The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
A bit disappointed with the cost of the item, it is relatively expensive for what it is. Moreover, the additional hooks remain expensive.
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Response from France Trampoline
Hello, We are sorry to learn that you are disappointed with the cost of the item. We understand that price can be an important factor in your purchasing decision. We strive to offer high-quality products, which can influence the price. We would like to clarify that the additional hooks we offer are not mandatory and are intended for those who have Slacklines or Ninja Courses that do not come from us. On our Slacklines, you will find attachments directly in the strap to install accessories, so you do not need to buy additional hooks for slackline. We remain at your disposal for any further information. Best regards, The France-Trampoline team.
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Anne-julie G.
Rating: 1 out of 5
following a purchase from 06/06/2023
Very disappointed with the item: basketball hoop for trampoline, whose circle is no longer straight at all, after just a few days.
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Response from France Trampoline
Hello, We are sincerely sorry for the disappointment you encountered with our basketball hoop for trampoline. We understand your frustration. To better understand the situation, we invite you to send us photos of the problem at the following address: [email protected]. Please note, however, that it is important to follow the usage instructions provided in the manual. Hanging on the basketball hoop can lead to deformation of the circle and affect its position. We recommend using it according to the recommendations to avoid this kind of problem. We remain at your disposal for any further information and hope to find a solution that suits you. Best regards, The France Trampoline team.
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Gerard S.
Rating: 3 out of 5
following a purchase from 03/06/2023
Difficult to find the product searched. Complicated order and payment.
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Response from France Trampoline
Hello, Our team is doing everything possible to facilitate our customers' orders, you can contact us at 05 56 36 04 62 or by email at [email protected] to let us know about the payment difficulties you encountered. Best regards, The France-Trampoline team
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Lara D.
Rating: 3 out of 5
following a purchase from 01/06/2023
Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium
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Mickael S.
Rating: 3 out of 5
following a purchase from 27/05/2023
The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.
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Response from France Trampoline
Hello, Thank you for sharing your opinion regarding the jumping mat for the trampoline that you purchased. We are pleased to learn that you find the jumping mat of good quality. We understand your disappointment, but we would like to emphasize that it is mentioned on each product sheet that the springs are not included. We do our best to provide complete and transparent information about our products to avoid any confusion during the purchase. We are always at your disposal if you have any other questions or additional concerns. Best regards, The customer service team
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Teddy T.
Rating: 1 out of 5
following a purchase from 29/05/2023
Trampoline delivered damaged: two twisted and crushed structure bars. Called customer service, but no technician available, just a salesperson asking me to call back later. I had to redo the two structure bars myself with a mallet, grinder, and metal drill..
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Response from France Trampoline
Hello Sir, We are sorry to hear that you encountered a problem with your delivery. We tried to trace your call, however, we cannot find any record of it. Could you please tell us what day and at what time you called us? We always strive to call back our customers whether it is for a simple product question or for after-sales service. We have also just left you a voicemail to check in. Please feel free to contact us again by email or phone to make your complaint. We are open from Monday to Friday from 9:00 AM to 12:15 PM and then from 1:45 PM to 5:30 PM. Best regards, The France Trampoline team
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Luka E.
Rating: 1 out of 5
following a purchase from 26/05/2023
I ordered a cover and springs and there are no springs
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Response from France Trampoline
Hello, Thank you for sharing your opinion regarding your order of cover and springs for the trampoline. We are sorry if you were disappointed to find that there were no springs included in your package. We would like to clarify that on the product sheet, it is specified that the springs are sold separately and are not included with the cover. If you need additional springs, our customer service team is available to help you choose the springs compatible with your trampoline. We thank you for your understanding and your feedback. Best regards, The customer service team
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Sandrine O.
Rating: 3 out of 5
following a purchase from 22/05/2023
I ordered a protective cushion with plastic attachments and straps provided, but the attachments break one after the other. I am disappointed with the quality of the product.
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Response from France Trampoline
Hello, We apologize for the inconvenience caused by the breakage of the protective cushion attachments. Unless we are mistaken, we have not received any email or call regarding your problem. Please do not hesitate to contact us, we could send you new attachments to resolve your issue. Best regards; The France-Trampoline team.
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Mahé J.
Rating: 3 out of 5
following a purchase from 08/05/2023
Very abrupt braking.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, the braking can be a bit abrupt, please ensure that users hold firmly to the pulley handles during use and also make sure that the heads of all users are below the pulley by adjusting the rope and the seat. We remain at your disposal for any further information at [email protected] or at 05 56 36 04 62. Best regards, The France-Trampoline team.
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Benoit G.
Rating: 1 out of 5
following a purchase from 02/05/2023
The last order does not fit our trampoline because apparently your mats do not match the size!!! Moreover, the ad suggests that the tarps are delivered with the springs, unfortunately this is not the case! We can no longer use our trampoline since the last delivery.
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Response from France Trampoline
Hello, Thank you for sharing your experience with the net you ordered. We are sorry to learn that the size of the net was not quite suitable for your trampoline, which prevents you from completely going around it. We understand your disappointment and wish to resolve this issue for you. To better assess the situation, we encourage you to send us photos of the net installed on your trampoline. This will allow us to examine the problem more closely and find an appropriate solution. You can send them to our customer service at [email protected]. Best regards, The France Trampoline team
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Françoise B.
Rating: 3 out of 5
following a purchase from 29/04/2023
Service not effective, delivered outside the announced times
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Response from France Trampoline
Hello, We acknowledge receipt of your comment. We are sorry to hear that you encountered a problem with the carrier. According to the tracking of your shipment, we see that the package was shipped on May 2, 2023, and was delivered on May 4, 2023, and that the carrier was unable to reach you by phone. Indeed, we noticed that the phone number provided is incomplete; it is very important at the time of your order to provide complete information. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-trampoline team
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Yann T.
Rating: 3 out of 5
following a purchase from 02/05/2023
Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.
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Response from France Trampoline
Hello, We thank you for your comment and we apologize for not getting back to you on the same day as your call, indeed our sales service was closed from Thursday, May 18 to Sunday, May 21 inclusive. As soon as we became aware of your message, we sent you a message asking exactly which references were missing. To date, we have not heard from you, we invite you to get back to us at your convenience to resolve the issue. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-Trampoline team.
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Véronique C.
Rating: 3 out of 5
following a purchase from 26/04/2023
I ordered a net because the other was ruined but it was a bit tight in size. Because we cannot completely go around, it is very unfortunate!!!
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Jerome D.
Rating: 3 out of 5
following a purchase from 11/04/2023
Hello, we are very happy with the octopulse trampoline, however our net is torn, we had to buy a new one, we found the price excessive and the quality lesser.
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Response from France Trampoline
Dear Sir or Madam, we have noted your comment about the protective net purchased as a spare part. After checking our technical specifications, the original net and the one in spare parts are made from the same material. This new net will ensure the safety of your children on the trampoline. The France Trampoline team
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Julien L.
Rating: 3 out of 5
following a purchase from 09/04/2023
During the reassembly of our jump up 360 trampoline, we lost a plastic spacer that serves as a link between the posts and the feet. We had to buy a set of 16 complete brackets when we only needed one piece (by the way, we have since found the lost spacer!) Ecologically and financially, it is absurd not to be able to buy a common piece separately that is also common to many France trampoline models. Given the quite high price of your models, it would probably be wise to provide 2 or 3 extra accessories in case of loss, as large furniture brands do, which avoids a lot of after-sales service. We received the package 10 days after the order, the post does have delays but it seems to me that it was a private provider.
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Response from France Trampoline
Dear Sir or Madam, we have taken your comments into account. We are delighted to read that you have found the piece you lost. Regarding the packaging of spare parts, we offer more than 500 and we try to provide the best possible solutions for our customers and the planet. The France Trampoline team.
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Maryse S.
Rating: 3 out of 5
following a purchase from 10/04/2023
Good product but the size of the tent does not match the rest. Exchange made but delay one week.
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Response from France Trampoline
Hello, We apologize again for the inconvenience caused. However, you contacted us on 04/24/2023, informing us of the problem encountered regarding the size of your tent. On the same day, we shipped a new order, which was delivered on 04/27/2023, three days later. We strive, as best we can, to always handle all customer service requests in a reasonable time frame, for the best satisfaction of our customers. The France Trampoline team.
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Joelle C.
Rating: 3 out of 5
following a purchase from 08/04/2023
Initially, an ordering error on my part. But then, the diameter of the additional elements sent to me did not match. We had to fiddle a bit because the kids were impatient to use the trampoline.
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Response from France Trampoline
Hello, We apologize for the inconvenience caused. Indeed, we have just checked the order that was sent and there was a data entry error in your order. We have just sent you an email regarding this issue, in order to remedy the problem. Best regards, The France Trampoline team
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Cyril M.
Rating: 3 out of 5
following a purchase from 05/04/2023
The product arrived damaged and despite the complaint to the carrier, they refused to take responsibility. France trampoline made a financial effort which I believe is the least they could do because a product costing 1/3 of the trampoline should arrive in good condition. For the next delivery, the carrier will certainly have to wait. Sincerely, Mr. Martinet.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, if at the time of receiving a package you notice damage, it is very important to leave very precise qualitative and quantitative reservations on the delivery note (paper or electronic). Acceptable reservations are recalled in our General Sales Conditions (https://france-trampoline.com/fr/content/3-conditions-vente), but also in the email you receive confirming the shipment of your order. If the reservations left are not precise, then the carrier has the right to refuse the damage. We invite all our customers, in case of doubts during a delivery, to contact us by phone at 05 56 36 04 62. If we are not available and the carrier does not wish to wait, we advise you to refuse the delivery due to damage. We remain available for any further information. The France Trampoline team
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Julie N.
Rating: 3 out of 5
following a purchase from 29/03/2023
Quality product received in an opened defective cardboard packaging
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Response from France Trampoline
Hello, Thank you for your order and your comment. We hope, despite the defective packaging, that the product was not damaged. Were you able to leave a comment on the delivery slip to report the damage? For your information, it is very important to leave a detailed comment on the delivery slip if you receive a package with defective packaging or a damaged product. If you encounter a problem with the delivered product, do not hesitate to contact us by email at [email protected] or by phone at 05 56 36 04 62. Best regards, France Trampoline
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Dylan C.
Rating: 3 out of 5
following a purchase from 25/03/2023
Good service except that the product arrived damaged in terms of paint, which is a pity
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Carine V.
Rating: 3 out of 5
following a purchase from 17/03/2023
Fast delivery. France trampoline is a safe bet in the trampoline field, it's a pity that the replacement nets do not have the quality of the original net: a broken hook during installation and access without a double door.
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Response from France Trampoline
Hello, We thank you for your trust in our products and in our brand. Indeed, you purchased your Ovalie 430 trampoline in 2014 and we were using a textile net of 160g/m². In 2018, we reviewed all our ranges and to better differentiate them, we decided to switch to a 100g/m² net for the Ovalie range. However, the premium net is still present in our Boost'Up, Octopulse, and Apollo Sport ranges. As for the opening of the net, due to a new standard, we are no longer able to provide openings in a wallet style or with an L-shaped zipper. If you have any further questions, we remain available by phone at 05 56 36 04 62 or by email at [email protected]
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Ute L.
Rating: 3 out of 5
following a purchase from 03/03/2023
The package was delivered quickly. However, the new way of attaching the mat to the trampoline is quite complicated. This is the 4th mat I have ordered in 18 years. I prefer metal eyelets to rubber passages where I can't get the elastics through to attach the mat. It’s not worth more than one star * !!!
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Alvaro M.
Rating: 3 out of 5
following a purchase from 15/03/2023
We believe that the new model of Apollo 400 has worsened at the entrance to the trampoline. It is very tight and is no longer open at the bottom like the previous model. Definitely, the entrance is very narrow. In our case, which is for use by different children and every Saturday, the entrance area will end up breaking very quickly. The assembly instructions are not clear at all (besides not being in Spanish). We had to disassemble what was already assembled several times since the instructions do not warn of the mistakes you can make. Too many hours of assembly. This can be avoided by making clearer instructions that prevent assembly errors that force you to disassemble everything already done to continue.
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Response from France Trampoline
Good morning, We regret to learn through this comment that you had problems with the assembly, our customer service is always available to answer your questions if necessary. In fact, in the box you only have the instructions in French and English. However, the assembly instructions in Spanish are available in your customer area. We will inform you of the location of this manual when you receive the confirmation email of your order shipment. Regarding the opening of the net, in your old model you may have had a
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Eric L.
Rating: 3 out of 5
following a purchase from 07/03/2023
Hello, I am not satisfied with the carrier, he did not deliver the product on the day we agreed. I waited all day because he announced delivery during the time slot from 8 am to 6 pm and he did not come. I lost that day waiting so I decided to go pick up my package at the warehouse. Back then, the customer was king and now it is no longer the case. I really regret that... Regards.
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Anne D.
Rating: 3 out of 5
following a purchase from 23/02/2023
The order is easy, the delivery is fast and the carrier is reliable. One remark however on the product. We found it disappointing that the screw thread of some elements was so damaged that it was unusable! We had to buy screws again to finalize the assembly!
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Response from France Trampoline
Hello, We are sorry to hear that you encountered a problem with the screws of your climbing dome. Can you tell us which screws were damaged? Can you send us photos? As soon as we receive the photos we can address the problem encountered under the warranty, which is 1 year on our climbing domes. We remain at your disposal by email at [email protected] or by phone at 05.56.36.04.62 Best regards, The France Trampoline team
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Michel P.
Rating: 3 out of 5
following a purchase from 27/02/2023
A bit disappointed
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Frederic R.
Rating: 3 out of 5
following a purchase from 23/02/2023
I ordered fiberglass arcs for a trampoline with a diameter of 427 but those were not connected to each other, I just received all the components loose. It should be specified in the order that all these rods are not connected, as this is not what I expected. I need to find elastic thread myself to assemble them. Not cool.
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Nicolas R.
Rating: 1 out of 5
following a purchase from 26/01/2023
The service was perfect, delivery on time, it's the product that doesn't keep its promise
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Response from France Trampoline
Hello Sir, we have taken your message into account. Please do not hesitate to contact our service by phone or email to share your comments on the product received. We have not received any comments from you regarding the item you consider unnecessary. Best regards, France Trampoline
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Michel D.
Rating: 3 out of 5
following a purchase from 29/11/2022
Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light
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Response from France Trampoline
Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team
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Nathalie F.
Rating: 3 out of 5
following a purchase from 19/11/2022
The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.
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Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email [email protected] for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,
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Brigitte C.
Rating: 1 out of 5
following a purchase from 22/11/2022
a bit disappointed that an order placed on FRANCE Trampoline arrives from China
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Response from France Trampoline
Hello, Today the only trampolines manufactured in Europe on our website are our trampolines for professionals: https://france-trampoline.com/fr/trampoline/1403-trampoline-professionnel-pro-one-265-carre-3700730454469.html https://france-trampoline.com/fr/trampoline/1576-trampoline-professionnel-pro-one-365-rectangulaire-3700730425551.html Historically, our trampolines were manufactured in Vendée, France, but 15 years ago we had to make the decision to relocate our production, to continue to keep our business alive. We took our time to find a reliable partner meeting our specifications and capable of reproducing our trampolines while maintaining the same level of quality. We share your wish to support the French industry and in this perspective we created a subsidiary that creates custom nets for homes and catamarans Loftnets (our workshops are located in Bordeaux): https://www.loftnets.com/fr/ To date, there is no French company that manufactures leisure trampolines. We remain at your disposal for any further information. Sincerely, The France Trampoline team
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Caroline R.
Rating: 3 out of 5
following a purchase from 21/11/2022
Too early because it's a Christmas gift. But otherwise, the order arrived quickly after placing it online.
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Response from France Trampoline
Hello, Indeed, we do not put orders and their shipments on hold. You benefited from a pricing offer for Black Friday at the end of November. We must forward it to the carrier quickly afterwards. The carriers try their best to deliver to you as quickly as possible once the package is in their hands. The package is not very large, so you will be able to hide it during these few weeks before Christmas without much difficulty. Best regards, France Trampoline.
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Cécile B.
Rating: 3 out of 5
following a purchase from 04/10/2022
Very happy with the product, however quite disappointed with the delivery: 45-kilo package and by phone the delivery person informs me that I will have no help to carry it to my door... I have to ask for at least some help to carry it up the 3 steps of my home. How can one think that this can be managed alone and without help?
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Response from France Trampoline
Hello, We acknowledge receipt of your review and are delighted that the trampoline purchased meets your expectations. Regarding the delivery, it is clearly stated in the General Sales Conditions, clause 7 (https://france-trampoline.com/fr/content/3-conditions-vente) that delivery is made to the threshold of the address, the driver is in no way obliged to deliver the goods beyond the threshold or if you live on the upper floor. At the time of scheduling, for these bulky products, the delivery company may nevertheless offer delivery by several people but with an additional charge to be borne by the customer and to be settled with the delivery company. We remain available for any further information by phone at 05 56 36 04 62 or by email at [email protected] The France Trampoline Team
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Johan S.
Rating: 3 out of 5
following a purchase from 04/10/2022
the quality of the net is very average, we are disappointed
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Response from France Trampoline
Hello, We are sorry to hear that you are not satisfied with the quality of your textile net. This polyester textile net is very strong with a weight of 100g/m², a material much more resistant than polyethylene, which is a material often used on low-end trampolines. If you encounter a problem with your net, do not hesitate to send us an email with photos at [email protected] or to contact us directly by phone at 0556360462. Best regards, The France Trampoline team
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Virginie F.
Rating: 1 out of 5
following a purchase from 02/10/2022
Hello, I still have not received my order which dates back to September. Consequently, my trampoline is still not covered.
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Response from France Trampoline
Hello, As explained during our many exchanges, the carrier Mondial Relay encountered a problem with your shipment. According to their general sales conditions (GSC), they have a maximum of 15 days from the date we filed our complaint to determine whether the package is lost or not. After several follow-ups, but having received no response from them on the 15th day, we proceeded to resend your order via another carrier at our expense. Please note that when you select a carrier, you accept their GSC, which are accessible from our GSC. Indeed, you accept our GSC when validating your order. We remain at your disposal for any further information. The France Trampoline team
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Marc-andre M.
Rating: 3 out of 5
following a purchase from 22/09/2022
The basketball hoop is of poor quality. After one day of use, it no longer holds horizontally. I am trying to modify the fixing paste to improve the product.
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Response from France Trampoline
Hello, We are sorry to hear that you are experiencing a problem with the installation of your basketball hoop. To date, we have not received any email or photos from you illustrating the problem encountered. Please feel free to send us information so that we can see if the hoop has been properly installed or if the fixing paste has a defect. It is important to note that it is not recommended to hang or cling to the hoop or the netting. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. The France Trampoline team
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Philippe C.
Rating: 3 out of 5
following a purchase from 19/09/2022
Order processing and product reception very good. As for the product, the manufacturing quality is very good (given the high price, it's preferable) but the design is much less so. Five water drainage zones for a diameter of 2.5m, of which 4 peripheral zones do not protect the springs.
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Response from France Trampoline
Hello, We have taken your comment into account. Water drainage is necessary and in sufficient number so that water does not stagnate on the trampoline. Without these openings, water would form a puddle and without these drains, the weight of the water would deform the springs. Best regards, France Trampoline.
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Marion A.
Rating: 1 out of 5
following a purchase from 26/03/2022
We installed the bags this weekend… mediocre quality, you fill one bag and it cracks… result, 3 cracked sausages. Move along
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Response from France Trampoline
Hello, We are sorry to hear that you are experiencing a problem with your weighting bags purchased in March 2022. Our weighting bags, made of thermally welded PVC, are designed to hold 14 liters of water or 23 kg of sand. Can you tell us how you filled your bags? Where did your bags crack? Please feel free to contact our customer service, either by email at [email protected], or by phone, Monday to Friday from 9am to 12:15pm or from 1:45pm to 5:30pm. You can also send us photos to illustrate the problem encountered, in order to quickly find a solution. The France Trampoline team
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Lena W.
Rating: 3 out of 5
following a purchase from 22/08/2022
The frame is great. Great quality. However, it is not understandable that there is no hammock for the large model. I would have liked that very much.
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Response from France Trampoline
Hello, we have indeed seen your Ekomi comment regarding your regret that you could not order a hammock for the Dome 360. At the time of your order, this accessory was taken off the market as it was no longer available. Furthermore, we did not know at that time when this item would be back in stock. We preferred to take the item off sale rather than announce an incorrect date for its availability. The item is now available again and can be booked. Best regards,
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Alexandre T.
Rating: 1 out of 5
following a purchase from 29/12/2020
Your product is absolutely not of quality. The seams are coming apart one by one... 0/20. You are putting children in danger. Your fabric is not secure: especially at the seams. They are not strong.. I advise you to invest in reinforcing the seams. Best regards.
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Response from France Trampoline
Hello, We apologize for the issue encountered with your jumping mat purchased in 2020. Our jumping mats are as solid as possible. For years, their triangles have been attached with 8 rows of stitching and a reinforcement strip under each triangle. After years of selling this system, we are confident in the lifespan it offers with long resistance when the trampoline is used normally. Based on experience, we lean towards your case being a very intensive use of the trampoline, as you changed the jumping mat and all the springs of your trampoline 2 years ago. This approach is relatively rare in fact. Even old springs can last for years after their purchase and rarely break. We understand your negative feedback but rest assured that we provide the most resistant jumping mats on the market currently. Best regards, FT
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