The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
We installed the equipment this spring while scrupulously following the instructions, but this summer the bottom strap broke suddenly while my children are young and light. Not even 6 months of installation with little use. Given the selling price, it is really poor quality.
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Response from France Trampoline
Hello, We have taken your comments regarding the slackline into account. We are disappointed to read, after a year and a half (and not 6 months), that your experience is not more positive. Indeed, we have only received positive feedback on this product range and we are very happy with its quality and long-term resistance. As explained during our email exchange, it seems that the tree protectors, provided with the strap, were not installed when setting up your slackline, which caused the bark of the tree to rub against the strap, resulting in the tear. Despite this poor installation, we have exceptionally sent you a replacement strap under warranty. Don't forget that our customer service is available from Monday to Friday by email or by phone from 9:00 AM to 12:15 PM and from 1:45 PM to 5:30 PM. Best regards,
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Denis V.
Rating: 3 out of 5
following a purchase from 23/08/2022
Everything is well arranged, and it can be when you see the shipping cost which is almost equivalent to the product that must weigh around 100g. You should consider a solution more adapted to your clientele. Best regards ***
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Response from France Trampoline
Hello, We have taken your comments regarding the shipping costs of your shipment into account. Indeed, we very rarely have requests for shipments by Chronopost for batches of carabiners or other small spare parts, therefore the transport offer by Chronopost is not suitable for small shipments. We will study the possibility of offering a more suitable offer for requests for express shipment of light products. For your future requests, do not hesitate to contact our customer service directly, available by email or by phone (05 56 36 04 62) from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm.
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Jacky D.
Rating: 3 out of 5
following a purchase from 24/07/2022
As is often the case with online orders, delivery remains the weak link. Difficult transport provider to manage. For the rest, product of good design and good quality.
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Response from France Trampoline
Hello, During the entry of your order, you provided an incorrect phone number, so the delivery was delayed. Following this error, the carrier, understaffed during the summer period, took an additional delay to make the delivery. We apologize for the inconvenience caused. The France Trampoline team
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Cyril P.
Rating: 1 out of 5
following a purchase from 28/07/2022
Strap to tighten the zip line is useless. The length of the strap is too short for the circumference of a tree. Impossible to tighten my 50m zip line. The ratchet of the strap is of poor quality, it's a toy, in short, I lost ***€.
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Response from France Trampoline
Hello, Thank you for your feedback. Indeed, we forgot to mention the length of the strap and the maximum circumference of the tree on the product sheet. That said, we are surprised by your feedback as we have never had sizing issues with this item since it has been on sale. The tension strap measures 4.00m and is suitable for a tree with a maximum diameter of 3.00m. This information is now available on the site. Please do not hesitate to contact our customer service if you need more information.
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Laurent B.
Rating: 3 out of 5
following a purchase from 28/07/2022
Despite videos showing a simple installation, I never managed to tighten the zip line. After several attempts with the help of several people, a strong pull was the ultimate solution. Otherwise, it made my daughter happy.
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Response from France Trampoline
Hello, We have taken your comments regarding the assembly and your daughter's adherence to the zip line into account. We are happy to hear that the zip line brings joyful moments to the family. For the assembly, the videos visible on our product sheets were made with real customers. Our customer indeed recommended using a ratchet strap (for example) to increase the tension of the long 45m cable. France Trampoline
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Christelle R.
Rating: 3 out of 5
following a purchase from 21/07/2022
I am disappointed with the product. Indeed, when we bought the jump 250 trampoline, the net opened in an L shape with Velcro and plastic carabiners. The one we received opens with a vertical zipper, which complicates getting in and out of the trampoline. I would have preferred 2 zippers to maintain the L access.
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Response from France Trampoline
Hello, we have taken your request into account, however, the described opening (which was marketed in the past) is no longer compliant with current French and European standards where it is necessary to market a vertical opening only and not in an L shape. We are sorry but we cannot do otherwise unfortunately. France Trampoline
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Ian C.
Rating: 1 out of 5
following a purchase from 29/06/2022
Very disappointed with the level of sales service. I sent photos of my trampoline for the seller to help me find the right safety net. He directed me to the wrong product, which was poorly suited for my trampoline.
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Response from France Trampoline
Sir, we apologize for the inconvenience caused by this advisory error. According to the various exchanges with our customer service, the issue is now resolved. We hope your family can once again fully enjoy your rectangular trampoline. France Trampoline.
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Ghislaine E.
Rating: 3 out of 5
following a purchase from 03/06/2022
Disappointed! My order is not complete, there is a missing item in the purchased pack and during installation several plastic hooks broke.
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Thierry L.
Rating: 1 out of 5
following a purchase from 08/06/2022
Incomplete descriptions, missing materials upon delivery.... So *** and very long.... Disappointing overall!
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised that you had difficulty assembling the fiberglass arcs. This item comes with a downloadable instruction manual from your customer account. Moreover, for each of the "fiberglass arc" items, it is clearly stated on the site the different compatibilities with the concerned trampolines. If you have an incomplete order, we remain at your disposal to resolve this issue. Our customer service is available by email at [email protected] or at 05 56 36 04 62 from Monday to Friday. Best regards, the France Trampoline team
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Achraf S.
Rating: 3 out of 5
following a purchase from 03/06/2022
It's a good product,***.
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Fabienne M.
Rating: 1 out of 5
following a purchase from 01/06/2022
I ordered a new net once received at home it was torn. After several phone calls, photos and responses - a lot of work - the person is absent - call back Monday.. I finally had a person who, seeing the photos sent, finally sent me another one. But it took time.
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Response from France Trampoline
Hello, We have taken your comment into account and we apologize for the waiting time. After verification, we received emails without photos from you for several days. As soon as we received visuals with the issue encountered, we processed your request. Indeed, we make it a point to respond as quickly as possible to customer requests, in order to satisfy you as best as possible. We hope that the new safety net meets your expectations, do not hesitate to come back to us for any problem. Best regards, the France Trampoline team
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Stephanie S.
Rating: 3 out of 5
following a purchase from 28/05/2022
The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team
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Richard M.
Rating: 3 out of 5
following a purchase from 15/05/2022
Fast delivery Instructions not very clear. Missing parts.
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Response from France Trampoline
Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team
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Franck H.
Rating: 3 out of 5
following a purchase from 26/05/2022
The service is of quality. The quality of the products is no longer as good as it was 2 years ago for a higher cost. Very disappointed!!
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Response from France Trampoline
Hello Madam, we take your comment into account, as well as all our customer reviews which are important for our improvement. We are sincerely sorry that the roof does not suit you, however our quality has not decreased. The roof has remained unchanged for several years. However, precautions are indicated such as 'The trampoline roof must be removed in case of strong wind and rain to avoid any lifting, deterioration or accumulation of water on the fabric. It is a matter of the safety of the protective net. This accessory does not guarantee the waterproofness of the trampoline.' it is indeed just a simple fabric to shelter your trampoline, its maintenance is therefore quite meticulous. Do not hesitate to contact us, our sales team is at your disposal for any questions regarding its use and maintenance 05 56 36 04 62 Best regards, the France Trampoline team
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Gilles R.
Rating: 1 out of 5
following a purchase from 09/05/2022
Delivery time was way too long. More than 15 days after the order. Moreover, the package arrived torn with missing parts.
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Response from France Trampoline
Hello, We are sincerely sorry that you had to experience this kind of inconvenience. Indeed, after reviewing your file, we do see a delay in delivery due to a change of delivery address requested by you. The delivery agencies unfortunately took a bit too long to organize themselves to deliver to your new address. We have reported this information to them so that this type of request is handled more quickly. Despite this delivery delay, we hope that the ordered trampoline will meet your expectations for many years to come. Best regards, The France Trampoline team
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Gilles B.
Rating: 1 out of 5
following a purchase from 05/05/2022
THE PACKAGE WAS THROWN OVER THE GATE
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Response from France Trampoline
Hello Sir, We have taken your comment into account and will immediately contact the provider who handles our deliveries to relay the information. Indeed, we work with different subcontractors for deliveries and this kind of event is unacceptable. If there are one or more broken parts in the package, do not hesitate to report it to us by email with photos to customer service. We sincerely apologize for the inconvenience this has caused. Best regards, The France Trampoline team
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Thierry L.
Rating: 3 out of 5
following a purchase from 26/04/2022
2 identical references in form, but not in their length Of course I bought the too long ones. They still do the job but it's a hassle to assemble
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Response from France Trampoline
Hello, thank you for your comment. After checking, we do not see any other information on your account or different orders. Indeed, you ordered a bag of brackets: the pieces are supposed to be identical, did you have a problem with one of them? In order to identify your problem and assist you, please contact our customer service at [email protected] with photos. We respond to all your questions from Monday to Friday from 9 am to 6 pm. Best regards, the France Trampoline team
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Olivier R.
Rating: 1 out of 5
following a purchase from 16/02/2022
No serious after-sales service follow-up... Request for information for spare parts due to very violent weather on a brand new trampoline... No professional feedback... It is in relation to its after-sales service follow-up that we measure the quality of a company, its seriousness, and especially its respect for existing customers! And here I clearly understood the message... Very very disappointed!!
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Response from France Trampoline
Hello Sir, thank you for your feedback. We understand your disappointment and we are in the process of reprocessing your file for your trampoline returned due to violent winds/storms. However, we would like to remind you that the coverage of warranty parts is not correlated with the various unfortunate weather events. The structures in your garden can be protected by an insurance company if you wish. We hope to find a solution together as quickly as possible and we assure you that we are doing our utmost to ensure your satisfaction. Best regards, the France Trampoline team
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Anthony G.
Rating: 3 out of 5
following a purchase from 19/04/2022
Reception in time of my replacement net for a Boost'up 390 trampoline... But the frame made up of several fiberglass rods is too short. I had to remove pieces from the top frame to try to complete the bottom one... As a result, the whole thing is fragile. Therefore, at least 50cm of fiberglass rod is missing at the bottom of the net to have something solid. Too bad.
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Response from France Trampoline
Hello Madam, We have taken note of your information. We are sorry to learn that you have encountered this type of inconvenience, as indeed our fiberglass arcs are packaged so that the diameter is correct for your trampoline. We have been operating this way for several years now, and we are surprised that you are facing such an issue when reassembling your trampoline for your children. We invite you to contact our customer service by email at [email protected] with photos to find a solution to your problem as soon as possible. We renew our apologies. Best regards, the France Trampoline team
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Christine W.
Rating: 3 out of 5
following a purchase from 04/04/2022
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
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Response from France Trampoline
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
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René S.
Rating: 3 out of 5
following a purchase from 06/04/2022
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
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Caroline D.
Rating: 1 out of 5
following a purchase from 07/04/2022
2 out of 3 cushions are damaged after at least 1 day. The seams do not hold!
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Response from France Trampoline
Hello, thank you for your feedback. We are sincerely sorry regarding this experience which does not reflect the quality of service we are used to providing and we apologize for these circumstances. After checking, we have not had any email exchanges regarding these issues. Please feel free to contact our customer service ([email protected]) with photos of the products. We can then send you replacement weight bags under warranty as soon as possible. Best regards, the France Trampoline team
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Delphine C.
Rating: 3 out of 5
following a purchase from 04/04/2022
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
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Response from France Trampoline
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
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Malorie B.
Rating: 3 out of 5
following a purchase from 27/03/2022
Long delivery
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Response from France Trampoline
Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team
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Claudine D.
Rating: 3 out of 5
following a purchase from 16/03/2022
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
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Arthur M.
Rating: 3 out of 5
following a purchase from 24/03/2022
If the product overall is of good quality, the assembly is far too complex and long. The plastic hooks are very weak and break easily
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Response from France Trampoline
Hello, thank you for your comment. We apologize for the hooks. Please feel free to contact our customer service with photos so we can send you replacements under warranty as soon as possible. Regarding the assembly, we offer installation videos of our products on our YouTube channel and our website, to familiarize yourself with the parts before receiving the order if necessary. Best regards, the France Trampoline team
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Daniela W.
Rating: 1 out of 5
following a purchase from 22/03/2022
I would not order there a second time! Wrong advice! Poor customer service! I consulted the company by phone because I was unsure about the size of the hammock for the climbing dome. I then ordered the recommended size... unfortunately it was (as almost expected) too large, so it always touches the ground! After contacting customer service, I was told that I could place a new order and return the wrong one - all with high shipping costs at my expense. No apology or goodwill for the company's wrong advice. NEVER AGAIN!
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Response from France Trampoline
Dear customer, thank you for your feedback. We are sorry to hear that we could not meet your expectations and apologize for these circumstances. Since you ordered your climbing dome from another manufacturer, we informed you by phone that we unfortunately cannot guarantee the compatibility of the hammock. Regarding the return shipping costs, these are at the customer's expense according to our general terms. Best regards, your trampoline technology team.
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Damien O.
Rating: 3 out of 5
following a purchase from 19/03/2022
Honestly overpriced this protective mat ordered compared to the price of the complete trampoline. And this despite a small commercial gesture from customer service. There is a lack of a sustainable development approach. It feels like it's more profitable to buy a brand new complete trampoline.
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Jennifer S.
Rating: 3 out of 5
following a purchase from 06/03/2022
Hello, impossible to install the swing, called customer service today who informed me that some straps are missing. These should be delivered to me by DPD within 15 days. We are waiting. Thank you
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Lionel M.
Rating: 3 out of 5
following a purchase from 10/03/2022
Low-quality plastic attachments of the protective net surrounding the trampoline, break easily, I doubt their durability with the sun, I wonder about the safety of the children!!
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Response from France Trampoline
Hello, thank you for your comment. We apologize for this issue encountered. Please do not hesitate to contact our customer service ([email protected]) with photos of the defective parts. We will get back to you as soon as possible to apply the warranty. Best regards, the France Trampoline team
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Jean Jacques D.
Rating: 3 out of 5
following a purchase from 26/02/2022
Order history impossible. Following a call, I was supposed to be contacted again, that never happened. I managed on my own.
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Fanny D.
Rating: 3 out of 5
following a purchase from 08/03/2022
The order went very well, but the product is not of optimal quality. The net is coming undone.
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Céline H.
Rating: 3 out of 5
following a purchase from 13/12/2021
Very good product, but a lack of precision in the assembly instructions, a numbering of the parts would be welcome,
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Franck M.
Rating: 3 out of 5
following a purchase from 11/11/2021
Quality products but, despite a relatively early order, the gifts did not arrive for Christmas.. Main gift for the children, we were therefore forced to buy additional gifts so they had something under the tree... Big disappointment therefore.
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Response from France Trampoline
Hello, thank you for your feedback. The products in stock were shipped immediately (ladder and slackline) and were received before Christmas. We indeed had a restocking delay regarding the basketball hoop for the trampoline. We apologize for these circumstances and do our best to ensure our customers receive their products as quickly as possible. Best regards, the France Trampoline team.
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Karima E.
Rating: 3 out of 5
following a purchase from 16/04/2021
Very good product, of good quality! But delivery time too long, and often postponed..... Last item received in January 2022, order placed in April 2021!!!!!......
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Response from France Trampoline
Hello, thank you for your feedback. We indeed sent the accessories in three shipments, at our expense, due to the restocking delay. We apologize for these circumstances and do our best to indicate the most accurate restocking dates to our customers. Best regards, the France Trampoline team.
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Caroline S.
Rating: 1 out of 5
following a purchase from 03/11/2021
Quality of service is terrible. Exclusive France Trampoline product, ordered on 03/11/21, shipped on 28/12/21!! Shameful for a manufacturer’s products and at *** on top of that. No commercial gesture, no apology... I do not recommend.
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Response from France Trampoline
Hello, thank you for your feedback. When you ordered on 03/11, the restocking date for the cover was 03/12, as indicated on the product sheet. We sent you an email on 16/12 to inform you of an additional delivery delay. The product was finally shipped on 28/12. We apologize for these circumstances and do our best to inform our customers of the most accurate restocking dates possible. Since the cover was purchased with a 20% promo code, we unfortunately cannot make any additional commercial gesture. Best regards, the France Trampoline team.
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Jean-pierre G.
Rating: 3 out of 5
following a purchase from 18/12/2021
Average rating due to delivery issues: contrary to what was announced during the order, the delivery person did not contact to set a delivery day. He showed up at the delivery location without notice and we had to improvise a delivery at a kind neighbor given the weight and bulk of the package
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay and these circumstances. We will escalate this information to the carrier and ensure that it does not happen again. Best regards, the France Trampoline team
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Francoise G.
Rating: 3 out of 5
following a purchase from 11/12/2021
Not seeing the order arrive on time, I called. The order was left "in limbo"! for no reason! Too bad during the Christmas period! Luckily I called! Otherwise, good reception on the phone, and product matching expectations.
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Response from France Trampoline
Hello, thank you for your comment. Your order was placed on 11/12 and was indeed shipped on 16/12 with a delay. We apologize for these circumstances and assure you that it will not happen again. We do our best to ensure our customers receive their products as quickly as possible within 3 to 5 days of delivery. Best regards, the Trampoline team
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Jean-luc S.
Rating: 3 out of 5
following a purchase from 18/11/2021
Good products but lack of precision on the attachments for the ninja course and delivery problem (called France trampoline twice and once mondial relay) no direct information and delivery after Christmas.
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delivery delay, we will inform our logistics about this extended delay. We do our best to ensure our customers receive their products as quickly as possible. Please feel free to contact our customer service available by email ([email protected]) or by phone for any inquiries regarding our products. Best regards, the France Trampoline team
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Veronique P.
Rating: 3 out of 5
following a purchase from 03/11/2021
Material conforms to the request, however a negative note on the delivery, the package arrived torn with parts scattered at the back of the truck, the delivery person was not sure that these parts belonged to this package. Following this mishap, I am not certain about a future order.
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Response from France Trampoline
Hello, thank you for your comment. We are sorry to hear that your delivery experience went poorly. We will obviously pass this information to our logistics department to avoid the same problem with future deliveries. Following this delivery, did you leave any reservations on the delivery note detailing the damage encountered? The condition of the concerned package? The fact that parts were scattered in the truck? Indeed, complete reservations allow us to take action against the carrier to cover you in case of missing parts. Please do not hesitate to contact our customer service ([email protected]) to provide precise feedback and thus allow us to improve. We understand that you may be put off by this mishap; however, France Trampoline is committed to providing a good experience to its customers and finding solutions to your problems. Best regards, the France Trampoline team.
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