Customer reviews of France Trampoline

Hello, Thank you for your feedback, we take them into account and will pass them on for the continuous improvement of our products. It seems that your first trampoline did not come from us, which would explain why the protective cushion does not fit perfectly. Indeed, if this is the case, although this cushion is suitable for your trampoline, it was not originally designed for your specific model. Regarding your comparison with the Gymnova brand, it is important to remember that our trampolines are specifically designed for individual leisure use, which differentiates them from professional gymnastics trampolines sold by Gymnova. Best regards, The France Trampoline team.

Hello, rest assured that we are putting pressure on the carrier every day to locate your pallet and deliver it to you as quickly as possible. The delivery time is indeed abnormally long and compensation will be provided after delivery, of course. The France Trampoline team

Hello, We are sorry to hear that you encountered problems with your trampoline. Even the heaviest trampolines, weighing between 100 and 200 kilos, can unfortunately fly away during storms. We recommend lowering your net when there is a risk of storm, as the stakes planted in the ground are not always sufficient to keep the trampoline in place. Regarding your order, one of the parts was out of stock at the time of your purchase. You were informed of this delay at the time of ordering, by phone and via our automatic email. We understand that this delay may have been frustrating, and we apologize for that. We are a company that aims to help our customers as much as possible by offering all possible spare parts, unlike some companies. Additionally, we granted you a discount on your order considering that you had recently purchased your trampoline. As for the fiberglass arcs, it is clearly stated on all our product sheets that they do not come with elastics, as they do not require them. Our customers have been using this system for years without encountering problems. We hope these clarifications address your concerns. If you have any other questions or needs, please do not hesitate to contact us. Best regards, The France Trampoline team

Hello, We apologize for the inconveniences encountered with your trampoline. To remedy this situation, we took immediate measures by sending you the basketball hoop as a goodwill gesture, as you requested, along with the missing bracket. We hope this action has contributed to your satisfaction and that you can now fully enjoy your trampoline. Best regards, The France Trampoline team

Hello, Thank you for sharing your opinion on our product. We take your comments into account, however, it is important to note that the materials used may vary depending on the trampoline model chosen. You opted for our entry-level trampoline Start'up, which is designed with lighter and thinner materials to offer an affordable product. If you are looking for a quality similar to what you had before, we recommend you look towards our round Jump'up or Boost'up models, which offer a more robust and durable structure. Additionally, when ordering multiple spare parts, feel free to contact us by email or phone. We would be happy to offer you a discount on the lot, as we understand that it can be costly to order many parts at once. If you have any other questions or concerns, please do not hesitate to contact us at any time. Best regards, The France Trampoline team.

Hello, your order is marked as delivered the day after it was shipped. If you still haven't received your package, we recommend that you contact our customer service by phone or email. We will get back to you quickly. The France Trampoline team.

Hello, Thank you for your feedback on our product, although we are sorry to hear that an elastic was missing to attach the cover to the dome. We apologize for this inconvenience. Please feel free to contact us by phone or email if you encounter similar issues in the future. We would be happy to send you an additional elastic if you still need it. Best regards, The France Trampoline team

Dear Sir/Madam, we have received your message regarding the shipment of a zip line in stock and delivered in 1 day after preparation by the DPD carrier. We are sending you the tracking link and the carrier will also contact you directly to ensure your delivery via SMS and email. We apologize if this is not sufficient to track your shipment. The France Trampoline team.

Dear Sir/Madam, The new version of the hammock no longer requires the use of carabiners. Please feel free to contact our customer service by email with photos for example to understand the issue together. You should not have any problems unless it is the wrong size that was delivered for example. Best regards, France Trampoline.

Dear Sir or Madam, We are sorry to see that the recommended net poles do not fit your trampoline. Indeed, the poles currently marketed meet the height standards in force. It is true that if your trampoline is relatively old with a different pole height than ours, they will need to be reduced as mentioned on the phone during the sale. A return is always possible by contacting our customer service. The France Trampoline team.

Hello, We have checked the details of your order and found that the delivery time of 5 working days was respected. The order was placed on the 25th, a public holiday, and was handed over to the carrier on December 27, thus respecting our shipping time of 24 to 48 hours. Moreover, we informed you during your order that the carrier would be closed on December 30, causing a slight delay in delivery. You finally received your product on January 4. Regarding the bounce of the trampoline, we note that you previously had the Waouuh/Octopulse trampoline, a sporty model offering a powerful bounce. The model you chose this time, Jump'Up, is part of our family access range, offering a softer bounce suitable for family use without tiring the children too much. We remain at your disposal for any further questions or concerns. The France Trampoline team

Hello, We are sorry that you were unable to choose the products suitable for your garden. Please do not hesitate to call us or send us an email if you need advice. We are available from Monday to Friday from 9am to 12:15pm and from 1:30pm to 5:30pm at 05 56 36 04 62 and by email at [email protected]. Best regards, The France Trampoline team

We are sincerely sorry to learn that your scooter was delivered with a defective ball bearing that broke. To quickly resolve this issue, could you please send us photos of the problem to the email address [email protected]? This will allow us to analyze the situation and proceed with the replacement of the defective part as soon as possible. Best regards, The France Trampoline team

Hello, we have taken note of your comment and we are sorry that our general terms and conditions confirmed at the time of ordering do not meet your expectations, but we only applied them in the context of a return. Furthermore, the return package was processed normally and the person responsible for the return only opened the package to discover the damaged item for the return. In this case, we cannot restock it and the lost profit remains at your expense according to our general terms and conditions. We ask you to take care of your package and protect it properly so that the item is safeguarded during transport. The Trampoline Technik team

Hello, We have taken your hook problem into account. To resolve this issue, we sent new hooks by mail on Wednesday 11/10. You should receive them in the coming days. If, however, you do not receive them within a reasonable time, do not hesitate to send us a new message, and we will take the necessary measures to resolve this issue. Best regards, The France Trampoline team.

Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.

Hello, Thank you for taking the time to share your experience with our after-sales service. We are pleased to hear that you found our customer service effective for the return of the defective product. However, we are sorry to learn that you never received the replacement package. We understand how frustrating this can be. We have immediately opened a claim with the carrier to understand what happened and resolve this issue as quickly as possible. We will keep you informed of the progress of this claim and do everything we can to ensure the successful delivery of your package. Best regards, The France Trampoline team

Hello, As discussed during our phone call, it was an error on our part, and we sent the wrong manual. You do not need to buy an additional carabiner. We have sent the new manual by email. The France Trampoline team

Hello, We are sorry to hear that you encountered difficulties during the assembly of our product. We constantly strive to improve our products to make them easy to assemble, and we regret that this was not the case for you. The assembly of the rugby posts should normally be done without any problems. It is generally not necessary to apply excessive force to fit the pieces. If you encountered particular difficulties, we encourage you to send us detailed photos of the problematic area at [email protected]. This will allow us to examine the situation more closely and provide you with appropriate assistance. Best regards, The France Trampoline team.

Hello, Thank you for taking the time to respond to this review. Regarding the tracking of your shipment, we are unable to trace the steps with the carrier. We apologize if you encountered problems with them. Please know that if you cannot get in touch with the carrier, our sales service is available to follow up from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. As for the ordered product, you ordered a climbing dome play area of 3.60 m. Indeed, as explained in the product sheet, the climbing dome is not part of the pack. However, you can purchase the play area with the climbing dome or the dome alone on our site. All packages were therefore present at the delivery of your pallet. We remain at your disposal for any further information. Best regards, The France Trampoline team

Hello, Thank you for taking the time to respond to this E-Komi review. We are quite surprised. We announce a delivery time of between 3 and 6 working days in summer and your order was shipped by the DPD carrier on 21/07/2023 and delivered on 27/07/2023, which is within a period of 5 working days. The tracking link, sent by email to all our customers, clearly shows the change of relay point on 24/07/2023. For spare parts, we specify on each product page the dimensions to take to avoid any errors. For a jumping mat, you need to: 1. measure the overall diameter (outside) of the trampoline, 2. measure the length of a spring (overall, including hooks and detached from the trampoline), 3. count the number of springs. Regarding the handling of returns, it is clearly stated in our T&Cs that, unless we are at fault, all returns are at the customer's expense. Finally, as explained today by email, when you ordered several items, you selected a payment in several installments without fees and the last payment is due tomorrow, 18/08/2023. Only one item from your order has been returned and the last payment does not only cover the returned item. We are therefore obliged to wait for this payment to proceed with the refund. We strive to provide as much information as possible to our customers and to have a responsive and transparent customer service. We are available by phone and email from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm. As agreed by email today, your refund will be processed at the beginning of next week. We remain at your disposal for any further information. Best regards, The France Trampoline team.

Hello, We acknowledge receipt of your review. We apologize for the delivery delay, indeed it took 7 working days instead of the 3 to 6 working days announced during the summer period. Indeed, in the tracking, we see that an address supplement was requested to finalize the delivery, it is important to provide your address correctly when placing the order. We remain at your disposal at 05 56 36 04 62 or by email at [email protected], we are open from 9am to 12:15pm and from 1:45pm to 5:30pm from Monday to Friday. Best regards; The France-Trampoline team.

Hello, We acknowledge receipt of your comment. According to the tracking, your package was delivered in 6 working days (shipped on 11/07 and delivered on 18/07). In the tracking, the carrier indicates a delivery delay, then your choice to have it delivered to a pickup point. Indeed, delivery to a pickup point took an additional 24 hours, we apologize for the inconvenience caused. As indicated when selecting the carrier, the delivery time during the summer period is 3 to 6 working days. It is important to note that during the summer period and for the end-of-year holidays, delivery times are a bit longer. We remain at your service to answer any questions at 05 56 36 04 62 or by email at [email protected], we are open Monday to Friday from 9am to 12:15pm and from 1:45pm to 5:30pm. Best regards; The France-Trampoline team

Hello, We sincerely apologize that a gift was supposed to be sent, but we forgot it and it was not sent. We have just sent a basketball hoop for a trampoline as a gift. We apologize for the delayed delivery and the late gift. Best regards; Your Trampoline Tech Team

Hello, First of all, we sincerely apologize for the delay in delivering your order. A preparation error unfortunately occurred at the logistics service, resulting in the wrong product being sent. We fully understand your dissatisfaction with this situation, and we are aware of the discomfort it may cause. Please note that in such cases, the necessary procedures to resolve the problem can sometimes take more or less time due to dishonest customers trying to take advantage of the situation. However, we assure you that we are doing everything possible to correct this error as quickly as possible. We have received your request and responded the next day. However, the correction time was slightly extended due to the wait for the necessary information from you. Once again, we sincerely apologize for this unpleasant situation. Rest assured that we are doing everything possible to resolve this kind of problem as quickly as possible, but it depends on the responsiveness of our client. Best regards; The France-Trampoline team

Hello, We are sorry that you made a mistake on the purchase. However, it is clearly stated in our descriptions that the jumping mat is sold without the springs. If you have any questions during your purchase, do not hesitate to contact us at 05 56 36 04 62 or by email at [email protected], we are open from 9am to 12:15pm and from 1:45pm to 5:30pm. We will be happy to assist you with future purchases. Best regards; The France-Trampoline team

Hello, Indeed the quality of the protective net you chose is inferior to that of your old net because you chose a medium net while your trampoline was composed of a premium net. We clearly display in our product sheet the weight of our net which is indeed lower than that of the premium net. Best regards; The France-Trampoline team