France Trampoline team

Hello, We are sorry that the package was damaged by the carrier, which can unfortunately happen despite our precautions. We understand your disappointment. That is why we offered you two solutions: either a replacement of the damaged basketball panel or a partial refund of the item. Please do not hesitate to contact us if you have any questions or need further assistance. Thank you for your understanding. Best regards,

Sir, Madam, we understand your message, as your order is blocked at the agency in Barcelona, waiting to be sent to the final delivery agency and then to your locality. However, as explained with customer service, due to local flooding around Valencia, your city is currently inaccessible for deliveries. We also find this problematic, but we must wait for the situation to normalize and for the carriers to obtain authorization to circulate again. Please know that the carriers also have little interest in holding your order; they need the space to work and move their goods daily. We appreciate your patience. Take care, The JUMP IN SPAIN team.

Dear Sir or Madam, We have taken your comment into account and please know that the entire team is fully available to understand the reasons for your disappointment. Customer satisfaction through the purchase, delivery, assembly, and use by children is a very important step for you and for us. To date, we have not received any email or call from you to customer service. We remain available. The France Trampoline team.

Dear Madam, dear Sir, we have taken note of your message regarding the delivery of a fiberglass arch, which was allegedly not carried out by the carrier. We have requested the signed delivery receipt from the carrier and it is possible to contest the signature if it is not your own or that of a family member. Our customer service is open all year round and you can contact them directly to resolve this issue. The Trampoline Technik Team.

Dear Madam, dear Sir, we are sorry that you did not like our fiberglass arches. However, we are not sure if this review is directed at us, as you did not order a trampoline from us, but only a set of fiberglass arches for securing a trampoline net. Furthermore, we could not find any email communication with our customer service regarding your order or the return of parts, as indicated in your review. Please do not hesitate to contact us again if you would like to update your review. At your service,

Hello, We apologize for the inconvenience caused regarding your fiberglass arches purchased as spare parts. We are forwarding the information regarding your order to the preparation service. According to their specifications, all items sent are well protected before being handed over to the carrier to avoid this kind of situation. We renew our apologies. The France Trampoline team.

Hello Sir, Thank you for your message. We apologize for the inconveniences you encountered during delivery. As soon as you reported the problem to us, we immediately sent a new batch of springs, acting as quickly as possible. We sincerely hope that, despite this situation, the ordered spare parts meet your expectations. Please do not hesitate to contact us if you need further assistance. Once again, we apologize for this incident. We remain at your disposal for any further information, Best regards, The France Trampoline team.

Good day Sir, thank you very much for your message. First of all, we would like to apologize once again for the situation that arose. When you contacted us in April of this year, we informed you that the break of your zipper was not a manufacturing defect and therefore could not be covered by the warranty. Furthermore, the warranty for your net had expired. As we have explained in previous conversations, the lifespan of a textile net can vary due to numerous external factors such as sunlight, usage intensity, and weather conditions. These factors can make the net brittle and impair its durability. The warranty only covers manufacturing defects. In a textile net, a manufacturing defect would typically manifest as a tear along a seam, and these defects would be visible to the naked eye. For this reason, we recommend, as described in the installation instructions and our care instructions on our website, to regularly check the condition of the material to ensure optimal use and extend the lifespan of the material. When you contacted us to inform us about the accident, we did everything we could to rectify the situation. Regarding your last email, unfortunately, we have not received anything. We sent you an email so that we could discuss the matter. We sincerely apologize for the inconvenience and are happy to provide you with further information or additional support. Best regards, The France Trampoline Team

Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that improvements are necessary in this area, and please know that we are actively working on it. Our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and assist you. Regarding the delivery conditions, we are also sorry for the inconveniences encountered. We have sent you an email to obtain more details about the situation. If the agreed delivery address was not accessible by a van-type truck (minimum 30m3), it is possible that you discussed another delivery location with the carrier. We would like to understand what happened in order to find a solution to compensate for the situation encountered. Despite these difficulties, we hope that your trampoline gives you complete satisfaction. Again, our apologies for these inconveniences. Best regards. The France Trampoline team.

Hello, Thank you for your feedback. We are sorry that you are disappointed with the quality of the parts from your last order. It is important to note that the trampoline you purchased 12 years ago is now part of our mid-range. This explains why the current parts may seem less robust compared to those from your initial purchase. We also offer parts for our higher range, such as the Boost'Up model, which offer a much higher quality of parts. These parts are compatible with your current trampoline if you wish to regain the durability and quality you were used to. Do not hesitate to contact us if you would like more information about these options. Best regards, The France Trampoline team.

Good day Madam, thank you very much for your message. We sincerely apologize that the ordered product did not meet your expectations. We would like to point out that, as stated on our website and in our General Terms and Conditions, you bear the costs for the return unless the order contains defective items or the received product does not correspond to what you ordered. This information was also provided to you when applying for the return. We strive to make our General Terms and Conditions as transparent as possible and regret that we could not fully meet your expectations. For further information, we are always at your disposal. Best regards, The France Trampoline Team

Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.

Hello Sir, Thank you for your feedback. When making a purchase, we inform our customers that the delivery time is generally between 2 and 5 working days after the package has been handed over to the carrier. Normally, once the package is taken in charge, the carrier contacts you by email and SMS to provide you with the tracking number of your order. Additionally, when it is ready to deliver your package, they will contact you to set a delivery date. We sincerely apologize if this did not go as planned. We still hope that the net will meet your expectations. If you need anything, do not hesitate to contact us. We remain at your disposal for any further information. Have a nice day, Best regards. The France Trampoline team.

Hello, We are sincerely sorry for the situation you describe. Your initial order was lost by the carrier, so we proceeded with a second shipment. According to the notes in your file, during your phone conversation with our customer service, you mentioned going on vacation and not returning until 22/07, which is why the order was prepared today. It is true that we could have anticipated by preparing your order as early as Friday, and we acknowledge this mistake on our part. However, we want to reassure you that we did not hang up on you. The call was interrupted on your side, probably due to a network issue. Best regards, The France Trampoline team

Hello, Thank you for your feedback. We are very sorry about the problem with the delivery. As soon as you informed us, we immediately contacted the carrier and the delivery was made the next day. Regarding your request for compensation, we had already offered postage for your delivery and unfortunately cannot offer more. We hope that the trampoline meets your expectations. We remain at your disposal for any further information. Best regards, The France Trampoline team

Hello Sir, We are sorry to hear that you encountered difficulties. However, we do not sell this accessory for recreational trampolines. It seems that your comment was left by mistake on our site. After checking together, you did receive the entirety of your order containing a climbing dome and its accessories. We hope your issue will be resolved by the customer service of the company from which you made your purchase. We remain at your disposal for any further information. Best regards, The France Trampoline team

Hello, Thank you for your message and for your feedback regarding the ordered trampoline net. We are truly sorry to learn that you received a product that did not meet the needs of your trampoline. We have checked and confirmed that we indeed sent you the net for a trampoline with 8 posts, as indicated on the product sheet. Indeed, the model you received is specifically designed for trampolines equipped with 8 posts, and we clearly mention this in the product description. We sincerely apologize for this misunderstanding. We are aware that this discrepancy may have caused inconvenience, especially with the kids eager to use the trampoline. We remain at your disposal for any further information, Best regards. The France Trampoline team

Hello, Thank you very much for your feedback. We are truly sorry to hear that you encountered difficulties when assembling your trampoline. However, we hope that once assembled, it fully meets your expectations and those of your family. Regarding the issue with the green and white band that seems too short, we have noted your comment and sent you a message to obtain more details. Your opinion is valuable to us, and we want to ensure that everything is in order. As soon as we have your response, we will make the necessary adjustments to resolve this issue. We remain at your disposal for any further information, Best regards, The France Trampoline team.

Hello Sir, Thank you very much for your comment. We acknowledge that the delivery times were long and we sincerely apologize for this wait. As soon as you placed your order, we informed you of our stock situation and proposed an alternative with a different colored cushion. We completely understand that this option did not suit you. We are working tirelessly to improve our processing and delivery times to better meet your expectations. We are delighted to know that, despite this delay, you are satisfied with the quality of our product. Your positive feedback is a true source of motivation for us. Thank you again for your recommendation and understanding. We remain at your disposal for any further information, Best regards, The France Trampoline team.

Hello, thank you for your feedback. We are sorry for the incident with your package. As soon as you informed us, we reacted very quickly and a new leg was shipped the same day. We hope that despite this inconvenience, you will be able to fully enjoy your trampoline. Best regards, The France Trampoline team

Hello, thank you for your message. We understand your disappointment and wish to provide you with some explanations. Indeed, as you mentioned, about ten years ago, our ranges of trampolines were different. The Jump'Up has become our mid-range. This explains why you noticed a difference in quality. To find a level of quality similar to that of your first purchase, you should look at the Boost'Up range. This range represents our current high-end offer and is designed to provide durability and performance similar to that of your initial trampoline. Best regards, The France Trampoline team

Good morning, thank you very much for your feedback. We are sorry to hear that you are not completely satisfied. If you do not like the product, you can return it to us and we will refund you the purchase price. We also apologize for the delivery time, which apparently seemed long to you. After a review, however, your order was delivered within 4 days, which corresponds to the announced delivery time of 2-5 working days from the shipping date. Thank you for your patience. Best regards, The France Trampoline Team

Hello, We apologize for this inconvenience. Your feedback is valuable and helps us improve our products. Thank you for bringing this issue to our attention. Could you please contact us directly so we can find a solution? Best regards, The France Trampoline team

Hello, thank you for your feedback on your assembly experience with our trampoline. We take note of your comments and suggestions to improve our products and make assembly easier for our customers. However, it is surprising that you encountered problems during your assembly of your fiberglass arch set. When you encountered the problem, you could have contacted us so we could help you find a solution, or even send you a new set if necessary. We hope that despite these difficulties, you will fully enjoy your trampoline. The France Trampoline team.

Hello Madam, Thank you for your feedback. It is normal for your trampoline to make a little noise. We recommend applying WD-40 to lightly lubricate the springs. Could you please send us photos regarding the problem with your jumping mat so that we can better understand it and help you find a solution? Sincerely, The Trampoline Tech Team

Hello, we are sorry to learn that assembling the dome was more difficult than expected. We take note of your experience. This will allow us to revise our instructions to offer more precise guidance to our future customers. Regarding the missing carabiners for the hammock, you must have received our old assembly guide by mistake. Our new range of hammocks no longer requires the use of carabiners for assembly. We will send you the new guide by email to rectify this error. Finally, despite all these small issues, we are happy to know that you find the structure robust. We hope that despite these inconveniences, you will be able to fully enjoy your dome. Do not hesitate to contact us directly if you have any other questions. We remain at your disposal for any further information. The France Trampoline team.

Hello Sir, We fully understand your frustration regarding the situation. However, our company and the carrier indicated a collection period of 7 days for the package, and it was therefore your responsibility to collect it within this timeframe. However, we would like to emphasize that we took the initiative to resend your product at our expense. Best regards, The France Trampoline team

Hello, Thank you for your message and we sincerely apologize for the delay in our response on WhatsApp. We understand your frustration and want to assure you that we take your concerns very seriously. We are sorry to hear that you are not satisfied with the quality of our safety nets. We are constantly striving to improve our products, and your feedback is essential to help us identify areas for improvement. Regarding your son's order, we did not receive a message reporting this issue. If we had been informed, your son would only have had to send us photos, and we would have proceeded with a new shipment after analyzing the defect in our product. Customer satisfaction is our priority. As for the absence of attachments in your order, this is abnormal. It must be an error on our part, as stated in every product sheet of our nets, hooks are included. Please let us know how many you are missing, and we will proceed with a new shipment at our expense. The France Trampoline team.

Hello Madam, We sincerely apologize once again for the delay in responding to your request. As we discussed, we would have proceeded with an immediate exchange if it had been possible, but this item is again out of stock due to an excessive number of pre-orders compared to our supply. The replacement may take place in autumn 2024, to our great regret. We are completely open to the idea of offering you a commercial gesture to compensate for this situation. What would you say to new accessories for your ninja course? We await your response. Best regards, The France Trampoline team.

Hello Sir, Thank you for your attention to the security of our website. Please know that we are also very attentive to this issue. The security of our customers' data is our priority. Contrary to what you may have identified, the form for entering banking information is not on our website but is contained in an Iframe. This iframe is managed by our payment partner Lyra. Therefore, they collect the banking information. Here is the list of certifications of our banking partner: PCI DSS 3.2 approval, 3DS V2 certificate (EMVCo, Visa, Mastercard, CB, Amex, Diners), ACPR approval (Banque de France), Visa Merchant Agent certificate, GIE CB certificate, MasterCard SecureCode, Diners protectbuy 2 certificate, AMEX Safekey 2 certificate. If you would like to discuss the security of our website, we can connect you with our security team who will be happy to clarify any points that may lack clarity. Thank you, The France Trampoline team.

Hello, Thank you for your feedback. We are very sorry for the inconvenience you have experienced with our products. Customer satisfaction is our priority, and we regret that you have had this experience. When a problem of this type occurs, we strongly encourage you to contact our customer service team within 3 days by email with photos of the problem encountered so that we can take the necessary steps to resolve it and send you replacement parts. We will contact you by email to discuss possible solutions and arrange for the faulty parts to be sent to you. Once again, we apologise for any inconvenience caused. Kind regards, The France Trampoline team.